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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Concierge service
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Kid meals
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Secured parking
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Garage
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Swimming nearby
Review Highlights
Categories
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Property Description
Prime Location in Georgetown
Luxurious Amenities
Dining and Entertainment Options
To book your stay at Berjaya Penang Hotel and experience the best of Georgetown, make your reservation now!
Complimentary welcome drink. Complimentary early check in after 10:00hrs (subject to rooms availability). Free shuttle service :
- Pick up from hotel @ 8:00hrs to Gleneagles Hospital / Island Hospital / Loh Guan Lye Hospital
- Pick up from Hospitals @ 17:00hrs
- Free shuttle service is for in house guest only and advance booking is required.
- Kindly request an invoice at check out, as the hotel will not be able to issue or send it via email afterwards.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Internet
WiFi is available in the hotel rooms and is free of charge.
Location
Guest Reviews
No the value
Its closed to town
The service ia very poor
Reasonable rate and near to Adventist Hospital
Breakfast variety is very limited and only 2 out of 3 lifts in service.
bilik luas dan selesa, lokasi ok, breakfast baik
tiada
Everything.
Nothing.
Breakfast and room
No
Only hotel i stayed which offered vegetarian breakfast
None
The environment. Very quiet . Friendly staff . Good spread of breakfast choice.
NA
Hospitality. Staff from the frontdesk, cleaners, and technical staffs were nice and helpful, performing well in crisis.
Old building old facilties. Dirty bath tub. During my stay there was major techinical issues. A water pipe burst and flooded the lift causing lift to be nonfunctioning. Only 1 lift working the next day, causing delay and difficulty to move up and down. Kudos to staff that gave us room replacement at 1am after we asked. I hope the hotel management did better for the maintenance.
The location is good, nearby famous eating spot and malls.
A go-to hotel for my parents whenever they visit Penang. Walking distance to the hospital and gurney since they can't really use Google Maps.
Renovated and room is decent and clean.
Convenient location
Poor toilet hygiene
Location
A little old and worn out
This is a grand old hotel, with high ceilings and quality furniture, but quite obviously from a different era. Because of that, it's not without its problems, but the friendly and helpful staff moved swiftly to make things better. A nice restaurant with a good all-round breakfast - shame it was vegetarian restaurant !
The bathroom was tired with a colour scheme from the 90's and a shower over the bath. It had the appearance of being dirty due to badly stained grout tiles and a wooden door that was almost rotten. It also had a dysfunctional wash basin plug which kept jamming leaving a basin full of used water. The view from the window was mostly of the back of a scruffy neighbouring tower block. When I checked the pictures of the bathroom and window view as advertised with booking.com, they simply didn't match the standard I was led to believe I was expecting for a superior double room. I complained to the management on my first full day and was moved swiftly to a room which represented the advertised pictures. 6 hours later the water to that room and a number of other rooms was shut off for almost 24 hours. I complained again about the mass inconvenience and was moved a second time, now upgraded to a junior suite as a peace offering. Whilst checking the advertised pictures of the room I had selected with booking.com, I noticed that the price for the 7 days that I had reserved was being offered at £231. Having paid £325 on the previous day, I was mortified and wrote a complaint to booking,com immediately via the 'contact customer services option' . Sadly, I am yet received a reply.
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