Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Poor breakfast quality
Smells in some areas
Need for room updates

Categories

Cleanliness
7.6
Mentioned as sublime, but issues noted with odors and maintenance.
Service
9.1
Staff described as friendly and professional consistently.
Location
9.1
Generally praised for being near attractions like Gran Via.
Room Quality
7.1
Issues with mattresses, decor, and old bathrooms were mentioned.
Amenities
8.1
Amenities were generally adequate, though some aspects needed updating.
Value for Money
8.6
Good price-quality ratio noted in some reviews.
Food and Beverage
6.6
Breakfast quality lacking, with limited variety and freshness.
Overall Experience
8.6
Overall enjoyment expressed, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:48

Property Description

Central Location and Easy Access

Conveniently situated just off Gran Via and a short distance from Santo Domingo Metro station, Sterling offers a prime location for exploring central Madrid.

Comfortable Rooms with Essential Amenities

The spacious rooms at Sterling are equipped with private bathrooms, air conditioning, TV, safe, work desk, and even sofas. Need extra space? No problem, as the rooms can also accommodate an additional bed.

Convenient Services and Nearby Attractions

Enjoy the convenience of a 24-hour reception, tour desk assistance, luggage storage, and daily breakfast with gluten-free options. With Puerta del Sol, the Royal Palace, and the vibrant Gran Via just a short stroll away, Sterling ensures a memorable stay in Madrid.

Book your stay at Sterling now for a delightful Madrid experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 33 per day.

Location

Guest Reviews

8.1
Based on 2566 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 6.6
Overall Experience: 8.6
P
Pradenas • couple • cl
5
Regular
Pros:

La habitación tenía problemas, el aire acondicinado no funcionaba y el telefono del cuarto estaba desconectado, porque el cable estaba cortado.
Mi maridon tuvo que bajar 3 veces a pedir que bajaran la calefacción.

Cons:

El aire y el telefono

2026-04-18 • via Nuitee
E
Erekle • family_with_children • ge
8
2026-04-17 • via Nuitee
J
jelena • extended_group • it
8
2026-04-16 • via Nuitee
D
Daniele • solo_traveller • it
7
2026-04-16 • via Nuitee
V
vitor • family_with_children • pt
4
Desconforto no hotel
Pros:

Localização excelente

Cons:

Quarto com colchão gasto desconfortável. Ar condicionado defeciente .. agua quente intermitente

2026-04-15 • via Nuitee
A
Azcarate • solo_traveller • es
8
2026-04-15 • via Nuitee
C
Caroline • extended_group • be
8
2026-04-14 • via Nuitee
I
Ivan • solo_traveller • rs
3
Pros:

Great location of the hotel, next to the main touristic street. Rooms are clean, and that was the only good thing about this hotel.

Cons:

The staff was ignoring not only us, but all other guests, according to our observation. They hardly even look at the guests entering and exiting hotel, nor even saying anything polite.
Rooms are extremely small.
Breakfast was total disaster. No eggs (omelet, boiled...), no bacon, no sausage, etc. All food was of very low quality, except of few eatable things.
Extremely expensive according to their service and facilities.

2026-04-14 • via Nuitee
F
Fernandez • couple • es
9
2026-04-14 • via Nuitee
A
azra firuze • solo_traveller • tr
6
An average hotel with a amazing location
Pros:

Location of the hotel was greate. The staff were helpfu

Cons:

The location of the room was not good. The window of the room was facing the emergency exit stairs. The room was also cold, which made the stay uncomfortable. In addition, there was no power outlet next to the bed, so it was not possible to charge the phone easily. This was another negative aspect.

2026-04-14 • via Nuitee
D
Dejan • extended_group • rs
10
Nice stay in Madrid
Pros:

Excelent position within city center.

2026-04-13 • via Nuitee
R
Robinson • solo_traveller • co
10
2026-04-13 • via Nuitee
A
Andre • solo_traveller • ar
8
Pros:

La ubicación y el trato del personal

2026-04-13 • via Nuitee
L
Leonardo • solo_traveller • br
10
2026-04-13 • via Nuitee
O
O Mundo a Meus Pés • couple • pt
8
Pros:

Localização, limpeza

Cons:

Pequeno almoço

2026-04-13 • via Nuitee
M
maldonado • couple • fr
9
2026-04-12 • via Nuitee
M
Mª • solo_traveller • es
8
2026-04-12 • via Nuitee
V
Verona • family_with_children • bg
8
2026-04-10 • via Nuitee
F
Frederic • solo_traveller • bi
1
Pros:

Vous avez refusé de changer ma réservation

Cons:

Pas du tout

2026-04-10 • via Nuitee
S
Sibel • couple • tr
4
The hotel was clean and its location was excellent.
Pros:

Its location is perfect for walking everywhere.

Cons:

They had turned off the heating system because it was warm during the day, but they didn't turn it on at night even though it was extremely cold. We slept in our coats because of the cold.

2026-04-09 • via Nuitee