DoubleTree by Hilton London Elstree

Hotels
•
Doubletree by Hilton
7.7 (1675 reviews)
Barnet By Pass , Borehamwood , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious and comfortable rooms
Cons:
Poor customer service
Issues with breakfast
Temperature control problems

Categories

Cleanliness
7.28
As mentioned in reviews, the cleanliness was noted positively, but some issues with room temperature and maintenance were highlighted.
Service
7.75
Staff were described as friendly, but there were significant issues regarding responsiveness to guest requests.
Location
8.29
Guests generally appreciated the location, especially its convenience.
Room Quality
7.74
The rooms were reported as spacious and modern, but there were complaints regarding temperature control and some lacking amenities.
Amenities
7.27
Amenities were mentioned but with some concerns about missing items such as refrigerators.
Value for Money
8.73
Overall perceived as good value given the spacious and modern rooms.
Food and Beverage
6.78
Negative comments were made about breakfast availability and quality.
Overall Experience
7.75
Experiences varied, with some guests disappointed by service aspects but enjoyed their stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:59

Property Description

Convenient Location
Located just off the A1, the Doubletree by Hilton London Elstree is perfectly situated for easy access to popular attractions like Wembley Stadium and the Warner Brothers Harry Potter Studio.

Modern Amenities
Each room at the hotel is equipped with modern conveniences such as power showers, flat-screen TVs, and complimentary toiletries, ensuring a comfortable stay for all guests.

Dining and Leisure Options
Guests can enjoy a meal at Chaplin’s Restaurant or unwind with a drink at the bar and spacious lounge, providing a relaxing atmosphere for both dining and socializing.

Book your stay at the Doubletree by Hilton London Elstree for a convenient and comfortable experience during your visit to London.

Important information:

Please note that when booking a standard room, the room type is subject to availability and cannot be guaranteed.

There is a charge of £35.00 per dog per room (nonrefundable, per stay).
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Property Video

Guest Reviews

7.7
Based on 1675 reviews
Cleanliness: 7.28
Service: 7.75
Location: 8.29
Room Quality: 7.74
Amenities: 7.27
Value for Money: 8.73
Food and Beverage: 6.78
Overall Experience: 7.75
A
Anthony • solo_traveller • gb
5
Average stay
Pros:

Staff friendly

Cons:

Had to share bed to get a room with aircon!!!

Room originally booked had faulty air conditioning.

2026-07-04 • via Nuitee
L
Leanne • family_with_children • gb
8
Short stay for leisure in London
Pros:

Clean tidy and modern

Cons:

The lift could be doing with being looked at
Paying extra for breakfast a lot paid just for a room with double beds
Bar shuts early and kitchen so no room service
And maid knocked room door the day we were checking out woke me up when check out wasn’t until 12

2026-07-03 • via Nuitee
D
Debra • extended_group • gb
5
Hot n sticky
Pros:

No air conditioning- gave us a room with cool air flowing system or something like that - temp outside about 27+ v hot inside however room cool air flowing system worked v noisy- but stopped during the night - hot sweaty night- did not sleep great opened window but was sleeping on the A1!! The noise !
Staff lovely - bed comfy n pillowss but dort out air conditioning stayed Thursday 2/7/26

Cons:

Air conditioning lack of

2026-07-03 • via Nuitee
R
rachel • family_with_children • qa
10
The staff and homely cosy vibe made us feel at home. Special mention to Jasmine, Fatima, Olena, Parma, Shaheda, Mohamed,
Pros:

The staff, amenities, restaurants & ambience

Cons:

Not applicable

2026-07-02 • via Nuitee
L
lorraine • extended_group • gb
9
2026-06-30 • via Nuitee
C
Courtney • extended_group • gb
3
2026-06-28 • via Nuitee
J
Jenny • solo_traveller • gb
3
Avoid if you need air con
Pros:

Location

Cons:

No air con (website isn't clear) room was absolutely awful heat wise. One fan between three wasn't ok and windows that hardly opened. Didn't sleep. No cookies on arrival. Was very expensive for what you actually got.

2026-06-27 • via Nuitee
B
Becky • solo_traveller • gb
10
2026-06-26 • via Nuitee
A
Ann • solo_traveller • gb
10
Recommended.
Pros:

Lovely spacious and quiet room. Comfortable bed. Very helpful and friendly staff. I have stayed here before and would stay here again.

Cons:

I would like the hotel to reply to messages/emails.

2026-06-24 • via Nuitee
W
W • couple • gb
9
A very comfortable room in a well located hotel. Breakfast was very comprehensive and staff were excellent. Some of the
Pros:

This is a well located property. Very good for transport links.

Cons:

I felt some of the fittings are a bit tired and dated.

2026-06-23 • via Nuitee
B
Barbara • solo_traveller • gb
6
Very expensive for a one night stay
Pros:

Location for where I needed to be

Cons:

Cost

2026-06-22 • via Nuitee
D
Deborah • family_with_children • gb
8
Good value for money, had everything we needed for our family’s needs
Pros:

Convenient location for us. Parking not too expensive. Easy check in. Big spacious room. Large king size bed. Tea and coffee facilities in the room.

Cons:

Next to a busy road.

2026-06-21 • via Nuitee
L
Lisa • solo_traveller • gb
8
Ok but expensive
Cons:

Thought was expensive for one night and the fact breakfast was not included and had to pay for parking the car all should have been included in the price

2026-06-21 • via Nuitee
J
JOHN • family_with_children • gb
6
Cons:

No air con

2026-06-21 • via Nuitee
O
Omolade • solo_traveller • gb
8
Good, nice and friendly staff.
Pros:

I liked the location, the ambience and the staff were very nice and friendly.

Cons:

The price of the rooms were too high!

2026-06-18 • via Nuitee
C
c • couple • gb
9
My stay was welcoming and I had a good nights sleep
Pros:

Lovely property, but in the middle of nowhere

Cons:

Nothing all good

2026-06-18 • via Nuitee
H
Haseeb • couple • gb
3
2026-06-18 • via Nuitee
A
Andy • solo_traveller • gb
8
Great stay if working in area
Pros:

Free cookie as I entered. Great decor, felt all clean. was a nice room, all pleasing.

Cons:

Cost

2026-06-18 • via Nuitee
J
John Paul • solo_traveller • gb
9
Pros:

Warm welcome, great food and spacious clean rooms

Cons:

Paying to park

2026-06-18 • via Nuitee
A
Ana Isabel • solo_traveller • gb
10
A fun welcoming stay
Pros:

Very welcoming and spacious, and lovely staff and facilities.

2026-06-17 • via Nuitee