Berjaya Penang Hotel

Hotels
•
Berjaya Hotels & Resorts
7.1 (1600 reviews)
1-Stop Midlands Park, Jalan Burmah , George Town , my
+60 4-227 7111

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly service
Good location
Cons:
Poor maintenance
Aged facilities

Categories

Cleanliness
6.35
Several reviews mention poor hygiene and maintenance issues.
Service
8.35
Staff receives consistent praise for their friendly and professional service.
Location
7.85
Good location mentioned, but needs upgrades to facilities.
Room Quality
6.35
Rooms are described as old, and there are complaints about air conditioning.
Amenities
6.35
Facilities need renovation and improvements, including the lift and gym.
Value for Money
7.35
Some value noted but many complaints about the price not matching quality.
Food and Beverage
6.85
Breakfast options are limited and the café area is often crowded.
Overall Experience
7.35
Mixed feelings with enjoyment mentioned, but significant shortcomings exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:29

Property Description

Prime Location in Georgetown
Luxurious Amenities
Dining and Entertainment Options

To book your stay at Berjaya Penang Hotel and experience the best of Georgetown, make your reservation now!

Important information:

Complimentary welcome drink. Complimentary early check in after 10:00hrs (subject to rooms availability). Free shuttle service :

- Pick up from hotel @ 8:00hrs to Gleneagles Hospital / Island Hospital / Loh Guan Lye Hospital
- Pick up from Hospitals @ 17:00hrs
- Free shuttle service is for in house guest only and advance booking is required.
- Kindly request an invoice at check out, as the hotel will not be able to issue or send it via email afterwards.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

7.1
Based on 1600 reviews
Cleanliness: 6.35
Service: 8.35
Location: 7.85
Room Quality: 6.35
Amenities: 6.35
Value for Money: 7.35
Food and Beverage: 6.85
Overall Experience: 7.35
F
fitri • couple • my
8
2026-08-03 • via Nuitee
M
MsJun • couple • my
10
love the place
Pros:

cool

Cons:

nice

2026-08-02 • via Nuitee
J
Jenny • solo_traveller • my
8
Value for money
Pros:

The bedding was fantastic and the food was good too

2026-07-21 • via Nuitee
H
HESHAM • family_with_children • sa
4
Pros:

Nothing

Cons:

Air conditioning was not working. I have to change the rooms, still not working.
Car parking was also difficult

2026-07-19 • via Nuitee
C
CHAAMINY • solo_traveller • my
5
2026-07-17 • via Nuitee
• family_with_children • my
1
Horrible
Pros:

Staff good

Cons:

All others

2026-07-16 • via Nuitee
S
Sharif • solo_traveller • pk
8
Overall I had a pleasant stay but breakfast time was busy & not properly organised
Pros:

Service

Cons:

Cleanliness

2026-07-16 • via Nuitee
S
shirrey • solo_traveller • my
6
Need upgrading , location okay
Pros:

Location

Cons:

Hotel rundown, room and toilets not clean, need to do refurbished

2026-07-12 • via Nuitee
M
Masyhari • solo_traveller • my
7
2026-07-11 • via Nuitee
L
Leonardo • couple • ph
8
Because of the location and the breakfast, I will return for a short stay, when and if it is needed
Pros:

The breakfast is one of the best things of the hotel. The hotel is located in a very convenient area. Near to the beach, the hospital, to many good restaurants and to the mall.

Cons:

The hotel need maintenance and renovation. The toilet seat was totally loose. We asked someone to fix it, but they didn't do it. The mattress had the springs punching my back. You can see that this was a really good hotel. But it needs renovation.

2026-07-09 • via Nuitee
A
Abdul • solo_traveller • gb
7
2026-07-07 • via Nuitee
L
Lee • solo_traveller • au
6
Pros:

Fabulous staff.
Great location to get to places.

Cons:

Lifts constantly out of order.
Towels were worn.
Paint Finish in rooms were poor.
Furniture seen better days.
Gym needs updating including equipment has not change in the last ten years.

2026-07-06 • via Nuitee
I
idzham • couple • my
7
Good, but could have been better.
Pros:

Location is strategic, away from the hectic town but not too far from Gurney and Tg. Bunga onwards. Reception staffs are helpful, parkings availability are sufficient

Cons:

The room was told had been newly renovated, but the furnitures have seen better days. The blanket has stain on it, but was quickly replaced by them. Iron and ironing board have to request from room svc. Basement parking area not well lit, would pose some risk at night.

2026-07-03 • via Nuitee
M
Masitah • extended_group • my
6
2026-06-29 • via Nuitee
A
Amirul Azam • couple • my
6
Was decent. Staff was great esp Mr Qamaruzzaman and collegues
Pros:

Location

2026-06-29 • via Nuitee
V
Vigneshvar • solo_traveller • my
3
Displeased
Pros:

Breakfast was decent.

Cons:

The room looked far from the illustrations. Very dated. Definitely needs refurbishing. From the air conditioner to the fittings in the bathroom. Definitely not worth the price.

2026-06-28 • via Nuitee
N
Najib • solo_traveller • my
7
Pros:

Big room

Cons:

No rubber pipe for using in toilet...toilet too far...not centre

2026-06-26 • via Nuitee
L
Lee • solo_traveller • au
7
2026-06-22 • via Nuitee
L
Lee • solo_traveller • au
7
Pros:

Staff were accommodating and friendly.
Excellent location and views.

Cons:

Breakfast provided was aim more for the local and muslim tourists therefore it lacked a bit.
Gym well overdue for reno and new equipment - Very substandard.
Floors Needs a freshen up with paint and new carpet. Stayed in a renovated room that was
not well done.

2026-06-14 • via Nuitee
R
Rene • solo_traveller • nl
6
2026-06-10 • via Nuitee