Free
Children allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Arcade/game room
Free beach club nearby
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Nice staff
Good amenities
Great location for families
Cons:
Poor room quality
Slow service
Limited food options

Categories

Cleanliness
6.21
Seemed short staffed on cleaning, and missed cleaning on one of the days.
Service
8.18
Staff were mostly pleasant and helpful despite some operational issues.
Location
8.22
Great location close to the beach, but difficult access due to terrain.
Room Quality
6.67
Rooms were outdated and in need of upgrades; issues with air conditioning.
Amenities
8.7
Pool and other facilities were good.
Value for Money
7.16
Room quality did not match the price, thus lower perceived value.
Food and Beverage
7.21
Meals were average, and options for breakfast could be improved.
Overall Experience
7.68
Mixed experience with positives and negatives; would recommend with caution.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 23:40

Property Description

Discover a slice of paradise at Novotel Sunshine Coast Resort, where tropical gardens meet serene lagoon waters.

Exhilarating Activities: Dive into adventure with complimentary water sports, unwind by the sparkling outdoor pool, or rejuvenate in our soothing spa pool. Our fully equipped gym ensures you stay fit while enjoying your holiday.

Culinary Delights: Indulge in a culinary journey with diverse dining options. Start your day with a hearty breakfast, grab a quick bite at the Deli, or savor fresh, locally inspired dishes at SOLA Bar & Restaurant, accompanied by a curated selection of drinks in a breezy alfresco atmosphere.

Luxurious Accommodations: Elevate your experience in our newly refurbished Overwater Bungalows and Executive Rooms, blending contemporary comfort with stunning natural beauty for the ultimate getaway.

Family-friendly perks mean up to two children (15 and under) stay free when sharing with parents. Book your unforgettable stay now!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MCY

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.5
Based on 3276 reviews
Cleanliness: 6.21
Service: 8.18
Location: 8.22
Room Quality: 6.67
Amenities: 8.7
Value for Money: 7.16
Food and Beverage: 7.21
Overall Experience: 7.68
S
Steve • couple • au
3
Terrible
Cons:

Terrible all round!
Check in took half an hour, food ordinary. Breakfast was like animal farm! Completely over crowded and under staffed

2026-04-04 • via Nuitee
J
Jamie • family_with_children • au
3
2026-04-04 • via Nuitee
M
Madeline • family_with_children • au
5
Pros:

Size of the room was good.

Cons:

Water trickling down the walls and the musty smell was disgusting.

2026-04-04 • via Nuitee
S
Sue • couple • au
8
有額外免費的划船，獨木舟是我選擇這個飯店的最大的原因之一
Pros:

櫃檯客服人員非常的友善！ 飯店沒有收到住宿的網站，要求說我要兩張單人床、但是服務人員直接馬上就安排，令我非常的滿意！👍

Cons:

沒有不滿意的地方！
但是風帆船跟以前的數量比起來似乎是減少了，所以我沒有機會玩到！

2026-04-02 • via Nuitee
M
Meani • couple • au
10
We had a lovely day for our wedding anniversary. The location was amazing. The views were amazing. The spot was amazing.
Pros:

The property was amazing beautifully presented beautiful views beautiful spot.

Cons:

The bedroom had a bit of a funny smell not sure if it was even the bed to be honest.
Food was absolutely atrocious. We did not get one good meal while we were there.

2026-04-02 • via Nuitee
S
Shakya • family_with_children • au
8
very nice
Pros:

Family environment

Cons:

confusing with the room location but our fault😉

2026-04-01 • via Nuitee
R
Rachael • couple • au
10
Pros:

From the time you asked in the service was amazing. Fantastic facilities.

Cons:

That it wasnt closer to the Gold Coast

2026-03-31 • via Nuitee
R
Renee • couple • au
5
Good location
Pros:

Facilities

Cons:

Room was quite run down for the price that we paid

2026-03-30 • via Nuitee
T
Trudy • family_with_children • au
7
Pros:

Close to beach, lovely and quiet. Plenty of activities to do.

Cons:

Limited room service menu and Sola cafe had same menu for lunch and dinner.

2026-03-30 • via Nuitee
A
Andrew • solo_traveller • au
8
2026-03-30 • via Nuitee
A
Alison • solo_traveller • au
10
Pros:

This is such a beautiful spot to stay. You barely need to leave the premises. The pool area is lovely, the bar on the deck is great, the walking track around the lagoon is beautiful.

Cons:

People putting towels down on chairs around the pool area and not using the chairs for hours. Bring a picnic blanket to lay on outside the pool area.

2026-03-29 • via Nuitee
J
Jonas • extended_group • se
8
2026-03-29 • via Nuitee
S
Sadia • extended_group • au
9
2026-03-29 • via Nuitee
D
Damon • solo_traveller • au
6
Romantic Local Overnight Stay
Pros:

The room was impressive - large & well equipped. Facilities were great, almost had the pool to ourselves!

Cons:

Lack of parking closer to room. Menu at Sola restaurant was pricey & meal options were limited.

2026-03-26 • via Nuitee
S
Shu-Chiu • family_with_children • au
6
2026-03-25 • via Nuitee
J
Josephine • solo_traveller • au
2
Okay for location.
Pros:

Location

Cons:

Had a cockroach in the bathroom. Restaurant was under works. Staff were slow serving at the bar cause they were hosting a conference. Not enough staff.
Disappointed with breakfast buffet so crowded cause they had it out in different areas.

2026-03-24 • via Nuitee
P
Phyl • family_with_children • au
4
Pros:

View of the lake

Cons:

The rooms are too far from the main reception. It was raining and there was no covered path walk going to the reception. The aircon was making a loud sound.There was a charge for a coffee upon our check out which we haven’t ordered.

2026-03-24 • via Nuitee
L
Luke • couple • au
8
Nice spot good for families and conferences
Pros:

Location and surrounds

Cons:

The lights configuration

2026-03-23 • via Nuitee
B
Barbara • solo_traveller • au
9
2026-03-22 • via Nuitee
E
E.A. Prasad D. • family_with_children • lk
8
2026-03-22 • via Nuitee