Meliá Century Hotel Ponce

Melia Hotels have long enjoyed a reputation for outstanding service, 5-star accommodations, and highly rated facilities. When choosing a hotel to stay in Ponce, we decided to stay at this hotel because it was a Melia hotel, and we felt that would mean that at the very least our stay would be satisfactory. Sadly, that was not the case. Honestly, I have never stayed in a worse hotel. The common areas are beautiful, but the rooms leave much to be desired. We did write to corporate, but they told us that this Melia hotel was independently owned. As a customer, how would you know the difference. Unfortunately, all this response did was destroy our trust in the Melia hotel brand; therefore, we will never stay at a Melia property again.

Upon arrival, we were given a room that was not only dirty, but that also had structural damage. When we brought this to the reception’s attention, we were told that the hotel was full, and they could not put us in another room. I told them that there was no way that we would stay in the room and that is when we were told that they would see what they could do. During this time, I went on the website to see what the different room options were. While navigating through the site, I saw that I would have been able to book a deluxe king. I told that to the clerk and that is when he said that he could move us to a deluxe queen at no extra charge. We accepted, and the room was better than the first one, but it was far from stellar. We got no WiFi in the room; the sheets and blankets were stained, there was no hot water when I showered, and the light fixture was flashed continually. Additionally, we had been given a towel in the previous room which instead of asking us for it, they came into our room and took it while we were out.

The second day we were there, I got to speak to the manager. I showed her the pictures of the room we had originally been assigned to, and she was aghast. At the time, she did offer us a king suite, which my husband turned down because he did not want to move again. Without a doubt, the hotel needs renovation, but I am still at a loss as to how they could have ever thought that it would be alright to put a paying client into such a room.

In Ponce, there is the Fox Hotel and the Ponce Casino Hotel in the square if you want some options, and there is always a vacation rental!

This is a real jewel of a hotel, and I have stayed in hotels on at least 4 continents. This 1895 era hotel exudes loads of charm and class, and the employees are gracious and polite and helpful.
The rooms are simple but classic and have all you need. The pool is lovely and the semi-outdoor courtyard patio is amazing. Called Lemón Courtyard, it is gorgeous and tastefully decorated in white and yellow and is open to the sky in the middle and covered on two sides. The hotel historically had a gorgeous restaurant but now it is not in use as such but more as a reminder of past elegance with dark wooden tables and decor. There are plenty of restaurants in the area, several within walking distance, especially good is Mesons and Velons by Dominguez (I may be getting the name a bit wrong.). You will love the Dorado (Mahi-Mahi with Risotto which I enjoyed on two occasions. where they have a small lovely stage for night club performances. The upstairs hallway in the hotel is filled with striking black and white portraits of famous people from long ago who stayed at the beautiful Hotel Meliá. There are also several beautiful boutiques with fashion clothing and even a cigar shop. I am not a smoker but those inclined can smoke their Cubanos in the Lemón Courtyard.

A vintage hotel in the heart of the city. It’s our 2nd stay, and we've seen the progress on the renovations. A noisy wedding...

Staff was grat
The facilities were poor. No restaurant was close but expedia has that they have breakfast. I found an old pair of socks and some other items in the room. No towels. The batroom was so small. I would not recommend until they renovate. I understand its old and a historic hotel but yo dudes lets get it right this is a 💎gem. Its a shame there are so many opportunites especially the restaurant. I'm a chef and to see that restaurant just sitting there is terrible. Man owners should renovate this location its a shame to see this hotel like this. Staff were awesome.

The hotel management and employees do not care about their customers at all. Twice we asked for our bedroom toilet to be fixed and it was never fixed, making us go across the street to another hotel bathroom twice. The A/C wall unit made so much noise that even after use bought ear plugs we could not sleep. Safety hazards: no signage for a step going into the bathroom and a hole in the wall for the some detector without one and be aware that the elevator does open its doors flush with the floor. There are cracks on baseboards, ceilings, walls, poor lighting in the parking lot, with limited parking spaces, and uneven surfaces that you ca trip over it. There’s no surface for your toiletries in the bathroom and no toilet paper holder as it was broken. The door know was not working properly to get into the bathroom so you have to “play” with the key until it worked. I asked for ice and had to wait for Receptionist to free herself (no other customer nor the phone were holding her) to assist me, as there was no body else to assist. When we checked out and complain about this, the gentleman in the Reception only said “sorry about that”. If you feel adventurous fit a very bad experience stay here.

The hotel in the inside with its grand old world decor is stunning & beautiful BUT the rooms are horrible …they need to do major renovations to the rooms and upgrade absolutely every square inch. False advertising on the webpage makes the rooms look spectacular. Those pics must be from years and years ago. Also website advertise restaurant which they do NOT HAVE. Very disappointed. Would not recommend nor would I ever go back to stay there.

Nasty nasty the smelled moldy the bathroom was old and the sink was clogged plus t he shower water was cold swimming pool was dirty no ice machine on the floors it was a total disaster will not be staying there again

Las facilidades están bien pero deben ser mas orientados al detalle hay que limpiar los muebles que tienen en los pisos. Además las puertas deben modernizarlas y arreglarlas.

Great service

I stayed there because I had a medical procedure at San Lucas Hospital. I didn’t have time to walk around.
The staff was excellent and responded to our needs immediately.

It was a very bad experience being at this hotel. Although location was a plus. Bathroom was not clean. Needed more maintenance and upgrades. Cabinets didn’t work. No hot water and enough towels. No intercom to call front desk for anything. Even, they failed to mantain a master key to open a room in case of an emergency. No safety standards are unacceptable in a lodging facility. The price I paid was excessive for the poor service. Do not go to this hotel.

I don’t recommend this hotel. Although they are trying to preserve the architectural style. The building needs more maintenance, specifically the bathrooms. The front desk does not maintain a master key to open the rooms in case of an emergency. They had to break my locks to access my room and change it the next day. I was asked to leave my room open the entire day. Incredible. Just not acceptable. They must have security standards for emergencies situations. No good hotel. Go to another place.

Hotel stay was very good. Original room was changed due to the room # 125 not locking from the inside and had to be changed to another room # 121.. The Agent checked the door and gave us another room. She was very accommodating and we appreciated the service.

Terrible room it was nosiey and dirty

Convenient

Great place

No tenia agua caliente en la ducha

Me hospedé un fin de semana largo (sábado a lunes feriado) con mi bebé de 1 año. El lobby y las áreas comunes como la piscina son bonitas y la ubicación es excelente, justo en el pueblo de Ponce con varios restaurantes buenos cerca. Las camas también fueron cómodas.

El hotel necesita urgentemente una remodelación. El cuarto estaba en malas condiciones: no había agua caliente en la ducha. La ducha estaba dañada, el agua con mucha presión desprendía la pintura. El elevador es viejo, sin botón funcional (hay que usar un bolígrafo para oprimirlo). Las puertas abren solo con llave, sin cerradura adicional y mi bebé podía abrirla por lo que tuve que bloquearla con la maleta. Las cortinas dejan pasar la luz del pasillo toda la noche. Solo había un zafacón en todo el cuarto; la iluminación era pésima y las paredes tenían grietas. Los muebles y facilidades estaban viejos o dañados (gavetas que no abren bien, marco de cama roto, televisor anticuado).

El servicio de habitación fue lo peor: solicité recogido de basura y nunca lo hicieron, tuve que bajar yo misma el zafacón al lobby. No había suficientes sábanas ni toallas. Cuando pedí, me dijeron que debía llevar las toallas usadas al front desk para que me dieran nuevas, además prometieron llevar sábanas pero nunca lo hicieron.

Sabanas y toallas sucias. La empleada del front desk fue muy amable, me dio lastima que estaba sola tratando de resolver y aun asi lo hizo de buena manera y con la mejor actitud. Deberian renovar habitaciones o minimo tener personal suficiente para mantenerlas limpias

Mi aire se dañó y no funcionaba. En la mañana comenzó a hacer un ruido y se tuvo que apagar. El staff me indicó que el aire es muy pequeño para el cuarto. Dormí sin aire, las otras 5 habitaciones tuvieron problemas en diferentes factores. Realmente la experiencia fue horrible.