Hotel Indigo Cleveland Downtown by IHG

Hotels
•
Hotel Indigo
8 (1446 reviews)
651 Huron Road , Cleveland , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
High pet fee
Long valet wait times

Categories

Cleanliness
7.5
There were reports of hair on the bathroom floor and cleanliness issues mentioned.
Service
8.5
Positive comments about staff politeness and professionalism.
Location
9
Often praised for its convenience to local venues.
Room Quality
8
The room quality was generally good, with a few exceptions.
Amenities
7
Limited amenities, as some guests reported missing essentials like bedding.
Value for Money
7.5
Comments suggest some feel the price is high for what was provided.
Food and Beverage
8
Breakfast quality was mentioned negatively, but bar and restaurant staff were good.
Overall Experience
8.5
Overall positive experiences with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:46

Property Description

Chic Downtown Accommodation
Hotel Indigo Cleveland Downtown offers stylish accommodation in the heart of downtown Cleveland, just a stone's throw away from the iconic Rock & Roll Hall of Fame. Each room is equipped with modern amenities including cable TV, coffee makers, and spacious work desks for your convenience.

Delicious Dining and Convenient Facilities
Indulge in delectable dishes at the on-site Restaurant Headliner Bar and Eatery, serving up scrumptious breakfast and dinner options. Stay active at the fitness centre or host successful meetings in one of the four meeting rooms. Need to catch up on work? The business centre has you covered.

Prime Location for Entertainment and Exploration
With Rocket Mortgage Fieldhouse across the street and popular attractions like the House of Blues, Progressive Field, and the Children’s Museum within walking distance, there's no shortage of entertainment options. Book your stay now and explore all that Cleveland has to offer!

Important information:

The hotel charges an incidental fee of USD 60 per night.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 45 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1446 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8.5
A
Andrea • family_with_children • us
5
Pros:

wanted to share some feedback from our stay last night when we were in town for the Cavs game.



First, I just want to say your staff was genuinely great—everyone we interacted with was really kind, helpful, and quick to fix things, which we appreciated.



We did have a couple issues, though. When we first checked in, the room didn’t have the sleeper sofa we were told it would, so we had to switch rooms. Not a huge deal, and I appreciate how quickly that was handled, but the bathtub in the original room was also dirty, so I’m glad we moved.



In the new room, we also had trouble with the air conditioner, which didn’t seem to be working properly and made the room uncomfortable.



The biggest issue was early the next morning. For over an hour, there was a lot of noise right outside our room from housekeeping. It wasn’t just normal talking—it was loud conversations, laughing that honestly sounded like shouting, slamming things around, and what sounded like garbage bags being opened over and over again. It was constant and right outside our door, so it completely woke us up and made it impossible to get back to sleep.



There were also people yelling outside, but the noise from the hallway was really the main problem.



I totally understand that hotels are busy, but that level of noise for that long, especially that early, was pretty frustrating and not what we expected.



I’m sharing this because I do think something like this should be looked into, and I’d really appreciate if you could consider some type of partial refund or credit toward our stay.



Thanks again for the kindness from your staff—we did notice and appreciate that. I just wish the overall experience had matched that.

Cons:

wanted to share some feedback from our stay last night when we were in town for the Cavs game.



First, I just want to say your staff was genuinely great—everyone we interacted with was really kind, helpful, and quick to fix things, which we appreciated.



We did have a couple issues, though. When we first checked in, the room didn’t have the sleeper sofa we were told it would, so we had to switch rooms. Not a huge deal, and I appreciate how quickly that was handled, but the bathtub in the original room was also dirty, so I’m glad we moved.



In the new room, we also had trouble with the air conditioner, which didn’t seem to be working properly and made the room uncomfortable.



The biggest issue was early the next morning. For over an hour, there was a lot of noise right outside our room from housekeeping. It wasn’t just normal talking—it was loud conversations, laughing that honestly sounded like shouting, slamming things around, and what sounded like garbage bags being opened over and over again. It was constant and right outside our door, so it completely woke us up and made it impossible to get back to sleep.



There were also people yelling outside, but the noise from the hallway was really the main problem.



I totally understand that hotels are busy, but that level of noise for that long, especially that early, was pretty frustrating and not what we expected.



I’m sharing this because I do think something like this should be looked into, and I’d really appreciate if you could consider some type of partial refund or credit toward our stay.



Thanks again for the kindness from your staff—we did notice and appreciate that. I just wish the overall experience had matched that.

2026-03-27 • via Nuitee
I
Isis • couple • us
9
Pros:

Property was easily accessible, very nice and helpful staff members.

Cons:

Shower floors looked unmaintained.

2026-03-27 • via Nuitee
K
Katherine • family_with_children • us
10
2026-03-26 • via Nuitee
A
Abbey • extended_group • us
7
2026-03-16 • via Nuitee
A
Ahmad • solo_traveller • ly
9
2026-03-14 • via Nuitee
W
Woodhall • family_with_children • us
7
2026-03-10 • via Nuitee
F
Fu • solo_traveller • cn
10
2026-03-08 • via Nuitee
P
Phantashia • couple • us
8
Overall nice underwhelm by bathroom
Pros:

Location was perfect

Cons:

The bathroom could be much better. Toilet paper to far away from toilet. Stained tub and corner of wall

2026-03-05 • via Nuitee
J
Jacqueline • couple • us
9
Pros:

Great location

Cons:

Parking fees are crazy

2026-03-04 • via Nuitee
D
Diane • family_with_children • us
10
2026-03-04 • via Nuitee
S
Samantha • extended_group • us
8
Very comfortable for a weekend stay. The location was the absolute best and close to everything.
Pros:

I did enjoy that they offered Valet and everyone was very friendly

2026-03-03 • via Nuitee
P
Precious • couple • us
10
I like the hotel very comfortable all supplies needed was there great customer service as well wish had a pool tho
Pros:

Nice clean

Cons:

Breakfast

2026-03-02 • via Nuitee
T
Teresa • family_with_children • us
10
2026-03-02 • via Nuitee
S
STEVEN • family_with_children • us
10
Pros:

The room was amazing bed was very comfortable pillows usually are not good but surprisingly they were good the lady who checked us in was amazing location was what we were looking for this is not are only time be back more thank you very much!!!

Cons:

Really don't have a negative

2026-03-01 • via Nuitee
A
Amanda • family_with_children • us
10
2026-03-01 • via Nuitee
J
Jennifer • couple • us
10
Nice staff. Clean rooms.
Pros:

We always stay here when we go to Cleveland. It is always clean and the staff is always very nice.

Cons:

It isn’t really a dislike, but our toilet wasn’t acting right. We called front desk and they got it fixed somewhat but we had to hold the handle down to make it flush.

2026-02-28 • via Nuitee
T
Taevohn • couple • us
10
2026-02-27 • via Nuitee
J
Jill • family_with_children • us
10
Pros:

Close to downtown Arena & other stadium

Cons:

My car was not secured when valet took it and someone had gone thru the car, I don’t believe anything was taken as I had removed all valuable items in advance

2026-02-26 • via Nuitee
A
Alyse • family_with_children • us
10
Excellent stay and would recommend.
Pros:

It was perfect for our quick trip to the CAVS game. Good location. Excellent staff, friendly and knowledgeable.

Cons:

Hallway smelled a little funky but the room didn’t.

2026-02-26 • via Nuitee
S
Sandra • family_with_children • us
7
Pros:

Excellent location if attending an event at Rocket Arena.

Cons:

Parking is valet or use the parking garage across from the hotel. Parking is pricey either way.
If using the garage, make sure to have your phone ready. Scan the QR code and follow the instructions to add your vehicle and credit card information. There are no parking lot attendants.

2026-02-25 • via Nuitee