Best Western The Westerly Hotel

Hotels
•
Best Western
8.1 (531 reviews)
1590 Cliffe Avenue , Courtenay , ca

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great staff
Central location
Good breakfast options
Cons:
Grubby carpets
Limited parking
Concerns over value

Categories

Cleanliness
7.44
Some reviews mention cleanliness positively, but there were complaints about the carpets being grubby.
Service
8.61
Multiple reviews highlight great staff, especially mentioning Ruby at the Front Desk.
Location
8.75
The location is frequently praised for being central and convenient.
Room Quality
8.4
Rooms described as large and clean with comfortable facilities.
Amenities
7.93
Facilities and amenities are generally described positively, though some improvements were suggested.
Value for Money
7.39
Concerns over pricing and value, particularly in relation to late check-in fees.
Food and Beverage
8.24
Breakfast options were well-received; however, suggestions for more variety were made.
Overall Experience
8.01
Overall satisfaction is high, with a mix of positive sentiments and some suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:33

Property Description

Luxurious Rooms with Balconies
Indulge in comfort and style at Best Western The Westerly Hotel. Each room features a balcony, perfect for enjoying the fresh air and scenic views. Relax in front of the flat-screen TV or catch up on work at the spacious desk, all while surrounded by warm, inviting colors.

Convenient Amenities
Stay productive and active with our hotel amenities. Work out in the gym or take care of business at the 24-hour business center. Enjoy the convenience of free WiFi throughout the property, ensuring you stay connected during your stay.

Ideal Location
Located just 1 km from Courtenay District Museum and Sid Williams Civic Theatre, our hotel is also a short drive from Courtenay Airport, Driftwood Mall, and Glacier Greens Golf Course. Experience the best of Courtenay with us!

Book now for a memorable stay at Best Western The Westerly Hotel.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YQQ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.1
Based on 531 reviews
Cleanliness: 7.44
Service: 8.61
Location: 8.75
Room Quality: 8.4
Amenities: 7.93
Value for Money: 7.39
Food and Beverage: 8.24
Overall Experience: 8.01
J
Jacklyn • couple • ca
7
Good central location to visit the Comox Valley
Pros:

Good location, close proximity to restaurants and shopping. Nice helpful staff.

Cons:

Breakfast on the first morning did not include a meat protein. The shower curtain in the bathroom smelled. The exit from the building to access highway 19A was awkward, first time google had us doing a u-turn.

2026-07-02 • via Nuitee
L
Liz • solo_traveller • ca
8
2026-07-01 • via Nuitee
L
Linda • couple • ca
8
Pros:

King bed was comfortable. Large fridge was appreciated.

Cons:

Pop machine on main floor needs to be updated!! It only takes cash.,which is very inconvenient. After getting change from the front desk, the machine had a barrier that prevented me from getting the cans out! Had to get assistance from an employee.
Breakfast was ok, but no fruit offered.

2026-07-01 • via Nuitee
G
Grace • solo_traveller • ca
9
Pros:

It was good. A bit dated...but the bed and pillows were 100%... what more do we need!!

Cons:

9

2026-06-29 • via Nuitee
Y
Yannick • solo_traveller • ca
9
Pros:

Emplacement, service, propreté, confort

Cons:

Pas de restaurant, pas de piscine, pas de spa

2026-06-25 • via Nuitee
S
Stevenson • solo_traveller • gb
10
Trip to our daughters graduation
Pros:

Tidy, comfy, good position.

Cons:

Leaving

2026-06-23 • via Nuitee
S
Shari • couple • ca
8
2026-06-17 • via Nuitee
B
Byron • couple • gb
3
Reasonable value but wouldn’t return.
Pros:

Location was ok being near supermarket, restaurants, and riverside walk. The woman at reception on arrival was very good. Car parking wasn’t a problem.

Cons:

Balcony view was awful. Room was tired. Breakfast area was pretty grim. Items ran out and weren’t quickly replaced. Food itself was ok eg orange juice and granola.

2026-06-16 • via Nuitee
R
Richard • solo_traveller • ca
9
2026-06-12 • via Nuitee
I
Irene • couple • ca
10
Pros:

Staff was very friendly and accommodating

2026-06-12 • via Nuitee
L
Lori • solo_traveller • ca
10
Pros:

Great room, friendly staff, good breakfast.

2026-06-12 • via Nuitee
R
Rudolf • couple • ca
7
Fine except breakfast just adequate
Pros:

Location

Cons:

Breakfast

2026-06-11 • via Nuitee
P
Paul • couple • au
5
Disappointing
Pros:

The staff, ample parking and spacious rooms.

Cons:

The property overall is very dated, outside of the property was unclean. The breakfast was well below average, very limited options. The restaurant is closed which was disappointing as we chose this hotel because it had an onsite restaurant. Luckily the friendly staff told us about Browns Social House across the highway which serves a fabulous meal.

2026-06-08 • via Nuitee
J
Jenny • family_with_children • ca
9
Pros:

Great location for a walk

2026-06-07 • via Nuitee
K
Kennedy • solo_traveller • ca
8
2026-05-26 • via Nuitee
G
Guillermo • solo_traveller • ca
8
Pros:

Nice room

Cons:

Coffee

2026-05-25 • via Nuitee
B
Benjamin • extended_group • ca
6
Would have been just OK if frount door guy was better at his job
Pros:

Everything was just Ok.

Cons:

The way the workers try to leverage you into the Best Western membership is super lame. Clearly, Best Western is pressuring them to do it, and they are doing it in really bad ways.

Saying yes to early entrance and an hour previously, then making me wait 35 minutes after saying it was ready, and then, when they are about to check me in, trying to charge me an early check-in fee unless I sign up. Then, when I challenge the fact that was never mentioned, the response is that every hotel charges an early check-in fee as though it's my problem; I didn't assume they would charge me more.

I get it. if theres a charge, just tell me, and when I feel like I was manipulated, at least offer some sort of acknowledgment.

You might as well stay at a budget hotel; at least the price will match

2026-05-25 • via Nuitee
A
Alan • solo_traveller • ca
8
2026-05-21 • via Nuitee
J
Jeff • couple • ca
7
It was ok, breakfast no good
Pros:

Location

Cons:

Room had an odour, restaurant closed with no explanation or warning.

2026-05-19 • via Nuitee
S
Samuel • solo_traveller • ca
10
2026-05-18 • via Nuitee