Hotel Indigo Cleveland Downtown by IHG

Hotels
•
Hotel Indigo
8 (1521 reviews)
651 Huron Road , Cleveland , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
High pet fee
Long valet wait times

Categories

Cleanliness
7.5
There were reports of hair on the bathroom floor and cleanliness issues mentioned.
Service
8.5
Positive comments about staff politeness and professionalism.
Location
9
Often praised for its convenience to local venues.
Room Quality
8
The room quality was generally good, with a few exceptions.
Amenities
7
Limited amenities, as some guests reported missing essentials like bedding.
Value for Money
7.5
Comments suggest some feel the price is high for what was provided.
Food and Beverage
8
Breakfast quality was mentioned negatively, but bar and restaurant staff were good.
Overall Experience
8.5
Overall positive experiences with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:46

Property Description

Chic Downtown Accommodation
Hotel Indigo Cleveland Downtown offers stylish accommodation in the heart of downtown Cleveland, just a stone's throw away from the iconic Rock & Roll Hall of Fame. Each room is equipped with modern amenities including cable TV, coffee makers, and spacious work desks for your convenience.

Delicious Dining and Convenient Facilities
Indulge in delectable dishes at the on-site Restaurant Headliner Bar and Eatery, serving up scrumptious breakfast and dinner options. Stay active at the fitness centre or host successful meetings in one of the four meeting rooms. Need to catch up on work? The business centre has you covered.

Prime Location for Entertainment and Exploration
With Rocket Mortgage Fieldhouse across the street and popular attractions like the House of Blues, Progressive Field, and the Children’s Museum within walking distance, there's no shortage of entertainment options. Book your stay now and explore all that Cleveland has to offer!

Important information:

The hotel charges an incidental fee of USD 60 per night.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 45 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1521 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8.5
L
LAURA • extended_group • us
8
Location perfect for footing it around!
Pros:

The location was perfect to walk around and experience some local attractions.
Staff were helpful and kind.

Cons:

An elevator was out and the bathroom could use an update.
The free breakfast at the restaurant looked good but there was a wait so we did not stay to experience.

2026-07-04 • via Nuitee
A
Abram • solo_traveller • us
8
2026-07-03 • via Nuitee
M
Mark • couple • us
8
We enjoyed the stay…
Pros:

Location was great for closeness…to the ballpark.

Cons:

They were working on the elevators…so it was inconvenient.

2026-07-03 • via Nuitee
J
Jackie212 • solo_traveller • us
10
2026-07-02 • via Nuitee
D
David • couple • us
10
Will stay again
Pros:

Staff was very cordial and helpful.

2026-07-01 • via Nuitee
Z
Zachary • couple • us
9
2026-06-29 • via Nuitee
L
Linda • couple • us
8
2026-06-29 • via Nuitee
A
Andrew • couple • us
10
2026-06-29 • via Nuitee
E
Erin • couple • us
10
A perfect place to stay!!
Pros:

Valet, placement, and rooms!!!!

Cons:

Nothing

2026-06-29 • via Nuitee
K
Kevin • couple • us
6
2026-06-20 • via Nuitee
Z
ZAID • couple • ca
5
It’s nice if you want to sleep only
Pros:

Location and comfort

Cons:

The cleanliness. The sink was partially clogged and room service didn’t clean the room

2026-06-19 • via Nuitee
W
wendy • solo_traveller • us
8
Pros:

Location, would be easy for games at both stadiums.

Cons:

Hotel is under construction which made it difficult to get from floor to floor. Had initial issues with cleanliness in our first room but it was quickly rectified with a room relocation.

2026-06-17 • via Nuitee
M
Mariana • family_with_children • us
9
Very good price for the location
Pros:

Great location for the price, spacious room with fully equipped kitchen and appliances, beautiful design

Cons:

The only downside is the noise coming from the outside but that’s not the hotel’s fault so just bring some good ear plugs for a good night sleep

2026-06-16 • via Nuitee
K
Krismap • Couples • Michigan
2
Won't be back. Creepy/Sus experience
Pros:

This hotel was not up to par with other Hotel Indigo I've been to, that's for sure. I tried to check in early so they would just notify me when the rooms are ready but the girl was snippy with me and told me no it can't happen. I've never ever had any problems with any other hotel in US or across the pond to be able to check in early and just get notified when room was ready. Found that kind of weird.

Area: Great area and right across the street from Progressive Field and near Rocket arena. Very walkable to lots of restaurants and bars.

Parking: Ridiculously, $54/night and valet service is slow and lines of cars out in front with no valet guys around at all. Not sure if they only had one guy working or what. There's a parking ramp across the street but beware you have to pay every time you go in/out and when there's an event in area, it may very well be full depending on the time you get there.

Elevators: They are the slowest elevators I've probably ever been in and only ONE is working. Probably why they are renovating them. Luckily we didnt get a room/floor where there were doing work because they were jack hammering very loudly at early hours in the morning.

Rooms: We happened to get a wheelchair accessible room (not handicapped) which was nice and big but I could tell it was one of their older rooms just by grungy curtains and doors to bathroom and room were junky. We had to forcefully slam our door shut in order for it to close. The bathroom had old floor and the shower was the most shocking. It was the type of floor that you'd fine in a public pool shower. I seriously wished i brought some flip flops at that point. It was a accessibe shower so there was just a flimsy curtain that you shut but it obviously didnt stop the water from going all over the bathroom floor. I had to mop up a mess afterwards. The beds were comfortable and seemed clean. The charging ports next to the beds did not work either USB or Plug. That was frustrating. We were very happy we were staying there for only one night because honestly, I dont think I would be able to stay in that room for any more nights. Another thing, the air in the room is not central air controlled by thermostat. It controlled by a unit in the room this is obnoxiously loud. Thankfully, I had an extra pillow for over my head plus ear plugs.

*NOTE: Scary thing that happened*
In the evening while I was in bed reading and my husband was sleeping, I hear some voices outside our door then knocking on my door. They did NOT say "room service whatsoever". They pounded again not saying anything and as I was reaching the door a man tried to get into the room. I slammed the door shut and yelled at him, he tried to open it again and I yelled again. At this point, by husband is getting out of bed (he didnt hear the knocking) and went to the door. The man at the door asked if we requested towels (we did NOT). After that, the man left and nothing else happened. I thankfully, had deadbolt and door gaurd placed on our door like I alwasys do but this door could have easily been kicked in due to the quality of it and the filmy saftey locks. I have no idea if this was suspicious activity or was really just an honest error on one of the staff's behalf. It was a scary situation indeed for me and I'm glad my husband was there with me.

Needless to say, I will not be back to this hotel. I'll gladly spend more money to stay at another hotel a little furter from the arena/field than deal with this place again.

2026-06-15 • via Tripadvisor
S
STEPHANIE • family_with_children • fr
9
Pros:

Chambre spacieuse et propre, personnel très gentil et toujours souriant ! Très bien situé pour découverte à pied et le sport.

2026-06-14 • via Nuitee
L
Lisa • solo_traveller • us
9
Pros:

The bed was extremely comfortable

Cons:

There were 3 of us and only 2 complimentary breakfast vouchers.

2026-06-11 • via Nuitee
J
Jennifer • solo_traveller • us
10
Cons:

Valet parking took forever to bring our car

2026-06-10 • via Nuitee
K
Kenneth • solo_traveller • gb
7
2026-06-09 • via Nuitee
A
Alicia • family_with_children • us
10
Great budget hotel with friendly staff and easy access to landmarks
Pros:

Convenience to the events and price

2026-06-08 • via Nuitee
M
Marcelo • couple • us
6
Should be better for the price.
Pros:

Location.

Cons:

Bed lined old and uncomfortable, bathroom tube curtain with hair. Price too expensive.

2026-06-08 • via Nuitee