Sofitel Saigon Plaza

Das Frühstück war mit das beste was ich in Asien bisher erlebt habe.
Sehr angenehme Atmosphäre mit sehr freundlichem Personal.
Zimmer sind großzügig geschnitten und sehr sauber.
Eine schöne Rooftop Poolanlage.
Ich werde wieder kommen

Céntrico

I have been staying on this hotel on a regular basis for over seven years and my impressions have gone up and down like a rollercoaster from great, to good to ok, depending on the period of the year, the occupancy ratios and the size of the tourist groups staying there.
The price of the hotel has almost doubled but the service was undoubtedly better a few years ago than it is today. Platinum members like myself now enjoy less advantages, and relationships with staff are quite week due to high turnover.

On a positive note, the breakfast on the 2nd floor is still great with an excellent manager, and the roof-top pool is a hidden gem despite the construction of the Masan/Techcombank tower which has eliminated half the view! The location of the hotel is also great in the heart of District One and I much prefer the feeling here when compared to MGallery, Pullman or Novotel which are all quite close.

Trinh Ly Vinh Thuan -Marcus in Executive Staff Lounge is a very dedicated staff and also caring staff when I toldvhim that I am a full vegan and this is the first time I realized that Sofitel Saigon Plaza has a special menu for vegan food eater.

And Marcus also kept ensuring me that I have sufficient food to consume and to enjoy the nice atmosphere in the executive lounge which I have cherished a lot during my first visit to the executive lounge yesterday and for sure I will go to visit the lounge again this evening.

Kudos to Marcus for his smiling face rendered to every customer patrolling the lounge and he is a great asset to Sofitel Saigon Plaza. Keep up the great spirits , Marcus !

Beautiful rooms, excellent amenities and professional attentive staff. Walking distance to many points of interest.

Absolutely love this hotel. The service is beyond 5*! Breakfast is amazing! Rooms and service is so fantastic.
We stay here every year. Thanks Sofitel!

We had a wonderful stay at Sofitel Saigon. Special thanks to the Housekeeping team for keeping our room spotless, even when we put DND the whole day and only came out of the room after 7pm and went back late at night. Much appreciated.

The Reception team was lovely, warm and welcoming throughout our stay. They are always proactive and offer assistance without any hesitation. We also had a very nice dinner at St25 last Saturday. The lady (Ms. Rinna?) who assisted us that evening was especially warm and attentive, with the most welcoming smile.

Thank you to the entire team for making our stay such a pleasant and memorable one.

We stayed at the Sofitel Saigon Plaza for four nights during our trip to Vietnam and had a great experience. The hotel is very well located, with easy access to the main sights of the city, and everything was exceptionally clean and well maintained.

Our room was spacious, comfortable and spotless, with very good amenities. Breakfast was excellent, and we also really enjoyed the swimming pool on one of the upper floors — a great place to relax after sightseeing.

The staff were welcoming and helpful throughout our stay. A special thank you to Tony and Ginny, who were particularly helpful with our check-in and check-out and made us feel very welcome.

Overall, a very comfortable and enjoyable stay and excellent for families travelling with small children. Highly recommended!

👍

Very nice hotel.
Excellent service.
And Very friendly staff.
Specially THY,THAO,TRUC
and Van That

Great hotel. The breakfast is fantastic and super friendly and attentive staff. The rooftop pool is wonderful, and during summer needed!

Great service and amenities. Amazing food with a lot of variety.

I was at Sofitel Saigon Plaza 2 years ago and had had dinner at ST25. Alice was my server then and when I returned this year August 2026, I was lucky enough to have her help me with my meal again. I chose the curated meal for dinner. Alice was so helpful in describing each dish, chatting with me about my day, Vietnam and just making me feel special. I cannot say enough what an amazing job she did. I will come back to Sofitel every time I come to Vietnam because of the service and experience I received both tonight and on my first visit. The food was amazing, I especially enjoyed the fried chicken and lobster. Hands down the best experience and service I have had in Ho Chi Minh. Thank you Alice and all the staff, you are amazing!

The room view and the breakfast were fabulous

god beliggenhed, personale er høflig og hjælpsom.

The breakfast spread was awesome.
The bed was really comfortable.

The first thing that caught my attention at Sofitel Saigon Plaza was that this is a seriously detail-oriented hotel. Pre-arrival communication was very detailed, special arrival arrangements were well coordinated, and it all suggested an operation that really knows what it is doing.

Which could explain why I was so surprised when, upon entering the room, the first thing I saw was an unflushed toilet.

Kudos to the Duty Manager who not only appeared calm & composed, but genuinely apologised and tried her best for a recovery. While I did appreciate that courtesy, I could not help but mentally remind myself that a similar amount of care and attention paid to the recovery would have gone so much further if it had been spent BEFORE anything from the room was put out.

I was just as bewildered on another front. It was obvious a lot of effort had gone into arranging our arrival before check-in, but paperwork way too simple to be resolved at that moment, were only addressed at the very end. However, it got worse: we sat with management that discussed the room but helped us [...]. There were a variety of points at which things that remained to be done could have been resolved, so it was hard to see how it only became urgent once we had already checked out.

Personally, the room never felt as cool as you would feel in a luxury facility and that played against our comfort during our stay.

Staff were unfailingly courteous, and I actually believe they wanted to help. But my feeling was that the hotel's focus on details was stronger in the booking process than during the experience as a guest.

The big gestures rarely defines luxury. That memory is recalled more frequently through the small things that guests never notice, because they were quietly done correctly from the start.

I have just checked out of Room 1619 &before continuing my journey to Munich, I simply wanted to say thank you from the bottom of my heart.

yur wonderful team made my very first visit to Vietnam truly magical. It was far more than just a hotel stay. It became another unforgettable chapter in my family’s long journey with Accor, the Heartist philosophy.

Thank u so much for the beautiful welcome touches. I absolutely loved the elegant rose petals around the bathroom, the fresh bouquet displayed on my table, the warm welcome amenities & every thoughtful detail your team prepared. Those little surprises transformed my arrival into an emotional& memorable Heartist moment.

The Phở I ordered through room service late at night was absolutely beautiful. It was the perfect introduction to authentic Vietnamese cuisine, and I can already understand why it is loved around the world.

I also wanted to sincerely thank you for embracing my partner Allen YAO, Ching-Han YAO, through your thoughtful welcome. Seeing his photo included among the personalised touches genuinely meant a lot to both of us.

One small favour, if possible. I noticed your team had prepared a beautiful one minute welcome video highlighting my life journey, career achievements and personal milestones. it means so much to me.

If I may offer one small piece of feedback, it relates only to Club Millésime. The lovely lady who worked 20 July 2026 at 6 AM there was absolutely fabulous. She remained warm, professional and attentive throughout my visit. However, I genuinely felt for her because she appeared to be managing the lounge on her own. At one stage, another guest waiting to check out looked a little anxious simply because she was trying her very best to assist multiple guests at once. This certainly wasn’t a reflection on her performance. In fact, it demonstrated how dedicated she is. I simply wondered whether an additional colleague during busy periods might help deliver an even more seamless luxury experience. Tram Nguyen (Club Millesime) cannot thank you enough.

There were also no slippers or hairdryer in my room. It honestly wasn’t an issue for me as I have short hair and simply dried it with a towel, but I thought I’d mention it in case housekeeping would like to know.

As someone working in actuarial science, we often discuss guest satisfaction through measures such as Net Promoter Score, reputation and long term loyalty. Yet experiences like this remind me that the strongest predictor of guest loyalty is something far less measurable. Genuine human kindness. Your team created those emotional connections beautifully, and I have no doubt they are the reason guests continue returning to Sofitel.

Thank u once again, Alistair, and team for ur generosity, leadership and genuine hospitality. Please extend my heartfelt appreciation to every Heartist who made my stay so special.

Until we meet again, I wish you and your entire team every success.

(Thanks to the lady from the entrance who is out of the box from the entrance to club milesime, and the lady who is there from 6AM today too + Wayne + Midnight FO, the tall man and GUEST RELATION TEAM, they are the best).

Merci infiniment. Merci beaucoup. Xin cảm ơn rất nhiều. Hẹn gặp lại!

Mart R 1619
Sydney, Australia