Novotel Lombok Resort and Villas

Hotels
Accor
8.2 (107 reviews)
Pantai Putri Nyale, Mandalika Resort, Kuta, Lombok, 83001 , Kuta , ID

Facilities

Meeting rooms
Full-service spa
Free beach cabanas
Fitness facilities
No single-use plastic straws
Comprehensive recycling policy
No single-use plastic stirrers
No single-use plastic water bottles
No single-use plastic soda bottles
Guest education on local ecosystems and culture
See all facilities

Review Highlights

Pros:
Amazing facilities
Phenomenal breakfasts

Categories

Cleanliness
8.38
Standard quality for this hotel tier.
Service
8.35
Staff was very kind and warm; very attentive and professional.
Location
8.39
Great place for vacation in a private beach.
Room Quality
8.04
Standard quality for this hotel tier.
Amenities
8.07
Standard quality for this hotel tier.
Value for Money
7.83
Standard quality for this hotel tier.
Food and Beverage
8.38
Breakfasts phenomenally good!
Overall Experience
8.15
Everything was amazing; would certainly return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:59

Property Description

Discover a beachfront paradise at Novotel Lombok Resort and Villas, where tranquility meets luxury.

Spa Retreat
Relax and rejuvenate at our full-service spa, offering a variety of massages, body treatments, and facials designed to refresh your spirit.

Outdoor Oasis
Take a dip in one of our three stunning outdoor swimming pools or unwind on the private beach, where relaxing in the sun becomes a delightful daily ritual.

Culinary Delights
Savor regional cuisine at our Spice Market beachfront restaurant or indulge in 24-hour room service. Enjoy daily buffet breakfasts and refreshing drinks at the bar/lounge, ensuring your culinary cravings are met.

Book your stay today and experience the ultimate getaway at Novotel Lombok Resort and Villas!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LOP

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.2
Based on 107 reviews
Cleanliness: 8.38
Service: 8.35
Location: 8.39
Room Quality: 8.04
Amenities: 8.07
Value for Money: 7.83
Food and Beverage: 8.38
Overall Experience: 8.15
M
MR FREDRIC
10
Pros:

We enjoyed a relaxing few days here and loved it

2025-10-05 via Nuitee
M
Marcela
10
Pros:

Everything was amazing: facilities, food, service. I would certainly return

2025-09-21 via Nuitee
S
Shlomo
10
Pros:

Great place for vacation in a private beach. Staff are very kind and warm

2025-08-09 via Nuitee
S
Sion
10
Pros:

Lovely place. Staff very attentive and professional. Resort well kept and tidy. Breakfasts phenomenally good ! Lovely place to stay and chill with family - recommend

2025-08-01 via Nuitee
A
Ali
10
Pros:

Beautiful resort with everything you need without even leaving. However, shopping Kutta Central area is a bit far but the hotel has a small taxi service to help. Great breakfast and dinner next to the beach and gym

10/10

2025-06-17 via Nuitee
R
Rana
10
Amazing Resort which such lovely staff
Pros:

Absolutely amazing stay at the resort!
Would highly recommend for families, staff can’t do enough to ensure you have a lovely time. They always go above and beyond. Also so accommodating with young kids and are so helpful. They also helped organise so many trips for us. Roby front of house, Richmand, Khalil, Aziz all so lovely and genuinely kind hearted people!

2025-06-12 via Nuitee
R
Ranee partner
10
Pros:

We would highly recommend staying here. It was nice to be a little out of town. It was super peaceful being able to watch the sunset on the beach every night. Staff was great.

2025-04-23 via Nuitee
A
Abhinandan partner
6
Pros:

The area was quite and peaceful, rooms were well maintained and spacious however found lack in cleanliness when it came to mosquito and insects in the common pool and private pool.
Spotted a number of lizards at the lobby and dining restaurant, really unexpected at a 4 star resort.
A few fused lights and broken tile in Private pool.
Had found ants in the sugar pouches provided in room to make tea.

2025-02-26 via Nuitee
A
Anthony
10
Pros:

I loved the make your own donuts

2025-02-05 via Nuitee
M
Michael
4
Not to recommend
Pros:

Checkin without explanation of the facilities. Poor breakfast food quality. Housekeeping not properly organized. Asked for preparing the day bed during checkin, in evening still not done. We checked in with 2 adults and 2 kids. Found 2 shower towels in the room only. Kids of other guests using the pool in normal clothes and washed off their make up from kids club face painting in the pool, needed to remind the pool staff the proper pool rules. Second day our room was not made up, asked reception to make up, 3 hours later still not made up.

We used this hotel on our way back from north lombok 2 days prior our return flight. At the end we used the Pullman facilities and restaurant next door instead as we felt of much better quality and service.

2024-12-31 via Nuitee
C
Catherine partner
8
Pros:

Nice rooms and great service. The property is quite far out of town so you need to take a car at IDR50k each way to get into Kuta.
The main down side was the pool layout, you could not have any sunbeds by the pool as pool was raised up on all sides. Bit of a strange design which made it hard to just relax by the pool which was a shame.

2024-12-19 via Nuitee
C
Claudia friends
10
Pros:

I really enjoyed my stay at the Novotel! We were hesitating between a resort and staying right in Kuta, but I am glad we chose the resort. It gave us a nice and quiet place to hang out that was a needed contrast to the hustle and bustle of the city. The staff were very helpful and nice! Huge shout out to: Leha, Erna, Ong, Sam (who gave the market tour), Rich man, and Ariana! I miss you guys!

I would highly recommend!

2024-11-01 via Nuitee
J
Janice partner
6
Pros:

Not a lot to do in the area. Service was ok but English was lacking for many of the staff. Menu on restaurant different from the one on site. Food was ok but not great

2024-10-15 via Nuitee
G
Giorgio
10
4/5 great hotel. Missing a few things
Pros:

Everything about this hotel is amazing. Just a few amenities were missing such as slippers, toothbrush, shower cap.

2024-09-20 via Nuitee
M
Martha partner
8
Pros:

Beautiful ethnic design and innovative layout of the rooms and private and semi private villas with individual pools. Great for families.
Staff were helpful and very friendly. Food was good, delicious breakfast buffet.
Above ground pool was beautiful and had a lovely view but not great for swimming, only accessible by steps.
Beach was beautiful but annoying to be constantly approached by street sellers.
We walked to the nearby hill with stunning views of both the ocean and the Madalika racetrack. Very annoying
listening to the sounds from the race track.
Hills and beach beside the racetrack was shockingly littered with plastics and general garbage.

2024-09-06 via Nuitee
S
Sophia family
8
Pros:

We love this property it’s our third time here but it doesn’t seem as good as it used to be. Both our sinks were clogged and the stoppers were dirty. The restaurant has gotten super pricey and the service charge is twice other hotels. Breakfast was good but very limited in choice and quantity. For the price we hope for better.

2024-05-09 via Nuitee
L
Lucas
8
Pros:

Our stay was great, the staff very friendly and helping us with our queries.
Our only comment will be that there was not complete knowledge on the hotels tours.

2024-04-15 via Nuitee
A
Andrew
10
Amazing stay
Pros:

We had a great stay. Welcome and service was first class. Pool area is wonderful. Nice restaurant and breakfast. We had a perfect time

2024-04-02 via Nuitee
P
Poh Cheng friends
10
Pros:

Our group had a great time staying at Novotel. Thanks Mr Khalil of reservation for all the assistance with room requests, transportation arrangement with Mr Sidik (he is the best to bring us around) and special Birthday celebration dinner arrangement.
The teams from reception, the bar, restaurants, chef, house keeping are always giving their best services.

BIG Thank you everyone for our group awesome holiday.

2024-03-26 via Nuitee
N
Nick family_with_children
10
Pros:

staff were excellent

2023-09-08 via Nuitee