Best Western Premier Rockville Hotel & Suites

Hotels
•
Best Western Premier
8.4 (191 reviews)
1251 W Montgomery Avenue, Rockville, Maryland, 20850 , Rockville , US
1-301-424-4940

listing image 1
Show all photos
Pets allowed

Facilities

Elevator
Fitness facilities
ATM/banking
Conference space
Golfing nearby
Breakfast available (surcharge)
Television in common areas
Safe-deposit box at front desk
Multilingual staff
Express check-out
See all facilities

Review Highlights

Pros:
Good location near restaurants and highways
Free and ample parking
Front desk staff often described as pleasant/excellent
On-site restaurant and laundry
Perceived good value/low prices
Cons:
Multiple cleanliness issues (stains, torn sheets, dirty fixtures)
Pest sightings (bugs, mouse) reported
Room defects (broken mirror, difficult mini-fridge, shower problems)
Elevator outages and intermittent cable/TV/power outages
Coffee machine hygiene concerns and some rude/front-desk inconsistency

Categories

Cleanliness
6
Multiple reports of stains on linens and comforters, torn sheets, dirty bathroom fixtures, visible bugs/mouse and an unclean coffee machine; overall cleanliness is a notable weak point.
Service
9.5
Staff frequently described as pleasant and excellent at the front desk, with responsive service in many instances; isolated reports of ambivalence or rudeness at checkout noted but outweighed by positive interactions.
Location
9.6
Consistently praised for proximity to restaurants, easy access to highways and close to DC — location is a clear strength.
Room Quality
6.5
Rooms show wear: broken makeup mirror, hard-to-open mini-fridge, shower/knob problems, poor sound insulation and some pest sightings; renovated rooms mentioned but quality is inconsistent.
Amenities
9.2
Free and ample parking, on-site laundry and a restaurant are positives; however some amenity issues reported (elevator outages, intermittent cable/TV, coffee machine hygiene). Overall amenities are good and practical for many guests.
Value for Money
9.4
Several guests called the property good value with low prices and convenient features (free parking); some complaints about breakfast pricing but overall perceived as strong value.
Food and Beverage
7.5
On-site restaurant and breakfast availability acknowledged but breakfast felt pricey/not included for some guests; hygiene issues with coffee machine noted — mixed feedback.
Overall Experience
9.5
Many guests report solid stays driven by location, free parking and helpful staff; significant negative incidents (power outages, cable issues, cleanliness/pest complaints, occasional rude service) impact some stays but overall guest experience trends positive for many visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:39

Property Description

Luxurious Amenities

Take full advantage of the recreation opportunities at Best Western Premier Rockville Hotel & Suites, including a fitness center and a seasonal outdoor pool. Enjoy complimentary wireless internet access, concierge services, and wedding services for a truly luxurious stay.

Business and Event Facilities

Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. With 5210 square feet of conference space and 5 meeting rooms, this hotel is perfect for all your business and event needs.

Convenient Location

Conveniently located in Rockville, this hotel is near key attractions such as Montgomery County Historical Society and Rockville Town Center. With proximity to various parks and recreational spots, your stay promises to be both relaxing and eventful.

Book now for an unforgettable stay at Best Western Premier Rockville Hotel & Suites!

Important information:

  • Up to 2 children 10 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • A car is not required for transportation to and from this property.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DCA

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Pets

    Pet max weight (per pet) in lb is 70

  • Pets

    Pet max weight (per pet) in kg is 32

  • Guest type

    Essential workers only - NO

See all policies

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.4
Based on 191 reviews
Cleanliness: 6
Service: 9.5
Location: 9.6
Room Quality: 6.5
Amenities: 9.2
Value for Money: 9.4
Food and Beverage: 7.5
Overall Experience: 9.5
R
Robert • family
4
Pros:

Inoperative elevator

2025-10-13 • via Nuitee
M
Maria
10
Pros:

Parking was easy and no extra cost. Super close to a gas station and I270.

2025-10-12 • via Nuitee
L
Larry
10
Pros:

Good value property nice restaraunt convienient location.

2025-10-12 • via Nuitee
J
Jahcinda • family
6
Pros:

Linen had weird stains, the floor didn’t look vacuumed well and an unidentifiable spot on the shower curtain. The knob to pull to turn the shower on was very hard to pull up and leaked out of the faucet. Only one elevator was working. No vending machine on the floors. Front desk staff pleasant. Nice location to many restaurants.

2025-10-12 • via Nuitee
L
Lou
4
Pros:

My stay was very difficult. The first night of a 3 night stay there was a power outage. I had just gotten off the elevator when the power went out. A very close call. Outage lasted 2 hours and 40 minutes. Second night the cable tv went out. Third night, again the cable TV went out and I also had a visitor. A very small mouse. Although the staff was excellent, I can't recommend this place.

2025-10-10 • via Nuitee
M
Maxie
8
Front desk service excellence
Pros:

Experienced an evening with a power outage but otherwise solid. Front desk staff were excellent.

2025-10-09 • via Nuitee
Z
Zhen
4
Pros:

Room windows were left open when we checked in. The wall mounted makeup mirror was broken. Mini fridge was hard to open. Huge bug was on the wall at night. Sound insulation was non-existent as we could hear other guests throughout the night and the morning.

2025-10-09 • via Nuitee
A
Allen
6
Pros:

Check in was average. Staff seemed ambivalent. TV service/ cable was off and on the evening I stayed. Shower head had mildew on it. Parking is free and available with several dining choices within walking distance and others within a reasonable drive. Easy access to 279.

2025-10-09 • via Nuitee
L
Larry
10
Pros:

Parking safe. Great parking. Nice size rooms good value.

2025-10-08 • via Nuitee
T
Thomas
10
Pros:

Good staff, parking, and clean

2025-10-07 • via Nuitee
G
Gaetano
10
Pros:

Plenty of parking and laundry was clean

2025-10-07 • via Nuitee
M
Michael • partner
10
Pros:

Breakfast should have been included, as it is at most Hotels. Plus it was a little pricy for what was offered.

2025-10-06 • via Nuitee
M
Mona
8
Pros:

Renovated. Nice. Hopefully, it stays nice. But with low prices it’ll attract the party’ers

2025-10-05 • via Nuitee
Y
Yen
6
Pros:

In General room was ok, bathroom need deep cleaning, sounds from outside were too noisy.
Coffee machine was disgusting, looked like never was cleaned (I took pic but unfortunately can't post).
Receptionist not friendly, kind of racists, she will smile with some guests but not others, she didn't even ask if I have a rewards membership. Not professional at all. 3 years ago I had a great service, this time was awful.

2025-10-05 • via Nuitee
D
Dominic
4
Pros:

Service at checkout was incredibly rude.

2025-10-03 • via Nuitee
A
Amanda
10
Pros:

Good stay

2025-10-02 • via Nuitee
V
Vyara
10
Pros:

Wonderful

2025-10-02 • via Nuitee
M
Melissa • family
8
Pros:

Room seemed clean but the sheets were torn and the comforter was stained. Which, unfortunately, makes me question the cleanliness of the whole place.

2025-09-29 • via Nuitee
J
Jahe
8
Pros:

Front desk could be more available

2025-09-28 • via Nuitee
L
Larry
10
Pros:

Liked the proximity to DC. Spacious rooms.

2025-09-27 • via Nuitee