Best Western Summit Inn

Hotels
•
Best Western
8 (2649 reviews)
9500 Niagara Falls Boulevard , Niagara Falls , US
+1 716-297-5050

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location near Niagara Falls and good transport access
Good breakfast offering (buffet, waffle station, coffee, yoghurt)
Friendly / professional staff reported by many guests
Free parking
Free shuttle/transportation to the falls
Pool
Gym with treadmill
In-room fridge and access to microwave in breakfast area
Clean and comfortable rooms for many guests
Washer available
Cons:
Musty or urine-like smells reported in some rooms
Inconsistent cleanliness and no daily room make-up reported
Rude or grumpy staff reported by some guests (reception/breakfast)
Small rooms and small or hard beds
Old or stained carpet in places
Breakfast quality inconsistent (some found it poor/basic)
No dryer available in some cases
TV not user friendly / limited news channels
No fire sprinklers noted
Thin blankets / occasional heating odor issues

Categories

Cleanliness
6.5
Mixed reports: several guests praised cleanliness, but multiple reviews report musty or urine-like smells, stained/old carpet and inconsistent room cleaning (no daily make-up).
Service
8.6
Generally described as courteous, professional and helpful by many guests, though a few reports note rude reception or breakfast staff.
Location
9.2
Consistently praised for proximity to Niagara Falls and convenient transport access (free shuttle, close to bus stops).
Room Quality
7.2
Comfortable and clean for many, but several complaints about small rooms, poor layout (lavatory placement), hard or small beds, and occasional odors; some rooms lack in-room microwaves/TV usability issues.
Amenities
8.1
Good range (free parking, pool, gym with treadmill, washer available, small in-room fridge, waffle station, microwave in breakfast area), though some missing items noted (no dryer in some cases, TV usability problems).
Value for Money
8
Many guests felt the hotel was good value and appropriate for the price; a few guests were disappointed relative to expectations.
Food and Beverage
7.8
Breakfast frequently described as good (buffet, waffle maker, coffee/yoghurt liked), but some guests found the breakfast poor or basic and staff at breakfast were sometimes unfriendly.
Overall Experience
8.6
Majority of stays were positive (comfortable, recommended for visiting the Falls), balanced by a number of negative experiences primarily tied to cleanliness and occasional rude staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Conveniently Located Near Niagara Falls

Area Attractions and Nearby Amenities

Thoughtful On-Site Amenities

Experience comfort and convenience at the Best Western Summit Inn. Just a short drive from the stunning Niagara Falls, this New York hotel provides easy access to local attractions. Explore Old Fort Niagara and enjoy the proximity to shopping centers and dining options.

Indulge in the complimentary daily breakfast and relax in the non-smoking rooms equipped with coffeemakers. Take a dip in the indoor pool, unwind in the game room, or stay active in the fitness center. With 24-hour front desk service, your needs are always met at Summit Inn.

Book your stay now and make the most of your visit to Niagara Falls!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
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Guest Reviews

8
Based on 2649 reviews
Cleanliness: 6.5
Service: 8.6
Location: 9.2
Room Quality: 7.2
Amenities: 8.1
Value for Money: 8
Food and Beverage: 7.8
Overall Experience: 8.6
D
Dóri • family_with_children • hu
9
Pros:

Parkolás, medence, mosógép, edzőterem futópaddal, jó elhelyezkedés

Cons:

A reggeli minősége. A reggelinél a személyzet rendkívül mogorva volt.
Szárítógép hiánya

2026-10-31 • via Nuitee
E
Edina • family_with_children • hu
8
Pár napra megfelelő szállás a Niagara vízesés felfedezéséhez.
Pros:

A reggeli alap, jellemzően édes reggeli volt, ami nekünk tetszett, hogy süthettünk waffelt saját magunk.

Cons:

A takarók kissé vékonyak voltak. A fűtést megpróbáltuk bekapcsolni, de büdös volt, így kibírtuk nélküle.

2026-10-30 • via Nuitee
J
Joseph • family_with_children • qa
8
Very good
Pros:

Most recommended hotel, we were only there for one day however if planning to visit again will be the same place.

Cons:

The breakfast is good and the tea coffee is available for all the times

2026-10-29 • via Nuitee
T
Tracy • family_with_children • us
10
2026-10-28 • via Nuitee
L
Linda • family_with_children • us
8
2026-10-28 • via Nuitee
G
Gintaras • family_with_children • us
8
2026-10-27 • via Nuitee
N
Noufal • family_with_children • ae
6
Pros:

Location. Close to Niagara

2026-10-27 • via Nuitee
T
Theresa • family_with_children • us
10
Pros:

The hotel was comfortable and clean. The staff was courteous and helpful. The location was close enough to Niagara Falls but also to other sites we were interested in. The room had a small fridge which was a plus. There wasnt a microwave in the room but we had access to one in the breakfast area all times of the day. The breakfast included with the stay was good.

2026-10-26 • via Nuitee
C
Castro • couple • us
5
It was ok . The personnel was always willing to help at least.
Pros:

The location is near the Falls

Cons:

The layout of the room , the lavatory is out of the bathroom, room is small for the price.

2026-10-25 • via Nuitee
C
Chereta • family_with_children • gb
9
Pros:

The hotel was clean, breakfast was good. Free car park, staff was professional. Coffee and yoghurt was great. I would come back again.

Cons:

I could smell Someone smoking.

2026-10-25 • via Nuitee
Y
Yesenia • solo_traveller • pr
8
2026-10-25 • via Nuitee
T
Tara • family_with_children • us
5
Cons:

Beds were to small

2026-10-24 • via Nuitee
B
Brenda • extended_group • us
9
Pros:

Good breakfast
Liked only 2 floors

2026-10-24 • via Nuitee
R
Remmy david • family_with_children • do
10
Comfortable
Pros:

The breakfast was great and the location was closet to take a bus, so overall so good.

Cons:

For now everything okay!

2026-10-23 • via Nuitee
K
Kerstin • couple • de
5
2026-10-22 • via Nuitee
R
Richard • family_with_children • de
8
2026-10-20 • via Nuitee
T
Thomas • couple • us
9
BW Summit Inn is good hotel choice for a visit to Niagara Falls.
Pros:

Comfortable room, very good breakfast buffet, location and access to free transportation yo the falls.

Cons:

No daily cleaning of room or makeup of beds. ,TV was not user friendly. I was unable to locate network news programs and ended up not using the TV at all.

2026-10-20 • via Nuitee
C
Carla • couple • us
8
2026-10-20 • via Nuitee
S
Sanel • extended_group • ba
10
2026-10-20 • via Nuitee
J
Jon • couple • us
8
Pros:

Clean, spacious, quiet, excellent breakfast, friendly welcoming staff

2026-10-20 • via Nuitee