Country Inn & Suites by Radisson, Norcross, GA

Beds were terrible. Strong antiseptic Oder when we checked in but it got better

When I first arrived arround 2 am, the front desk person took 15mins to come to the front. Came down the stairs hot and heavy with another person like they just hooked up in a room. The elevator was broken, we were told we would have a crib in our room for a baby. No crib was provided. We couldn't leave fast enough. The place was so gross looking. Would have gotten better sleep in the car.

This place is shit. The room had bugs flying around in it. There were hookers in the parking lot taking selfies. I went to breakfast at 8:15 and waited behind two people making waffles, when it was my turn the thing was empty. I asked staff and was pretty much told tuff shit I would sleep in my car rather then stay here complete shit hole

On July 3rd the desk clerk got permission and authorization from a higher up to give me a smaller early arrival fee, which was great, however, the next day when I was checking out I asked for a receipt and a really short, male desk clerk manipulated my records by not allowing me to get my deposit back stating that it had only been "a hold" which wasn't true because $213.00 was taken out on the third, $113.00 for the room and $100.00 for the deposit and a separate transaction for $25.00 for an early arrival fee. $238.00 was taken out of my account, which I authorized and was content with. On the 4th of July the small, male desk clerk, instead of printing my receipt, took a long gaze at his computer, shook his head, then printed out a receipt that didn't reflect a deposit, or the correct fee for the room, with absolutely no early arrival fee.

When I asked about it all, NOTHING that he said made sense. Sensing that something fishy was going on I checked my bank account in the parking lot, which is when I saw the July 4th $25.00 charge that he did not inform me that he was going to add to my bill, nor did I authorize it. The day before, I put my signature on both transactions.

I reported it all to my Bank's fraud department and they're working on it. Beware!

The pictures don't match what you see once you arrive. The building needs upkeeping, parking lot was filthy and my room was dirty. Stained and ripped furniture, trash on the floor from the previous occupants and overall dirty. The entire building was dilapidated and in need of serious maintenance.

We DID NOT FEEL SAFE in the neighborhood that the hotel is in....the hotel was nasty! There were spots on the bed & pillowcases(I didn't want to sleep on that or in that bed) it was disgusting.. floor was disgusting with spots of ??? everywhere...then they wouldn't refund my money when we decided not to stay because of the nasty state of the room and not feeling safe( we think they were doing drug deals out in the parking lot) . Very shady people hanging around, trash all over the parking lot. It was a very bad experience !! We just wanted to get away from there!!!!Would not suggest for anyone to stay here