Best Western Summit Inn

Hotels
Best Western
8.1 (2850 reviews)
9500 Niagara Falls Boulevard , Niagara Falls , us

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms
Great breakfast
Good location
Friendly staff
Value for money
Cons:
Cold breakfast
Inconsistent service
Room condition issues
Limited vending options

Categories

Cleanliness
8
Clean rooms reported, but some negative mentions regarding room conditions.
Service
8.47
Generally positive experiences with staff, although some noted inconsistencies.
Location
8.51
Good location mentioned multiple times, close to attractions.
Room Quality
7.76
Mixed reviews about room comfort and bedding quality.
Amenities
8.18
Pool and breakfast praised, but some amenities felt lacking.
Value for Money
7.95
Good value reported, but with minor complaints.
Food and Beverage
7.9
Breakfast received mixed reviews; some items not meeting expectations.
Overall Experience
8.06
Overall satisfaction, with specific mentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:23

Property Description

Conveniently Located Near Niagara Falls

Area Attractions and Nearby Amenities

Thoughtful On-Site Amenities

Experience comfort and convenience at the Best Western Summit Inn. Just a short drive from the stunning Niagara Falls, this New York hotel provides easy access to local attractions. Explore Old Fort Niagara and enjoy the proximity to shopping centers and dining options.

Indulge in the complimentary daily breakfast and relax in the non-smoking rooms equipped with coffeemakers. Take a dip in the indoor pool, unwind in the game room, or stay active in the fitness center. With 24-hour front desk service, your needs are always met at Summit Inn.

Book your stay now and make the most of your visit to Niagara Falls!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAG

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 2850 reviews
Cleanliness: 8
Service: 8.47
Location: 8.51
Room Quality: 7.76
Amenities: 8.18
Value for Money: 7.95
Food and Beverage: 7.9
Overall Experience: 8.06
F
Federico solo_traveller it
9
Pros:

Lo staff molto accogliente, i servizi ottimi e la posizione a 15 minuti dalle cascate e 30 da Buffalo.
La lavanderia a monete a disposizione degli ospiti h24 con lavatrice e asciugatrice credo sia una comodità incredibile.

Cons:

Moquette in camera e tenda nella doccia ma nel complesso un'ottima struttura per chi come noi fa tappa da queste parti.

2026-08-08 via Nuitee
J
Jason couple us
10
Amazing
Pros:

They had lots of options for breakfast. We had a king room and just for one night, the room was amazing. Really nice staff, was there for any questions or concerns. Would highly recommend.

2026-08-07 via Nuitee
J
julie family_with_children us
7
Pros:

Breakfast was good

Cons:

The pool was to cold

2026-08-07 via Nuitee
D
Dean couple us
9
Better then expected
Pros:

Very clean and welcoming

2026-08-07 via Nuitee
M
Manowske family_with_children us
8
2026-08-07 via Nuitee
J
Jimena family_with_children co
10
2026-08-06 via Nuitee
V
Veera Raghavendra family_with_children us
2
Experience was below average
Pros:

Location

Cons:

Room ambiance was not good, facilities are awful, breakfast menu is not good, room was not clean, bed sheets were smelling, etc..

2026-08-06 via Nuitee
M
Mirza family_with_children us
5
Pros:

location

Cons:

cleanliness

2026-08-06 via Nuitee
D
Dazith extended_group us
7
2026-08-05 via Nuitee
P
Pirapan Daniel family_with_children us
10
2026-08-05 via Nuitee
A
Abigail family_with_children pr
10
2026-08-05 via Nuitee
S
Samson family_with_children us
1
Worst Experience!
Pros:

Breakfast, which was better than the rest of my experience.

Cons:

The room had a pungent smell upon entry. When I complained at the front desk they said that there were no other rooms and gave us some dryer sheets to help with the same. Additionally the room and the sheets were not clean and had a lot of stains. We had to pull them all out and not use them. There was no bed bug cover either to prevent bed bug infestation. The bath tub was leaking while taking a shower and water was filling the toilet area. The straw that broke the camel’s back was a cleaning person walking into the room without knocking or any notice.

2026-08-04 via Nuitee
C
Claire couple us
8
Pros:

I had a wonderful stay at this hotel. The rooms were spotless, spacious, and very comfortable. The staff was incredibly friendly, welcoming, and always willing to help with any questions. The location was convenient, with many attractions and restaurants nearby. The breakfast offered a great variety of delicious options, and all the facilities were well maintained. I highly recommend this hotel and would definitely stay here again.

2026-08-04 via Nuitee
J
Javier couple pe
10
2026-08-03 via Nuitee
S
Szilvia extended_group hu
5
2026-08-03 via Nuitee
R
Romaniuk family_with_children us
7
2026-08-03 via Nuitee
Y
Yenifer extended_group us
9
Confortable
Pros:

El desayuno y la limpieza

2026-08-03 via Nuitee
L
Lorraine family_with_children us
7
2026-08-02 via Nuitee
L
Lisa couple de
6
2026-08-02 via Nuitee
T
Tiffany solo_traveller us
2
Keep looking.
Pros:

Not much. It was a place to store our stuff while we were out exploring.

Cons:

There was no microwave or fridge. TV didn't work. Shower leaked. Dust covering light fixtures and air conditioning unit. Pool was not at all how it was advertised in the photos. There was a dirty film on top and dirty particles on the bottom. There was no convenience shop for items forgotten or snacks for purchase that most all hotels have. No maid service unless you stayed more than 4 days. Shampoo and conditioner were empty in the shower. The breakfast was cold and stale. It was hard to find good things about this hotel. I would keep looking. It was significantly outdated.

2026-07-25 via Nuitee