Hôtel du Helder

Hotels
6.7 (4681 reviews)
38 Rue de Marseille , Lyon , fr

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Children allowed

Facilities

Parking
Non-smoking rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
Concierge service
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Good location
Friendly service
Reasonable breakfast
Cons:
Cleanliness issues
Aging facilities
Room condition complaints

Categories

Cleanliness
4.85
Reviews indicate several issues with cleanliness and aging facilities.
Service
7.85
Generally positive comments about the staff and their service.
Location
8.35
Multiple reviews mention excellent location near public transport and city attractions.
Room Quality
5.85
Mixed sentiments regarding room condition, with several remarks about outdated facilities.
Amenities
5.35
Common complaints about aging amenities and facilities needing improvement.
Value for Money
7.35
Some value-based comments indicate it is acceptable for the price despite issues.
Food and Beverage
7.35
Positive feedback regarding breakfast options.
Overall Experience
6.65
Overall mixed experiences, some reviews highlight major issues while others found things acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 00:28

Property Description

Convenient Location in Lyon
Situated in central Lyon, Hôtel du Helder offers 2-star accommodation just a short 15-minute stroll from Place Bellecour. The Guillotière Metro and Tram Station, as well as the picturesque Rhone banks, are within a 5-minute walk, making it an ideal choice for exploring the city.

Comfortable Rooms with Essential Amenities
Each room at Hôtel du Helder features a telephone, TV, and a simple yet cozy décor. Guests can unwind in rooms equipped with private bathrooms and hairdryers, ensuring a comfortable stay during their visit to Lyon.

Delicious Breakfast and Modern Facilities
Start your day right with a delicious breakfast spread that includes pancakes, pastries, Nutella, jams, cereals, cold cuts, and cheese. The hotel also offers modern conveniences such as free WiFi, a 24-hour reception, and onsite parking for a hassle-free stay.

Experience the charm of Lyon at Hôtel du Helder - book your stay now for an unforgettable visit!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LYS

Property Policies

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 16 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.7
Based on 4681 reviews
Cleanliness: 4.85
Service: 7.85
Location: 8.35
Room Quality: 5.85
Amenities: 5.35
Value for Money: 7.35
Food and Beverage: 7.35
Overall Experience: 6.65
G
Godot • solo_traveller • fr
7
Séjour agréable !
Pros:

J’ai bien aimé l’emplacement, proche de bellecour et du tram !

Cons:

Rien !

2026-05-29 • via Nuitee
A
Arthur • solo_traveller • fr
5
2026-05-28 • via Nuitee
K
Koukoui • couple • fr
7
2026-05-28 • via Nuitee
J
Jorge • solo_traveller • es
3
2026-05-28 • via Nuitee
S
salieres • couple • fr
3
Pros:

Le petit déjeuner

Cons:

Déçu de l’accueil il y avais une seule prise dans la chambre, l’eau de la douche était froide, pas de climatisation, quartier bruyant

2026-05-28 • via Nuitee
J
Joseph Fortunin • solo_traveller • fr
1
2026-05-28 • via Nuitee
R
Robleh • solo_traveller • dj
8
Confortable
Pros:

L'emplacement

Cons:

Le calme

2026-05-27 • via Nuitee
J
Jeroen • solo_traveller • nl
8
2026-05-27 • via Nuitee
A
Anne • solo_traveller • gb
8
Pros:

The location was good, and the staff were welcoming.

2026-05-26 • via Nuitee
M
Mina • solo_traveller • fr
7
Personnel sympa
Pros:

L’emplacement
Rapport qualité prix

Cons:

La moquette au sol et l’isolation

2026-05-26 • via Nuitee
C
Christine • solo_traveller • lb
5
Pros:

Service and reception were very good

Cons:

The location of the hotel is quite unsafe, and can get noisy at night. I didnt think the carpet of the room was that clean.

2026-05-25 • via Nuitee
R
Rita Hedwig Luise • couple • de
5
Wer für kurze Zeit mit einer einfachen Unterkunft zurechtkommt, ist es okay
Pros:

Sehr gute Lage, Straßenbahnverbindung vom Hauptbahnhof und zu den Schiffsanlegestellen. Das Hotel und das Zimmer waren einfachst ausgestattet, dafür war es auch recht preiswert. Es war sauber und das Personal sehr freundlich.

2026-05-24 • via Nuitee
A
ABDELMOUMENE • solo_traveller • dz
10
2026-05-24 • via Nuitee
A
Aurélie • family_with_children • fr
8
Malgré quelques petits mécontentements, établissement recommandé pour un petit moment à Lyon avec des prix très raisonna
Pros:

L’établissement était proche du centre ville, disposait d’un parking fermé et d’un ascenseur. Nous avons été bien reçus par la personnel. La chambre et la salle de bains étaient très propres, la literie très confortable.

Cons:

La chambre n’était pas bien insonorisée. Il n’y avait qu’une seule prise électrique pas placée à un endroit pratique. Nous avons eu de l’eau tiède lors des prises de douches…! (certes,pas trop dérangeant à cette période où les températures extérieures sont à plus de 30ºC !… mais plus pour les futurs occupants à la période froide!..)

2026-05-24 • via Nuitee
C
Christophe • solo_traveller • fr
4
propre mais pas d'eau chaude...
Pros:

globalement, c'est correct. Pas tout neuf mais propre.

Cons:

il n'y avait pas d'eau chaude... le lendemain, la réception m'a répondu que c'était probablement à cause de travaux... Aucun geste proposé...

2026-05-22 • via Nuitee
J
Jean-christophe • solo_traveller • fr
5
2026-05-20 • via Nuitee
T
Tatiana • solo_traveller • fr
4
2026-05-20 • via Nuitee
M
Mateo • couple • fr
4
Technique mais utile
Pros:

Le calme et l’emplacement de l’établissement la sécurité mis en place

Cons:

Le personnel qui toque à notre chambre à 10:30 pour être sûr que nous allions partir la baignoire super mais sans rideau de douche un peut embarrassant on a mis de l’eau partout
Il y a seulement que deux prise de courant fonctionnelle dans la chambre

2026-05-20 • via Nuitee
A
ANNE • solo_traveller • fr
4
Pros:

2 fenêtres et 1 balcon

Cons:

Pas d'eau chaude
Moquette vieillissante au sol

2026-05-19 • via Nuitee
R
Raphaël • solo_traveller • fr
6
Pros:

Sa position

Cons:

Un peu vieillot

2026-05-17 • via Nuitee