Berjaya Penang Hotel

Hotels
•
Berjaya Hotels & Resorts
7.1 (1507 reviews)
1-Stop Midlands Park, Jalan Burmah , George Town , my

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly service
Good location
Cons:
Poor maintenance
Aged facilities

Categories

Cleanliness
6.35
Several reviews mention poor hygiene and maintenance issues.
Service
8.35
Staff receives consistent praise for their friendly and professional service.
Location
7.85
Good location mentioned, but needs upgrades to facilities.
Room Quality
6.35
Rooms are described as old, and there are complaints about air conditioning.
Amenities
6.35
Facilities need renovation and improvements, including the lift and gym.
Value for Money
7.35
Some value noted but many complaints about the price not matching quality.
Food and Beverage
6.85
Breakfast options are limited and the café area is often crowded.
Overall Experience
7.35
Mixed feelings with enjoyment mentioned, but significant shortcomings exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:29

Property Description

Prime Location in Georgetown
Luxurious Amenities
Dining and Entertainment Options

To book your stay at Berjaya Penang Hotel and experience the best of Georgetown, make your reservation now!

Important information:

Complimentary welcome drink. Complimentary early check in after 10:00hrs (subject to rooms availability). Free shuttle service :

- Pick up from hotel @ 8:00hrs to Gleneagles Hospital / Island Hospital / Loh Guan Lye Hospital
- Pick up from Hospitals @ 17:00hrs
- Free shuttle service is for in house guest only and advance booking is required.
- Kindly request an invoice at check out, as the hotel will not be able to issue or send it via email afterwards.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.1
Based on 1507 reviews
Cleanliness: 6.35
Service: 8.35
Location: 7.85
Room Quality: 6.35
Amenities: 6.35
Value for Money: 7.35
Food and Beverage: 6.85
Overall Experience: 7.35
A
amutha • couple • my
9
2026-02-14 • via Nuitee
I
ING HEI • family_with_children • my
5
2026-02-13 • via Nuitee
A
ALANTIC SPORTS • extended_group • my
10
Great & wonderful
Pros:

All was great and very convenience. We are enjoy our stay at Berjaya Penang Hotel.

Cons:

Nothing because all is good & very well services.

2026-02-12 • via Nuitee
M
meor • couple • my
8
Baik
Pros:

Sarapan terbaik ada pelbagai makanan pilihan.

Cons:

Dalam tandas tiada paip air sukar muslim utk mengambil wuduk. Sebaiknya buat paip air utk kemudahan berwuduk.

2026-02-09 • via Nuitee
M
Muhd Arif Naim • couple • my
7
2026-02-09 • via Nuitee
A
Aiman • couple • my
8
2026-02-08 • via Nuitee
F
Farina • family_with_children • my
9
2026-02-08 • via Nuitee
R
Rajendran • couple • my
8
Relaxed
Pros:

Location and its worth for the money

Cons:

Nil

2026-01-31 • via Nuitee
K
KUMARI KAUSHALIYA RANI • family_with_children • my
7
2026-01-29 • via Nuitee
N
Noorlaile Jasman • couple • my
8
Will stay again
Pros:

Breakfast - Varieties & delicious.

2026-01-29 • via Nuitee
N
Nurul_ • family_with_children • my
10
Pros:

The room decoration and cleanliness, the accommodation, the variety of breakfast buffet and helpful staff

Cons:

Parking floor

2026-01-28 • via Nuitee
I
Intan Rozana • family_with_children • my
8
Pros:

The room is clean and spacious

Cons:

TV is not function. . Already made complaints

2026-01-27 • via Nuitee
J
Joyce • couple • my
8
Worth the value as included breakfast with the price paid
Pros:

Convenient and nice stay

Cons:

Limited parking

2026-01-27 • via Nuitee
P
Paarvinesh • family_with_children • my
7
Cons:

The parking attendant did not have the time or courtesy to come and check on the ticket although the hotel has marked the ticket. Despite pressing the intercom multiple times they did not attend. Had to walk around and waited for another attendant for almost 20mins and I was late for my meeting.

2026-01-27 • via Nuitee
A
Ameer Firdaus • family_with_children • my
7
Pros:

Nothing...

Cons:

Order Queen bed...that management give me 2 single bed..hope don't do again to another customer

2026-01-26 • via Nuitee
M
Mohamad Zahir • family_with_children • my
8
2026-01-26 • via Nuitee
D
D. Rayme YZ • family_with_children • my
9
Pros:

nice staff and excellent services.. fast response service. just call in 3 mins you will get their service.

Cons:

so far nothing

2026-01-26 • via Nuitee
M
Mohd Suhaimi • couple • my
8
2026-01-25 • via Nuitee
S
stevanny • family_with_children • id
1
Worst hotel for neat guest
Pros:

Location in front of hospital if you go to adventist hospital.

Cons:

Still have bath soap from previous guest, tissue on the bath tub which is wet, and hair on the anti slip mat, toilet bowl seat broken..

2026-01-22 • via Nuitee
S
Syed • solo_traveller • pk
6
2026-01-22 • via Nuitee