Hotel Indigo Cleveland Downtown by IHG

Hotels
•
Hotel Indigo
8 (1506 reviews)
651 Huron Road , Cleveland , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
High pet fee
Long valet wait times

Categories

Cleanliness
7.5
There were reports of hair on the bathroom floor and cleanliness issues mentioned.
Service
8.5
Positive comments about staff politeness and professionalism.
Location
9
Often praised for its convenience to local venues.
Room Quality
8
The room quality was generally good, with a few exceptions.
Amenities
7
Limited amenities, as some guests reported missing essentials like bedding.
Value for Money
7.5
Comments suggest some feel the price is high for what was provided.
Food and Beverage
8
Breakfast quality was mentioned negatively, but bar and restaurant staff were good.
Overall Experience
8.5
Overall positive experiences with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:46

Property Description

Chic Downtown Accommodation
Hotel Indigo Cleveland Downtown offers stylish accommodation in the heart of downtown Cleveland, just a stone's throw away from the iconic Rock & Roll Hall of Fame. Each room is equipped with modern amenities including cable TV, coffee makers, and spacious work desks for your convenience.

Delicious Dining and Convenient Facilities
Indulge in delectable dishes at the on-site Restaurant Headliner Bar and Eatery, serving up scrumptious breakfast and dinner options. Stay active at the fitness centre or host successful meetings in one of the four meeting rooms. Need to catch up on work? The business centre has you covered.

Prime Location for Entertainment and Exploration
With Rocket Mortgage Fieldhouse across the street and popular attractions like the House of Blues, Progressive Field, and the Children’s Museum within walking distance, there's no shortage of entertainment options. Book your stay now and explore all that Cleveland has to offer!

Important information:

The hotel charges an incidental fee of USD 60 per night.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 45 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1506 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8.5
L
Lisa • solo_traveller • us
9
Pros:

The bed was extremely comfortable

Cons:

There were 3 of us and only 2 complimentary breakfast vouchers.

2026-06-11 • via Nuitee
J
Jennifer • solo_traveller • us
10
Cons:

Valet parking took forever to bring our car

2026-06-10 • via Nuitee
K
Kenneth • solo_traveller • gb
7
2026-06-09 • via Nuitee
R
Rasheeda • solo_traveller • us
7
2026-06-08 • via Nuitee
M
Marcelo • couple • us
6
Should be better for the price.
Pros:

Location.

Cons:

Bed lined old and uncomfortable, bathroom tube curtain with hair. Price too expensive.

2026-06-08 • via Nuitee
A
Alicia • family_with_children • us
10
Great budget hotel with friendly staff and easy access to landmarks
Pros:

Convenience to the events and price

2026-06-08 • via Nuitee
B
Bassem • family_with_children • us
4
2026-06-07 • via Nuitee
S
Stephen • extended_group • us
9
2026-05-31 • via Nuitee
B
Brian • family_with_children • us
10
2026-05-31 • via Nuitee
D
Dan • couple • us
7
It was just fine
Pros:

Location and price

Cons:

Only half clean. Staff didn't tell us where to go or any basic information at check in

2026-05-27 • via Nuitee
J
Joshua • solo_traveller • us
8
2026-05-26 • via Nuitee
P
Patricia • couple • us
7
Pros:

Was close to arena

Cons:

Shade in room was broken. Light came. Was reported to front desk but didn’t get impression she would report and wasn’t fixed during stay.

2026-05-25 • via Nuitee
D
Desnoyer • family_with_children • us
5
2026-05-24 • via Nuitee
D
doron • solo_traveller • il
5
Pros:

מיקום

2026-05-23 • via Nuitee
K
Ken • couple • au
2
Scary guy ruined it for me
Pros:

Good location

Cons:

I went down to pickup my toothpaste late at night (they wouldn’t bring it to my room). To do this quickly I put a hoodie on and wrapped a towel around waist (securely wrapped also had pants underneath anyway). Got told off by this random guy in a really scary way - he goes “YOU CANT DO THAT” and when I immediately apologised he goes “NO SIR YOU CANT DO THAT”. He was a big guy and it was honestly really scary - I apologised immediately and realised he just didn’t let it go

2026-05-23 • via Nuitee
T
Tracey • couple • us
8
Perfect location!
Pros:

The hotel is located right in the heart of the city. We were across the street from the Cleveland Guardians stadium and were able to walk to the Rock and Roll Hall of Fame in about 20 minutes. Mind you, it is 20 minutes downhill to the HOF, so 20 minutes UPHILL on the way back :) We passed Browns Stadium on the way. From the HOF, we moved a little further down to a tequila bar with a beautiful view of Lake Erie. There were no ball games being played the days we were there so the city was a bit quiet but we walked across the street to Whistle Taproom and Venue for pizza and drinks. They have a beer wall full of self pour beers, wines, ciders and mojitos/margaritas which was fun. Hotel staff was amazing and allowed us to check in early which was much appreciated after a long ride.

Cons:

There was construction going on in the hotel which shut down a couple of elevators. There were times when we had to wait for the elevator which was really no big deal. There is also no parking lot. You can pay $50.00 for valet parking, or pay to park in the lot across the street. We were only staying one night so parked across the street which cost $31.50 for the night. Not hotel related but we stopped at CVS a few blocks away and were greeted at the door by an armed guard so we made sure to get back to the hotel before dark. Relatable to any big city :(

2026-05-22 • via Nuitee
M
Maureen • couple • us
8
Convenient and friendly staff
Pros:

Walking distance to Progressive Field
Friendly staff

Cons:

Room was next to noisy elevator

2026-05-20 • via Nuitee
W
Willow • couple • us
1
2026-05-20 • via Nuitee
6
618daltonk • Friends getaway
2
Unacceptable Stay – Sanitation Issues, Elevator Failure, Accessibility Concerns & No Resolution
Pros:

One of the worst hotel experiences I’ve had and completely inconsistent with what I expected from an IHG property.

Issues experienced during our stay:

• Visibly soiled mattress, bloody and yellow stained sheets - absolutely disgusting
• Confirmed King + sleeper sofa room was not honoured despite arriving before check-in
• Told our booked room was now unavailable and a rollaway bed would have to work instead of the sleeper sofa (for a guest who is 6’5”)
• Hotel renovations were not properly disclosed prior to arrival
• Elevators stopped working during our stay and we were required to walk 6 flights of stairs multiple times
• Despite someone in our group having a knee injury, we were unwillingly kept on the same floor and not moved to a lower floor
• We spent approximately 45 minutes circling the hotel just to access valet because cars were not being cleared efficiently
• Returned at 1:30 AM to find the rollaway left unassembled outside our room
• Mattress was visibly dirty and stained, including a large red stain
• First sheets had blood and yellow stains• Replacement sheets were also visibly stained• Small bugs present in the room
• Over 1 hour wait to retrieve our vehicle the next day
• Poor communication and service throughout

The cleanliness issues were the most concerning. Receiving multiple sets of visibly stained bedding and being expected to sleep on a heavily soiled rollaway bed is unacceptable and does not align with the standards IHG promotes.

I requested a refund while at the hotel but received no meaningful resolution. Covering valet and issuing 5,000 IHG points may address part of the parking inconvenience, but it does nothing to address the sanitation concerns and overall experience.

Since checkout, the hotel has been largely unresponsive and emails to the General Manager have gone unanswered.

Overall, this stay fell well below basic hospitality, cleanliness, accessibility, and guest service expectations.

Left feeling absolutely disgusted with the property and the health concerns left right and centre - and nobody communicates back now that we’ve checked out from the hotel.

2026-05-19 • via Tripadvisor
T
twinsdad5454 • Family
10
Really Great Hotel
Pros:

We stayed at this property for two days. We came up to watch the Reds play in Cleveland. I cannot say enough about Julia at the front desk as well as Mackenzie at the front desk. We had a minor issue and they made sure that the issue was taken care of and we were satisfied. I can’t say enough great about this property. We will definitely be back!!

2026-05-18 • via Tripadvisor