The Marco Hotel Lake Charles

Hotels
7.6 (611 reviews)
401 N Lakeshore Drive , Lake Charles , us

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Non-smoking throughout
Shallow end
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Friendly staff
Great location
Cons:
Issues with cleanliness (ants)
Inconsistent service quality
Needs updating

Categories

Cleanliness
7.11
Cleanliness was generally positive, but some issues with ants and broken hair dryers noted.
Service
8.08
Staff was friendly and accommodating, although there were complaints about front desk personnel.
Location
8.62
Multiple reviews praised the convenient location near the lake and event centers.
Room Quality
7.57
Rooms were spacious and comfortable, but some did mention noise and outdated conditions.
Amenities
7.1
Basic amenities available, but lacking in some expected facilities like a hairdryer.
Value for Money
7.06
Good value mentioned, but some felt the area and hotel need updates considering the price.
Food and Beverage
7.61
Breakfast was noted as mediocre, but nothing significant to complain about.
Overall Experience
7.68
Overall experience was mixed with positive aspects overshadowed by some negative points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:51

Property Description

Convenient Location & Nearby Attractions
Discover The Marco Hotel Lake Charles, just steps away from North Beach and minutes from popular casinos and universities.

Modern Amenities & Comfortable Accommodations
Enjoy our indoor pool, 24-hour front desk, and free WiFi. Each room is equipped with air conditioning, a flat-screen TV, and a coffee machine.

Scenic Views & Relaxing Environment
Wake up to stunning river views in select rooms and unwind in our peaceful garden area. The Marco Hotel Lake Charles offers a serene escape for every traveler.

To book your stay at The Marco Hotel Lake Charles for a memorable experience, visit our website or call us today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCH

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.6
Based on 611 reviews
Cleanliness: 7.11
Service: 8.08
Location: 8.62
Room Quality: 7.57
Amenities: 7.1
Value for Money: 7.06
Food and Beverage: 7.61
Overall Experience: 7.68
M
mark couple gb
7
2026-04-30 via Nuitee
K
Kathy solo_traveller us
10
Pros:

The room was very spacious. The location was exceptional. The staff was super friendly. My husband says that we will be staying there again.

2026-04-30 via Nuitee
C
Cox solo_traveller us
10
2026-04-30 via Nuitee
A
Angie couple gb
7
Clean and comfortable room, awful breakfast.
Pros:

Very spacious and clean room. Comfortable bed.

Cons:

One of the worse breakfasts we have had travelling 2000mls around the USA on our road trip, visiting from the UK.
The toaster stopped working, as it tripped out. Then only half of it was working. The cooked items looked awful, I didnt try them.
Only 2 types of fruit, satsumas and apples. No tea bags supplied. Very wasteful on plastic containers to hold the rock hard butter.

2026-04-28 via Nuitee
E
Evan solo_traveller us
9
2026-04-28 via Nuitee
E
Evan solo_traveller us
10
2026-04-28 via Nuitee
M
Melinda couple us
1
I never stayed at the hotel, I left and cancelled my booking
Pros:

Nothing this hotel was filthy and dirty, had to leave the property due to smell which made me sick!

Cons:

Awful property should be closed down!

2026-04-28 via Nuitee
E
Evan solo_traveller us
10
2026-04-28 via Nuitee
J
John family_with_children us
9
2026-04-26 via Nuitee
J
Joshua couple us
8
2026-04-24 via Nuitee
C
Christy solo_traveller us
10
2026-04-23 via Nuitee
I
Irma couple us
10
Pros:

Quiet

Cons:

Ok

2026-04-22 via Nuitee
C
Christian extended_group de
9
Ein sehr hübschen Hotel mit Seeblick und tollen Restaurants und Bars in fußläufiger Entfernung
Pros:

Die Auswahl war ausreichend und vergleichbar mit anderen Hotels dieser Preisklasse. Die Rühreier waren sogar frisch zubereitet.

Cons:

Die Teppiche im Treppenhaus gehören dringend mal erneuert.

2026-04-22 via Nuitee
D
Donea solo_traveller us
10
Pros:

The gentleman at the front desk was amazing. When I asked for a room with a lake view because the room I had was facing the road, the accommodation was made for me .I wish I could remember the gentleman's name ...Waking up to the view of the Lake was amazing

Cons:

I live the location of the hotel it is so much in walking distance.

2026-04-20 via Nuitee
K
Keristan extended_group us
9
2026-04-19 via Nuitee
solo_traveller us
8
2026-04-17 via Nuitee
O
OsoGrande98 couple us
9
Great stay with a great location
Pros:

The hotel was perfect for what we were looking for. The location was great, near good restaurants and right across from the lake.

Cons:

I can't think of anything we didn't like.

2026-04-17 via Nuitee
D
Dianne couple us
8
2026-04-16 via Nuitee
Y
Yolanda couple us
10
After driving for 5 hours, very relaxing. Loved the view and took a walk along the lakeside
Pros:

The openness, very easy to get to it.

Cons:

Liked it all. Staff very professional and accommodating.

2026-04-15 via Nuitee
E
Evan couple us
10
2026-04-15 via Nuitee