Hotel Europa, BW Signature Collection

Hotels
•
Groupe Kejja
7.8 (3829 reviews)
1240 Rue Drummond , Montréal , ca

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Comfortable beds
Cons:
Cleanliness issues
No breakfast service

Categories

Cleanliness
6.94
Not as clean as it could have been, with reports of hair in the shower and some complaints about the washroom.
Service
7.91
Service was standard, but a lack of empathy noted when addressing room issues.
Location
9.45
Amazing location in the heart of downtown Montreal, with easy access to restaurants and attractions.
Room Quality
7.4
Rooms were described as small and basic, with issues such as noise from heaters.
Amenities
7.43
Limited amenities with basic accommodations, lacking some expected toiletries.
Value for Money
7.39
Considered average value, with better options potentially available for the same price.
Food and Beverage
7.44
Limited food options available, with some guests expressing dissatisfaction with the absence of breakfast service.
Overall Experience
8.41
Overall experience was positive, despite some drawbacks related to cleanliness and room size.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:49

Property Description

Convenient Location in Montreal's Business District
Situated in Montreal's business district and close to the Bell Centre event venue, Best Western Plus Montreal Downtown offers free WiFi and a fitness centre for guests' convenience.

Comfortable Rooms with Amenities
Each room at the hotel is equipped with a cable TV, work desk, and a coffee machine, ensuring a comfortable stay for guests.

Dining Options and Nearby Attractions
Guests can savor delicious breakfast and lunch options at the on-site Chez Cora restaurant and unwind at the hotel's bar. With the Montreal Fine Arts Museum a short walk away and the Notre-Dame Basilica a quick drive from the hotel, guests can easily explore the city's cultural treasures.

Book your stay at Best Western Plus Montreal Downtown for a memorable experience in the heart of Montreal's vibrant business district.

Important information:

For reservation with same day arrival, if the credit card is invalid, the hotel reserves the right to cancel the booking at any time without prior notice.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YUL

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 13 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.8
Based on 3829 reviews
Cleanliness: 6.94
Service: 7.91
Location: 9.45
Room Quality: 7.4
Amenities: 7.43
Value for Money: 7.39
Food and Beverage: 7.44
Overall Experience: 8.41
M
Maria • solo_traveller • ca
9
2026-04-11 • via Nuitee
J
Julien-Pierre • extended_group • ca
7
2026-04-11 • via Nuitee
M
Manon • couple • ca
9
2026-04-11 • via Nuitee
E
EmilySwim • extended_group • ca
7
Great Location Hotel
Pros:

The location was great and the staff was amazing and very helpful.

Cons:

The room seems pretty dated, especially the furniture. The sink in the bathroom was very slow draining and the bed was very squeaky and had to be moved in order to access the plug ins. There was only one elevator working which seems pretty slow.

2026-04-10 • via Nuitee
C
Carolyn • family_with_children • ca
8
2026-04-09 • via Nuitee
M
Marylou • couple • ca
8
2026-04-09 • via Nuitee
S
Steve • couple • ca
8
2026-04-09 • via Nuitee
Z
Zhu • extended_group • us
10
2026-04-09 • via Nuitee
J
joanne • couple • ca
8
Excellent staff and great location for the price
Pros:

Location, friendly staff. Took care of a situation immediately

Cons:

We had to change rooms because of mold in bathroom

2026-04-09 • via Nuitee
K
Karen • couple • ca
7
Great central location that is very clean but lots to look past.
Pros:

Updated room, everything very clean. Staff were helpful and polite.

Cons:

There was no towel rack in the bathroom, just a high shelf in the shower for the towels, which was very hard to reach. There was only one working elevator for all, that was very small, slow, and clunky, so we faced long waits to come and go, so we often took the stairs to our fifth floor room. There was a high pitched hum in our room from the mini fridge, but it was drowned out by the extremely loud HVAC unit when we had to turn it on for warmth.

2026-04-08 • via Nuitee
M
Mariela • solo_traveller • pa
7
Un hotel en Montreal muy bien situado
Pros:

Bien ubicado y la recepción muy atenta

Cons:

Que hubo dos días que no me limpiaron la habitación y eran inconstantes en dejarme vasos y toallas

2026-04-08 • via Nuitee
D
Danielle • family_with_children • ca
10
Pros:

The staff was very friendly and accommodating

Cons:

The elevator lol

2026-04-08 • via Nuitee
A
ALAIN • solo_traveller • ca
8
2026-04-08 • via Nuitee
J
Jepleting • couple • ca
8
2026-04-07 • via Nuitee
Álvaro • couple • es
6
Correcto
Pros:

Cerca del centro, personal muy amable, cama cómoda.

Cons:

El ruido del aparato de aire acondicionado, el baño y las instalaciones necesitan una renovación.

2026-04-06 • via Nuitee
X
Xavier-Michel • couple • ca
1
Assez ordinaire
Pros:

Rien chambre trop petite

Cons:

L’étage était bruyant j’ai dû appeler à deux reprises pour régler ce problème.

2026-04-06 • via Nuitee
B
Brandan • solo_traveller • ca
8
2026-04-06 • via Nuitee
A
Anissa • solo_traveller • ca
10
2026-04-05 • via Nuitee
T
Thileli • solo_traveller • ca
9
Le séjour était agréable j’ai aimé le confort de l’hôtel l’accueil et l’emplacement
Pros:

L’emplacement, le service c’etait agréable

2026-04-05 • via Nuitee
M
Margaret • extended_group • ca
9
2026-04-05 • via Nuitee