The Marco Hotel Lake Charles

Hotels
7.6 (682 reviews)
401 N Lakeshore Drive , Lake Charles , US

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Cons:
Issues with cleanliness (ants)
Inconsistent service quality
Needs updating

Categories

Cleanliness
7.11
Cleanliness was generally positive, but some issues with ants and broken hair dryers noted.
Service
8.08
Staff was friendly and accommodating, although there were complaints about front desk personnel.
Location
8.62
Multiple reviews praised the convenient location near the lake and event centers.
Room Quality
7.57
Rooms were spacious and comfortable, but some did mention noise and outdated conditions.
Amenities
7.1
Basic amenities available, but lacking in some expected facilities like a hairdryer.
Value for Money
7.06
Good value mentioned, but some felt the area and hotel need updates considering the price.
Food and Beverage
7.61
Breakfast was noted as mediocre, but nothing significant to complain about.
Overall Experience
7.68
Overall experience was mixed with positive aspects overshadowed by some negative points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:51

Property Description

Convenient Location & Nearby Attractions
Discover The Marco Hotel Lake Charles, just steps away from North Beach and minutes from popular casinos and universities.

Modern Amenities & Comfortable Accommodations
Enjoy our indoor pool, 24-hour front desk, and free WiFi. Each room is equipped with air conditioning, a flat-screen TV, and a coffee machine.

Scenic Views & Relaxing Environment
Wake up to stunning river views in select rooms and unwind in our peaceful garden area. The Marco Hotel Lake Charles offers a serene escape for every traveler.

To book your stay at The Marco Hotel Lake Charles for a memorable experience, visit our website or call us today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCH

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 682 reviews
Cleanliness: 7.11
Service: 8.08
Location: 8.62
Room Quality: 7.57
Amenities: 7.1
Value for Money: 7.06
Food and Beverage: 7.61
Overall Experience: 7.68
G
Georgene • couple • us
1
Poor policy with hotel and booking staff
Cons:

They don’t give you a refund when your venue is cancelled due to no fault of yours.
Plus they rent your reserved room out after you’ve been charged for it

2026-11-07 • via Nuitee
Y
Young • family_with_children • us
10
Pros:

Everything

Cons:

Nothing

2026-11-06 • via Nuitee
I
Iwan • extended_group • ch
9
Hotel kann ich sehr weiterempfehlen
Pros:

Das Zimmer ist eher eine Wohnung. Super gross, das war aussergewöhnlich.
Auch die Lage am See "Lake Charles" ist sehr schön. In der Nähe hat es ein Irish Pup. Sehr fein.

Cons:

Der Frühstücksraum war etwas klein für so viele Gäste und das Essen und Gertränke waren leider schnell vergriffen.

2026-11-05 • via Nuitee
S
Stuart • couple • gb
6
Nice lakeside location but noisy railroad nearby.
Pros:

The warm welcome from Kayla on the front desk was good and the hotel was close to a lake. The lake area is being developed into a recreation area so this will likely improve the area over time.

Cons:

The hotel was in need of cosmetic repair in a number of communal areas. The room was OK, but the aircon unit was noisy and had to be turned off overnight. The hotel is close to the railroad as we could hear the horns going all night.

2026-11-04 • via Nuitee
A
Andrea • solo_traveller • us
10
Nice location
Pros:

Great little place to stay over. Walk across the street to the veterans park during sunset or for a walk! Beautiful and safe!

2026-11-03 • via Nuitee
W
Wilbert • couple • us
7
Everything was ok
Pros:

Everything was ok

Cons:

Everything was ok

2026-11-01 • via Nuitee
R
Romel • solo_traveller • us
3
Won’t stay there again
Pros:

Location

Cons:

Everything was old and looked hadn’t been cleaned. Breakfast was ugly. Eggs and sausages were cold.

2026-10-17 • via Nuitee
K
Kirt • couple • us
2
I will not be staying here again. It was awefil.
Pros:

The breakfast was VERY rough

Cons:

Things are not clean.

2026-10-14 • via Nuitee
T
Thierry • family_with_children • fr
8
Pros:

Emplacement, en face de l'hôtel

Cons:

Nous avions réservé une chambre vue.Lac, nous avons eu une chambre face à un parking et garage de voitures. Pas de changement de chambre, ni de remise de prix.

2026-10-14 • via Nuitee
T
Ting Hsin • family_with_children • us
6
Pros:

Great Lake view
Sunset is astonishing

Cons:

Smells like sewer
Shower water was on conservation?
WiFi was weak to nonexistent
Indoor pool was dirty

2026-10-13 • via Nuitee
B
Brian • couple • us
9
2026-10-12 • via Nuitee
H
Huey • solo_traveller • us
10
Just a great place to stay
Pros:

Just greatco

Cons:

customer cutercy

2026-10-12 • via Nuitee
B
Bonnie • solo_traveller • us
10
Best hotel experience !
Pros:

The room was spacious. The bed was comfortable. Everything was clean and the room spelled fresh.

Cons:

The placement of the t.v.

2026-10-12 • via Nuitee
B
Brian • couple • us
9
Staff was responsive and helpful
Pros:

It was across the street from the lake and the lakefront walkway.

Cons:

The size of the bathroom was small and there was a large living room instead.

2026-10-12 • via Nuitee
L
linda • couple • us
5
2026-10-11 • via Nuitee
D
David • couple • us
10
2026-10-11 • via Nuitee
D
Detlef • family_with_children • de
9
Ein nettes Hotel mit entsprechendem Personal, ideal für einen Zwischenstop.
Pros:

Ein sehr schönes Hotel mit einem netten und ausreichenden Frühstück. Perfekt für eine Zwischenstation auf unserem Roundtrip. Zimmer waren sauber und die Betten sehr bequem.

Cons:

Kann mich an nichts negatives erinnern.

2026-10-11 • via Nuitee
J
John • solo_traveller • us
8
2026-10-10 • via Nuitee
D
David • couple • us
3
Bad communication, bad customer service, and dirty facility
Cons:

We booked this place online thinking it would be a great Lakeview room, which is what we ordered. We also paid extra for our little dog when we got there to check in they put us on the first floor with a view of somebody’s tailgate. The facility was rundown and breakfast was horrible. It was one of the higher priced rooms. We’ve paid on our two week trip to Texas and back.

2026-10-08 • via Nuitee
F
fernando • solo_traveller • us
9
Pros:

Staff are great! Very patient with me 😅 and great people. Rooms are nice and comfortable 😌

2026-10-07 • via Nuitee