Best Western Plus Hotel & Conference Center

Hotels
•
Best Western Plus
7.8 (1004 reviews)
5625 O'Donnell Street , Baltimore , us

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Good breakfast
Cons:
Cleanliness and room quality issues
Staff service inconsistencies

Categories

Cleanliness
7.05
Guests mentioned that the hotel was clean, but also noted issues like old furnishings and a smell in some rooms.
Service
8.55
Overall, service was described positively with friendly staff, though there were a couple of negative experiences noted.
Location
8.55
Convenient location mentioned multiple times, especially in relation to nearby attractions.
Room Quality
7.05
Room quality received mixed reviews with mentions of dated facilities and specific inconveniences.
Amenities
8.05
Good amenities were noted, including a clean fitness room and breakfast, although some rooms seemed to need updates.
Value for Money
7.55
Value for money is perceived as fair, considering the overall experience, though some find aspects needing improvements.
Food and Beverage
8.05
Guests praised the breakfast and on-site restaurant, contributing positively to the stay.
Overall Experience
7.55
The overall experience was characterized as good but had sufficient noted issues to lower the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:49

Property Description

Convenient Location
Located just a 10-minute drive from downtown Baltimore, our hotel offers easy access to the city's main attractions.

Top-Notch Amenities
Enjoy a range of amenities including a gym, business center, on-site dining, free Wi-Fi, and an indoor pool with an outdoor patio.

Delicious Dining Options
Start your day with a hot breakfast, dine at the Tradewinds Restaurant and Lounge, and catch a show at the Baltimore Comedy Factory.

Experience the best of Baltimore at our hotel - book your stay now for a memorable visit!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BWI

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for US$0 per person per night when using an available cot.
    Children up to and including 16 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 1004 reviews
Cleanliness: 7.05
Service: 8.55
Location: 8.55
Room Quality: 7.05
Amenities: 8.05
Value for Money: 7.55
Food and Beverage: 8.05
Overall Experience: 7.55
M
Marvin • family_with_children • us
10
Self Care Well Deserved
Pros:

Hot tub with full wall mirror was major PLYS...it was comfortable and relaxing for some self care time

2026-02-10 • via Nuitee
D
Denise • couple • us
10
Pros:

Location is perfect if you are cruising out of Baltimore

2026-02-10 • via Nuitee
H
Harvey • couple • us
8
2026-01-24 • via Nuitee
R
Rachel • family_with_children • us
1
Cons:

MICE in the restaurant area! We sat down for breakfast and saw them scurrying about. A couple nearby said they saw 3 of them the night before on the 10th floor.

2026-01-23 • via Nuitee
T
Tony • couple • us
7
2026-01-22 • via Nuitee
J
Jessica • couple • gb
9
2026-01-22 • via Nuitee
C
Charles • family_with_children • us
10
Pros:

Breakfast was great, good location, friendly staff, beautiful hotel, very clean, heated pool and hot tub were amazing

2026-01-20 • via Nuitee
S
Steven • solo_traveller • us
9
Pros:

Location, restaurant, room were nice and convenient. We could let our vehicle parked while we were on the cruise.

Cons:

Everything was fine. Liked everything there.

2026-01-19 • via Nuitee
M
Monique • couple • us
1
2026-01-19 • via Nuitee
C
Cassey • family_with_children • us
10
2026-01-19 • via Nuitee
T
Ted • family_with_children • us
9
Convenient. Comfortable. Good value.
Pros:

Nice free breakfast. Clean room. We used the hotel's shuttle to and from Hopkins Bayview, which was very helpful and convenient.

Cons:

The mattress was too soft and sagging.
Although checkout time was 12N, the maid woke us up a little after at 10 AM.

2026-01-19 • via Nuitee
C
Cady • couple • us
4
Pros:

Location was good for getting on a cruise.

Cons:

Air conditioning did not work well. It was very noisy and the parking lot was crowded with people that did not appear to be staying at the hotel. Beds were not comfortable. Overall would not stay here unless booking for the park and cruise.

2026-01-19 • via Nuitee
M
Melissa • solo_traveller • us
6
I would stay here again, but it would not be my first choice.
Pros:

Shower is great. Front desk check in staff was friendly and efficient.

Cons:

Help with transportation options to the airport in pre-dawn hours. Sheets are not soft. Temperature in the lobby was too warm.

2026-01-19 • via Nuitee
A
Anne Ilka • couple • us
7
It was a comfortable, congenial place to spend four nights in Baltimore--and an excellent value.
Pros:

(1) I wish I could have made more use of the hot tub and pool. (2) Having a distinct seating area was good, especially as my husband spent much of the day in the room while I attended a conference downtown. (3) The free handicap parking so close to the entrance, a great help especially in the great heat.

Cons:

(1) If the location had been closer to the convention center, the stay would have been almost perfect. (2) The bartender could have been a little more knowledgeable about their craft. (3) The decor could have been more stylish and vivid, with more art on display.

2026-01-19 • via Nuitee
A
Anselem • family_with_children • us
9
2026-01-19 • via Nuitee
N
Nathaniel • couple • us
8
The Best Western plus was a good stay and meet my needs.
Pros:

They did a good job of making an old property look good. You could see the property was old but there were enough modern touches applied where the age of the property wasn't a nuisance.

Cons:

The room smelled like an old, wet, and dirty carpet with cigarette smoke.

2026-01-19 • via Nuitee
T
Tyshae • family_with_children • us
10
2026-01-14 • via Nuitee
L
LaShaun • family_with_children • us
1
The worst ever.. the integrity of the hotel is non existence. The respect for patrons as well as hon
Cons:

It is concerning to be asked to leave a review when I have been attempting to resolve a serious issue since my stay. During our visit, we were exposed to rats on the property. At the hotel’s request, I provided video evidence, which management reviewed. After doing so, they informed us that we would receive a refund for two nights.

What makes this situation even more troubling is that the hotel was already aware of the rat problem. Staff disclosed during our stay that rodents had been an ongoing issue, particularly during colder weather, and explained that the property keeps a cat on-site to help manage the problem. This confirms the issue was known and not an isolated incident.Despite multiple follow-ups, we were repeatedly told the refund was “pending.” Ultimately, the hotel refused to honor the promised refund, stating it was due to a review I left that accurately reflected our experience.

Booking.com was involved throughout the process and received documentation of all communications. The hotel repeatedly acknowledged the refund and indicated we were only waiting for email confirmation, which never arrived. When I sought further assistance, Booking.com issued an $11 courtesy refund on a stay that totaled nearly $300 and advised that no further compensation could be offered.

Exposure to rodents presents serious health concerns, and the failure to honor a promised resolution only worsens the experience. Due to the health risks, lack of accountability, and poor customer service, I cannot recommend this property.

2026-01-12 • via Nuitee
T
Theodore • couple • us
8
Very comfortable beds
2026-01-08 • via Nuitee
T
takeia • extended_group • us
4
2026-01-05 • via Nuitee