Country Inn & Suites by Radisson, West Bend, WI

Hotels
•
Country Inn & Suites by Radisson Americas
8 (395 reviews)
2000 Gateway Court , West Bend , us
+1 262-334-9400

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Room service
See all facilities

Review Highlights

Pros:
Clean and comfortable rooms
Great location
Cons:
Rude staff
Cleanliness issues

Categories

Cleanliness
6.75
Multiple complaints about mustiness and dampness, indicating unsatisfactory cleanliness.
Service
7.75
Staff was rude and unhelpful based on several reviews, impacting service rating.
Location
9.25
Described as convenient and central, with easy access to amenities.
Room Quality
8.25
Generally comfortable rooms, although there were cleanliness issues noted.
Amenities
8.25
Whirlpool and pool noted positively despite staff issues.
Value for Money
8.25
Generally affordable for the provided services, positive sentiments outweigh negatives.
Food and Beverage
7.25
Breakfast was lackluster but available, some complaints about coffee availability.
Overall Experience
8.25
Mixed reviews; while some areas need improvement, overall rating aligns with target.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:29

Property Description

Indulge in Comfort and Convenience

Relax and Unwind: Enjoy the indoor swimming pool and hot tub during your stay at Country Inn & Suites by Radisson West Bend.

Modern Amenities: Stay connected with free Wi-Fi and entertain yourself with a 32-inch flat-screen cable TV in your cozy guest room.

Convenient Facilities: Start your day right with a daily continental breakfast, take advantage of the on-site launderette, and stay active with complimentary access to a nearby fitness centre.

Experience a perfect blend of relaxation and convenience at our hotel, just a short distance from West Bend Riverwalk. Book your stay now at Country Inn & Suites by Radisson West Bend for a memorable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Location

Guest Reviews

8
Based on 395 reviews
Cleanliness: 6.75
Service: 7.75
Location: 9.25
Room Quality: 8.25
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 7.25
Overall Experience: 8.25
J
Jeffrey • couple • us
3
So-so
Cons:

AC was loud during night. Floor was dirty bathroom was not very clean.

2026-08-21 • via Nuitee
E
Erica • family_with_children • us
8
I would stay for sure again
Pros:

Breakfast was good.would of liked some pastries and more milk but other than that was nice people above us were loud but not unbearable

Cons:

Bed was a little hard but clean

2026-08-12 • via Nuitee
R
Ronald • solo_traveller • us
7
Overall it was a good stay.
Pros:

Breakfast was good. So was the location.

Cons:

The bathroom exhaust fan switch in room 116 did not work. It was reported both at the front desk and by text response. It was not fixed during my stay.

2026-08-11 • via Nuitee
L
Linda • couple • us
6
We just needed a place to sleep, so met our needs.
Pros:

Easy to find and close to the highway; free cookies at check in

Cons:

The mattress was terrible/ I felt like I was rolling to the middle of the bed; the bed linens were not good-must have been a polyester blend- not breathable. The tub in the main part of the room was unexpected/ we did not use. Almost no counter space in the bathroom.

2026-08-10 • via Nuitee
W
Wayne • solo_traveller • us
9
Overall, a very nice stay. The beds are a little too hard, but that can’t be perfect.
Pros:

Close to work

Cons:

N/A

2026-08-09 • via Nuitee
R
Roman Slovinec • family_with_children • sk
8
Good, but overpriced for the location, likely due to the lack of competition in the area.
Pros:

Overall hotel atmosphere.
Convenient location, especially for events at the nearby ice arena.
Indoor swimming pool.
Wi‑Fi worked well throughout our stay.

Cons:

We are used to European-style hotel breakfast buffets, and the typical US breakfast offered here felt quite basic and unhealthy. Housekeeping in US is limited as well in general, no exception here. In Europe, hotel rooms are usually cleaned daily, while here the room was cleaned only once during our 6-night stay. We had to empty our own trash several times.

2026-08-07 • via Nuitee
J
Justin • couple • us
9
We truly enjoyed our stay
Pros:

The layout of the room was amazing ang the comfort level was perfect and the Pool temp was just right and very quiet

Cons:

The shower drained very slow

2026-08-04 • via Nuitee
K
K5770DIchrism • Family
2
Gross and disgusting. Needs a full blown top to bottem cleaning and refurbising.
Pros:

Not much good to say about our 5 night stay. The overall cleanliness of room 212 was disgustingly filthy. We needed to use pillow cases and a sheet as covers for the couch and sitting chair to cover up the obvious dirt & grease stains. The bath room wall by the wall switch appeared to have been wiped with a feces stained rag. The ceiling fan and ceiling was covered in black dust. End tables in the bed room had not been cleaned. The king bed fitted sheet did not stay fitted to the mattress though a nights sleep. As far as the service - not pleasant. The front desk was irritated when we requested an extra blanked for our son. Breakfast was edible but same powdered eggs/sausage links/waffles each day. We will not be back and do not recommend.

2026-07-27 • via Tripadvisor
K
Karin • solo_traveller • se
3
Bra läge men ej prisvärt.
Pros:

Nära motorvägen, bra kaffe i lobbyn.

Cons:

Ostädat, bubbelbadkaret var ofräscht, trasiga gardiner.

2026-07-24 • via Nuitee
M
Mary • couple • us
9
2026-07-24 • via Nuitee
M
Matthew • couple • us
9
This is a great get away from home retreat right in town
Pros:

Having a jacuzzi in my room was first and that was pretty fun, my girlfriend loved it, everything was very clean

Cons:

Only thing was the light above our spa did not work

2026-07-15 • via Nuitee
G
Gregory • solo_traveller • us
10
Pros:

Everything. I had a nice quiet time not one problem loved the soap dispensers. The gal at the front desk was very kind.

Cons:

Everything was great

2026-07-13 • via Nuitee
K
Kimberly • solo_traveller • us
8
Pros:

Clean and quiet. Breakfast included

Cons:

I would have like a fitness room

2026-07-09 • via Nuitee
J
Jennifer • solo_traveller • us
6
2026-07-08 • via Nuitee
K
Kelly • couple • us
5
Would have been a great experience if the room didn’t smell like stale smoke.
Pros:

Convenience, close to highway, friendly receptionist when we checked in!

Cons:

Room smelled of stale smoke.

2026-07-02 • via Nuitee
M
Mary • extended_group • us
9
2026-06-21 • via Nuitee
C
Calen • couple • us
10
2026-06-16 • via Nuitee
S
Stephanie • couple • us
6
Cons:

Really loud

2026-06-15 • via Nuitee
M
Marilynn • solo_traveller • us
8
Pros:

The staff was very friendly and helpful.
Our room was clean.
The tub and sink were clean but took a little bit to drain the water.
The beds were comfortable.
The location was perfect for hiking the IAT.
We would stay there again.

2026-06-08 • via Nuitee
M
McNamara • extended_group • us
6
Too expensive for older hotel. Front staff at desk very nice & Accomadating
Pros:

Not enough healthy choices.

Cons:

Need more fruit & whole grains.

2026-06-05 • via Nuitee