Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Poor breakfast quality
Smells in some areas
Need for room updates

Categories

Cleanliness
7.6
Mentioned as sublime, but issues noted with odors and maintenance.
Service
9.1
Staff described as friendly and professional consistently.
Location
9.1
Generally praised for being near attractions like Gran Via.
Room Quality
7.1
Issues with mattresses, decor, and old bathrooms were mentioned.
Amenities
8.1
Amenities were generally adequate, though some aspects needed updating.
Value for Money
8.6
Good price-quality ratio noted in some reviews.
Food and Beverage
6.6
Breakfast quality lacking, with limited variety and freshness.
Overall Experience
8.6
Overall enjoyment expressed, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:48

Property Description

Central Location and Easy Access

Conveniently situated just off Gran Via and a short distance from Santo Domingo Metro station, Sterling offers a prime location for exploring central Madrid.

Comfortable Rooms with Essential Amenities

The spacious rooms at Sterling are equipped with private bathrooms, air conditioning, TV, safe, work desk, and even sofas. Need extra space? No problem, as the rooms can also accommodate an additional bed.

Convenient Services and Nearby Attractions

Enjoy the convenience of a 24-hour reception, tour desk assistance, luggage storage, and daily breakfast with gluten-free options. With Puerta del Sol, the Royal Palace, and the vibrant Gran Via just a short stroll away, Sterling ensures a memorable stay in Madrid.

Book your stay at Sterling now for a delightful Madrid experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Location

Guest Reviews

8.1
Based on 2908 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 6.6
Overall Experience: 8.6
H
Haiying • family_with_children • es
10
2026-09-12 • via Nuitee
L
Luis Henrique • solo_traveller • br
10
2026-09-11 • via Nuitee
T
TORRES MAQUILÓN • couple • es
8
Buen Alojamiento, para unas pocas noches en Madrid
Pros:

La ubicación

2026-09-11 • via Nuitee
X
Xana • couple • es
8
2026-09-11 • via Nuitee
J
Juan • solo_traveller • us
9
2026-09-10 • via Nuitee
A
Alessandro • extended_group • mx
8
2026-09-09 • via Nuitee
A
Anum • family_with_children • gb
9
Amazing location and cost effective for families
Pros:

Really well maintained property, all facilities work well except the elevator that definitely needed updating but location wise and for the price I paid for 6 nights I can’t fault it. Was a great experience would definitely recommend to friends and family.

2026-09-08 • via Nuitee
F
fatima zohra Motia • solo_traveller • nl
10
Pros:

Locatie is top, vriendelijk personeel

2026-09-08 • via Nuitee
M
MANUEL LEONARDO • family_with_children • co
7
Pros:

muy central y cercano con los principales atractivos turisticos de la ciudad

Cons:

la habitacion estrecha pare una familia de 4 personas

2026-09-07 • via Nuitee
S
Svetlana • solo_traveller • de
8
2026-09-06 • via Nuitee
G
Goodwin • solo_traveller • gb
10
Great central location
Pros:

Friendly welcome, George on reception, was extremely helpful, he had the personal touch, remembering names. The room was large and even though faced the street was reasonably quiet. The bathroom was perfect and the low bath made it easy for my mum to access the shower easily. The room was a little cold but after speaking to reception they increased the temperature so all good

Cons:

Bed was a little hard.

2026-09-06 • via Nuitee
E
elisa • family_with_children • ar
7
Pros:

Ubicacion
Precio

2026-09-06 • via Nuitee
P
Patricia • family_with_children • es
10
2026-09-06 • via Nuitee
C
Corina Isabel • solo_traveller • es
5
Pros:

La ubicación y limpieza.

Cons:

No había aire acondicionado para poder cerrar ventana y no escuchar ruidos de la calle.

2026-09-05 • via Nuitee
J
Jovana Teresa • family_with_children • ec
4
Pros:

La chica del desayuno una persona muy amable y siempre presta a atender a todos .., el desayuno muy bueno

Cons:

La habitación que nos dieron horrible a penas se podía caminar dentro … éramos 4 personas y nos dieron una habitación de 2 personas y ahí pusieron 4 camas🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️… mi mamá una adulta mayor no podía ni caminar , no se podía abrir el clóset 🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️🤦🏻‍♀️ porque la puerta daba con una cama …decepcionante

2026-09-02 • via Nuitee
J
Jose Luis • family_with_children • co
9
Excelente ubicación
Pros:

La ubicación, las habitaciones cómodas y la atención de los chicos de recepción.

Cons:

Para el precio todo estaba bien!!

2026-09-02 • via Nuitee
J
Jean Louis • family_with_children • fr
4
Bon emplacement mais il faut faire attention aux caractéristiques de la chambre AVANT de réserver !
Pros:

L'emplacement est très bien situé.
Les parties communes de l'hôtel sont agréables.

Cons:

Séjour très moyen.
La chambre 310 est à proscrire :
- très sombre avec vue sur une cour intérieure à moins de 4 m du mur d'en face
- minuscule avec un lit de 135 cm collé au mur - pas de chevet

2026-09-02 • via Nuitee
Y
YOLIMA • family_with_children • co
9
estubo bien para lo que necesitabamos y pagamos , mi familia me lo recomendo porque se han hospedado
Pros:

la sra del restaurante es muy cordial, los señores de la porteria un poco

Cons:

de pronto que los de la porteria tambien sean un poco mas cordiales y atentos , estar prestos a colaborar con pedir un taxi o sacar las maletas

2026-09-02 • via Nuitee
I
Interlandi • solo_traveller • ar
9
Pros:

Todo

Cons:

Nada

2026-09-02 • via Nuitee
C
Carolina • solo_traveller • br
10
2026-09-02 • via Nuitee