Best Western Summit Inn

Hotels
•
Best Western
8.1 (2787 reviews)
9500 Niagara Falls Boulevard , Niagara Falls , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Great breakfast
Good location
Friendly staff
Value for money
Cons:
Cold breakfast
Inconsistent service
Room condition issues
Limited vending options

Categories

Cleanliness
8
Clean rooms reported, but some negative mentions regarding room conditions.
Service
8.47
Generally positive experiences with staff, although some noted inconsistencies.
Location
8.51
Good location mentioned multiple times, close to attractions.
Room Quality
7.76
Mixed reviews about room comfort and bedding quality.
Amenities
8.18
Pool and breakfast praised, but some amenities felt lacking.
Value for Money
7.95
Good value reported, but with minor complaints.
Food and Beverage
7.9
Breakfast received mixed reviews; some items not meeting expectations.
Overall Experience
8.06
Overall satisfaction, with specific mentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:23

Property Description

Conveniently Located Near Niagara Falls

Area Attractions and Nearby Amenities

Thoughtful On-Site Amenities

Experience comfort and convenience at the Best Western Summit Inn. Just a short drive from the stunning Niagara Falls, this New York hotel provides easy access to local attractions. Explore Old Fort Niagara and enjoy the proximity to shopping centers and dining options.

Indulge in the complimentary daily breakfast and relax in the non-smoking rooms equipped with coffeemakers. Take a dip in the indoor pool, unwind in the game room, or stay active in the fitness center. With 24-hour front desk service, your needs are always met at Summit Inn.

Book your stay now and make the most of your visit to Niagara Falls!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 2787 reviews
Cleanliness: 8
Service: 8.47
Location: 8.51
Room Quality: 7.76
Amenities: 8.18
Value for Money: 7.95
Food and Beverage: 7.9
Overall Experience: 8.06
T
Tiffany • solo_traveller • us
2
Keep looking.
Pros:

Not much. It was a place to store our stuff while we were out exploring.

Cons:

There was no microwave or fridge. TV didn't work. Shower leaked. Dust covering light fixtures and air conditioning unit. Pool was not at all how it was advertised in the photos. There was a dirty film on top and dirty particles on the bottom. There was no convenience shop for items forgotten or snacks for purchase that most all hotels have. No maid service unless you stayed more than 4 days. Shampoo and conditioner were empty in the shower. The breakfast was cold and stale. It was hard to find good things about this hotel. I would keep looking. It was significantly outdated.

2026-07-25 • via Nuitee
C
Cheryl • solo_traveller • us
7
The room was clean, AC was temperamental had to reset a few times. Bathroom clean, towel quality could be better. Hot wa
Pros:

Location to the Falls was good. Room & staff very good.

Cons:

There always seemed to be people lingering out front by entrance just not a fan.

2026-07-25 • via Nuitee
T
Tristin • family_with_children • us
10
2026-07-24 • via Nuitee
B
Burhanuddin • couple • kw
7
2026-07-23 • via Nuitee
J
James • solo_traveller • us
10
Pros:

The staff was awesome and the breakfast was fantastic. I enjoyed talking to the 2 ladies that prepared breakfast.

Cons:

Nothing

2026-07-22 • via Nuitee
G
Govind • family_with_children • in
6
Not a great place to be in
Pros:

Size of the room, breakfast

Cons:

Far away, smelly rooms, no kettle or tea/coffee machine in room, dirty / old linen. Pics are taken upon checkin.

2026-07-22 • via Nuitee
D
David F • family_with_children • co
10
Bien tiempo buena estancia
Pros:

El desayuno estuvo bien. La estación de café es excelente

2026-07-21 • via Nuitee
S
Susanna • family_with_children • it
6
Pros:

Comodo per visitare le cascate , a pochi minuti di macchina

Cons:

La colazione , scarsa e con il distributore delle bibite fuori funzione . Qualità/prezzo pessima.

2026-07-21 • via Nuitee
P
Pillai • extended_group • us
6
2026-07-20 • via Nuitee
J
Joseph • solo_traveller • us
5
2026-07-20 • via Nuitee
H
Huseyin • extended_group • us
10
Pros:

Good Customer service clean Should added cream cheese at the breakfast Thanks Generally Breakfast was good

Cons:

Clean

2026-07-20 • via Nuitee
A
andres • family_with_children • co
7
2026-07-19 • via Nuitee
O
ogen • solo_traveller • us
8
2026-07-18 • via Nuitee
A
Amanda • family_with_children • us
8
2026-07-18 • via Nuitee
P
Paulraj • family_with_children • us
10
2026-07-16 • via Nuitee
V
Volodymyr • family_with_children • us
10
2026-07-16 • via Nuitee
K
Kayla • extended_group • us
10
Pros:

Very clean and organized, friendly staff, excellent pool, great breakfast!

2026-07-16 • via Nuitee
J
Jessica • couple • us
6
It was ok
Pros:

Staff was friendly n very clean

Cons:

Room was small and beds were uncomfortable

2026-07-15 • via Nuitee
M
Magali • family_with_children • fr
8
Pros:

L’accueil du personnel

Cons:

Un peu vétuste , la baignoire était pleine de rouille

2026-07-15 • via Nuitee
R
Rodzes • family_with_children • us
1
2026-07-15 • via Nuitee