Protea Hotel by Marriott Johannesburg Balalaika Sandton

Hotels
•
Protea Hotels by Marriott
8.4 (2197 reviews)
Maude Street, Sandton , Johannesburg , za

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Slow check-in process

Categories

Cleanliness
7.61
Some reviews noted issues with cleanliness, particularly regarding the bathrooms needing upgrades and shower leaks.
Service
9.08
Reviews highlight friendly and professional staff, with specific praise for the concierge team.
Location
9.12
Location praised for being safe, central, and quiet with easy access to the mall.
Room Quality
8.07
Rooms described as clean and comfortable, although some noted maintenance issues.
Amenities
8.1
Garden and shuttle service are praised, but some amenities need improvement.
Value for Money
8.06
Some reviews indicated that while the hotel has great features, there were concerns about it being overpriced.
Food and Beverage
8.61
Breakfast received favorable reviews, although there were minor complaints about specific food items.
Overall Experience
8.58
Most reviews reflect a very positive overall experience with mentions of returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:06

Property Description

Stylish Accommodation and Serene Surroundings
Protea Hotel by Marriott Johannesburg Balalaika Sandton offers a tranquil stay in the heart of Sandton. With 2 swimming pools nestled in lush gardens, 2 gourmet restaurants, and a modern fitness centre, guests can unwind in style.

Convenient Amenities and Services
Enjoy a complimentary luxury shuttle service to Sandton City & Nelson Mandela Square, with easy access to O.R Tambo International Airport. The elegantly decorated guest rooms feature modern amenities including air conditioning, satellite TV, and private bathrooms with complimentary toiletries.

Dining and Entertainment
Indulge in a delicious breakfast at The Conservatory Restaurant or savor prime cuts of South African beef at The Bull Run. With various bars and lounges on-site, including The Heritage Lords Bar and "Coffee on Twenty," guests can relax and socialize in style.

Ready to experience luxury and convenience in Sandton? Book your stay at Protea Hotel Balalaika Sandton today!

Important information:

Protea Hotel by Marriott Johannesburg Balalaika Sandton offers a free luxury shuttle service to and from Sandton City, Nelson Mandela Square and Gautrain, which has a direct link to O.R Tambo International Airport, 12 mi away.

Please note that guests will be charged for 1 night in advance upon check-in.

Please note that the credit card used to book the accommodations will need to be presented upon check-in, as well as identification in the form of an ID book or passport.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JNB

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs ZAR 50 per day.

Location

Guest Reviews

8.4
Based on 2197 reviews
Cleanliness: 7.61
Service: 9.08
Location: 9.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 8.61
Overall Experience: 8.58
J
James • solo_traveller • au
9
Home from home
Pros:

Felt like coming home

Cons:

Nil special

2026-06-27 • via Nuitee
D
David • extended_group • za
9
2026-06-27 • via Nuitee
A
Anton • solo_traveller • cz
10
2026-06-26 • via Nuitee
M
Mushfiqoh • couple • za
8
2026-06-26 • via Nuitee
W
Weyani • solo_traveller • mw
7
Cons:

The security l dint like the way the treated me the time l was checking out. No friendly at all

2026-06-23 • via Nuitee
V
Vos • solo_traveller • za
9
Cons:

Staying above the restaurant was noisy.

2026-06-23 • via Nuitee
V
Vuyisile Wildin • solo_traveller • za
10
2026-06-22 • via Nuitee
N
Nokuthula • solo_traveller • gb
10
Always feels like I'm returning home, wonderful staff & to be remembered everytime I stay there is a bonus.
Pros:

Proximity to all amenities, friendly staff, clean & cheerful rooms!

Cons:

All good!

2026-06-21 • via Nuitee
P
Pierre • solo_traveller • fr
8
2026-06-18 • via Nuitee
N
Nokuthula • extended_group • gb
10
Friendly staff, exceptional service too
Pros:

Close to most amenities I needed!

Cons:

Not much

2026-06-18 • via Nuitee
C
Carlos Alberto • couple • br
10
2026-06-17 • via Nuitee
S
Stuart Crous • couple • za
10
The perfect Birthday celebration
Pros:

All the staff were friendly and welcoming from the security guards, cleaners, waiters and reception staff.

Cons:

Nothing

2026-06-17 • via Nuitee
G
Grant • solo_traveller • za
9
2026-06-17 • via Nuitee
N
Nana • solo_traveller • tz
9
2026-06-17 • via Nuitee
T
Tseka • couple • mw
9
Wonderful
Pros:

The location of the place is very convenient. Closer to Nelson Mandela Square.

The breakfast was superb with a lot of variety.

Cons:

Its a problem providing water in the room. I had to request for water all the time.

2026-06-09 • via Nuitee
I
Iain • solo_traveller • gb
10
2026-06-08 • via Nuitee
R
RODRIGO • extended_group • br
10
Voltaria !
Pros:

Sensacional
Limpo e aconchegante

Cons:

Somente banheiro sem ducha higiênica e parte banheiro para banho chuveiro

2026-06-06 • via Nuitee
W
Wandile • couple • za
10
great stay
Pros:

room service great
restaurant great
location great

Cons:

tray charge

2026-06-04 • via Nuitee
J
Jaqueline • solo_traveller • za
1
Never again
Pros:

Nothing

Cons:

Renovations - sound of hammering and drilling the entire Sunday afternoon
No water pressure in the basin. Great pressure in the shower but the shower drain couldn't handle the volume of water so whole bathroom floor flooded
The hotel is laid out in a maze and it is a very long walk from the room to reception
Reception staff are the absolute worst

2026-06-04 • via Nuitee
K
Katlego W. • family_with_children • bw
10
Lovely.
Pros:

The staff at Balalaika is exceptional and provides excellent service.

Cons:

Sometimes the coffee cafe personnel is out of sight when one wants to buy coffee. Maybe they should have a bell to ring for service

2026-06-02 • via Nuitee