Best Western Plus Hotel & Conference Center

My stay was disappointing. The room had a strong, unpleasant odor that never went away, the shower was noticeably dirty, and the entire space felt very outdated. For the price, I expected a much cleaner and more comfortable experience. I wouldn't stay
here again.

An der Rezeption wurde von meiner Kreditkarte 3 mal der Betrag abgebucht . 2 mal der gleiche und einmal noch ein höherer . Bei Reklamation am nächsten morgen wurde der eine Betrag storniert . Jetzt nach 4 Wochen und vielen email Reklamationen , steht der Betrag immer noch als Vorgemerkt auf meinem Konto und verringert mein Guthaben . Schlechter Service der Buchhaltung des Hotels . Mals sehen , wann ich das Geld zurückbekomme .

The shower was disappointing. The tub did not drain at all. The facilities need some uplifting and modernization.

The staff was not friendly our first day I was told if I checked in early if room was as ready there would be a $25 fee but they told my mom something different . We asked for info about transportation to the harbor and it would have been nice to have the shuttle times listed on the link they send or posted outside . We weren’t told we had to book the shuttle at first and stood outside . Mustafa was told to drive us and he seemed annoyed . He smelled heavily of smoke and was not courteous instead he talked on his phone for the whole ride in another language to someone . Our other encounters we had were with Tracy and he was nice but the shuttles are never on time and you will be waiting a while . The beds were comfy but not the sofa bed and the pillows felt like the stuffing was broken up into balls . Everyone had stiff necks . The air conditioning shuts off around 1ish every morning and you will wake up sweating . Do not eat at the restaurant it’s awful and slow service . The pool was nasty the first day w a slimey film on top and the roof is falling in . Hot tub is not working but you can sit in the warm water . We were told first night that maintenance would come up to fix fridge and after waiting over 30 min we call again to be asked if we called and that there is no maintenance there but they would send security up . Any time you complain you are just told “I’m sorry I understand ‘ there are signs outside for no vaping or smoking and there are designated areas . My mom and I have asthma and she also has a severe respiratory disease . A guy was smoking and she asked him to move and he refused . Tracey the security guard told the guy as well and the man said he basically lives here and ignored him . It was frustrating to wait for the transit while having to breathe in smoke .

Limited access to public transport

I received a room with a floor that was soaking wet the whole weekend and I didn't received any discount for my stay .was uncomfortable I had my 2 kids with me as well ..every time we used the shower the hallway rug got soaking wet and the bathroom was dry smh .I let the front desk know and they told me they would notify management did not contact me .I'm very disappointed of the outcome .

I know it's Memorial Day weekend, room was not cleaned. I had to ask for the bath towels