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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Swimming pool
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24-hour front desk
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Heating
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Terrace
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Family rooms
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Garden
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Lift / Elevator
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Luggage storage
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Packed lunches
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Non-smoking throughout
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Designated smoking area
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Accessible parking
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Board games/puzzles
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Kid meals
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Heated pool
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Indoor pool
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Outdoor furniture
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Experience the charm of The Norfolk Royale, with 95 spacious guestrooms offering modern amenities in a historic setting.
Relaxing Gardens and Indoor Pool
Unwind in the hotel's secluded gardens, perfect for enjoying a refreshing drink, or take a dip in the glass-roofed heated indoor pool and whirlpool.
Convenient Amenities
Indulge in delicious dining options with breakfast and a table d’hote menu, and take advantage of the secure underground car park for a hassle-free stay.
Plan your getaway at The Norfolk Royale for a perfect blend of elegance and comfort.
If children have a separate bedroom, they are charged adult prices.
Please note that this hotel does not accept bookings from hen or stag (bachelor/ette) groups.
Large group bookings may be subject to a refundable deposit/guarantee at the discretion of the hotel reservations department.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Self drive through Alfa Holidays. Chose this hotel as I was told there was a big car park at the front of the hotel for about 50 cars. Alas there was parking for just about 5 cars. However I always found a space as many of the visitors were part of a coach tour.
The hotel itself is very nice and the staff were extremely polite and worked very hard.
Food is basic and portions were small but everything we had was very tasty indeed.
Our room was a superior room at the front of the hotel and it was massive with a roll top bath and walk in shower. Tea coffee milk was replenished every day and the room cleaned daily with fresh towels on request.
The only problem I had with the hotel was the dining room which was over 40 degrees every day due to the good weather. Eating dinner was extremely uncomfortable. I appreciate there is no way of controlling the weather but sun screens or blinds on the windows and roof would make dinner a little more bearable.
Well done to all the dining room staff who worked tirelessly to ensure quick service.
Entertainment was hit and miss with bingo every night and a singer on most nights.
Would I return, yes probably I would but maybe not in the heat of the summer.
Very good hotel, enjoyed staying, nice pool & location.
Only disappointment was waiting over 10 minutes for the barman to be found as people were waiting to get drinks
Buena ubicación, muy bonito, la piscina muy chula y el personal amable. La habitación grande y la cama muy cómoda.
Había poca luz en el lavabo. Al desayuno le faltaba opciones dulces.
Clean, friendly, comfortable
Too hot (no a/c)
The hotel was lovely and just as I remembered it. Good things sometimes need to stay the same and this iconic hotel is one of them. Shame Bournemouth itself is so awful 😖
The staff are so helpful. The prices very reasonable. We loved sitting in the courtyard.
On the down side it does have the feeling that you are in an upper class old folks home
The restaurant catered for the elderly coach parties with limited menu and the restaurant closes very early
Camere grandi, letti comodi
Un albergo un po’ retrò
helpful staff, clean environment
not enough staff. hard stepping into the high bath to shower and only overhead shower but this was lovely and warm with a strong flow.
Breakfast
Love this hotel, staff welcoming, rooms are lovely, relaxing garden,already booked to go again, there is nothing negative to say
Bumped out of staying here as hotel claimed no hot water in room. They would not let me see room and we patiently explained that no hot water was no problem
Staff offered no assistance to find alternative accommodation.
We believe they resold room at higher price.
Total waste of time and Booking.com offered fully booked places or a highly substandard one well away from beach at an exorbitant price.
Very poor service by Norfolk Royale hotel and Booking.com
Bumped out of staying here as hotel claimed no hot water in room. They would not let me see room and we patiently explained that no hot water was no problem
Staff offered no assistance to find alternative accommodation.
We believe they resold room at higher price.
Total waste of time and Booking.com offered fully booked places or a highly substandard one well away from beach at an exorbitant price.
Very poor service by Norfolk Royale hotel and Booking.com
Bonne localisation
Établissement calme
Superbe piscine
Bon petit déjeuner
Personnel bienveillant
Bounced out under false reason.
Out Booking.com was cancelled 1 hour before checkin after a 4 hour journey as the hotel claimed that the boiler was broken and no hot water gor the room. They were unable to show me the room and I patiently explained we were used to not having hot water to no avail.
The hotel most likely sold the room at a higher price and couldnt deny it.
Highly disruptive and immoral for us with 2 small children and infirm lady.
Booking.com offered 4 alternatives 3 of which were fully booked and the 4 was very very inferior and twice as expensive as the prebooked Norfolk Royale weeks before.
Absolute scam and ruined our one holiday of the year involving much extra expense.
The hotel was fantastic and our room was huge. Met some lovely people along the way. Sadly the food was not so good. Very poor. The staff worked really hard and were always very polite even when under duress. Bournemouth itself has become very run down sadly
Great location
Very friendly
Lovely room
TV just didn’t work properly
Terrible signal, just nice to turn n on before bed but just didn’t work.
Room was a good size with 2chairs and was quiet.
Staff in breakfast were very friendly and helpful.
Outside space and garden was very welcome in the warm weather.
Location was within easy walk to town centre shops and park.
The outside of the building looks nice
Bed is uncomfortable has lumps, there is dust everywhere, the pool has broken tiles to which cut my foot and the only thing staff was worried about was using my towel to cover the blood up and was made to walk a different direction back to my room so no one saw me, I think for a 4 star hotel it needs a lot of work ie rooms updated and new mattresses, cleaning, fix the pool from broken tiles, the morning breakfast instead of staff getting rude because you have asked to pay for two days and was told no we don’t do that which is fine but being rude is a no.. I won’t be staying here again the whole experience was a shamble from the start to finish.
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