The Marco Hotel Lake Charles

Hotels
7.6 (682 reviews)
401 N Lakeshore Drive , Lake Charles , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Cons:
Issues with cleanliness (ants)
Inconsistent service quality
Needs updating

Categories

Cleanliness
7.11
Cleanliness was generally positive, but some issues with ants and broken hair dryers noted.
Service
8.08
Staff was friendly and accommodating, although there were complaints about front desk personnel.
Location
8.62
Multiple reviews praised the convenient location near the lake and event centers.
Room Quality
7.57
Rooms were spacious and comfortable, but some did mention noise and outdated conditions.
Amenities
7.1
Basic amenities available, but lacking in some expected facilities like a hairdryer.
Value for Money
7.06
Good value mentioned, but some felt the area and hotel need updates considering the price.
Food and Beverage
7.61
Breakfast was noted as mediocre, but nothing significant to complain about.
Overall Experience
7.68
Overall experience was mixed with positive aspects overshadowed by some negative points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:51

Property Description

Convenient Location & Nearby Attractions
Discover The Marco Hotel Lake Charles, just steps away from North Beach and minutes from popular casinos and universities.

Modern Amenities & Comfortable Accommodations
Enjoy our indoor pool, 24-hour front desk, and free WiFi. Each room is equipped with air conditioning, a flat-screen TV, and a coffee machine.

Scenic Views & Relaxing Environment
Wake up to stunning river views in select rooms and unwind in our peaceful garden area. The Marco Hotel Lake Charles offers a serene escape for every traveler.

To book your stay at The Marco Hotel Lake Charles for a memorable experience, visit our website or call us today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCH

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 682 reviews
Cleanliness: 7.11
Service: 8.08
Location: 8.62
Room Quality: 7.57
Amenities: 7.1
Value for Money: 7.06
Food and Beverage: 7.61
Overall Experience: 7.68
A
Aimee couple us
5
We would not return to this location nor recommend it to anyone.
Pros:

The room was fairly clean, cool and the bed was comfortable. The breakfast was satisfactory.

Cons:

The staff were not the most professional. There was a messy cluttered back office in view of the check in desk. The owner or manager had their dog up there. We showed up 40 minutes early and they wanted to charge us a $25 fee to check in early, when we booked through booking.com we had signed up for the deluxe king which said it included early check in. Also, there was not another soul in sight when we got there so I’m sure there were rooms ready. They did end up letting us check in without the fee though, after we said we would just wait in the lobby. The bathroom by the lobby was in bad condition and not clean. The hotel in general was just dated and worn. In our room the ac unit made a loud noise. There were mounted shampoo/cond./body wash in the shower but two out of the three were empty (there were small ones available outside of the bathroom.) There were some seedy characters going in and out, we did not feel entirely safe.

2026-08-26 via Nuitee
R
Rhonda solo_traveller us
10
2026-08-24 via Nuitee
L
LaToya solo_traveller us
9
2026-08-23 via Nuitee
E
Erica couple us
1
Pros:

Property dirty, and in need of major repairs bugs in the rooms and on the side of the air-conditioning vents, tried to leave the property even took pictures and submitted them to you, but you did not return our calls

2026-08-21 via Nuitee
R
rafael solo_traveller il
9
Pros:

Close to the lake

2026-08-16 via Nuitee
J
jane couple us
7
Thankful for ear plug’s!
Pros:

Lots of grass for our dog.

Cons:

Our room smelled like pee (we brought our dog, so we were put in a pet friendly room) $75 pet fee, kind of steep when we were put in a nasty smelling room, that had damage from previous pets that stayed. The wall unit air conditioner was in the bedroom, so the living room area was hot and the bedroom was freezing. Only 2 towels so hope you don’t need to wash your hair, and the shower supplies dispensers were empty. Also, Friday night it apparently turns into a drag race street so we had loud cars going up and down until late. Breakfast was awful.

2026-08-15 via Nuitee
C
Connie couple us
10
Will definitely come back
Pros:

Ease of getting a room, staff was professional even though she was having computer problems she was calm and accommodating

2026-08-14 via Nuitee
Y
Yevgen couple us
4
Won’t be coming again
Pros:

Location was nice

Cons:

Room smelled really bad

2026-08-13 via Nuitee
J
jerome solo_traveller us
8
2026-08-10 via Nuitee
T
Tonette couple us
7
2026-08-10 via Nuitee
P
Patricia couple us
7
Would not stay here again
Pros:

Room was large. Staff was exceptional

Cons:

Very musty smell.

2026-08-10 via Nuitee
K
Kasey family_with_children us
5
Pros:

I didn’t eat breakfast. Location was amazing

Cons:

The shower didn’t drain properly

2026-08-10 via Nuitee
A
Ashlee couple us
3
The staff was very friendly and welcoming but the hotel did not meet our expectations.
Pros:

Staff was very friendly and welcoming

Cons:

Overall facility is run down, room was a bit dirty for my standards, dingy vibes

2026-08-10 via Nuitee
A
Alex SANDRO solo_traveller us
2
Pros:

One good thing is the location. And there are trees in the parking lot.

Cons:

Unfortunately, there is no organization. I stayed for six nights and was due to check out on Friday; however, when I arrived on Thursday afternoon, my key no longer worked. I went to the reception, and they asked me to change rooms, giving me one that was inferior to the one I had been in. Not to mention that the breakfast is very poor.

2026-08-07 via Nuitee
E
Elizabeth solo_traveller us
8
Pros:

Comfortable and clean

2026-08-07 via Nuitee
A
Abimbola couple us
6
Loved its location and how it was kept clean
Pros:

The ambience and neatness

Cons:

Had that old building unique smell and breakfast- they should do better

2026-08-04 via Nuitee
L
Laura solo_traveller us
4
Not the best hotel I've stayed in
Pros:

It was in a pretty area across from the lake. To

Cons:

There was a roach when we first walked into the room. My husband looked around and didn't find anything else and we were exhausted so it just stayed the night. The sheets weren't too very clean.

2026-08-03 via Nuitee
J
Jennifer family_with_children us
1
Horrible. Hotel almost burned down. Staff didn’t care. Rude & place stinks like cigarettes
2026-08-03 via Nuitee
L
Lynn family_with_children us
8
Pros:

It was not very good. Dry and the eggs were cold. Serving tray for eggs and sausages was not easy to mamage.

2026-08-03 via Nuitee
V
Valander couple us
9
I like the location of this property.
Pros:

Quite

Cons:

The view of the lake wasn’t visible enough.

2026-08-03 via Nuitee