Children allowed

Facilities

Non-smoking rooms
Swimming pool
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Hot tub/Jacuzzi
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Lovely hotel ambiance
Cons:
Cleanliness issues
Food quality not consistent
Noise disturbances in rooms

Categories

Cleanliness
7.13
Rooms had cleanliness issues like stains on cushions, and a lack of attention to detail.
Service
8.6
Staff were friendly and helpful, service was efficient.
Location
8.64
Great location, close to town and restaurants.
Room Quality
7.59
Comfortable bed but had issues with noise and lack of detail.
Amenities
8.12
Pool was fantastic and additional services received positive feedback.
Value for Money
7.58
Good for mid-range, but not luxury as it once was.
Food and Beverage
6.63
Breakfast was pre-cooked and not impressive, some dissatisfaction noted.
Overall Experience
8.1
Overall a lovely hotel experience despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:01

Property Description

Luxurious Accommodation
Experience the charm of The Norfolk Royale, with 95 spacious guestrooms offering modern amenities in a historic setting.

Relaxing Gardens and Indoor Pool
Unwind in the hotel's secluded gardens, perfect for enjoying a refreshing drink, or take a dip in the glass-roofed heated indoor pool and whirlpool.

Convenient Amenities
Indulge in delicious dining options with breakfast and a table d’hote menu, and take advantage of the secure underground car park for a hassle-free stay.

Plan your getaway at The Norfolk Royale for a perfect blend of elegance and comfort.

Important information:

If children have a separate bedroom, they are charged adult prices.

Please note that this hotel does not accept bookings from hen or stag (bachelor/ette) groups.

Large group bookings may be subject to a refundable deposit/guarantee at the discretion of the hotel reservations department.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: BOH

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.8
Based on 3382 reviews
Cleanliness: 7.13
Service: 8.6
Location: 8.64
Room Quality: 7.59
Amenities: 8.12
Value for Money: 7.58
Food and Beverage: 6.63
Overall Experience: 8.1
S
Sarah • couple • gb
9
2026-02-13 • via Nuitee
S
sonia • couple • gb
10
2026-02-12 • via Nuitee
A
Amanda • solo_traveller • gb
4
Unprofessional
Pros:

Location

Cons:

We had an issue with a locked bathroom door. No staff to help, really unprofessional

2026-01-31 • via Nuitee
R
rosieemWalesUk • Couples
10
Well worth the money
Pros:

Went on a coach holiday to Bournemouth and cannot find any fault with this hotel.Rooms spotless ,all staff really nice and you only need to ask and they would oblige.Meals hot and varied ,pool and jacuzzi great. Good location.

2026-01-30 • via Tripadvisor
D
David • couple • gb
8
2026-01-25 • via Nuitee
C
Carole • couple • gb
9
Lovely hotel, would definitely stay again.
Pros:

Nice hotel, clean large room. Hot chocolate and biscuits was a nice treat. Great location, great price.

Cons:

Everything was great.

2026-01-20 • via Nuitee
B
Ben • family_with_children • gb
6
2026-01-20 • via Nuitee
N
Natalia • couple • gb
5
This is not a 4 star hotel
Pros:

The hotel is very dated and worn. The bathroom appeared to be fairly new, which was a positive point. However, there were no proper toiletries provided, just liquid soap for everything, and no cotton buds or Q-tips. The bed was quite comfortable. Breakfast was of low quality, although you order it in the morning as if it’s freshly made, it seemed to have been prepared in bulk earlier and simply plated to serve, it was rather dry and lukewarm. Parking for guests is available but paid, which appears to be standard in Bournemouth. The key card for the door was temperamental and often required several attempts before unlocking.

Cons:

As above

2026-01-20 • via Nuitee
C
Catherine • family_with_children • gb
10
We will be back!
Pros:

The room was amazing and bigger than expected. Very clean and the beds were really comfy. The swimming pool was the highlight. So much character that suited the age of the property and such a nice temperature - we didn't want to leave!

2026-01-20 • via Nuitee
C
Carolyn • couple • gb
8
2026-01-19 • via Nuitee
M
maria • couple • bg
8
2026-01-19 • via Nuitee
P
Pauline • extended_group • au
10
This was the nicest property that we stayed in in our European trip absolutely loved it thank you
Pros:

Old world charm and convenient to beach and town

Cons:

Loved everything

2026-01-19 • via Nuitee
S
Stephen • couple • gb
6
2026-01-19 • via Nuitee
C
claire • family_with_children • gb
9
Pros:

Location was excellent, reception staff were lovely, room was 10 /10

Cons:

Room was right opposite lift so was nosy till late and early morning, the fan automatically comes on in bathroom at 8am which woke us up every morning

2026-01-19 • via Nuitee
G
Georgia • couple • gb
7
Great location, friendly staff, facilities somewhat outdated
Pros:

Perfect location for a town centre stay, staff were lovely

Cons:

Rooms weren’t very soundproof, struggled to sleep the first night as other guests were noisy in their rooms and the corridor

2026-01-19 • via Nuitee
C
Charles • couple • gb
10
2026-01-18 • via Nuitee
R
richard vas • couple • pt
10
Pros:

Literally everything. The pool is fantastic

Cons:

Nothing

2026-01-06 • via Nuitee
M
Marc • family_with_children • gb
9
Lovely hotel in a great location
Pros:

We loved our stay at Norfolk Royale hotel, the pool was great the hotel building was impressive and the staff were friendly and helpful. The rooms were comfortable and we would certainly stay again. The location was also great with a short walk into town and very close to restuarants and pubs.

Cons:

Breakfast was not a buffet but your order was taken but the food was pre-cooked and not amazing. it wasn't bad but there are better breakfasts in other hotels. It wouldn't stop us returning though.

2026-01-06 • via Nuitee
T
TizzytomCat • Couples
10
Fantastic Twixmas break
Pros:

Went on a twixmas break 27-30 December, hotel was lovely, all decorated for Christmas, , has been refurbished and was bright warm and welcoming. Meals were very good hot, service fast efficient and waiters fantastic. Great entertainment area , acts very good, nightly bingo,bed room spacious very clean warm , tea coffee hot chocolate and biscuits on compliment tray. Both myself and my husband have mobility issues but managed to get to see the Christmas gardens yesterday there's hill back up to hotel, but manage.Cafe In hotel bar prices reasonable 7.00 cocktail, free bucks fizz for all last night all in all well worth money and fantastic break Trip to Salisbury great as was Poole and Swanage.
Thank you all staff and Tommy the driver from room 4.

2025-12-30 • via Tripadvisor
K
K614MArichardw • Solo travel • Brentwood, Borough of Brentwood, Essex, England
10
November in Bournemouth
Pros:

Great Hotel, I went with Alfa coach break, on arrival first impressions a bit tired on the outside. on the inside reception and lounges welcoming and comfortable. entertainment lounge I didn't use as I usually do not like the usual type of music they put on in Leisureplex hotels. My room was outstanding only issue was room was next to a service lift and I think it had a ventilation shaft that came on at all sorts of times, noise disturbance easily sorted by closing bathroom door walls must of been thinner there than than bedroom wall. Comfortable bed great facilities. Meals usual Alfa standard nothing special, that's not being mean as all the hotels use the same supplies and menus nothing really shone out,food was hot portion sizes seem to be getting smaller three small roast potatoes with roast beef and one cold potato with my salad, service a bit slow but not to bad. Great area steep hill down to shops my advice use the roads opposite the hotel to get to the shops.

2025-12-13 • via Tripadvisor