The Palace of the Lost City at Sun City Resort

Hotels
•
Sun International
8.8 (113 reviews)
Sun City Resort, Moses Kotane, North West, 0316 , Moses Kotane , ZA
27-14-5574307

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Arcade/game room
Nightclub
Parasailing on site
Free WiFi
24-hour front desk
Terrace
Garden
See all facilities

Review Highlights

Pros:
Incredible staff
Beautifully decorated rooms
Great breakfast buffet
Cons:
Shared facilities can be overcrowded
High food prices
Issues with booking activities

Categories

Cleanliness
8.34
Rooms are tired and need a major revamp.
Service
9.81
Staff were described as incredible.
Location
9.65
Convenient access via free bus to shopping center, but shares facilities with other hotels.
Room Quality
8.8
Lovely room with amazing views but showing signs of aging.
Amenities
9.33
Many family-friendly activities available but facilities shared with other guests.
Value for Money
7.79
Expensive dining options and hidden costs associated with activities.
Food and Beverage
6.84
Good breakfast but expensive; one dining experience resulted in food poisoning.
Overall Experience
9.81
A truly special and beautifully designed place, though some issues need addressing.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 16:11

Property Description

Indulge in Luxury at the Full-Service Spa: Treat yourself to massages, body treatments, and facials at the onsite spa for a truly relaxing experience.
Exciting Recreational Amenities: From safaris to a casino and golf course, this hotel offers a range of activities to keep you entertained throughout your stay.
Culinary Delights and Entertainment: Enjoy international cuisine at the hotel's multiple restaurants, or unwind with a refreshing drink at the bar or poolside.

Explore the wonders of The Palace of the Lost City at Sun City Resort, where luxury meets adventure. Book now for an unforgettable experience.

Important information:

  • Reservations are required for golf tee times and massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NTY

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals not allowed

  • General

    Guests are provided with free hand sanitizer

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

8.8
Based on 113 reviews
Cleanliness: 8.34
Service: 9.81
Location: 9.65
Room Quality: 8.8
Amenities: 9.33
Value for Money: 7.79
Food and Beverage: 6.84
Overall Experience: 9.81
L
Lester • family_with_children
10
Pros:

Superb, elegant, family centric hotel.. my little kids loved it!

2025-10-06 • via Nuitee
S
Sian • family
6
Pros:

We came yo the palace at the end of our holiday around South Africa. This is a huge property and it has alot for families to do and enjoy. The problem is to figure out how to get to things and book activities you need an app. This app is not available for the Australian Apple and Google stores so we couldn’t download it and there is just an expectation that that’s what you will do, so there is no information available anywhere in your room, the foyer, internal tv system for you to learn as a guest. It took us a couple of days to figure this out. The food at the palace - breakfast, pool side and weekend buffets is very good but expensive by South African standards. Also if you have a child under 9 you can’t eat at any of the restaurants in the Palace - which is a bit rude noting it’s a family hotel. You have to catch a bus (which is free and regular) to the shopping centre and eat in a food court or go to another one of the hotels. I object to doing that when I am paying over $400 a night! The options in the food court aren’t healthy and we got food poisoning at the Greek restaurant- which has no Greek food on the menu besides a Greek salad which isn’t a Greek salad. That was honestly one of the worst meals I have ever had.
Also be aware that you share all the facilities like valley of the waves etc with all the other hotels and time shares on the property and day visitors to the property.
It has a lot of potential but needs a major revamp as rooms etc are tired.

2025-09-23 • via Nuitee
R
rory
10
Pros:

Amazing stay, staff were incredible space and venue's stunning. Stay again when back SA.

2025-08-20 • via Nuitee
B
brendon
10
Pros:

Great place and people

2025-08-04 • via Nuitee
H
Hugh
10
Pros:

A truly special place. So beautifully decorated and designed. The room was truly lovely and the views amazing. Incredible Buffett for breakfast. Wonderful staff

2025-07-26 • via Nuitee
T
Terri • family
8
Pros:

The property was beautiful and breakfast was amazing. The front desk staff was so helpful and went above and beyond. If you are in any kind of hurry dining not the place to be. We ordered hot chocolate even from room service. After an hour still never received.

2025-06-30 • via Nuitee
S
Sharon
10
2 nights at the Palace
Pros:

Had a brilliant stay at the Palace. The breakfast was excellent so much choice and Robert playing the piano was lovely, he is so talented and friendly, he played a few notes of my husbands favourite song when requested. Service was top notch. Would stay longer next time.

2025-06-27 • via Nuitee
E
Eman • family
10
Pros:

Very friendly
Clean
Safety
Location

2025-06-18 • via Nuitee
S
Stephanie
8
Pros:

This resort really had it all! It’s beautiful and spacious. The staff are very friendly. There are so many options for dining all day long as well as activities and relaxation. We visited during winter which is off peak season. I expect if you go during the high tourist season it will be so busy

2025-06-17 • via Nuitee
F
Florentino • family
10
Pros:

My family and I stayed at this resort last week and we were absolutely blown away by the experience. From the moment we arrived, the staff was incredibly helpful and genuinely friendly, always greeting us with a smile and going out of their way to make sure we were comfortable and well taken care of.

The property itself was breathtaking, beautifully maintained grounds, stunning views, and peaceful surroundings that made it easy to relax and unwind. Whether taking a walk trough its trails or enjoying the sunset, every corner of the resort felt like a slice of paradise.

I truly can’t say enough good things about this place. Highly recommended for anyone looking for a memorable and serene getaway!

2025-06-08 • via Nuitee
C
carlos
10
Pros:

Beautiful clean and comfortable

2025-06-07 • via Nuitee
T
Trevor • family
10
Pros:

Great staff and accommodation. Little more quiet and remote from other hotels at sun city. Need to take shuttle to casino

2025-05-22 • via Nuitee
M
Morgan • family
10
Pros:

I loved everything about this place. We will definitely come back soon

2025-05-11 • via Nuitee
S
Suzanne
10
Pros:

This property is simply exceptional. The level of service is second to none. The staff are friendly and helpful and very welcoming. Fabulous rooms. Amazing amenities. Food was sublime.

2025-04-09 • via Nuitee
R
Reinette • friends
10
Pros:

Lovely resort as always you did not disappoint

2025-03-25 • via Nuitee
K
Katrina • family_with_children
10
Pros:

Pros: bed and pillows are comfortable; has free shuttle around sun city; luxurious and picturesque in every corner; you will receive 5 star treatment from all the staff. Valley of the waves are good for kids. Housekeeping are awesome! They cleaned a lot!

Cons: No free game drives; no airport transport from johannesberg; meals on buffet are repetitive

2025-03-20 • via Nuitee
S
Susan • partner
10
Pros:

Beautiful hotel and surroundings, a special place

2025-03-19 • via Nuitee
J
Janesh Harish
6
Apart from service the place is beautiful
Pros:

Amazing hotel due to the servicies available! Lots to do! The breakfast choice is amazing but the service is not friendly. The hotel room is spacious and has many amenities but again staff not friendly. Room service is slow. It's a general attitude of some of the hotel staff. The building, the good quality furniture and the amenities are excellent. Still the bad service brings it down. I have had better services for less of the money I paid here.

2025-03-19 • via Nuitee
D
Deon • family_with_children
8
Pros:

Very special hotel and facilities with only the offhand staff letting it down.
Best breakfast choice I’ve ever had, beautiful spacious room, absolutely stunning architecture and grounds. Very safe feeling. The added bonus of the entertainment facilities of Sun City.
Overall very impressed with the hotel, food and facilities but offhand staff bring the rating down to Good

2025-03-14 • via Nuitee
T
THIBAULT • family
10
Pros:

Excellent holiday resort. Perfect breakfast. Great swimming pool area. Wonderful experience for children.

Rooms are a bit too dark (not enough lighting)
Gym is way too small

2025-03-02 • via Nuitee