Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable beds
Cons:
Dirty rooms
Outdated facilities
Poor value for money

Categories

Cleanliness
4.86
Several reviews mention dirty rooms and inadequate cleanliness.
Service
8.83
Friendly staff referenced in multiple reviews.
Location
8.87
Convenient location noted in some positive reviews.
Room Quality
6.32
Rooms criticized for being outdated and dirty.
Amenities
7.35
Limited positive feedback; some amenities need improvement.
Value for Money
5.81
Guests feel that the price does not match the quality.
Food and Beverage
6.86
Breakfast service experienced negatively by some guests.
Overall Experience
7.93
Mixed experiences with notable complaints about cleanliness and value for money.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 04:55

Property Description

Welcome to Hotel Cumberland, where luxury meets comfort in the heart of Worcester. Outdoor Pool & Restaurant - Relax by the pool or enjoy a delicious meal at our on-site restaurant. Air-Conditioned Rooms with Amenities - Experience ultimate comfort in our rooms equipped with air conditioning, private bathrooms, and safety deposit boxes. Fitness Centre - Stay active during your stay with our well-equipped fitness centre. Book now and experience the best of Worcester at Hotel Cumberland.

Important information:

Please note the hotel offers wireless internet throughout - the first 500MB per day is free, thereafter charges apply.Dear visitor, we're currently experiencing drought conditions within this region. Please be aware that certain properties will need to comply with local water usage restrictions.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CPT

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for ZAR 350 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.1
Based on 288 reviews
Cleanliness: 4.86
Service: 8.83
Location: 8.87
Room Quality: 6.32
Amenities: 7.35
Value for Money: 5.81
Food and Beverage: 6.86
Overall Experience: 7.93
F
FUCAI • extended_group • cn
6
2026-01-19 • via Nuitee
V
Venter • solo_traveller • za
9
Pros:

The people are very friendly and helpful will stay their again.

2025-09-15 • via Nuitee
C
Cathy • solo_traveller • za
10
Loved the rugby atmosphere. Will be back
Pros:

Lovely comfortable quiet and very convenient.
Excellent friendly staff.
Great secure parking

Cons:

Nothing

2025-09-13 • via Nuitee
K
Kariba • solo_traveller • za
4
Not worth R1300 per night
Cons:

The room was dirty and it really needs renovations. The kettle was so dirty inside, curtains were torn, carpet was dirty with squicky floor underneath. The couch is old and dirty

2025-09-13 • via Nuitee
S
Stuart • couple • za
7
2025-09-01 • via Nuitee
A
Antonie • couple • za
4
Pros:

N/A

Cons:

N/A

2025-08-27 • via Nuitee
B
Bianca • solo_traveller • za
8
Pros:

Everything

Cons:

None. Everything was good

2025-08-25 • via Nuitee
R
Reinmar • family_with_children • za
1
Very bad
Pros:

There is nothing to really like about the property

Cons:

The rooms were filthy. The showers weren’t clean and didn’t drain at all with hair floating around. We got moved into 3 different rooms due to other guests pestering us. Drywalls between rooms not noise resistant.
Really bad hotel. Wouldn’t recommend it at all

2025-08-21 • via Nuitee
S
Shane • couple • za
5
Outdated and in need of some serious TLC
Pros:

Not anything in particular

Cons:

Rooms are old and in desperate need of renovation. Our first room had an nasty smell.

2025-08-20 • via Nuitee
C
CHENBANG • family_with_children • cn
8
2025-08-17 • via Nuitee
N
Nonkwenkwezi • solo_traveller • za
8
2025-08-17 • via Nuitee
W
Welcome • solo_traveller • za
10
Excellent service
Pros:

I like the location of the hotel, and the staff was friendly. The hotel has a very safe parking space and awesome dining area as well as their pool area. The beds were exceptionally comfortable and the room was spacious.

Cons:

Nothing i can think of at the moment

2025-08-11 • via Nuitee
K
Kelly • review category business travellers • za
7
Good
Cons:

The bathroom basin drain blocked

2025-07-13 • via Nuitee
V
Van • young couple • za
8
Very good
2025-07-12 • via Nuitee
D
Du • solo traveller • za
5
Passable
2025-07-11 • via Nuitee
B
Bonnen • solo traveller • za
9
Superb
2025-07-05 • via Nuitee
G
Graham • solo traveller • za
8
Very good
Pros:

Very comfortable room

Cons:

Hotel needs a new signboard

2025-07-05 • via Nuitee
J
Junay • family with young children • za
7
The rooms need a bit of an upgrade. We had a good stay but didnt use the couches as it looked septic.
Pros:

Situated well and close to amenities.

Cons:

Couches in both rooms were dirty.

2025-07-05 • via Nuitee
C
Chandré • solo traveller • za
3
Poor
Cons:

No value for money. Aircon didn't work. Bedding and room were dirty.

2025-06-30 • via Nuitee
Y
Yoliswa • family with young children • za
4
XXX
Pros:

Hotel carpets very dirty and visibly stained, could do with a deep claen. The guy that served us breakfast was so grumpy. It felt like he was doing us a favour. Will definitely not go back there again.

Cons:

Hotel needs a revamp

2025-06-28 • via Nuitee