Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Noisy rooms
Issues with cleanliness in common areas
Dated decor

Categories

Cleanliness
7.63
Some guests mentioned issues with room cleanliness and a dirty windowsill at the pool.
Service
8.6
Frequent mention of friendly staff and efficient service.
Location
9.14
Numerous reviews praised the hotel's great location near Central Station and accessibility to attractions.
Room Quality
8.09
Rooms were mostly described as clean and comfortable, but some noted noise issues.
Amenities
8.12
Kiosk check-in and other facilities received positive mentions; however, some areas were noted as dated.
Value for Money
8.08
Generally noted as good, but some guests felt prices could be more affordable.
Food and Beverage
8.13
Breakfast was praised, though the dining area was noted as dark.
Overall Experience
8.6
The majority of reviews reflect a very satisfactory stay with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 16:52

Property Description

Contemporary Rooms and Convenient Amenities
Refurbished in 2021, Mercure Sydney boasts modern rooms with renovated bathrooms, USB ports, rain showers, and workspaces. Some rooms even offer city views or a balcony.

Prime Location and Stunning Rooftop Facilities
Just a short walk from Central Station, the hotel provides easy access to Sydney's CBD. Guests can enjoy a heated rooftop pool with city panoramas, a sauna, and a fitness center.

Dining Excellence and Exceptional Service
Indulge in Australian and international cuisine at Platform 818 Restaurant and Bar, or savor craft beers at Eve's Bar. With 24-hour room service and a dedicated concierge team, Mercure Sydney ensures a memorable stay.

Book now for an unforgettable experience at Mercure Sydney!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 50 per day.

Location

Guest Reviews

8.3
Based on 11524 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.6
E
Emma • family_with_children • au
6
2026-05-31 • via Nuitee
M
Maria • solo_traveller • au
8
Well priced convenient location
Pros:

Definitely location

Cons:

Air Con noisy

2026-05-30 • via Nuitee
S
Sarah • extended_group • au
10
Pros:

Breakfast was great, clean room, responsive staff.

2026-05-30 • via Nuitee
T
Tahni • couple • au
10
2026-05-30 • via Nuitee
R
Rebecca • family_with_children • au
10
2026-05-30 • via Nuitee
S
Sowrab • family_with_children • au
9
2026-05-30 • via Nuitee
N
Nicole • solo_traveller • au
7
Good location suited me needs
Pros:

Brekky good first day but so many people on the end day could not get in at the time I wanted.
.
John at the checkin counter very helpful.

Cons:

The crowd for brekky on Sat Morning

2026-05-30 • via Nuitee
D
Darren • solo_traveller • au
10
Pros:

Good central location, could walk to everything or catch light rail, friendly, helpful, knowledgeable staff, breakfast was great, dinner at the restaurant was excellent

Cons:

The weather, which is not the venues fault

2026-05-30 • via Nuitee
B
Burton • couple • au
10
Great stay and would definitely stay again.
Pros:

Close to station and breakfast included.

Cons:

Lifts a bit slow.

2026-05-30 • via Nuitee
S
Scott • family_with_children • au
9
2026-05-30 • via Nuitee
M
Michelle • extended_group • au
9
2026-05-30 • via Nuitee
J
James • couple • au
8
2026-05-30 • via Nuitee
G
Gentjana • extended_group • au
5
2026-05-30 • via Nuitee
K
Karen • couple • au
10
Highly recommended
Pros:

Close proximity to train station, happy hour, price and friendly staff

Cons:

Nothin

2026-05-29 • via Nuitee
D
David • solo_traveller • au
1
2026-05-29 • via Nuitee
A
Anthony • family_with_children • au
8
Great proximity to rail facilities.
Pros:

Clean and practical for 3 people. Close to shopping options and Central Station.

Cons:

N/A

2026-05-29 • via Nuitee
R
Robyn • family_with_children • au
10
Would stay again great spot.
Pros:

Location and facilities.

Cons:

Thought the restaurant on level 1 was over priced fish and chips were straight out of a box.

2026-05-29 • via Nuitee
J
Jennifer • couple • au
9
Quick overnight stay to see a theatre production.
Pros:

Located close to theatres, Darling Harbour and Central station.
Very clean and comfortable.
Everything you need for a short stay and good value for money.

Cons:

Can’t complain about anything.

2026-05-29 • via Nuitee
C
Candice • family_with_children • au
10
Exceeded my expectations and great for families staff are amazing
Pros:

I loved how it’s so close to the train station, the staff are absolutely without a doubt amazing and so helpful and they don’t need customers to ask anything they approach us, they go out of their way to help. It’s family friendly my 15 year old son loved it and my 11 month old had a great sleep. I am super impressed even more so that we traveled without my children’s dad as we were meeting him up qld your motel staff made it great and easy thank you

2026-05-29 • via Nuitee
B
Burton • couple • au
10
Great.
Pros:

Excellent in all aspects.

Cons:

Nothing.

2026-05-29 • via Nuitee