Mercure Carcassonne La Cité

Hotels
•
Mercure
8.6 (1464 reviews)
18 Rue Camille Saint-Saens , Carcassonne , fr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Slow service in restaurant
Minor issues with amenities

Categories

Cleanliness
8.61
Rooms are clean and nicely decorated, maintaining a standard quality for this hotel tier.
Service
9.08
Staff were exceptional and welcoming, receiving high praise from multiple reviews.
Location
9.12
Great location near key attractions, with many reviews highlighting its excellent position.
Room Quality
8.57
Spacious rooms with a comfortable atmosphere, aligning with the expectations for this tier.
Amenities
8.1
Good amenities offered, but some feedback regarding gym facilities and waiting times.
Value for Money
8.56
Quality experience for the price paid, although some minor issues noted.
Food and Beverage
8.11
Food was generally good, but some reviewers mentioned slow service in the restaurant.
Overall Experience
8.68
Overall, a high-quality hotel experience aligned with personal expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:23

Property Description

Luxurious Stay Near Carcassonne's Medieval District

Modern Rooms with Scenic Views
Experience comfort in air-conditioned rooms with modern amenities, offering picturesque views of the garden or Montagne Noire in soothing pastel tones.

Culinary Delights and Relaxation
Indulge in Mediterranean delicacies at Le Vicomté restaurant, complemented by a fine selection of wines. Unwind at the cozy bar by the fireplace for a perfect evening.

Convenience and Events
Enjoy free WiFi, room service, and free parking. With a garden and 3 meeting rooms for up to 90 people, host your events effortlessly. Book now to experience the charm of Mercure Carcassonne La Cité!

Important information:

Please note that parking spaces are limited and subject to availability.

Please note that children under 12 years old can enjoy breakfast for free.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCF

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 1464 reviews
Cleanliness: 8.61
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.68
• family_with_children • es
8
2026-04-11 • via Nuitee
M
Mylena • family_with_children • fr
8
Parfait
Pros:

Toujours très bien reçus et ravis de venir dans cet hôtel !

Cons:

C’est appréciable de trouver deux canettes de coca dans le mini bar, cependant pouvoir échanger le coca 0 contre du coca normal aurait été un plus car nous n’aimons pas celui-là.

2026-04-11 • via Nuitee
I
Iván • family_with_children • es
7
Hotel acogedor con buena ubicación.
Pros:

Buena ubicación, habitación cómoda y amplia y parking gratuito

Cons:

La oferta de comida y cena, poca variedad. La misma carta para comer y cenar.

2026-04-10 • via Nuitee
S
sonia • solo_traveller • es
9
2026-04-10 • via Nuitee
J
Jenny • couple • gb
8
2026-04-10 • via Nuitee
• couple • fr
8
2026-04-09 • via Nuitee
J
Juan Jose • couple • es
8
Pros:

Parking exterior gratuito, con fácil acceso de la autopista, perfecto para ir con coche. Personal muy muy amable y profesional, sin perder la sonrisa y colaborando en todo momento. Buen desayuno. Ubicación excelente para conocer la cité, a unos 6 minutos andando. Un poco lejos de la parte baja, a unos 25 minutos andando, pero el paseo es muy agradable.

Cons:

Habitación muy pequeña, casi no cabían las maletas. No hay nada de comercio alrededor, hay que ir hasta la cité.

2026-04-09 • via Nuitee
M
Mercè • family_with_children • es
8
2026-04-08 • via Nuitee
A
Annelise • couple • ch
10
Empfehlenswert
Pros:

Alles - zentrale Lage, gesicherter Parkplatz direkt beim Hotel - saubere Zimmer, gute Betten, nicht ringhörig , reichhaltiges Frühstück. Essen im Restaurant möglich. Nettes Personal.

Cons:

Nichts - es ist ein sehr grosses Hotel .

2026-04-07 • via Nuitee
• family_with_children • es
8
2026-04-07 • via Nuitee
L
Luis • family_with_children • es
6
Pros:

La ubicación

Cons:

Demasiado caro para lo que es

2026-04-06 • via Nuitee
E
Evgenii • couple • ru
10
2026-04-05 • via Nuitee
I
Ignacio • family_with_children • es
9
2026-04-05 • via Nuitee
S
Sébastien • family_with_children • fr
9
Pros:

Emplacement idéal. Confortable

2026-04-04 • via Nuitee
T
Tatiana • extended_group • es
8
2026-04-04 • via Nuitee
T
Tristan • couple • fr
9
On reviendra
Pros:

Grande chambre moderne et bien équipé, literie au top. Hôtel à deux pas des remparts.

Cons:

L’unique point négatif est le petit déjeuner

2026-04-04 • via Nuitee
S
Susana • couple • es
2
caro para lo que ofrece.
Pros:

La ubicación es buena si quieres visitar el castillo, se llega caminando. y el parking cómodo y gratuito.

Cons:

Desayuno regular y mal atendido. En general mal cuidado y mal mantenido. La limpieza regular. No tengo reparo en que admitan animales, pero no me gustan en la zona de comidas, había perros en el comedor de desayuno incluso ladrando para pedir comida.

2026-04-03 • via Nuitee
S
Semenow • family_with_children • es
8
Praticidade
Pros:

Praticidade

2026-04-03 • via Nuitee
A
Angelique • couple • fr
8
Séjour correct
Pros:

L'endroit était très sympa

Cons:

L'hôtel est un peu vieux

2026-04-02 • via Nuitee
E
Edith • couple • mq
6
Jolies chambres
Pros:

Joli décor des chambres

Cons:

Réceptionniste hautaine. Et que dire de la responsable Salle du petit déjeuner ? Autoritaire et désagréable. Qu elle demande le numéro de chambre tres bien, mais qu elle oblige Manu militari les clients à occuper une table plus qu une autre, je n ai jamais vu ça pour le petit déjeuner. Trop de pouvoir....

2026-04-01 • via Nuitee