Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Heating
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Lovely hotel ambiance
Cons:
Cleanliness issues
Food quality not consistent
Noise disturbances in rooms

Categories

Cleanliness
7.13
Rooms had cleanliness issues like stains on cushions, and a lack of attention to detail.
Service
8.6
Staff were friendly and helpful, service was efficient.
Location
8.64
Great location, close to town and restaurants.
Room Quality
7.59
Comfortable bed but had issues with noise and lack of detail.
Amenities
8.12
Pool was fantastic and additional services received positive feedback.
Value for Money
7.58
Good for mid-range, but not luxury as it once was.
Food and Beverage
6.63
Breakfast was pre-cooked and not impressive, some dissatisfaction noted.
Overall Experience
8.1
Overall a lovely hotel experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Luxurious Accommodation
Experience the charm of The Norfolk Royale, with 95 spacious guestrooms offering modern amenities in a historic setting.

Relaxing Gardens and Indoor Pool
Unwind in the hotel's secluded gardens, perfect for enjoying a refreshing drink, or take a dip in the glass-roofed heated indoor pool and whirlpool.

Convenient Amenities
Indulge in delicious dining options with breakfast and a table d’hote menu, and take advantage of the secure underground car park for a hassle-free stay.

Plan your getaway at The Norfolk Royale for a perfect blend of elegance and comfort.

Important information:

If children have a separate bedroom, they are charged adult prices.

Please note that this hotel does not accept bookings from hen or stag (bachelor/ette) groups.

Large group bookings may be subject to a refundable deposit/guarantee at the discretion of the hotel reservations department.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 3488 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.59
Amenities: 8.12
Value for Money: 7.58
Food and Beverage: 6.63
Overall Experience: 8.1
K
Kim • solo_traveller • gb
4
Uncomfortable bed, hardly any sleep at night
Pros:

Location was good

Cons:

The room. Very oppressive room as in eaves of building. Very hot too

2026-07-03 • via Nuitee
A
Ashton • solo_traveller • gb
9
Pros:

The room and the bedding

Cons:

I had to buy drinking Water because the bar was closed.

2026-07-03 • via Nuitee
V
Vicki • family_with_children • gb
8
Good
Pros:

The staff were excellent

Cons:

Good central location

2026-07-01 • via Nuitee
D
David • solo_traveller • gb
5
Pros:

The pool and jacuzzi

Cons:

Breakfast has to be one of the worst breakfasts I've had, dry cold, and when I ordered, it was on my table in 30 seconds. Clearly, not fresh. Really let this hotel down.

2026-06-29 • via Nuitee
L
Lucy • couple • gb
7
Pros:

Excellent location, clean and friendly.

Cons:

The room was very very hot. We did attend during a heatwave, but would expect a fan in the room given the temperature as there was no aircon.

2026-06-28 • via Nuitee
P
Peran • couple • gb
5
2026-06-28 • via Nuitee
M
Milene • family_with_children • gb
10
Comfortable
Pros:

Comfy and clean

Cons:

Paid car parking

2026-06-25 • via Nuitee
V
VMV • solo_traveller • gb
3
2026-06-20 • via Nuitee
V
Vivienne • couple • gb
7
Good for an overnight stay lovely staff.
Pros:

Breakfast was good staff very helpful and welcoming.
First room we stayed in was awful and drab
2nd visit was much better better room light and airy.

Cons:

Pillows very soft

2026-06-16 • via Nuitee
P
Philip • solo_traveller • gb
9
Excellent venue, old fashioned at its best.
2026-06-16 • via Nuitee
A
Alex • couple • gb
7
2026-06-16 • via Nuitee
C
Cara • solo_traveller • gb
8
Fantastic hotel, especially for The older cliental.
Pros:

Staff super attentive and friendly.

Cons:

Coaches of seniors, nothing against seniors but at breakfast there was only one other group that was under 70. Felt like I was on the set of the film Cocoon. The menu caters more to this age range. Breakfast could be updated.
Also bedroom floor was very squeaky with every step. Small fridge or bottles of water in the room would be more standard these days also, some variety of teas, mint tea?

2026-06-15 • via Nuitee
N
Nathan • family_with_children • gi
10
Would stay there again
Pros:

Perfect location and it was great to have the swimming pool with the garden

Cons:

The bathroom was old fashion and could be better with a shower tray as there was a big coach with elderly people staying there ,so it must not be easy for them .

2026-06-14 • via Nuitee
M
Melissa • couple • gb
9
A lovely hotel, very friendly staff and a great atmosphere! Would definitely recommend!
Pros:

It’s friendliness and comfort.

Cons:

The bathroom needs a little attention to make it fresher and cleaner

2026-06-13 • via Nuitee
C
Corinna • couple • gb
9
Excellent hotel and a great price.
Pros:

Lovely building with attractive amenities. Our room was spacious and very clean.

Cons:

Nothing.

2026-06-05 • via Nuitee
D
Donna • couple • gb
9
very pleasant
Pros:

location of hotel and room

2026-06-03 • via Nuitee
C
Clare • extended_group • gb
9
Very enjoyable stay!
Pros:

The room was really lovely, and the bed was exceptionally comfortable!
The hotel itself is in a fantastic location, albeit up a hill. You are approx 5 mins walk from a Wetherspoons, and the beach is about a 10-15 minute stroll.
The swimming pool was lovely and warm, and the hot tub was nice too. The view outside the pool area is really lovely. The gardens are gorgeous.
There is secure parking available in an underground car park, but it is NOT included in the hotel cost - you need to pay for this separately (was about £40 for our two day stay).
The staff were friendly and helpful, and allowed us early access to use the pool facilities as we arrived two hours before we were able to check in.
We didn't use the restaurant or breakfast area, but we heard good things from other travellers. The hotel hosts nightly meals and bingo which looked fun, but was very popular!

Cons:

The pool showers took quite a while to get warm, and you have to keep pressing the button every 20 seconds or so. Slightly longer would be nicer!
The view from our room wasn't great, as it was just a brick wall! But we weren't there to spend time in the hotel room so it didn't bother us too much.

2026-06-02 • via Nuitee
J
Josephine • extended_group • gb
4
Would return at some point but would expect a higher quality and please no mouse traps.
Pros:

Room wasn't ready. Booked two singles got a double. Mouse trap beside bed.no coffee or tea condiments Limited.pool area was clean but the pool had thick green algae. 2x hand towels no bath towels.staff were very polite and helpful. But we had to wait for the bed to be separated and re dressed and had to ask twice for towels to wash after our long journey. Breakfast was amazing staff were super helpful and polite.

Cons:

Area was beautiful the gardens were beautiful and relaxing. Close to shops beech and restaurants. Very quiet area slept great in the beds were soo comfy.

2026-05-27 • via Nuitee
P
Peter • couple • gb
9
2026-05-22 • via Nuitee
F
Frances • couple • gb
10
Lovely hotel buf Bournemouth a dump
Pros:

Able to gwt dotage milk for my cereal

2026-05-21 • via Nuitee