Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Poor breakfast quality
Smells in some areas
Need for room updates

Categories

Cleanliness
7.6
Mentioned as sublime, but issues noted with odors and maintenance.
Service
9.1
Staff described as friendly and professional consistently.
Location
9.1
Generally praised for being near attractions like Gran Via.
Room Quality
7.1
Issues with mattresses, decor, and old bathrooms were mentioned.
Amenities
8.1
Amenities were generally adequate, though some aspects needed updating.
Value for Money
8.6
Good price-quality ratio noted in some reviews.
Food and Beverage
6.6
Breakfast quality lacking, with limited variety and freshness.
Overall Experience
8.6
Overall enjoyment expressed, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:48

Property Description

Central Location and Easy Access

Conveniently situated just off Gran Via and a short distance from Santo Domingo Metro station, Sterling offers a prime location for exploring central Madrid.

Comfortable Rooms with Essential Amenities

The spacious rooms at Sterling are equipped with private bathrooms, air conditioning, TV, safe, work desk, and even sofas. Need extra space? No problem, as the rooms can also accommodate an additional bed.

Convenient Services and Nearby Attractions

Enjoy the convenience of a 24-hour reception, tour desk assistance, luggage storage, and daily breakfast with gluten-free options. With Puerta del Sol, the Royal Palace, and the vibrant Gran Via just a short stroll away, Sterling ensures a memorable stay in Madrid.

Book your stay at Sterling now for a delightful Madrid experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 33 per day.

Location

Guest Reviews

8.1
Based on 2724 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 6.6
Overall Experience: 8.6
B
Bárbara • solo_traveller • cl
10
Pros:

La ubicación excepcional , camas cómodas

Cons:

El aire acondicionado estaba malo y había que llamar a recepción para que lo prendan y apaguen , tampoco se podía controlar la temperatura

2026-06-06 • via Nuitee
B
Brid • extended_group • ie
8
2026-06-05 • via Nuitee
M
Marcia • solo_traveller • br
10
Pros:

Tudo muito bom e limpo. Localização ótima.

Cons:

Gostei de tudo no hotel

2026-06-05 • via Nuitee
G
Guillermo • solo_traveller • es
7
2026-06-04 • via Nuitee
R
Rogerio • couple • br
8
Foi boa
Pros:

A café da manhã era bom

Cons:

O ar condicionado fazia muito barulho

2026-06-04 • via Nuitee
S
Santiago • couple • uy
10
2026-06-04 • via Nuitee
M
Mohamed • family_with_children • br
10
Perfeito
Pros:

Localização

2026-06-04 • via Nuitee
A
Aysin • extended_group • tr
8
Pros:

Konum iyiydi, personel çok yardımcı ve güler yüzlü idi. 3 kişi kaldık, taleplerimizin hepsi karşılandı.

Cons:

Kahvaltı çeşidi yetersizdi, örneğin yumurta ile ilgili hiçbir şey yoktu. Gıdalar çok sanayi tipiydi. Odada su ve kahve makinası yoktu.

2026-06-03 • via Nuitee
L
Laura • extended_group • gb
8
There were 4 of us in a family room for one night. It was perfect for our needs.
Pros:

Great location and excellent professional and helpful staff.

2026-06-02 • via Nuitee
L
Levent • extended_group • tr
4
2026-06-01 • via Nuitee
Y
Yusi • couple • pe
10
Agradable
Pros:

La buena atención de todo el personal, lleve a mi mami en silla de ruedas y nos dieron una habitación con todas las comodidades ❤️

2026-06-01 • via Nuitee
Y
Yusi • family_with_children • pe
10
2026-06-01 • via Nuitee
M
Maria Amélia • solo_traveller • br
10
Localização perfeita.
Pros:

A localização é excelente. Os funcionários muito cordiais. Ótimo.

Cons:

Gostei de tudo. Só uma ressalva ,parecia que estava com pouca água no sistema.

2026-06-01 • via Nuitee
N
Nicole • extended_group • pr
6
Decent.
Pros:

Location was excellent.

Cons:

Facilities and staff.

2026-06-01 • via Nuitee
M
Melissa • extended_group • co
6
Una buena opción para estar cerca de todo
Pros:

Perfecta ubicación

Cons:

Mucho ruido en las habitaciones hacia la calle

2026-05-31 • via Nuitee
A
Ana • couple • es
6
Caro
Pros:

Buena ubicación.
Nos guardaron las maletas sin coste antes del checkin y después del checkout.

Cons:

Instalaciones viejas que necesitan de una reforma.
Precio muy elevado para las características del hotel. No me gustó que se nos asignara una habitación cuádruple con 4 camas individuales cuando se reservó una habitación doble con una sola cama, es algo que me parece bastante cutre.

2026-05-31 • via Nuitee
J
Jone • couple • es
10
2026-05-31 • via Nuitee
N
Nick 76 • extended_group • it
6
2026-05-31 • via Nuitee
P
Paco • extended_group • es
10
2026-05-31 • via Nuitee
J
Jorge • solo_traveller • us
10
Great hotel and location. Super friendly staff that make our staff enjoyable and feel like home. Thanks
Pros:

Great location, near by shopping, dinning and key spots in walking distance. Staff super friendly and nice . Make us feel at home , gibing us great recommendations for tours and dinning.

Cons:

Not applied.

2026-05-30 • via Nuitee