Quality Inn & Suites Germantown North

WARNING Beware this hotel is extremely dirty. Ceiling had black spots all over, possibly mold. Floors haven’t been cleaned or mopped in a long time.

We had to look at 5 rooms on the first floor before finding 2 that didn't smell like armpit! The bed skirts in both rooms were filthy, covered in hair and dirt, floor boards torn up and exposed wires in one room. Bathtubs were questionably clean as well. I left a complaint with the front desk. It turns out the hotel had recent water damage which explains the stink and the floors, but no excuse for the filth! No one contacted me. I called today and the jerk hung up on me and then wouldn't answer the phone when I called back. I reported this to corporate.

Mildew in the shower and in the AC unit.

Needs yo he up date

Very friendly & nice staff-loved Monica! Very helpful & pleasant. I lost ( & found it when I got home) a pink lock for a suitcase & the person on staff (manager?) offered to look for it & if found, said he'd mail it to me. Very sweet of him! Bed was very comfortable & room was clean & comfortable. Nice stay & visit for us! Thank you!

The lady at check in was very friendly and nice. The doorways are hard to get the carts thru. The room was dirty. There was hair in the tub, walls had gunk on them, and ceiling had spots. I spilt a little water in the floor between the beds. When I got a towel to clean up the water, the towel was very filthy after cleaning up.

Nice and clean rooms

The bed was broken and the shower had no hot water. When I told the desk about it, they said they’d fix it, but what they actually did was go into my room while I was not there and didn’t know. They “fixed” the bed but didn’t fix the hot water. When I asked if they went into my room without my knowledge they said yes like it wasn’t a big deal. They also told me they could comp me 2 nights but then when I checked out told me there was nothing they could do.

The place is falling apart and dirty and mold!

Room was non smoking but it smelled like smoke and like the room had not been aired out in a long time.
Shower/tub needed some work done to it.
Noisy at times.

Great check in service. Breakfast was not up to their usual standards.

Quiet hotel in a peaceful beautiful area of Germantown.

Nice hotel. Needs some updating

We needed a one night stay traveling through Collierville and Quality Inn fit the bill. Melanie at the front desk was so friendly and her recommendations with a local restaurant was spot on. She went out of her way to help hubby with printing out a document on their printer. Our room was clean (a bit worn) but the bed was great so we had a good night sleep. It's an older hotel so expect wear and tear but if you are looking for clean room, safe location, free breakfast & parking, this was a very good choice for us.

Nice stay

Friendly customers as well as staff

Well im so sorry this time t have nothing to say except the lady was very sweet

I moved to 3 different rooms, first the toilet didn't flush, second the door did not open, and third the king bed mattress was deeply sunken in the middle. I stayed in that room because I was tired of moving.

There were so many issues, we decided to leave after 30 minutes. You could say it felt like home because nothing worked. TV remote held together with electrical tape, AC had limited power, and the plumbing was horrible. At least check in was easy

It’s was dirty walls towels and drain clog