Microtel Inn & Suites by Wyndham Franklin

Hotels
•
Microtel Inns & Suites
7.2 (500 reviews)
81 Allman Drive , Franklin , US
+1 828-349-9000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location for performances / mountain views
Friendly and helpful front desk staff
Perceived good value / spacious room layouts
Some guests reported comfortable, clean rooms and good views
Breakfast available (standard offerings)
Cons:
Poor cleanliness (urine odor, stains, dirty tub/microwave)
Thin walls and noise from adjacent rooms/hallways
Maintenance issues (worn carpet, torn countertop, loose shower rod, loose toilet seat)
Limited or missing amenities (no elevator, no fridge, no hand soap, no iron)
TV/audio/WiFi problems and slow-draining tub

Categories

Cleanliness
4
Multiple reviews report poor cleanliness: persistent urine-like odor, stains on bedding, dirty bathtub and microwave, and dusty HVAC filters.
Service
10
Staff frequently described as very friendly and helpful (front desk assistance praised multiple times), though one guest reported an unfriendly/awkward check-in interaction.
Location
10
Consistently praised for location — right next to the Smokey Mtn Center for Performing Arts, good mountain views and convenient for concert/venue attendees.
Room Quality
6
Mixed room quality: some guests liked spacious layouts and views, but many reported thin walls/noise, firm bed, TV problems, loose toilet seat, slow tub drain, and visible wear/damage.
Amenities
4.5
Amenities are lacking or problematic: no elevator, no in-room fridge in many rooms, occasional WiFi failures, no hand soap available at times, no iron (only ironing board).
Value for Money
9.4
Several reviewers called it ‘great value’ and noted spacious room layouts; overall perceived as good value despite some shortcomings.
Food and Beverage
6.5
Breakfast described as standard/okay with some variety noted, but missing hot items (no hot scrambled eggs, bacon or sausage) and limited offerings for some guests.
Overall Experience
7.2
Overall mixed experience: excellent location and helpful staff weighed against cleanliness, maintenance and amenity failures; stays may be acceptable for location/convenience but inconsistent in room condition.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Modern Accommodations
Microtel Inn & Suites by Wyndham Franklin offers contemporary 2-star accommodation with air-conditioned rooms featuring free WiFi and flat-screen TVs. Each room comes with its private bathroom, bed linen, and towels, ensuring a comfortable stay for every guest.

Convenient Amenities
Guests can take advantage of the 24-hour front desk, room service, shared lounge, and business center during their stay. Additionally, vending machines with snacks and drinks are available on-site, providing easy access to refreshments at any time.

Ideal Location for Activities
Situated in Franklin, guests can enjoy various activities such as skiing in the surrounding area. With Asheville Regional Airport just 122 km away, traveling to and from the hotel is convenient for visitors.

Book your stay at Microtel Inn & Suites by Wyndham Franklin for a modern and convenient lodging experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AVL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.2
Based on 500 reviews
Cleanliness: 4
Service: 10
Location: 10
Room Quality: 6
Amenities: 4.5
Value for Money: 9.4
Food and Beverage: 6.5
Overall Experience: 7.2
A
Allen • family_with_children • us
8
Pros:

Clean

2026-11-01 • via Nuitee
A
Amy • solo_traveller • us
3
Very Antiquated facility. No elevator or fridge in room. Lots of maintenance issues
Pros:

Absolutely nothing

2026-10-25 • via Nuitee
J
JENNIFER • solo_traveller • us
8
Great value. Excellent spacious room layouts
Pros:

I have dietary restrictions so I had brought my own food but I peeked at the offerings and thought there was a decent variety. I especially appreciated tea, hard boiled eggs and oatmeal.

Cons:

The walls were very thin and could hear even normal movement and speaking from the room next door until 2 am. The hallway was also very loud when a group of university students arrived and were back and forth between rooms chatting and slamming doors.
The bed was a bit too firm but I prefer that too being too soft.

2026-10-25 • via Nuitee
W
Wood • solo_traveller • us
9
Pros:

I had a great view to the mountains. The bay was comfortable and the room was clean , very satisfied

Cons:

I have nothing bad to say.

2026-10-23 • via Nuitee
J
Judith • couple • us
9
2026-10-19 • via Nuitee
J
James • couple • us
3
Cons:

We have stayed at this motel quite a few times over the last 2 years. It is getting rundown. The carpet in the hallways is way past its useful life. The front edge of the countertop in the room was torn off. The shower curtain rod was loose on one end, leaving the shower curtain hanging on the floor of the tub. There was no hand soap for the lavatory in the bathroom. When I went to the front desk and asked for a bar, they said they were out. How does a motel run out of common hand soap?

2026-10-19 • via Nuitee
V
Vibhav • couple • in
8
Pros:

Location

2026-10-18 • via Nuitee
R
Roger • solo_traveller • us
5
Great location for attending concert. Would not stay there again unless for a solvent at the adjacent auditorium. Medioc
Pros:

Location is right next to Smokey Mtn. Center for Performing Arts.

Cons:

No elevator. Thin walls. TV issues. WiFi did not work. No hand soap in bathroom.

2026-10-17 • via Nuitee
T
Thomas • couple • us
3
2026-10-12 • via Nuitee
A
Angela • couple • us
5
2026-10-10 • via Nuitee
A
Ann • solo_traveller • us
10
2026-10-08 • via Nuitee
S
Sarah McCrory • solo_traveller • us
3
Friendly staff, but unacceptable room cleanliness
Pros:

The front desk staff was very friendly, welcoming and helpful. I genuinely appreciated how kind I was treated at check-in.

Cons:

Unfortunately, the room itself was not clean or comfortable. There was a strong urine-like odor that persisted throughout my stay. The bathtub had visible debris/residue, and when I wiped part of it with a clean white washcloth, brown residue transferred onto the cloth. I did not feel comfortable using the tub or shower. The microwave also had visible food/debris inside, and the HVAC filters had significant visible dust buildup. The room was extremely warm when I arrived and took approximately two hours to become comfortable even with the AC set to 62 on high. I documented these issues with photos during my stay.

2026-09-07 • via Nuitee
J
John • solo_traveller • us
6
2026-09-05 • via Nuitee
G
Gage • solo_traveller • us
1
2026-08-16 • via Nuitee
B
Barrientos • solo_traveller • us
5
2026-08-12 • via Nuitee
O
ocheltree • solo_traveller • us
5
Could have been better.
Pros:

Close proximity of where I needed to be the next morning. Breakfast was standard and okay.

Cons:

Checked in shortly after 3pm after being on the road since 7am. Front desk person, an older W/F decided to make fun of me saying by mistake, "checking up" instead of checking in. Laughed as well as the person with her who looked to possibly be the manager. Didn t make me feel welcomed after being on the road all day. Dated hotel. Two stains on the sheet and bedspread which looked old. Slept on the other side of the bed. Surprised of no fridge in the room. Breakfast was standard and ok. Would not stay here again. Would pay a little extra to have better amenities. Tiny room.

2026-08-10 • via Nuitee
S
Suzanne • solo_traveller • us
5
The afternoon/evening clerk assisted us with room problems to make our stay comfortable! Many thanks to her!🥰
Pros:

Staff was extremely helpful and friendly. Many thanks to the lady who worked the desk in the afternoon and evening, for her attention to our problems with the room!!

Cons:

In room #111, Television had no sound.
Tub was very slow to drain. There was no iron available, only ironing board.

2026-08-03 • via Nuitee
A
Alan • couple • us
6
Cons:

The toilet seat was loose.
The breakfast room to small.
They didn't serve hot scrambled eggs nor any bacon or sausage

2026-08-02 • via Nuitee
E
Everardo • solo_traveller • us
10
2026-07-22 • via Nuitee
B
Brenda • solo_traveller • us
10
The ladies were lovely and helpful and I'll definitely stay there again.
Pros:

Everything was great...very clean and quiet. My room was right next to the second floor stairwell and I never heard anyone coming or going. The hotel is close to everything and easy to get to. Loved my stay!

Cons:

The only complaint was the tv. I could not get it to work properly at all. It would change channels to something else every 10 minutes or so. The remote wouldn't work at all except for the volume control.

2026-07-18 • via Nuitee