Country Inn & Suites by Radisson, Des Moines West, IA

Hotels
•
Country Inn & Suites by Radisson Americas
8.4 (740 reviews)
1350 Northwest 118th Street , Clive , US
+1 515-223-9254

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good breakfast (waffles, generally positive)
Great, convenient location near restaurants and mall
Pool and hot tub available and well-liked
Friendly, quick service and helpful housekeeping
Comfortable rooms with extras (cookies, extra towels)
Reasonable price / good value
Cons:
Serious isolated cleanliness issues (mold reported)
Maintenance problems in some rooms (stains, broken tile, outlets)
WiFi and some F&B machines out of order
$25 cleaning fee hold reported
Occasional indifferent front desk response

Categories

Cleanliness
6.5
Mixed cleanliness: many guests call rooms and common areas clean, but there are serious isolated issues (black mold, stains, missed items) and some maintenance-related cleanliness concerns.
Service
8.9
Generally friendly and quick service: easy/quick check-in, helpful housekeeping; a few reports of indifferent front desk response in a mold incident and 'so-so' staff experiences.
Location
9.2
Consistently praised as a great, convenient location close to restaurants and a mall — clear strong point across multiple reviews.
Room Quality
7.5
Rooms are often comfortable and well-sized with extras (towels, cookies), but some guests report outdated furnishings, maintenance problems (broken tile, outlets, stains), and an uncomfortable mattress in isolated cases.
Amenities
8.8
Good amenities cited: pool, hot tub, waffle machine, cookies; some issues noted (WiFi problems, water/juice machine out of order) but overall positive amenity experience.
Value for Money
8.6
Frequently described as reasonably priced or good value; a few negatives (e.g., $25 cleaning fee hold) temper the perception but most find it a good price for what is offered.
Food and Beverage
8.1
Breakfast generally described as good to average with positive elements (waffles), though some guests noted limited drink options or machines out of order.
Overall Experience
9.6
Majority of guests report a positive overall stay and would return — safe, family-friendly, good value — despite a few notable negative incidents that affected particular stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Indulge in Comfort and Convenience

Relaxation at Your Fingertips
Enjoy the indoor pool, 12-person hot tub, and free Wi-Fi during your stay at this West Des Moines hotel. Unwind in your room equipped with a microwave, refrigerator, and cable TV with HBO.

Convenient Amenities for a Seamless Stay
Benefit from the work desk, hairdryer, and ironing facilities in the comfortable rooms. Take advantage of the on-site business center, fitness center, and complimentary continental breakfast.

Explore Nearby Attractions
Conveniently located near Drake University, Jordan Creek Town Center, Wells Fargo Arena, and Hy-Vee Hall, this hotel is the perfect base for your adventures in Des Moines. Book now to experience the best of West Des Moines at Country Inn and Suites Des Moines-West.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that pets will incur an additional charge of $60 per room/per stay.

Please note that a maximum of 2 pets is allowed per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Location

Guest Reviews

8.4
Based on 740 reviews
Cleanliness: 6.5
Service: 8.9
Location: 9.2
Room Quality: 7.5
Amenities: 8.8
Value for Money: 8.6
Food and Beverage: 8.1
Overall Experience: 9.6
K
Kathryn • couple • us
8
2026-10-17 • via Nuitee
L
laura • couple • us
9
Pros:

Free breakfast was good

Cons:

$25 cleaning fee hold for 7 days

2026-10-15 • via Nuitee
R
Rob • solo_traveller • us
9
2026-10-14 • via Nuitee
D
Darragh • couple • ie
10
Great place. Irish lads loved it
Pros:

Clean and friendly staff

Cons:

Nothing it was great

2026-10-14 • via Nuitee
D
Darragh • extended_group • ie
10
2026-10-14 • via Nuitee
J
Justin • couple • us
8
2026-10-12 • via Nuitee
T
triden • extended_group • us
8
2026-10-10 • via Nuitee
M
Margaret • couple • us
9
2026-10-08 • via Nuitee
T
tamra • solo_traveller • us
10
Would definitely stay there again
Pros:

Good location

Cons:

Good breakfast
Clean and comfortable facilities

2026-10-08 • via Nuitee
R
Robert • couple • us
8
Nice room and facilities at good price.
2026-09-19 • via Nuitee
C
chris • solo_traveller • us
10
2026-09-16 • via Nuitee
S
Shannon • solo_traveller • us
9
2026-09-14 • via Nuitee
R
Ruff • couple • us
9
2026-09-14 • via Nuitee
K
Kyri • family_with_children • us
4
BEWARE! NOT CLEAN! MOLD!!!!! Would not stay here again!
Pros:

Check in was easy and quick. Check out was even faster. The staff was pleasant, not anything spectacular, but not unkind or rude in any way. Rooms were a good size. Pillows were nice. The elevator worked fine. The King Suite had a separate bedroom which was nice, even though we did not use it, we could see it being useful. My husband liked that there was a waffle machine for breakfast.

Cons:

THE MOLD ON THE WALLS!!!!! Our first room had a large section of black mold next to the PTAC unit (window AC unit) that we noticed immediately upon entering the room. We didn't even need to move the curtain. It's appalling that the housekeepers did not do anything about this beforehand because it was not at all hidden. I asked the front desk if they could move us to another room, and the fact that he did not act shocked or overly apologetic makes me think this is common. Our second room did not have mold on the walls but there was mold on the gasket for the mini fridge (which definitely did not seem very cold). The ceiling also looked as if it had some kind of previous water damage. At that point, we just had to suck it up and stay in that room because we had a small baby with us. Mattress was not comfortable as well.

2026-09-09 • via Nuitee
J
Jasmin • couple • us
7
Good for a night stay
Pros:

Great location

Cons:

A little dated

2026-09-08 • via Nuitee
T
Tahymi • extended_group • us
10
Super recommend
Pros:

This is my second time ,I visit this hotel I really love it ,is very convenient and close to different restaurants and also the mall.Personal is very nice and also the breakfast is good.

2026-09-08 • via Nuitee
T
Tina • couple • us
9
Great stay at good price
Pros:

Great location, nice appearance on the outside and inside, pool and hot tub were nice. As was the breakfast.

2026-09-07 • via Nuitee
L
Linda • solo_traveller • us
10
2026-09-07 • via Nuitee
P
Patricia • solo_traveller • us
8
Nice place to stay
Pros:

Very nice, cookies upon arrival, comfortable room, good breakfast

Cons:

WiFi

2026-09-03 • via Nuitee
K
Karen • couple • us
10
2026-08-28 • via Nuitee