Best Western York House Hotel

Hotels
Best Western
8.6 (2012 reviews)
14-22 Royal Parade , Eastbourne , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Pleasant amenities
Cons:
Cleanliness issues
Inconsistent breakfast quality

Categories

Cleanliness
6.6
Multiple guests reported cleanliness issues, particularly with the room and shower conditions.
Service
9.6
Numerous reviews highlighted the friendly and helpful nature of the staff.
Location
9.1
The hotel is on the seafront and is considered a prime location for amenities.
Room Quality
8.1
Room quality varied, with some reports of comfort and others mentioning issues such as small size and temperature control.
Amenities
9.6
Guests enjoyed the swimming pool and other facilities, though some minor improvements were suggested.
Value for Money
9.1
Comments indicated good value for the price, especially for the location.
Food and Beverage
7.6
Some guests noted issues with breakfast items being unavailable at times.
Overall Experience
9.1
The overall sentiment was positive despite some issues, leading to a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-23 03:22

Property Description

Indulge in Luxury by the Sea

Stunning Seafront Position: York House offers an indoor swimming pool and free Wi-Fi, situated less than 400 meters from the pier and a mere 20 meters from the beach.

Family-Run Victorian Charm: Operating since 1896, the Best Western York House Hotel provides a historic and welcoming atmosphere. Explore Eastbourne’s attractions within a 10-minute walk.

Relaxation and Dining: Unwind on the sea-view terrace with a cocktail, or savor drinks at the Verandah Bar. Delight in delectable cuisine and wine in the dining room, ensuring a memorable dining experience.

Ready to experience seaside luxury? Book your stay at York House today!

Important information:

Please note that this hotel has no car park and cannot guarantee nearby parking. On-street parking in front of the hotel is limited and carries an extra cost, with a GBP 2.50 permit available to purchase at reception. Side street parking is unrestricted.

We regret that due to the configuration of the hotel, the pool is not wheelchair accessible. Please note that lockers are not provided for swimmers.

CARD PRE-AUTHORISATION

A credit/debit card pre-authorisation will be required at check-in to cover the full amount for your stay (if not prepaid) plus an additional amount for incidentals and potential charges. The pre-authorisation is completed when you check-out and any unused funds will be released back to your card. If you experience delays in funds being released back to your card or bank, please contact your card issuer directly.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: VIE

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.6
Based on 2012 reviews
Cleanliness: 6.6
Service: 9.6
Location: 9.1
Room Quality: 8.1
Amenities: 9.6
Value for Money: 9.1
Food and Beverage: 7.6
Overall Experience: 9.1
L
Leon solo_traveller nl
8
2026-05-16 via Nuitee
G
Göran solo_traveller se
7
2026-05-16 via Nuitee
D
Deborah couple gb
4
Hotel seen better days
Pros:

The property was in a good location

Cons:

Our room was very run down. Hole in the net curtains. No hot water on one of the days. Swimming pool was shut because of boiler trouble. Bathroom had seen better days. Toilet sometimes did not flush. On the whole the property needs to be updated.

2026-05-15 via Nuitee
P
Paul couple us
7
Pros:

Location and staff.

Cons:

Property has seen its day.

2026-05-15 via Nuitee
S
Skilton solo_traveller gb
7
Pros:

Clean , well appointed room .

Cons:

Poor mattress , uncomfortable lumpy pillows

2026-05-14 via Nuitee
V
Victoria couple gb
10
2026-05-14 via Nuitee
D
Dr James solo_traveller gb
1
No sleep. Disturbance from other rooms all night!
2026-05-13 via Nuitee
L
lyn couple gb
8
All good
Pros:

Good value for money

Cons:

Hotel maybe needs a little tlc decorating etc

2026-05-13 via Nuitee
S
stephen couple gb
8
Very good value
Pros:

Location

Cons:

N/a

2026-05-12 via Nuitee
C
Courteney couple gb
8
We had a lovely stay, we were both comfortable and enjoyed the hotel especially the pool
Pros:

It had its very own pool which was nice! And the beds were the right size

Cons:

Nothing

2026-05-11 via Nuitee
T
Tom solo_traveller gb
7
Pros:

Pleasant helpful staff. Clean accommodation. Pleased to have a walk in shower. Good location and good for access to public buses

Cons:

Disappointed with the WiFi which was poor quality. Shower handset needed to be descaled poor flow rate.

2026-05-11 via Nuitee
V
Vasyl solo_traveller gb
10
2026-05-10 via Nuitee
P
parkin solo_traveller gb
7
2026-05-10 via Nuitee
A
Aaron couple gb
10
Perfect stay as always 6th time staying here
Pros:

Location

Cons:

None

2026-05-10 via Nuitee
J
Jelena solo_traveller gb
10
2026-05-10 via Nuitee
L
Lindsey-patricia solo_traveller gb
7
Pros:

Staff

Cons:

Dirty

2026-05-10 via Nuitee
S
Sebastian solo_traveller gb
8
2026-05-09 via Nuitee
E
Engjellush couple gb
10
2026-05-08 via Nuitee
P
Pauline solo_traveller gb
9
Great location
Pros:

Very pleasant room, staff were lovely, great location

2026-05-07 via Nuitee
M
Maxine couple gb
8
Room was clean & quiet and hotel near town & beach
Pros:

Location opposite beach & friendly staff

Cons:

Pillows to hard for me
Could do with a hook in back of bathroom door

2026-05-07 via Nuitee