Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Poor breakfast quality
Smells in some areas
Need for room updates

Categories

Cleanliness
7.6
Mentioned as sublime, but issues noted with odors and maintenance.
Service
9.1
Staff described as friendly and professional consistently.
Location
9.1
Generally praised for being near attractions like Gran Via.
Room Quality
7.1
Issues with mattresses, decor, and old bathrooms were mentioned.
Amenities
8.1
Amenities were generally adequate, though some aspects needed updating.
Value for Money
8.6
Good price-quality ratio noted in some reviews.
Food and Beverage
6.6
Breakfast quality lacking, with limited variety and freshness.
Overall Experience
8.6
Overall enjoyment expressed, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:48

Property Description

Central Location and Easy Access

Conveniently situated just off Gran Via and a short distance from Santo Domingo Metro station, Sterling offers a prime location for exploring central Madrid.

Comfortable Rooms with Essential Amenities

The spacious rooms at Sterling are equipped with private bathrooms, air conditioning, TV, safe, work desk, and even sofas. Need extra space? No problem, as the rooms can also accommodate an additional bed.

Convenient Services and Nearby Attractions

Enjoy the convenience of a 24-hour reception, tour desk assistance, luggage storage, and daily breakfast with gluten-free options. With Puerta del Sol, the Royal Palace, and the vibrant Gran Via just a short stroll away, Sterling ensures a memorable stay in Madrid.

Book your stay at Sterling now for a delightful Madrid experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 33 per day.

Location

Guest Reviews

8.1
Based on 2680 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 6.6
Overall Experience: 8.6
A
Andrea G. M. • solo_traveller • it
10
Pros:

Hotel comodissimo per il centro, staff molto amichevole e gentile. La camera era tradizionale, con la vasca da bagno (un po' scomoda). Colazione ottima.

Cons:

Vasca da bagno (scomoda)

2026-05-09 • via Nuitee
P
Planas Ferrer • extended_group • es
8
2026-05-09 • via Nuitee
M
Michele de Paula • family_with_children • gb
10
2026-05-08 • via Nuitee
F
FATMA ZİŞAN • family_with_children • tr
9
Pros:

Konumu

2026-05-08 • via Nuitee
J
Jaime • couple • cl
9
Un lugar cómodo, limpio y bien ubicado
Pros:

bien ubicado, limpio y cómodo

Cons:

nada en particular

2026-05-06 • via Nuitee
S
sandra • extended_group • ar
7
2026-05-06 • via Nuitee
S
Sergei • family_with_children • ru
4
Pros:

Расположение удобное, рядом метро, ресторан и магазин.

Cons:

Номер не уютный, вид на стену во дворе, в ресторане не приятный запах.

2026-05-05 • via Nuitee
N
Nora • solo_traveller • uy
7
Pros:

Ubicación

2026-05-05 • via Nuitee
E
Elisa • solo_traveller • us
7
2026-05-05 • via Nuitee
W
Willem-Jan • extended_group • nl
6
Redelijk hotel met een prima prijs/kwaliteit, in het midden van het centrum
Pros:

Locatie is prima, mooi centraal

Cons:

Het is een redelijk standaard hotel, kamers zijn wat verouderd.

2026-05-04 • via Nuitee
M
Maria • family_with_children • it
8
Comunque ottimo, lo consiglio...
Pros:

Colazione abbondante sia dolce che salata.Posizione ottima, abbiamo girato quasi aempre a piedi per il centro.

Cons:

Non c'era la possibilità di scaldare bevande diverse dal latte ,da mettere nel caffé...
La mancanza di un locale con poltrone per rilassarsi e parlare, solo un divano e 2 poltrone nell'ingresso. Materasso un pò troppo duro...

2026-05-04 • via Nuitee
M
Mariano Alfredo • couple • ar
10
2026-05-03 • via Nuitee
E
Emilio • couple • es
9
2026-05-03 • via Nuitee
A
Andrew • couple • gb
8
Excellent staff & location
Pros:

Great staff, great location

Cons:

No tea & coffee in the room

2026-05-02 • via Nuitee
M
Marianne • couple • no
7
2026-04-30 • via Nuitee
P
Peter • couple • nl
9
2026-04-30 • via Nuitee
K
Konstantinos • extended_group • gr
8
2026-04-28 • via Nuitee
J
Joely • solo_traveller • do
9
Pros:

Hotel céntrico, cerca de la gran vía y de paradas del metro

Cons:

Un señor mayor en la recepción, no fue realmente amable , todos los demás chicos y chicas excelentes

2026-04-27 • via Nuitee
L
lauretta • solo_traveller • de
5
Pros:

onl ythe fact they finally changed my room after not able to sleep for lots of noise on my floor

2026-04-27 • via Nuitee
L
Laura Occhipinti • solo_traveller • ca
8
Pros:

Location and comfortable beds

Cons:

The staff should had warn us about marathon which had our street closed for traffic. We had to walk several blocks with our luggage to get a cab for the airport.
We would have left earlier.
There was also one night where young people were running late at night on the hallways waking us up
There should be some security

2026-04-26 • via Nuitee