Berjaya Penang Hotel

Hotels
•
Berjaya Hotels & Resorts
7.1 (1608 reviews)
1-Stop Midlands Park, Jalan Burmah , George Town , MY
+60 4-227 7111

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly service
Good location
Cons:
Poor maintenance
Aged facilities

Categories

Cleanliness
6.35
Several reviews mention poor hygiene and maintenance issues.
Service
8.35
Staff receives consistent praise for their friendly and professional service.
Location
7.85
Good location mentioned, but needs upgrades to facilities.
Room Quality
6.35
Rooms are described as old, and there are complaints about air conditioning.
Amenities
6.35
Facilities need renovation and improvements, including the lift and gym.
Value for Money
7.35
Some value noted but many complaints about the price not matching quality.
Food and Beverage
6.85
Breakfast options are limited and the café area is often crowded.
Overall Experience
7.35
Mixed feelings with enjoyment mentioned, but significant shortcomings exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:29

Property Description

Prime Location in Georgetown
Luxurious Amenities
Dining and Entertainment Options

To book your stay at Berjaya Penang Hotel and experience the best of Georgetown, make your reservation now!

Important information:

Complimentary welcome drink. Complimentary early check in after 10:00hrs (subject to rooms availability). Free shuttle service :

- Pick up from hotel @ 8:00hrs to Gleneagles Hospital / Island Hospital / Loh Guan Lye Hospital
- Pick up from Hospitals @ 17:00hrs
- Free shuttle service is for in house guest only and advance booking is required.
- Kindly request an invoice at check out, as the hotel will not be able to issue or send it via email afterwards.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

7.1
Based on 1608 reviews
Cleanliness: 6.35
Service: 8.35
Location: 7.85
Room Quality: 6.35
Amenities: 6.35
Value for Money: 7.35
Food and Beverage: 6.85
Overall Experience: 7.35
S
Sergey • solo_traveller • my
6
2026-09-17 • via Nuitee
P
Papa Azlan 1977 • solo_traveller • my
8
Pros:

Good

2026-09-16 • via Nuitee
M
MUHD ZAIRUL HAFIZ • solo_traveller • my
5
Pros:

Aircond not in good condition

2026-09-12 • via Nuitee
A
Anandarajah • solo_traveller • my
9
Pros:

Good

Cons:

Environment

2026-09-11 • via Nuitee
A
Alvy • solo_traveller • my
4
Cleanliness Issue
Pros:

I like that Mr. Ridzuan tried his best to accommodate my stay by upgrading my room after the issue found in my room (obscene sketches).

Cons:

Cleanliness. Room was not clean properly resulted the obscene sketches in my bathroom mirrors were not wiped properly from the previous guest. I made a complaint. On the second day still the issue was not rectified.

2026-09-09 • via Nuitee
Y
Yam • couple • my
5
2026-09-06 • via Nuitee
N
Nurulkecixs • solo_traveller • my
7
2026-09-06 • via Nuitee
A
ABDUL RASHID • solo_traveller • my
7
Pros:

The room was clean, comfortable, and well-maintained, providing a pleasant stay.

Cons:

During breakfast, especially for the fried rice, there was a slightly burnt smell during cooking. However, the banana cengkodok was very delicious. It would also be better if plain drinking water was provided, as only teh tarik and cold water were available.

2026-09-04 • via Nuitee
S
Suzila • family_with_children • my
9
2026-09-04 • via Nuitee
N
NOR AFIZAH • family_with_children • my
8
Nice stay
Pros:

Sleep tight at night after busy work on the day…got nice breakfast in the morning…hope will be repeating to stay someday

Cons:

Nothing so far…

2026-09-03 • via Nuitee
F
Faridah Saffiyya • solo_traveller • my
10
2026-09-02 • via Nuitee
R
Rahila • family_with_children • my
8
2026-09-01 • via Nuitee
M
Mohamad Adib • couple • my
8
2026-08-30 • via Nuitee
L
Lye Choon • solo_traveller • my
10
2026-08-24 • via Nuitee
M
mariani hashim • solo_traveller • my
9
2026-08-14 • via Nuitee
M
Muhamad Fikri • family_with_children • my
6
Good to stay for short vacation not for honeymoon
Pros:

I like the receptionist welcoming and bell boy service carrying my luggage to the room. The breakfast also were pretty good. Many choices.

Cons:

I don't like the room. Requesting for high floor room but they gave me 19th floor. The room is not facing to the city view.

2026-08-13 • via Nuitee
A
Abdalla • solo_traveller • sa
8
2026-08-13 • via Nuitee
عمر • solo_traveller • sa
10
2026-08-12 • via Nuitee
V
vash • solo_traveller • my
5
Pros:

Location

Cons:

Room was very old.aircond was not chill enough, room window was dirty. Toilet was very old .booking .com failed to mention tht breakfast buffet is vegetarian.

2026-08-11 • via Nuitee
A
Azizan • solo_traveller • my
7
2026-08-09 • via Nuitee