The Lanesborough, Oetker Hotels

Hotels
10 (343 reviews)
Hyde Park Corner , London , gb

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent hospitality
Beautifully decorated
Great amenities
Cons:
Slightly underwhelming dinner experience
Occasional slow service at breakfast

Categories

Cleanliness
10
Standard quality for this hotel tier.
Service
10
The hotel staff is noted to be superior and welcoming.
Location
10
The hotel is located in one of the best areas.
Room Quality
10
Rooms are beautifully decorated and comfortable, with high-quality features.
Amenities
10
Great spa and facilities that enhance the stay experience.
Value for Money
10
High value considering the service and amenities provided.
Food and Beverage
10
Breakfast and dining are generally good but with occasional lapses.
Overall Experience
10
Exceptional hospitality with a luxurious feel overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:14

Property Description

Luxurious Accommodation
Indulge in 5-star luxury at The Lanesborough, overlooking Hyde Park in Knightsbridge. Enjoy air-conditioned rooms, a personal butler, and free WiFi for a truly lavish stay.

World-Class Dining
Savor exquisite cuisine at The Lanesborough Grill, offering a diverse menu for breakfast, lunch, and dinner. Pair your meal with selections from an impressive wine and champagne list.

Exclusive Amenities
Unwind at The Lanesborough Club & Spa, with complimentary access for guests. Explore fitness facilities, spa treatments, and a cigar lounge with a fine selection of Cognacs.

Experience unparalleled elegance and service at The Lanesborough, your gateway to luxury in London.

Important information:

Please note that this property has a strict no party policy.

Extra beds can only be accommodated in the Executive and Premier rooms, Junior Suites, Executive Junior Suites, Grovernor Suites, St James Suite and Buckingham Suites, subject to availability and by prior arrangement.

Please note that each room each room is individually designed and therefore may differ slightly from the picture.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children up to and including 17 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 75 per day.

Location

Property Video

Guest Reviews

10
Based on 343 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
M
Milla • extended_group • fi
10
Pros:

Everything went well and better than I expected

Cons:

Nothing bad to say

2026-07-03 • via Nuitee
G
Gregory • couple • lu
10
2026-07-03 • via Nuitee
S
Susan • family_with_children • gb
9
2026-07-03 • via Nuitee
A
A3896REjoshuap • Solo travel
10
Super
Pros:

Went for a pre-booked prearranged drink in the (with)drawing room. Excellent grand hotel in a former hospital. Friendly staff. Credit to the hotel - especially the lovely generous manager Mr Devid Isabella. Will be back.

2026-06-23 • via Tripadvisor
7
744sydneyh • Family
10
Ronald: Best Butler EVER!
Pros:

Wow. Where to start. The Lanesborough is just gorgeous. Truly one of the most beautiful properties. The history is rich and the property is simply stunning. Each room has its own story. The color schemes and design make them all so unique.

The customer service was incredible. Some of our family was moving from another hotel and they took care of them in such helpful fashion.

The thing that really stood out is everyone is treated like a VIP. But we felt this even moreso thanks to our butler, Ronald. When I say he was the nicest, most hospitable, outgoing person I have ever met. The Lanesborough is SO lucky to have him. The fact the hotel has someone like him says all you need to know! To that, everyone was just wonderful…he just really stood out in his ambition to go above and beyond.

This beats any of the other 5 star hotels in the area. There was nothing drab or ordinary. All was simply extraordinary.

2026-06-21 • via Tripadvisor
Z
zeraldam2020 • Family • Cannes, French Riviera - Cote d'Azur, Provence-Alpes-Cote d'Azur
2
Not good dont waste your money
Pros:

The afternoon tea with fake flowers, dry untasty sandwiches, mini cakes which the chocolate one is very bad the slow service (we had to wait 30mns to be served) they could at least have served us the tea, the food is very low quality and no music the pianist is there only on saturday so very low budget place for a 5 star hotel not worth 92pds , don t do it you d waste your money!

2026-05-17 • via Tripadvisor
D
David • solo_traveller • gb
10
Best hotel in London
Pros:

During my stay I had breakfast, afternoon tea and evening meals. All were excellent.

Cons:

Leaving

2026-05-09 • via Nuitee
G
Gary • couple • gb
10
2026-05-09 • via Nuitee
D
Dyo • couple • nl
9
goed
2026-05-05 • via Nuitee
O
O505RZjessicas • Family
10
Wow! Incredible experience.
Pros:

Outstanding staff, incredible food, an amazing atmosphere. The best hotel we’ve been to in London by far!

2026-05-04 • via Tripadvisor
K
kendrat557 • Couples
10
Unreal bridgerton afternoon tea
Pros:

Bridgerton afternoon tea!! Honestly well worth the money!! Did we like all the sandwiches no we didn’t to be honest and I didn’t like one of the cakes but at the end of the day you’re not going to like everything!! The staff were amazing and kind and went above and beyond

2026-04-19 • via Tripadvisor
H
Harze2016 • Friends getaway • Birmingham, West Midlands, England
10
Delightful afternoon tea.
Pros:

Lovely Bridgerton theme afternoon tea in a beautiful regency dining room. A delightful experience with impeccable service.

2026-04-15 • via Tripadvisor
8
850aliaha • Friends getaway • London, England
2
Disappointing Experience at the Cigar Lounge
Pros:

Disappointing Experience at the Cigar Lounge

I’m writing following a disappointing experience earlier today at The Lanesborough cigar lounge.

My friends and I (a group of four) arrived just before 9pm, intending to enjoy dinner and drinks. We were informed that, as a party of four arriving after 9pm, at least two guests were required to order cigars in order to be seated.

What was particularly frustrating is that:
• The lounge was nearly empty (only one other table occupied)
• We were fully intending to spend on food and drinks
• We had visited just days prior and were not made aware of this policy

As long-standing guests of the hotel, this felt both inflexible and unnecessarily dismissive. It’s difficult to understand why a team would turn away willing customers — especially when the venue was clearly not at capacity — rather than prioritising hospitality and guest experience.

Luxury hospitality is not just about policy, but about judgement, discretion, and understanding the value of your clientele. On this occasion, it felt like the opposite.

I hope this feedback is taken constructively, as it genuinely impacted our perception of what has always been one of London’s most respected hotels.

2026-04-08 • via Tripadvisor
T
Tim • family_with_children • gb
10
2026-04-07 • via Nuitee
C
Carrie • solo_traveller • gb
10
Sensational
Pros:

Sensational. Having stayed in most (not all) of the London 5* this has a warmth and welcome home like no other

Cons:

Nothing

2026-04-02 • via Nuitee
J
Joymad • Couples • Aylesbury, Aylesbury Vale, Buckinghamshire, England
8
Excellent food Drinks a rip off
Pros:

Excellent food shame about the wine prices. I can buy a bottle of Cloudy bay for £25 they charge £99 plus vat in my book that's going too far.
The food excellent and good value too.
All drinks £9for a cup of tea
And all drinks way over priced.
Love to go again but not while they rip off clients.

2026-03-23 • via Tripadvisor
D
Dilek • solo_traveller • tr
10
2026-03-21 • via Nuitee
A
Alexandar • family_with_children • bg
10
Amazing stay at The Lanesborough
Pros:

The hotel was amazing, with interiors that were both aristocratic and beautiful. I was given a complimentary upgrade to a fantastic suite. All the staff were very friendly and professional. I was traveling with my child, and she absolutely loved meeting Lilibet the cat. The hotel also offers a variety of activities for kids, which were engaging and enjoyable. The spa is also of a very high standard.

Cons:

Overall the food wasn't amazing. They need to improve the kitchen.

2026-03-18 • via Nuitee
T
Thomas • family_with_children • ch
10
Perfekt.
Pros:

Die Lage ist super, das Spa super. Sonst alles klar 5 Stern.

Cons:

Es hatte Gäste (insbesondere wohl auch nicht Hotel BesucherInnen), die in Kleidung und Benehmen dem Ort nicht angemessen waren.

2026-03-15 • via Nuitee
B
B9650QNkarent • Business
10
Flawless Service
Pros:

This is a hotel staffed with the most thoughtful people. I just wrapped up a 4 day visit and every encounter with every staff member was a master class in what spectacular service looks like. A big shoutout to three exceptional staff members who were my favorites, Daniel the concierge, Abbras the room’s butler and Kieran, the doorman, who greeted me by name at the front door upon every arrival. One thing that stood out for me was the longevity of the staff’s tenure with the hotel. The food was great, as was the room but it was the employees that made the difference for me.

2026-03-12 • via Tripadvisor