Best Western Summit Inn

Hotels
•
Best Western
8.1 (2611 reviews)
9500 Niagara Falls Boulevard , Niagara Falls , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean rooms
Great breakfast
Good location
Friendly staff
Value for money
Cons:
Cold breakfast
Inconsistent service
Room condition issues
Limited vending options

Categories

Cleanliness
8
Clean rooms reported, but some negative mentions regarding room conditions.
Service
8.47
Generally positive experiences with staff, although some noted inconsistencies.
Location
8.51
Good location mentioned multiple times, close to attractions.
Room Quality
7.76
Mixed reviews about room comfort and bedding quality.
Amenities
8.18
Pool and breakfast praised, but some amenities felt lacking.
Value for Money
7.95
Good value reported, but with minor complaints.
Food and Beverage
7.9
Breakfast received mixed reviews; some items not meeting expectations.
Overall Experience
8.06
Overall satisfaction, with specific mentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:23

Property Description

Conveniently Located Near Niagara Falls

Area Attractions and Nearby Amenities

Thoughtful On-Site Amenities

Experience comfort and convenience at the Best Western Summit Inn. Just a short drive from the stunning Niagara Falls, this New York hotel provides easy access to local attractions. Explore Old Fort Niagara and enjoy the proximity to shopping centers and dining options.

Indulge in the complimentary daily breakfast and relax in the non-smoking rooms equipped with coffeemakers. Take a dip in the indoor pool, unwind in the game room, or stay active in the fitness center. With 24-hour front desk service, your needs are always met at Summit Inn.

Book your stay now and make the most of your visit to Niagara Falls!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 2611 reviews
Cleanliness: 8
Service: 8.47
Location: 8.51
Room Quality: 7.76
Amenities: 8.18
Value for Money: 7.95
Food and Beverage: 7.9
Overall Experience: 8.06
P
Patricia • couple • us
10
Pros:

Was very close and convenient

2026-02-10 • via Nuitee
P
Pamela • couple • us
7
2026-02-09 • via Nuitee
J
Janet • solo_traveller • us
10
2026-02-09 • via Nuitee
A
Anne • family_with_children • ca
10
Clean hotel, great amenities, great value
Pros:

Room and common areas all very clean. Good sound proofing. Didn't hear the other guests. Nice shower. Nice workout room. Great breakfast with lots of options (including waffles). Loved the pool! Terrific value for the low price that we paid.

Cons:

Only complaint is that the fan on the heating/cooling unit in the room was a bit loud. And a tip is to not wait until the last minute to go to breakfast if you want the full selection.

2026-01-31 • via Nuitee
M
Moncef • family_with_children • fr
8
2026-01-30 • via Nuitee
T
Tabitha • family_with_children • ca
7
Close to great shopping and Tims
Pros:

Breakfast is the best - hot
Coffee/tea/water all day
Pool
Gym
Saff is always so friendly except for the kitchen lady she's a bit snarky.
Location
Key access from outside

Cons:

2nd floor was loud lots of kids running the halls late.
Honestly that was even a stretch it's always our favourite place.

2026-01-26 • via Nuitee
J
John • couple • us
8
2026-01-22 • via Nuitee
K
Katie • solo_traveller • us
8
The hotel is clean. I think the best service is from the housekeeping staff, who are probaly nopprec
Cons:

The staff were not friendly, and never went beyond what a guest asked. In other words, they never seemed engaged with customer service. This includes management..

2026-01-20 • via Nuitee
J
Jennifer • couple • ca
10
2026-01-20 • via Nuitee
M
Marco • extended_group • cl
7
2026-01-20 • via Nuitee
M
Marianne • couple • us
9
All in all, it was a great overnight.
Pros:

The room was very clean and staff were helpful in recommending places to eat. They breakfast, also, was very good.

Cons:

In our room, the plugs were not staying in. The outlets weren't tight enough to hold the plugs. This was only between the two beds.

2026-01-19 • via Nuitee
O
Olha • family_with_children • us
8
2026-01-19 • via Nuitee
J
Joseph • family_with_children • us
10
Pros:

The pool and the breakfast

Cons:

It was a very long walk to the room

2026-01-19 • via Nuitee
W
William • couple • us
10
Good stay with friendly staff.
Pros:

The property & rooms were very well maintained. Breakfast was good & staff were friendly. The pool area was clean & well cared for.

Cons:

Would have liked to soak in a hot tub...none available.

2026-01-19 • via Nuitee
D
David • couple • us
8
Pros:

It was good. Only thing food was cold. Had to heat it in the microwave.

Cons:

The lady stocking the food was rude.

2026-01-19 • via Nuitee
E
Elizabeth • couple • us
5
Pros:

The staff at the main desk was great! They answered all my questions and even had my room cleaned after two days and then the maid even emptied the garbage for the rest of our stay and restocked our towels.

Cons:

The breakfast needed some variety and nicer people taking care of it. The room needs a larger garbage can in the room not in the bathroom.

2026-01-19 • via Nuitee
B
Birose Banu • family_with_children • us
7
2026-01-19 • via Nuitee
L
Laura • family_with_children • us
9
2026-01-19 • via Nuitee
J
Jefferu • family_with_children • us
10
Pros:

Breakfast was good

2026-01-19 • via Nuitee
P
Patrick • couple • us
7
Overall it was a nice place to stay
Pros:

The waffles were great! The pillows were awful. O almost went to Walmart to buy pillows but since I was only there one more night I suffered through. Woke up with a headache and a neck ache.

Cons:

Better pillows and a small lip or edge on the tub. As a handicap person, the walk in shower was nice, but water went all over the floor. There was no tiny edge to keep the water in the shower. Because housekeeping doesn't come everyday, we had wet towels all over from trying to dry the floor so it wasn't slippery for me. If you say it's handicap accessible, try from a handicap point of view. It's it really accessible and safe.

2026-01-19 • via Nuitee