Children allowed

Facilities

Non-smoking rooms
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Lovely hotel ambiance
Cons:
Cleanliness issues
Food quality not consistent
Noise disturbances in rooms

Categories

Cleanliness
7.13
Rooms had cleanliness issues like stains on cushions, and a lack of attention to detail.
Service
8.6
Staff were friendly and helpful, service was efficient.
Location
8.64
Great location, close to town and restaurants.
Room Quality
7.59
Comfortable bed but had issues with noise and lack of detail.
Amenities
8.12
Pool was fantastic and additional services received positive feedback.
Value for Money
7.58
Good for mid-range, but not luxury as it once was.
Food and Beverage
6.63
Breakfast was pre-cooked and not impressive, some dissatisfaction noted.
Overall Experience
8.1
Overall a lovely hotel experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Luxurious Accommodation
Experience the charm of The Norfolk Royale, with 95 spacious guestrooms offering modern amenities in a historic setting.

Relaxing Gardens and Indoor Pool
Unwind in the hotel's secluded gardens, perfect for enjoying a refreshing drink, or take a dip in the glass-roofed heated indoor pool and whirlpool.

Convenient Amenities
Indulge in delicious dining options with breakfast and a table d’hote menu, and take advantage of the secure underground car park for a hassle-free stay.

Plan your getaway at The Norfolk Royale for a perfect blend of elegance and comfort.

Important information:

If children have a separate bedroom, they are charged adult prices.

Please note that this hotel does not accept bookings from hen or stag (bachelor/ette) groups.

Large group bookings may be subject to a refundable deposit/guarantee at the discretion of the hotel reservations department.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 3382 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.59
Amenities: 8.12
Value for Money: 7.58
Food and Beverage: 6.63
Overall Experience: 8.1
A
Amy • family_with_children • gb
10
2026-03-05 • via Nuitee
K
kallant2026 • Couples
2
Never Again
Pros:

Absolutely shocking stay me and my wife left the hotel by 22.30. We stayed in an executive double room so was expecting a large comfy bed god no it was 2 single beds pushed together which were hard as a plank of wood. I’ll give the night guy on reception credit he did try to give us another room like ours but had same outcome bed was rock solid (we stayed in room 301). Hotel definitely gone downhill stayed there a good few times before and never had this problem total waste of money >:(

2026-03-03 • via Tripadvisor
S
Stephanie • couple • gb
8
2026-03-03 • via Nuitee
C
Coley • couple • gb
10
Excellent venue, lovely weekend break!!
Pros:

We have stayed at the Norfolk Royale Hotel in Bournemouth many times, always found it very clean, lovely rooms, staff are friendly and welcoming!! Great food and well situated for the beach and shops!!

Cons:

Not sure you could have improved on much!!

2026-03-02 • via Nuitee
K
Katherine • extended_group • gb
8
Pros:

Pool and big rooms

Cons:

Cold walk from pool to changing room. Food not served after 7.

2026-03-01 • via Nuitee
R
Rachel • couple • gb
6
Great location with really warm pool and jucuzzi
Pros:

Excellent location and really friendly staff. The receptionist was lovely and went out of her way to bring me soya milk for my tea. Fantastic pool and jacuzzi! Hotel looks beautiful and impressive from the outside.

Cons:

The bed was so unbelievably hard, we both woke up with bad backs. The decor for the room and dining room was very dated and the branding of the parent company was very budget-looking

2026-03-01 • via Nuitee
B
Bahram • solo_traveller • gb
3
Uncomfortable noisy extractor fan 8am to 8 pm very loud
2026-02-26 • via Nuitee
C
Claire Louise • solo_traveller • gb
7
2026-02-26 • via Nuitee
K
Kevin Penn • extended_group • gb
10
Fantastic hotel
Pros:

Location ideal , underground parking security for your vehicle. Family room was excellent stayed with our grandchildren for the night ample of room in bedroom. The pool was great

Cons:

Nothing to moan about 💯 % spot on

2026-02-22 • via Nuitee
I
I5092XKjillw • Solo travel
10
GOOD VALUE HOTEL
Pros:

EXCELLENT hotel staff friendly and very helpful beautiful rooms lovely food entertainment very good had a lovely stay will go again

2026-02-15 • via Tripadvisor
S
Sarah • couple • gb
9
2026-02-13 • via Nuitee
S
sonia • couple • gb
10
2026-02-12 • via Nuitee
T
tony726 • Friends getaway
10
excellent food and rooms
Pros:

a weekend on coach tour the hotel was excellent the manager most welcome and the food was excellent and the room 108 was excellent i would come to hotel again one
prize i could not take home so return it would like ateddy bear keep up good work tony mbe

2026-02-05 • via Tripadvisor
A
Amanda • solo_traveller • gb
4
Unprofessional
Pros:

Location

Cons:

We had an issue with a locked bathroom door. No staff to help, really unprofessional

2026-01-31 • via Nuitee
R
rosieemWalesUk • Couples
10
Well worth the money
Pros:

Went on a coach holiday to Bournemouth and cannot find any fault with this hotel.Rooms spotless ,all staff really nice and you only need to ask and they would oblige.Meals hot and varied ,pool and jacuzzi great. Good location.

2026-01-30 • via Tripadvisor
D
David • couple • gb
8
2026-01-25 • via Nuitee
C
Carole • couple • gb
9
Lovely hotel, would definitely stay again.
Pros:

Nice hotel, clean large room. Hot chocolate and biscuits was a nice treat. Great location, great price.

Cons:

Everything was great.

2026-01-20 • via Nuitee
N
Natalia • couple • gb
5
This is not a 4 star hotel
Pros:

The hotel is very dated and worn. The bathroom appeared to be fairly new, which was a positive point. However, there were no proper toiletries provided, just liquid soap for everything, and no cotton buds or Q-tips. The bed was quite comfortable. Breakfast was of low quality, although you order it in the morning as if it’s freshly made, it seemed to have been prepared in bulk earlier and simply plated to serve, it was rather dry and lukewarm. Parking for guests is available but paid, which appears to be standard in Bournemouth. The key card for the door was temperamental and often required several attempts before unlocking.

Cons:

As above

2026-01-20 • via Nuitee
C
Catherine • family_with_children • gb
10
We will be back!
Pros:

The room was amazing and bigger than expected. Very clean and the beds were really comfy. The swimming pool was the highlight. So much character that suited the age of the property and such a nice temperature - we didn't want to leave!

2026-01-20 • via Nuitee
B
Ben • family_with_children • gb
6
2026-01-20 • via Nuitee