La Quinta by Wyndham New Haven

The staff were very unfriendly I arrived at the location at 140 I asked if I could check in early and was willing to pay extra to do so. I understand if the that wasn't possible because the room wasn't not ready but the staff member was extremely rude in telling me I should not be here before 3. I understand that but it was the way he said it he clearly has zero people skills. Later we tried to use the coach bed at 130 in morning. When we opened it up there was a sheet half on the bed with old food on it that actually started growing mold. There was also a odor from this when we opened it that made us sick to our stomach. When I talked to the front desk guy at night about this asking to go look at it he tried to tell me it was above his pay grade. He clearly didn't want to be bothered with it. Another employee with no people skills. Finally after a long deliberation he finally switched are room. When we got to the new room the couch bed had a disgusting mattress. When I asked the front desk guy for sheets and a pillow he told us it was are job to get them when we got there at 3 not at one thirty in the morning even suggesting we take the filthy unsanitary sheet from the old room and use that. He finally gave us sheets for it and I had to go to the old room myself and get pillows. In the new room we ended up finding random pills on the floor. In al my travels this is by far the worst experience I have ever had.

Given a room with someone squatting in it and then moved to room next door which gave no confidence of safety

No private beach ,
Cleanliness of room was not great , was not comfortable .

That I didn't have a rental

The tub was not cleaned

N/A

ELEVATORS DOWN

The New Haven La Quinta seemed like the idea was to warehouse people rather than have them prized as guests who chose to enoy the facility. The room felt as if furniature had been dumped there without much idea of the people using it and as a result you felt you were also being dumped there till you could get away the next morning. It was billed as a "Deluxe Suite" but when we found nothing deluxe about it we were told it was called that for its view of the water. The water view turned out to be about an inch and a half of the water and mostly a view of the super highway between the hotel and the water. As far as calling it a suite, the definition was new to me. I always understood suite to mean two rooms, but if privacy was your concern, this was essentially one room with a strange looking divider that offered no privacy for the third person.

Our room was next to the lift and was noisy when the lift was being used.
No orange juice option available at breakfast.

La ubicación y mobiliario de la habitación

I told them my tv didn't work for the whole stay and no one fix it .

Employee at front desk was extremely rude. He took a picture of my license and credit card. Why did he do this? He didn't answer the question. He also wasn't wearing a name badge. I wanted to know his first and last name. When I asked him for his name, he told me it was "John Smith." Which I didn't believe because he was Indian/Bangladeshi and had a heavy accent. Also, hotel employees were at breakfast bar helping themselves to the breakfast. It was very unprofessional when an employee screams across the dining room during breakfast. Each employee should know that the guests are paying for their salaries, and they should wait until after breakfast to gorge themselves,. It was sickening to see. Mold in the bath tub around tiles. Elevator was not working in the morning.
I will NEVER use booking.com again! It was very disappointing to see that a hotel like this one is allowed to operate. Also, right outside the hotel was a cannabis store. (a mega one). We were traveling with our children and this sight was not welcomed.