DoubleTree by Hilton London Elstree

Hotels
Doubletree by Hilton
7.7 (1620 reviews)
Barnet By Pass , Borehamwood , gb

Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious and comfortable rooms
Cons:
Poor customer service
Issues with breakfast
Temperature control problems

Categories

Cleanliness
7.28
As mentioned in reviews, the cleanliness was noted positively, but some issues with room temperature and maintenance were highlighted.
Service
7.75
Staff were described as friendly, but there were significant issues regarding responsiveness to guest requests.
Location
8.29
Guests generally appreciated the location, especially its convenience.
Room Quality
7.74
The rooms were reported as spacious and modern, but there were complaints regarding temperature control and some lacking amenities.
Amenities
7.27
Amenities were mentioned but with some concerns about missing items such as refrigerators.
Value for Money
8.73
Overall perceived as good value given the spacious and modern rooms.
Food and Beverage
6.78
Negative comments were made about breakfast availability and quality.
Overall Experience
7.75
Experiences varied, with some guests disappointed by service aspects but enjoyed their stays overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 13:59

Property Description

Convenient Location
Located just off the A1, the Doubletree by Hilton London Elstree is perfectly situated for easy access to popular attractions like Wembley Stadium and the Warner Brothers Harry Potter Studio.

Modern Amenities
Each room at the hotel is equipped with modern conveniences such as power showers, flat-screen TVs, and complimentary toiletries, ensuring a comfortable stay for all guests.

Dining and Leisure Options
Guests can enjoy a meal at Chaplin’s Restaurant or unwind with a drink at the bar and spacious lounge, providing a relaxing atmosphere for both dining and socializing.

Book your stay at the Doubletree by Hilton London Elstree for a convenient and comfortable experience during your visit to London.

Important information:

Please note that when booking a standard room, the room type is subject to availability and cannot be guaranteed.

There is a charge of £35.00 per dog per room (nonrefundable, per stay).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs GBP 5 per day.

Location

Property Video

Guest Reviews

7.7
Based on 1620 reviews
Cleanliness: 7.28
Service: 7.75
Location: 8.29
Room Quality: 7.74
Amenities: 7.27
Value for Money: 8.73
Food and Beverage: 6.78
Overall Experience: 7.75
D
Dolf solo_traveller nl
9
Goede prijs kwaliteit verhouding
Pros:

Zeer vriendelijk personeel. Mooie schone kamer en prima ontbijt.

2026-05-11 via Nuitee
G
Gulabbas solo_traveller gb
7
2026-05-10 via Nuitee
B
Brian family_with_children gb
9
Good, just one issue regarding no hot drinks late on in evening even though bar stays open longer
Pros:

Room, Staff

Cons:

No hot drinks from Bar after 10pm. In fact first stay were told they clean down at 10pm, this trip machine cleaned down by 9.45pm and no interest from bar staff to accomodate by starting up again.

2026-05-10 via Nuitee
K
Kathleen couple gb
10
2026-05-09 via Nuitee
J
Jack couple gb
1
Terrible
Cons:

It was like a sauna and when I asked the lady if there’s anything she could do, she simply said sorry out of errands. We live in England, not Africa.

2026-05-09 via Nuitee
A
Abdulla solo_traveller qa
10
I really like it there
Pros:

Clean and very nice stuff

Cons:

Breakfast close very early, I recommend it to be 11am

2026-05-09 via Nuitee
S
Shelley couple gb
6
Friendly staff, spacious room. Would have been better if the thermostat was working
Pros:

Conveniently located. Staff were friendly and keen to help

Cons:

The air conditioning didn’t work, and for some insane reason, the radiator was pumping out heat. No way to change the temperature so had to have the window open, which was noisy due to the location next to a dual carriageway

2026-05-08 via Nuitee
J
Joanne solo_traveller gb
8
2026-05-08 via Nuitee
A
Andrew solo_traveller gb
10
2026-05-08 via Nuitee
A
Ashton couple gb
8
Decent hotel
Pros:

Nice room
Offered free ice lollies at reception aswell as cookies

Cons:

Shower was tiny
Not good for someone who’s large

2026-05-07 via Nuitee
A
antony solo_traveller gb
8
Very pleasant with onsite parking
Pros:

Very convenient

Cons:

No fridge

2026-05-07 via Nuitee
S
Steven couple gb
8
2026-05-07 via Nuitee
R
Rachael couple gb
8
Great stay, we will be back again!
Pros:

Lovely comfortable room, friendly staff, value for money!

2026-05-07 via Nuitee
S
Sally family_with_children gb
9
Very good
Pros:

Good food choices in restaurant with a good children menu

Cons:

The children's small play area had gone since the last time we stayed which was useful with 2 small children staying

2026-05-05 via Nuitee
F
Feeley solo_traveller gb
4
Too hot
Pros:

The hotel was nice.

Cons:

Room was small shower was small with a shower curtain, room was red hot all night with all windows open.

2026-05-03 via Nuitee
M
Maria couple fr
3
Expérience globale très décevante.
Pros:

Le confort

Cons:

Nous n’avons pas du tout apprécié la prise en charge. La dame à la réception était particulièrement froide, tout comme le reste du personnel qui ne prend même pas la peine de dire bonjour le matin (à l’exception du réceptionniste de nuit, qui était adorable).

Lors de de notre check in, nous avions pourtant pris soin de contacter l’hôtel via Booking afin d’obtenir des chambres côte à côte avec mes parents âgés, et avons réservé  une chambre avec deux lits doubles. À notre arrivée, on nous attribue des chambres inadaptées, puis on nous informe que les seules chambres correspondantes sont au 2ᵉ étage. Pourquoi cela n’a-t-il pas été anticipé ?

Nous avons dû faire plusieurs allers-retours avec mes parents, marcher inutilement jusqu’à une première chambre incorrecte, puis remonter au 2ᵉ étage. Un check-in chaotique et très mal organisé.

De plus, plusieurs équipements ne fonctionnaient pas : pas de climatisation et un coffre-fort défectueux (réparé seulement la veille de notre départ).

Les chambres sont vraiment loin de la réception il faut marcher ( pas adapté au personne âgées )

2026-05-02 via Nuitee
S
Steve couple gb
9
2026-05-01 via Nuitee
M
Maxine couple il
2
Pros:

Nice staff

Cons:

No air conditioning in the rooms

2026-05-01 via Nuitee
D
David couple gb
10
Excellent facilities very polite staff The food in the restaurant was very good value for money Would stay again
Pros:

Clean and spacious

2026-04-30 via Nuitee
D
Dharmesh couple gb
6
2026-04-30 via Nuitee