Holiday Inn Express Hotel & Suites Elgin by IHG

Hotels
•
Holiday Inn Express
7.8 (156 reviews)
258 West Highway 290 East , Elgin , US

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions, notably Bethany)
Comfortable beds
Convenient location for town access
Breakfast often praised
Cons:
Musty smell, stained carpet and moldy shower reports
Room maintenance issues (flooding, broken blinds, TV/A/C problems)
Sketchy/awkward location details: GPS trouble, poor parking lighting
Limited handicap-accessible rooms; some guests felt it was not good value

Categories

Cleanliness
5.4
Multiple guests reported musty smells, stained carpet and moldy showers; cleanliness issues and missing supplies were explicitly mentioned.
Service
9.6
Consistently praised staff (notably Bethany) described as very helpful, friendly and accommodating across multiple reviews.
Location
8
Location is convenient for town access but several guests found it awkward to find (GPS issues) and noted sketchy/poorly lit parking — mixed but generally usable.
Room Quality
5.6
Multiple complaints about room maintenance: broken blinds, a flooded bathroom, malfunctioning TV, weak A/C and shower/head height issues; a few guests did note comfortable beds.
Amenities
8.2
Breakfast amenities are a highlight for many (served and filling), though there are reports of cold/old items; limited accessible rooms and parking/lighting concerns affect the amenity experience.
Value for Money
7.9
Mixed perceptions — some guests felt the price was not justified given room/cleanliness issues, while others found the stay acceptable for the rate because of staff and location convenience.
Food and Beverage
8.3
Breakfast was repeatedly mentioned; several reviewers called it delicious and a standout, though at least one reported cold/tasting-old breakfast items.
Overall Experience
9.4
Overall sentiment leans positive due to exceptional, friendly staff and generally good breakfast; however, room maintenance and cleanliness issues tempered the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Outdoor Pool and Gym
The Holiday Inn Express Hotel & Suites Elgin boasts an inviting outdoor pool and a well-equipped gym for guests to enjoy during their stay. Whether you prefer a refreshing swim or a workout session, we have you covered.

Spacious Rooms with Modern Amenities
Experience comfort and convenience in our spacious rooms featuring elegant wood furniture. Each room is equipped with a flat-screen cable TV, work desk, microwave, and refrigerator, ensuring a pleasant and relaxing stay for all guests.

Convenient Business and Leisure Facilities
From a business center for corporate travelers to barbecue facilities for leisure guests, our hotel caters to all your needs. Additionally, the recreation and sports court offers opportunities for fun and relaxation. Book your stay now at Holiday Inn Express Hotel & Suites Elgin for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AUS

Location

Guest Reviews

7.8
Based on 156 reviews
Cleanliness: 5.4
Service: 9.6
Location: 8
Room Quality: 5.6
Amenities: 8.2
Value for Money: 7.9
Food and Beverage: 8.3
Overall Experience: 9.4
L
Leon • extended_group • us
8
2026-10-29 • via Nuitee
A
Ann • couple • us
10
2026-09-09 • via Nuitee
K
Kris • family_with_children • us
7
Communication
Pros:

The staff was very nice and helpful when checking in

Cons:

The fact that we were not told we could not use chime when we got there I've been coming to this hotel for the last 2 years and there's never been a problem but when I get there I was told I cannot use that card so maybe this is something should be posted on the website cuz what if I didn't have a credit card on me I want to be able to stay that needs to be fixed right now

2026-08-17 • via Nuitee
S
Stephanie • solo_traveller • us
3
Pros:

The staff were nice and helpful. The room was clean.

Cons:

Location was sketchy. GPS had a hard time locating it. I had to call to get directions. The musty smell was overwhelming in my room. I had to go buy some fabreeze to tolerate the smell.

2026-08-10 • via Nuitee
S
Shellay • couple • us
10
2026-08-08 • via Nuitee
A
Andrea • solo_traveller • us
9
Good place to stay.
Pros:

It was conveniently located, clean and the staff was friendly & kind.

Cons:

They only have 1 handicap accessible room.

2026-08-02 • via Nuitee
R
Randy • couple • us
8
2026-07-21 • via Nuitee
R
Robert • couple • us
4
Okay - hotel needs more upgrades or rooms repaired as needed
Pros:

Blinds in room were broken. Morning sun light came into the room and little to early!

Cons:

Location

2026-07-01 • via Nuitee
M
Myers • couple • us
10
Enjoyable good staff and beding was very nice. Bethany was a very good and accomidating Hotel clerk.
Pros:

Breakfast fulfilled expectations.

Cons:

No complaints.

2026-06-16 • via Nuitee
K
Kris • solo_traveller • us
2
Great staff, nothing else good
Pros:

The staff was excellent, Bethany was delightful and helped us extremely well and so did the other female staff and male staff. That's was the only good thing about the hotel was the staff.

Cons:

The king room flooded while getting a bath, then have me a double queen room that smelled like old musty mold, the TV didn't work for almost 2 hours until staff helped. The breakfast was cold and tasted old. Overall experience not very good or worth the $390 that paid to stay their. Parking is crazy with no outside lights to make you feel safe at all. Was no toilet paper in our room, just overall not worth the price and kind of ruined my visit with my family I went to visit

2026-06-15 • via Nuitee
S
Sharon • couple • us
7
Just ok
Pros:

Convenient location. Friendly staff.

Cons:

Facility could use a deep clean. Carpet in room was stained. The shower was moldy and smelled bad. The shower head was barely tall enough for me (5’6) to stand under. The air conditioning did not work well. No curtain on window and blinds were damaged so it was impossible to block out the morning sun.

2026-05-31 • via Nuitee
A
Ann • couple • us
10
2026-05-28 • via Nuitee
G
Gloria • couple • us
9
We will be back!
Pros:

The breakfast was absolutely delicious compared to other motels. The staff was exceptional. Bethany was very welcoming. I didn’t get the names of all of them but one of the ladies behind the desk joked with my husband that she would be his uber driver if he couldn’t get back that night. All the staff were very friendly even if they couldn’t speak English, they smiled and acted like they enjoyed their job.

Cons:

The hotel was in an awkward place but we found it.

2026-05-26 • via Nuitee
N
Novak • couple • us
9
Very nice for a small town.
Pros:

Comfortable beds

Cons:

The parking situation.

2026-05-18 • via Nuitee
M
muldrow • family_with_children • us
10
Pros:

Everything

2026-04-01 • via Nuitee
S
Sharon • family_with_children • us
10
2026-03-25 • via Nuitee
S
Steven • couple • us
6
2026-03-16 • via Nuitee
D
Daniel • couple • us
1
2026-03-16 • via Nuitee
R
Rowena • family_with_children • us
10
2026-03-06 • via Nuitee
G
Giesenschlag • couple • us
10
Would definitely stay there again.
Pros:

Comfortable beds, clean, AC worked well

Cons:

location - quiet enough though

2026-03-05 • via Nuitee