Best Western Carlton Suites

Hotels
•
Best Western
8.4 (1155 reviews)
140 State Farm Parkway , Birmingham , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Staff
Location
Value for Money
Food Quality
Cons:
Cleanliness Issues
Room Quality Problems
Amenities Not Available

Categories

Cleanliness
7.73
Reviews mentioned issues like sticky floors and bed bugs.
Service
9.2
Consistently positive feedback regarding staff friendliness and helpfulness.
Location
8.74
Described as convenient and near restaurants and retail.
Room Quality
7.69
Some complaints about cleanliness and functionality of amenities.
Amenities
7.72
Indoor pool was unavailable, causing disappointment.
Value for Money
8.68
Affordable pricing for the services offered.
Food and Beverage
8.73
Breakfast was rated positively by multiple reviews.
Overall Experience
8.7
Overall a decent stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:29

Property Description

Indulge in Comfort and Convenience

Convenient Amenities: Enjoy a daily hot breakfast buffet, an indoor pool, and non-smoking rooms with modern facilities like a microwave and refrigerator.

Stay Connected and Fit: Benefit from free Wi-Fi throughout the property, a fitness center, and free parking for a hassle-free stay.

Explore Nearby Attractions: Located near the University of Alabama Birmingham, Splash Adventure Waterpark, and Birmingham Museum of Art, our hotel is the perfect base to discover the city.

Book your stay at Best Western Carlton Suites for a memorable and enjoyable experience!

Important information:

Please note that the elevator will be unavailable from until November 30, 2025. During this period, guests must use the stairs.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.4
Based on 1155 reviews
Cleanliness: 7.73
Service: 9.2
Location: 8.74
Room Quality: 7.69
Amenities: 7.72
Value for Money: 8.68
Food and Beverage: 8.73
Overall Experience: 8.7
E
Elizabeth • family_with_children • us
3
Save your money, stay somewhere else.
Pros:

Only positive was the location. Easy to access.

Cons:

When we arrived they informed us the elevator was broken. Our rooms were on the 4th floor. Rooms were dirty, furniture was dirty. Looked like vomit in the stairwell. Breakfast was not good at all. We understand that it’s not gonna be a top notch breakfast, but it was just not good at all. We really do not recommend this hotel.

2026-06-25 • via Nuitee
W
White • solo_traveller • us
6
Pros:

Very nice staff and they didn't overcharge for my pet.

Cons:

The floor in the room wasn't clean and there was a bad smell in the hallway.

2026-06-24 • via Nuitee
K
Keasia • couple • us
8
I will stay again!
Pros:

Staff was very friendly and helpful. Easy check in. Room smelled nice and clean.

Cons:

N/A

2026-06-22 • via Nuitee
D
DeShanna • couple • us
5
Would stay again.
Pros:

The location, the size of the room, the laundry room and the pool!

Cons:

The water was off for several hours on 1 day of my stay with no accommodations. Also the first alarm continued to go off.

2026-06-21 • via Nuitee
A
Amanda L. Jackson • solo_traveller • us
10
Cons:

Clean rooms and comfortable and nice size

2026-06-20 • via Nuitee
D
Dunlap • solo_traveller • us
10
2026-06-20 • via Nuitee
R
Raymond • solo_traveller • us
10
2026-06-17 • via Nuitee
L
Latoria McWilliams • solo_traveller • us
9
2026-06-15 • via Nuitee
L
Lucresia • family_with_children • us
4
Pros:

Location was great

Cons:

The tub was not cleaned, the refrigerator was not working properly, the floor was not swept or mopped, the lamps by the bed was not working

2026-06-15 • via Nuitee
C
Carl • solo_traveller • us
8
2026-06-15 • via Nuitee
J
John • family_with_children • us
9
Great
Cons:

Slow elevator

2026-06-14 • via Nuitee
M
Matthew • couple • us
8
2026-06-14 • via Nuitee
W
Walker • solo_traveller • us
6
I was only there for one day. But the breakfast was good. The room had a terrible smell.
Pros:

Bed was comfortable

Cons:

No ironing board but had a iron. Also tub wasn't cleaned good.

2026-06-13 • via Nuitee
J
John • solo_traveller • us
8
It was not a good stay not clear
Pros:

Not good

Cons:

Not good

2026-06-09 • via Nuitee
T
Tarrence • solo_traveller • us
10
2026-06-09 • via Nuitee
T
Tarrence • solo_traveller • us
10
Pros:

The hotel was great I really enjoyed the visit and the area was quite

Cons:

I love the bed and the food was good

2026-06-09 • via Nuitee
R
Roger • couple • us
2
Pros:

Lobby aesthetic

Cons:

Lobby was very nice & misleading. Hotel room was filthy, very outdated. Cracks in the ceilings, shower peeling, pieces falling apart.

2026-06-08 • via Nuitee
M
MORELAND • solo_traveller • us
7
2026-06-06 • via Nuitee
H
Hagebusch • solo_traveller • us
8
2026-06-05 • via Nuitee
J
Jerome • solo_traveller • us
5
Unorganized staff. Appears to be no attention to detail.
Pros:

This stay nothing. Room was in the back corner. Hallway always had boxes in the hallway. Elevators slow. Breakfast was horrible eggs runny. Juice out. Key stopped working. Air conditioner noisy.

Cons:

Location

2026-06-02 • via Nuitee