Mercure Carcassonne La Cité

Hotels
•
Mercure
8.6 (1590 reviews)
18 Rue Camille Saint-Saens , Carcassonne , fr

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Slow service in restaurant
Minor issues with amenities

Categories

Cleanliness
8.61
Rooms are clean and nicely decorated, maintaining a standard quality for this hotel tier.
Service
9.08
Staff were exceptional and welcoming, receiving high praise from multiple reviews.
Location
9.12
Great location near key attractions, with many reviews highlighting its excellent position.
Room Quality
8.57
Spacious rooms with a comfortable atmosphere, aligning with the expectations for this tier.
Amenities
8.1
Good amenities offered, but some feedback regarding gym facilities and waiting times.
Value for Money
8.56
Quality experience for the price paid, although some minor issues noted.
Food and Beverage
8.11
Food was generally good, but some reviewers mentioned slow service in the restaurant.
Overall Experience
8.68
Overall, a high-quality hotel experience aligned with personal expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:23

Property Description

Luxurious Stay Near Carcassonne's Medieval District

Modern Rooms with Scenic Views
Experience comfort in air-conditioned rooms with modern amenities, offering picturesque views of the garden or Montagne Noire in soothing pastel tones.

Culinary Delights and Relaxation
Indulge in Mediterranean delicacies at Le Vicomté restaurant, complemented by a fine selection of wines. Unwind at the cozy bar by the fireplace for a perfect evening.

Convenience and Events
Enjoy free WiFi, room service, and free parking. With a garden and 3 meeting rooms for up to 90 people, host your events effortlessly. Book now to experience the charm of Mercure Carcassonne La Cité!

Important information:

Please note that parking spaces are limited and subject to availability.

Please note that children under 12 years old can enjoy breakfast for free.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 1590 reviews
Cleanliness: 8.61
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.68
E
Esthecita • solo_traveller • es
10
Pros:

Todo perfecto. Tener parking es una ventaja y el desayuno riquísimo

2026-07-11 • via Nuitee
J
Jean-Paul • couple • be
8
2026-07-11 • via Nuitee
H
Hugo • solo_traveller • es
8
2026-07-11 • via Nuitee
N
NADEGE • extended_group • fr
8
Hôtel pratique bien situé
Pros:

Emplacement proche de la cité
Bon rapport qualité prix
Bon petit déjeuner
La piscine
Le parking

Cons:

Espace autour de la piscine un peu réduit et nombre de transats et parasols un peu juste pour la taille de l’hôtel

2026-07-10 • via Nuitee
M
Marta • family_with_children • it
9
2026-07-09 • via Nuitee
M
Malcolm • solo_traveller • de
9
2026-07-09 • via Nuitee
M
Monica • family_with_children • es
10
Viaje en familia
Pros:

La piscina que se agradece con esta ola de calor

2026-07-08 • via Nuitee
S
Susana • family_with_children • es
8
2026-07-08 • via Nuitee
E
Erica • solo_traveller • it
8
2026-07-06 • via Nuitee
A
Alecsandro • couple • br
9
2026-07-06 • via Nuitee
N
nathalie • solo_traveller • fr
5
Pour l'emplacement
Pros:

Emplacement, vue, déco

Cons:

Ne vaut pas 4 etoiles
5/10 pour l'emplacement, la vue et la déco
Assez sale (buses de ventilation, bouilloire, vitres...), poussière
Vasque légèrement bouchée
Assez défraîchi dans l'ensemble
Porte d'entrée certainement pas coupe feu vu le jour au bas de la porte
Très difficile d'avoir une facture (le jour d'arrivée on me demande de revenir le lendemain, le jour du départ, 30 mn pour qu'elle soit éditée, des erreurs d'enregistrement en ma faveur qu'ils prendront à leur compte finalement car ils incriminent le stagiaire qui était seul)
Arrosage tour de la piscine de 8h à 9h le dimanche matin (période de restriction d'eau ) puis souffleur de feuilles pendant 20mn

2026-07-06 • via Nuitee
P
Paulino • family_with_children • ch
10
2026-07-06 • via Nuitee
L
Lina • family_with_children • gb
9
2026-07-02 • via Nuitee
H
HANANE • family_with_children • ma
7
Cons:

L’hôtel est magnifique, la chambre est très agréable et le personnel est accueillant.
En revanche, le petit-déjeuner était bien en dessous de mes attentes. Il y avait très peu de choix et je l’ai trouvé vraiment décevant. C’est le seul point négatif de mon séjour.

2026-07-01 • via Nuitee
D
Dieter • family_with_children • be
8
2026-06-30 • via Nuitee
A
Aurore.B.B • family_with_children • fr
10
2026-06-30 • via Nuitee
D
Diaz Munguia • solo_traveller • es
10
Pros:

La habitación estaba genial, con vistas al castillo. Buena atención del personal que fue muy amable. El desayuno muy bien también y la piscina era perfecta para darse un chapuzón.

Cons:

Nos gustó todo.

2026-06-28 • via Nuitee
D
Douglas • solo_traveller • ca
8
Pros:

Great Location and available parking (a luxury in an old part of town).

2026-06-28 • via Nuitee
A
Anne • couple • gb
9
Pros:

Great location , good food , good staff ,

2026-06-28 • via Nuitee
P
Peter • solo_traveller • ch
10
2026-06-28 • via Nuitee