Mercure Carcassonne La Cité

Hotels
•
Mercure
8.6 (1695 reviews)
18 Rue Camille Saint-Saens , Carcassonne , fr
+33 4 68 11 92 82

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Cons:
Slow service in restaurant
Minor issues with amenities

Categories

Cleanliness
8.61
Rooms are clean and nicely decorated, maintaining a standard quality for this hotel tier.
Service
9.08
Staff were exceptional and welcoming, receiving high praise from multiple reviews.
Location
9.12
Great location near key attractions, with many reviews highlighting its excellent position.
Room Quality
8.57
Spacious rooms with a comfortable atmosphere, aligning with the expectations for this tier.
Amenities
8.1
Good amenities offered, but some feedback regarding gym facilities and waiting times.
Value for Money
8.56
Quality experience for the price paid, although some minor issues noted.
Food and Beverage
8.11
Food was generally good, but some reviewers mentioned slow service in the restaurant.
Overall Experience
8.68
Overall, a high-quality hotel experience aligned with personal expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:23

Property Description

Luxurious Stay Near Carcassonne's Medieval District

Modern Rooms with Scenic Views
Experience comfort in air-conditioned rooms with modern amenities, offering picturesque views of the garden or Montagne Noire in soothing pastel tones.

Culinary Delights and Relaxation
Indulge in Mediterranean delicacies at Le Vicomté restaurant, complemented by a fine selection of wines. Unwind at the cozy bar by the fireplace for a perfect evening.

Convenience and Events
Enjoy free WiFi, room service, and free parking. With a garden and 3 meeting rooms for up to 90 people, host your events effortlessly. Book now to experience the charm of Mercure Carcassonne La Cité!

Important information:

Please note that parking spaces are limited and subject to availability.

Please note that children under 12 years old can enjoy breakfast for free.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CCF

Location

Guest Reviews

8.6
Based on 1695 reviews
Cleanliness: 8.61
Service: 9.08
Location: 9.12
Room Quality: 8.57
Amenities: 8.1
Value for Money: 8.56
Food and Beverage: 8.11
Overall Experience: 8.68
C
Christine • solo_traveller • fr
8
Pros:

Hôtel confortable et très bien placé, proche de la Cité.

2026-09-12 • via Nuitee
G
Georg • extended_group • de
8
2026-09-12 • via Nuitee
U
Urs • couple • ch
8
Il tuffo nella città medievale di Carcassonne!
Pros:

Ottima posizione vicino al castello. Ambiente simpatico. Giardino con piscina. La cucina è buona.

Cons:

La sala di colazione è troppo piccola per così tanta gente. Il personale è gentile ma troppo stressato magari una domanda di una buona organizzazione? La struttura in sè non è facile a mantenere in uno stato impeccabile.

2026-09-09 • via Nuitee
U
Ulisses • solo_traveller • pt
7
2026-09-08 • via Nuitee
P
Paul • solo_traveller • ie
9
2026-09-08 • via Nuitee
H
Harry • solo_traveller • nl
8
2026-09-06 • via Nuitee
J
Jayne • family_with_children • gb
10
Exceptional accommodation with friendly staff
Pros:

Location was fab and the room was very comfortable with thoughtful touches. The travel cot provided for our baby was also great.

Cons:

On the day we couldn’t park in the main hotel car park so had to park a bit further down the road and clear instructions weren’t provided so that was a little stressful however they did their best to make sure we got there in the end.

2026-09-06 • via Nuitee
P
Pierre • couple • gb
10
Comfy and kind team !
Pros:

Easy access and close to the mediaeval site.

2026-09-05 • via Nuitee
C
Candy • couple • fr
8
Personnel au top je reviendrai
Pros:

Emplacement à côté de la cité piscine parking

Cons:

La clientèle infecte et mal polie

2026-09-03 • via Nuitee
S
Sean Eric • family_with_children • it
10
Great for a quick trip to Carcassonne.
Pros:

Pet friendly and centrally located. Lovely staff.

2026-09-03 • via Nuitee
J
Jonas • extended_group • lt
5
2026-09-03 • via Nuitee
E
Edith • couple • nl
9
2026-09-03 • via Nuitee
F
FRANCISCO JOSE • couple • es
10
Todo perfecto y cómodo
Pros:

Una ubicación perfecta para visita del castillos, un parking muy cómodo y gratuito.
Personal trato excepcional.
Todo limpio y cuidado

Cons:

No puedo hacer ningún comentario negativo

2026-09-03 • via Nuitee
J
Jean Michel • couple • fr
6
Un Mercure , on vient pour son emplacement c est tout
2026-09-02 • via Nuitee
J
Jennifer • family_with_children • gb
8
2026-09-02 • via Nuitee
S
Sandrine • solo_traveller • fr
9
Pros:

L' accueil est les chambres

2026-09-01 • via Nuitee
V
VERONICA • solo_traveller • es
9
A la ciudad medieval a pie
Pros:

Instalaciones y la ubicación. También tiene plazas de parking gratuito y personal muy amable.

Cons:

La habitación tiene un buen tamaño pero el baño tiene todo lo necesario pero es un poco pequeño.

2026-09-01 • via Nuitee
R
Roberto • couple • mx
10
Pros:

Excelente ubicación, muy agradable hotel.

2026-08-31 • via Nuitee
N
Nathalie • solo_traveller • fr
7
2026-08-31 • via Nuitee
A
Ad • couple • nl
8
Convenient hotel at a great place just outside the old city
Pros:

Great location on walking distance of old city

Cons:

Small room

2026-08-31 • via Nuitee