Berjaya Penang Hotel

Hotels
•
Berjaya Hotels & Resorts
6.9 (1487 reviews)
1-Stop Midlands Park, Jalan Burmah , George Town , MY
+60 4-227 7111

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful and friendly staff (multiple mentions, including named staff)
Strong breakfast variety and quality
Convenient, strategic location
Comfortable bedding in some rooms
Bell boy/concierge assistance and good reception service
Cons:
Cleanliness issues (stains, dirty toilets, mirrors not wiped)
Rooms and furniture are rundown/need renovation
Air conditioning not working or not cold enough in several rooms
Lifts frequently out of order and gym/amenities outdated
Parking difficulties and breakfast service can be crowded/poorly organised

Categories

Cleanliness
4.2
Multiple guests reported cleanliness problems: stains, worn towels, dirty windows, toilets not cleaned properly and an incident of obscene sketches on mirrors that was not fully resolved.
Service
8.9
Consistently praised staff — helpful receptionists, named staff who assisted guests, bell boys and managers who arranged upgrades; service is a clear strength.
Location
8.6
Frequently highlighted as very convenient — near beach, mall, restaurants and hospitals; strategic location appreciated by many guests.
Room Quality
5.1
Mixed to negative comments: old furniture, worn paint, uncomfortable mattresses (springs), small rooms, windows and toilets in need of renovation; some rooms were described as comfortable but many need updating.
Amenities
5.4
Issues reported with lifts frequently out of order, outdated gym equipment, parking difficulties and limited in-room amenities (e.g., ironing facilities by request); some basic service gaps noted at breakfast (no plain water).
Value for Money
7
Mixed but leaning positive: several guests called it good value (comfortable bedding, decent food and breakfast variety) though renovation needs may affect perceived value for some.
Food and Beverage
7.6
Breakfast is frequently praised (variety and quality), though some noted organisation issues at peak times, occasional burnt smells and limited plain drinking water options; overall F&B is a strength with minor concerns.
Overall Experience
8.4
Generally pleasant stays driven by helpful staff, good breakfast and location, offset by maintenance and cleanliness issues; overall positive but improvements needed in upkeep.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Prime Location in Georgetown
Luxurious Amenities
Dining and Entertainment Options

To book your stay at Berjaya Penang Hotel and experience the best of Georgetown, make your reservation now!

Important information:

Complimentary welcome drink. Complimentary early check in after 10:00hrs (subject to rooms availability). Free shuttle service :

- Pick up from hotel @ 8:00hrs to Gleneagles Hospital / Island Hospital / Loh Guan Lye Hospital
- Pick up from Hospitals @ 17:00hrs
- Free shuttle service is for in house guest only and advance booking is required.
- Kindly request an invoice at check out, as the hotel will not be able to issue or send it via email afterwards.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

6.9
Based on 1487 reviews
Cleanliness: 4.2
Service: 8.9
Location: 8.6
Room Quality: 5.1
Amenities: 5.4
Value for Money: 7
Food and Beverage: 7.6
Overall Experience: 8.4
K
Kalsom • family_with_children • my
10
Pros:

Clean,staff is very helpful room is very comfortable

Cons:

Must change new TV

2026-10-27 • via Nuitee
A
Ahmad • solo_traveller • my
10
I like the breakfast and very friendly staff
Pros:

Easy parking and friendly staff

Cons:

Nothing

2026-10-25 • via Nuitee
A
Azlan Mike • family_with_children • bn
9
2026-10-15 • via Nuitee
R
Rahman • solo_traveller • my
7
Pros:

Breakfast variety of food

Cons:

2 single beds in quiet small room

2026-10-08 • via Nuitee
S
Sergey • solo_traveller • my
6
2026-09-17 • via Nuitee
P
Papa Azlan 1977 • solo_traveller • my
8
Pros:

Good

2026-09-16 • via Nuitee
M
MUHD ZAIRUL HAFIZ • solo_traveller • my
5
Pros:

Aircond not in good condition

2026-09-12 • via Nuitee
A
Anandarajah • solo_traveller • my
9
Pros:

Good

Cons:

Environment

2026-09-11 • via Nuitee
A
Alvy • solo_traveller • my
4
Cleanliness Issue
Pros:

I like that Mr. Ridzuan tried his best to accommodate my stay by upgrading my room after the issue found in my room (obscene sketches).

Cons:

Cleanliness. Room was not clean properly resulted the obscene sketches in my bathroom mirrors were not wiped properly from the previous guest. I made a complaint. On the second day still the issue was not rectified.

2026-09-09 • via Nuitee
Y
Yam • couple • my
5
2026-09-06 • via Nuitee
N
Nurulkecixs • solo_traveller • my
7
2026-09-06 • via Nuitee
A
ABDUL RASHID • solo_traveller • my
7
Pros:

The room was clean, comfortable, and well-maintained, providing a pleasant stay.

Cons:

During breakfast, especially for the fried rice, there was a slightly burnt smell during cooking. However, the banana cengkodok was very delicious. It would also be better if plain drinking water was provided, as only teh tarik and cold water were available.

2026-09-04 • via Nuitee
S
Suzila • family_with_children • my
9
2026-09-04 • via Nuitee
N
NOR AFIZAH • family_with_children • my
8
Nice stay
Pros:

Sleep tight at night after busy work on the day…got nice breakfast in the morning…hope will be repeating to stay someday

Cons:

Nothing so far…

2026-09-03 • via Nuitee
F
Faridah Saffiyya • solo_traveller • my
10
2026-09-02 • via Nuitee
R
Rahila • family_with_children • my
8
2026-09-01 • via Nuitee
M
Mohamad Adib • couple • my
8
2026-08-30 • via Nuitee
L
Lye Choon • solo_traveller • my
10
2026-08-24 • via Nuitee
M
mariani hashim • solo_traveller • my
9
2026-08-14 • via Nuitee
M
Muhamad Fikri • family_with_children • my
6
Good to stay for short vacation not for honeymoon
Pros:

I like the receptionist welcoming and bell boy service carrying my luggage to the room. The breakfast also were pretty good. Many choices.

Cons:

I don't like the room. Requesting for high floor room but they gave me 19th floor. The room is not facing to the city view.

2026-08-13 • via Nuitee