Hotel Indigo Cleveland Downtown by IHG

Hotels
•
Hotel Indigo
8 (1473 reviews)
651 Huron Road , Cleveland , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Cons:
Cleanliness issues
High pet fee
Long valet wait times

Categories

Cleanliness
7.5
There were reports of hair on the bathroom floor and cleanliness issues mentioned.
Service
8.5
Positive comments about staff politeness and professionalism.
Location
9
Often praised for its convenience to local venues.
Room Quality
8
The room quality was generally good, with a few exceptions.
Amenities
7
Limited amenities, as some guests reported missing essentials like bedding.
Value for Money
7.5
Comments suggest some feel the price is high for what was provided.
Food and Beverage
8
Breakfast quality was mentioned negatively, but bar and restaurant staff were good.
Overall Experience
8.5
Overall positive experiences with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:46

Property Description

Chic Downtown Accommodation
Hotel Indigo Cleveland Downtown offers stylish accommodation in the heart of downtown Cleveland, just a stone's throw away from the iconic Rock & Roll Hall of Fame. Each room is equipped with modern amenities including cable TV, coffee makers, and spacious work desks for your convenience.

Delicious Dining and Convenient Facilities
Indulge in delectable dishes at the on-site Restaurant Headliner Bar and Eatery, serving up scrumptious breakfast and dinner options. Stay active at the fitness centre or host successful meetings in one of the four meeting rooms. Need to catch up on work? The business centre has you covered.

Prime Location for Entertainment and Exploration
With Rocket Mortgage Fieldhouse across the street and popular attractions like the House of Blues, Progressive Field, and the Children’s Museum within walking distance, there's no shortage of entertainment options. Book your stay now and explore all that Cleveland has to offer!

Important information:

The hotel charges an incidental fee of USD 60 per night.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 45 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for US$25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1473 reviews
Cleanliness: 7.5
Service: 8.5
Location: 9
Room Quality: 8
Amenities: 7
Value for Money: 7.5
Food and Beverage: 8
Overall Experience: 8.5
P
pshuta • solo_traveller • us
10
2026-04-16 • via Nuitee
U
Ulana • extended_group • us
10
Pros:

Very close to stadium

2026-04-14 • via Nuitee
J
Joseph • couple • us
7
2026-04-13 • via Nuitee
P
Priscilla • solo_traveller • us
10
The staff was very accommodating.
Pros:

Perfect

2026-04-10 • via Nuitee
M
Marion • solo_traveller • gb
7
Location is everything for this hotel
Pros:

Location
Large rooms
Comfortable beds

Cons:

Decor needs refreshing
Lift broke
Bar shut early

2026-04-10 • via Nuitee
A
Angela • couple • us
10
Stayed here for a basketball ball game
Pros:

Great location

2026-04-09 • via Nuitee
J
Jacqueline • couple • us
7
Pros:

Location

Cons:

Not even a glass for drinks. For the price the room could have been a red roof inn

2026-04-08 • via Nuitee
M
Marcia • couple • us
7
Only reason to stay here is the location. Look elsewhere to eat though!
Pros:

Great location for Guardians or Cabs games. Comfortable & clean.

Cons:

Only one elevator working. The lobby was very cold in temperature. The restaurant staff was excellent but not much of a food selection. No continental breakfast available.

2026-04-07 • via Nuitee
J
janet • extended_group • us
8
Decent hotel. Restaurant is dinky but food was decent bar food.
Pros:

Location is STEPS away from the Rocket Center!
The front desk lady told us to park in the garage across the street. She was WRONG. Please DO NOT park across the street in the Metropolis Gateway East Garage. They charged us $85 to park from 4pm - 9am. A-holes.
Use the valet or some other spot not that bs garage!!!
Hotel and my room were clean.

Cons:

The lady told us to park in the garage and it was MORE than the valet.

2026-04-07 • via Nuitee
K
Kurtis • couple • us
7
Great location. Elevator too loud keeping us up all night
Pros:

Location

Cons:

The elevator made too much noise each time it operated all night long.

2026-04-06 • via Nuitee
J
John • family_with_children • us
9
2026-04-05 • via Nuitee
D
Doug • solo_traveller • us
9
Valet staff were exceptional. Location is perfect
Pros:

Location

Cons:

Dated. Restaurant

2026-04-04 • via Nuitee
A
Allen • solo_traveller • us
8
2026-04-01 • via Nuitee
A
Andrea • family_with_children • us
5
Pros:

wanted to share some feedback from our stay last night when we were in town for the Cavs game.



First, I just want to say your staff was genuinely great—everyone we interacted with was really kind, helpful, and quick to fix things, which we appreciated.



We did have a couple issues, though. When we first checked in, the room didn’t have the sleeper sofa we were told it would, so we had to switch rooms. Not a huge deal, and I appreciate how quickly that was handled, but the bathtub in the original room was also dirty, so I’m glad we moved.



In the new room, we also had trouble with the air conditioner, which didn’t seem to be working properly and made the room uncomfortable.



The biggest issue was early the next morning. For over an hour, there was a lot of noise right outside our room from housekeeping. It wasn’t just normal talking—it was loud conversations, laughing that honestly sounded like shouting, slamming things around, and what sounded like garbage bags being opened over and over again. It was constant and right outside our door, so it completely woke us up and made it impossible to get back to sleep.



There were also people yelling outside, but the noise from the hallway was really the main problem.



I totally understand that hotels are busy, but that level of noise for that long, especially that early, was pretty frustrating and not what we expected.



I’m sharing this because I do think something like this should be looked into, and I’d really appreciate if you could consider some type of partial refund or credit toward our stay.



Thanks again for the kindness from your staff—we did notice and appreciate that. I just wish the overall experience had matched that.

Cons:

wanted to share some feedback from our stay last night when we were in town for the Cavs game.



First, I just want to say your staff was genuinely great—everyone we interacted with was really kind, helpful, and quick to fix things, which we appreciated.



We did have a couple issues, though. When we first checked in, the room didn’t have the sleeper sofa we were told it would, so we had to switch rooms. Not a huge deal, and I appreciate how quickly that was handled, but the bathtub in the original room was also dirty, so I’m glad we moved.



In the new room, we also had trouble with the air conditioner, which didn’t seem to be working properly and made the room uncomfortable.



The biggest issue was early the next morning. For over an hour, there was a lot of noise right outside our room from housekeeping. It wasn’t just normal talking—it was loud conversations, laughing that honestly sounded like shouting, slamming things around, and what sounded like garbage bags being opened over and over again. It was constant and right outside our door, so it completely woke us up and made it impossible to get back to sleep.



There were also people yelling outside, but the noise from the hallway was really the main problem.



I totally understand that hotels are busy, but that level of noise for that long, especially that early, was pretty frustrating and not what we expected.



I’m sharing this because I do think something like this should be looked into, and I’d really appreciate if you could consider some type of partial refund or credit toward our stay.



Thanks again for the kindness from your staff—we did notice and appreciate that. I just wish the overall experience had matched that.

2026-03-27 • via Nuitee
I
Isis • couple • us
9
Pros:

Property was easily accessible, very nice and helpful staff members.

Cons:

Shower floors looked unmaintained.

2026-03-27 • via Nuitee
K
Katherine • family_with_children • us
10
2026-03-26 • via Nuitee
A
Abbey • extended_group • us
7
2026-03-16 • via Nuitee
A
Ahmad • solo_traveller • ly
9
2026-03-14 • via Nuitee
W
Woodhall • family_with_children • us
7
2026-03-10 • via Nuitee
F
Fu • solo_traveller • cn
10
2026-03-08 • via Nuitee