Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Poor breakfast quality
Smells in some areas
Need for room updates

Categories

Cleanliness
7.6
Mentioned as sublime, but issues noted with odors and maintenance.
Service
9.1
Staff described as friendly and professional consistently.
Location
9.1
Generally praised for being near attractions like Gran Via.
Room Quality
7.1
Issues with mattresses, decor, and old bathrooms were mentioned.
Amenities
8.1
Amenities were generally adequate, though some aspects needed updating.
Value for Money
8.6
Good price-quality ratio noted in some reviews.
Food and Beverage
6.6
Breakfast quality lacking, with limited variety and freshness.
Overall Experience
8.6
Overall enjoyment expressed, with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:48

Property Description

Central Location and Easy Access

Conveniently situated just off Gran Via and a short distance from Santo Domingo Metro station, Sterling offers a prime location for exploring central Madrid.

Comfortable Rooms with Essential Amenities

The spacious rooms at Sterling are equipped with private bathrooms, air conditioning, TV, safe, work desk, and even sofas. Need extra space? No problem, as the rooms can also accommodate an additional bed.

Convenient Services and Nearby Attractions

Enjoy the convenience of a 24-hour reception, tour desk assistance, luggage storage, and daily breakfast with gluten-free options. With Puerta del Sol, the Royal Palace, and the vibrant Gran Via just a short stroll away, Sterling ensures a memorable stay in Madrid.

Book your stay at Sterling now for a delightful Madrid experience!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 33 per day.

Location

Guest Reviews

8.1
Based on 2798 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 7.1
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 6.6
Overall Experience: 8.6
S
Swancry • family_with_children • us
8
Pros:

Great location in the heart of Madrid, with plenty of restaurants, shops, and attractions within walking distance. The room was clean and comfortable, and the staff were friendly and helpful. Overall, a pleasant stay and a good choice for exploring Madrid.

2026-08-08 • via Nuitee
B
Brian • family_with_children • us
9
Pros:

Great location, walkable to attractions.

Cons:

We had confusion with the front desk staff about our stay and a party arriving at a later time. This was sorted out eventually but we did have confusion.

2026-08-08 • via Nuitee
C
Constanza • family_with_children • ar
8
2026-08-08 • via Nuitee
F
Floribert • family_with_children • no
9
Pros:

Beliggenhet, personalet.

Cons:

Veldig lite variasjon til frokost til folk som ikke spiser svinekjøtt/pålegg.

2026-08-08 • via Nuitee
G
Gustavo Damián • solo_traveller • ar
10
Pros:

Ubicación...

2026-08-06 • via Nuitee
P
Piero • family_with_children • it
8
Pros:

Posizione

Cons:

Un po datata

2026-08-06 • via Nuitee
A
Alejandra • extended_group • es
10
2026-08-06 • via Nuitee
G
giovanna • extended_group • pe
9
Madrid: Gran descubrimiento
Pros:

La ubicación muy cerca a la granv´vía

Cons:

Todo bien

2026-08-05 • via Nuitee
A
Alejandra • family_with_children • es
10
2026-08-05 • via Nuitee
S
Servane • family_with_children • fr
10
Idéal pour visiter Madrid
Pros:

L’emplacement est top
Le personnel agréable

2026-08-04 • via Nuitee
S
SERGIO • couple • br
8
2026-08-04 • via Nuitee
N
NAZLI ZEYNEP • family_with_children • tr
7
Pros:

Kahvaltı fiat performansa göre çok yeterli idi

Cons:

Klimanın odadan açılıp kapanmaması çok sıkıntı

2026-08-03 • via Nuitee
G
Gomez Negue • solo_traveller • cl
9
Pros:

Muy buena ubicación, volveríamos a alojar.

2026-08-03 • via Nuitee
S
Stephen • solo_traveller • ie
7
Pros:

Great location. Friendly staff

Cons:

Room was small

2026-08-03 • via Nuitee
S
Salem • extended_group • sa
10
Pros:

The location 10/10

2026-08-03 • via Nuitee
E
Eduardo • family_with_children • es
8
2026-08-03 • via Nuitee
A
Alessandro • family_with_children • it
8
2026-08-02 • via Nuitee
L
Lucia • solo_traveller • it
10
2026-08-02 • via Nuitee
E
Estefania • solo_traveller • es
10
2026-08-02 • via Nuitee
R
Regolf Palop • family_with_children • es
10
Excelente ubicacion
Pros:

La ubicacion

Cons:

Todo bien

2026-08-02 • via Nuitee