Voco Gold Coast

Hotels
•
IHG
8.4 (191 reviews)
31 Hamilton Avenue, Surfers Paradise, Queensland, 4217 , Surfers Paradise , AU
61-7-5588 8333

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Facilities

Fitness facilities
Health or beauty spa nearby
Parasailing nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Great location
Comfy bed
Excellent staff service
Family-friendly
Cons:
Cleanliness issues
Slow service at breakfast
Limited food variety

Categories

Cleanliness
6.68
There were issues with cleanliness, including dirty carpets and bathrooms.
Service
9.15
Generally positive experiences with staff, although some noted slow service during busy times.
Location
9.19
Excellent location close to the beach and tram station.
Room Quality
8.14
Rooms were described as tired, with cleanliness issues but a comfy bed.
Amenities
8.67
Great facilities including pools and gym, but some amenities could use improvement.
Value for Money
8.63
Perceived as a good value for a family-friendly hotel, although not a true 4.5 star.
Food and Beverage
8.18
Food options were good but lack in variety for dietary needs.
Overall Experience
8.55
Mixed experiences but generally enjoyable with a focus on family accommodation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:28

Property Description

Experience the perfect blend of luxury and relaxation at voco Gold Coast by IHG, where adventure meets comfort.

Resort-Style Amenities
Unwind in one of our two stunning outdoor swimming pools or energize your day in our fully-equipped fitness center. Relax and recharge knowing complimentary wireless internet access keeps you connected throughout your stay.

Culinary Delights
Savor exquisite dining options at our three on-site restaurants, including the delectable Waves Buffet Restaurant. For those cozy evenings, indulge in our 24-hour room service or enjoy a casual snack at our coffee shop.

Convenient Facilities
Our versatile conference center and nine meeting rooms cater perfectly to business needs, while additional amenities such as a 24-hour front desk and concierge services ensure your stay is seamless and stress-free.

Don't miss your chance to experience a getaway like no other—book your stay today!

Important information:

  • Pool access available from 6:00 AM to 9:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: OOL

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

8.4
Based on 191 reviews
Cleanliness: 6.68
Service: 9.15
Location: 9.19
Room Quality: 8.14
Amenities: 8.67
Value for Money: 8.63
Food and Beverage: 8.18
Overall Experience: 8.55
N
Nathan • family
8
Pros:

Great location, friendly staff and 2 pools to enjoy with onsite parking (at a cost of $25 per night).
Rooms could do with an update, especially bathrooms which had mould and malfunctioning toilet flush mechanisms - compared to other summarily priced properties, the rooms feel very dated and run down (but clean).

2025-10-08 • via Nuitee
P
Penn • family
10
Pros:

N/A

2025-10-06 • via Nuitee
F
Francis
8
Pros:

Great

2025-10-06 • via Nuitee
B
B J • family
10
Pros:

The check in with Vinny was superb, very welcoming, the checkout and storing bags also flawless, very friendly staff including security

2025-10-03 • via Nuitee
R
rebecca
10
Pros:

Nice, quiet and convenient. Service and restaurant food was really good.

2025-10-02 • via Nuitee
P
Prashant • family
10
Pros:

Central location , easy access to beach & all the local attractions . The staff were so helpful - they made our stay special . Housekeeping was slightly a miss but rest of the facility made up for it . Lovely for young families .

2025-10-02 • via Nuitee
J
Jill • family
6
Pros:

The hotel is great and the staff at the front desk is wonderful we just never got any room service during our two nights stay even though the sign was up for over 6hrs. Easy to walk to the beach and grab some food and go to the markets. We would stay there again.

2025-10-01 • via Nuitee
S
Shihab
8
Pros:

Property is old and tired, but the location, the staff, and the breakfast were excellent.

2025-10-01 • via Nuitee
G
Georgina
10
Pros:

Staff were amazing, very attentive and friendly. Room was a great size, bed was comfortable. Air con system and some fixtures are a little dated but didn't take away from the overall experience. View out over the ocean was incredible. Loved the location, was incredibly convenient with a two minute walk to the tram stop that took you everywhere.

2025-09-30 • via Nuitee
A
Aaron • family
10
Pros:

Beach view was lovely. Lot's of shops nearby.

2025-09-29 • via Nuitee
P
Philip
8
Pros:

Not relevant to me
Balcony would have been nice

2025-09-29 • via Nuitee
M
Michael Barrie • partner
10
Pros:

This was the best hotel we stayed during our stay in Australia, the location was superb being close to the beach and also very close to the surfers paradise strip.
Loved it.

2025-09-29 • via Nuitee
S
Shayne • family
8
Pros:

Great location. Room service was excellent. Room itself was very clean but weirdly a cup with odd dirty liquid was left on the bathroom sink when the room was being made up - maybe the cleaner got distracted? Still, a great stay overall.

2025-09-28 • via Nuitee
P
Pritika
8
Pros:



2025-09-27 • via Nuitee
L
Lisa • family
6
Pros:

Nice and but tired room, could do with a paint and head board was a bit dirty. Great comfy bed and great facilities with a choice of two pools and a little gym. Food here was excellent and had great choices for a family. Breakfast was great and worth paying for and great coffee at the ground floor cafe. Excellent service from all staff although our room service left overs sat from early am to past 6pm at night outside our door where we left it and I had to ask that eve for the tray and left over food to be removed. Very central and walking distance to main high street. A few dodgy places to pass on the walk there though like a gentleman’s club but no issues at all. Tram right outside hotel which was super handy. I’m positive this is marked as a 4.5 star hotel on Expedia from memory, if so this is not a 4.5 star hotel but is a great family friendly place to stay on a budget.

2025-09-26 • via Nuitee
A
Adele
10
Pros:

Great so close to everything

2025-09-25 • via Nuitee
K
Kent
10
Pros:

Easily the best value hotel. So good here

2025-09-25 • via Nuitee
A
Ashlee • family
10
Pros:

My family and i have come to stay at Voco every year since my eldest was 1 year old. There are so many things to love but the best is probably the convience of being located at the tram station and a 3min walk to the beach. The buffet breakfast is amazing, high floor rooms have recently been renovated and staff are so incredibly helpful. My partner loves watching the footy on the big screen in the pub very close to the lobby play area and the two pools so you can always find a sunny spot.

2025-09-24 • via Nuitee
T
Terrence • partner
10
Pros:

Lovely property, great location

2025-09-24 • via Nuitee
C
Cao • family
8
Pros:

Our family of 4 stayed at Voco for 6 days. The location is within walking distance to surfer paradise or one tram ride away. Location is exceptional, Voco provided underground secure parking. All the staff are friendly.

Driving distance to other areas.

Some negative point is,
1: no microwave provided, this is an extra cost. This is a first for me.
2: laundry room is closed at 9pm.
3: no incentive to discounted buffet or the available restaurant that sit inside the building. What a same as they could easily negotiated some deal or offering for guest.
4: the games room needed to be uplifted as previous guest has ruined most of the games.


2025-09-22 • via Nuitee