Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Noisy rooms
Issues with cleanliness in common areas
Dated decor

Categories

Cleanliness
7.63
Some guests mentioned issues with room cleanliness and a dirty windowsill at the pool.
Service
8.6
Frequent mention of friendly staff and efficient service.
Location
9.14
Numerous reviews praised the hotel's great location near Central Station and accessibility to attractions.
Room Quality
8.09
Rooms were mostly described as clean and comfortable, but some noted noise issues.
Amenities
8.12
Kiosk check-in and other facilities received positive mentions; however, some areas were noted as dated.
Value for Money
8.08
Generally noted as good, but some guests felt prices could be more affordable.
Food and Beverage
8.13
Breakfast was praised, though the dining area was noted as dark.
Overall Experience
8.6
The majority of reviews reflect a very satisfactory stay with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 16:52

Property Description

Contemporary Rooms and Convenient Amenities
Refurbished in 2021, Mercure Sydney boasts modern rooms with renovated bathrooms, USB ports, rain showers, and workspaces. Some rooms even offer city views or a balcony.

Prime Location and Stunning Rooftop Facilities
Just a short walk from Central Station, the hotel provides easy access to Sydney's CBD. Guests can enjoy a heated rooftop pool with city panoramas, a sauna, and a fitness center.

Dining Excellence and Exceptional Service
Indulge in Australian and international cuisine at Platform 818 Restaurant and Bar, or savor craft beers at Eve's Bar. With 24-hour room service and a dedicated concierge team, Mercure Sydney ensures a memorable stay.

Book now for an unforgettable experience at Mercure Sydney!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 50 per day.

Location

Guest Reviews

8.3
Based on 11295 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.6
L
Lalor • extended_group • au
10
Would book again when in city
Pros:

Breakfast was great value for money

Cons:

Nothing

2026-05-09 • via Nuitee
N
Nicole • solo_traveller • au
8
2026-05-09 • via Nuitee
L
Lee • couple • au
8
2026-05-09 • via Nuitee
G
Greg • couple • au
8
2026-05-09 • via Nuitee
E
Elizabeth • family_with_children • au
9
Close to transport and affordable
Pros:

Close to transport . Easy to order meals at Eve’s restaurant. Comfortable. Pleasant staff

Cons:

It was all ok

2026-05-09 • via Nuitee
S
Susan • solo_traveller • au
9
2026-05-09 • via Nuitee
B
beverley • couple • au
9
2026-05-08 • via Nuitee
S
SARAH • solo_traveller • au
7
2026-05-08 • via Nuitee
K
Kiley • family_with_children • au
10
Excellent Amenities,
Pros:

Great ̄location and friendly staff

Cons:

Nothing

2026-05-08 • via Nuitee
G
Gym_mum • solo_traveller • au
5
Pros:

See the pics they put up, nothing like that at all, the bed was comfortable

Cons:

Once we got the trundle bed in for my daughter there was no room to move, no charging ports for phones, you couldnt use the fridge or the phone

2026-05-08 • via Nuitee
A
Alison • solo_traveller • gb
10
2026-05-08 • via Nuitee
A
Amanda • extended_group • au
8
2026-05-08 • via Nuitee
P
Patrick • solo_traveller • au
10
2026-05-08 • via Nuitee
M
McFarland • couple • au
8
2026-05-08 • via Nuitee
F
Ford • solo_traveller • au
8
2026-05-08 • via Nuitee
S
stan • solo_traveller • au
7
Sydney getaway with a lionking
Pros:

Location was very good, staff great.

Cons:

Renovation

2026-05-08 • via Nuitee
L
Leiataua • couple • au
10
2026-05-07 • via Nuitee
U
Udo • solo_traveller • de
9
Pros:

Wir haben die eine Woche im geräumigen Eck-Rundel-Zimmer richtig genommen. Gästewaschsalon war sehr praktisch (4＄pro gang), Lage nahe Central Station und China Town, Frühstück OK, Bar mit Essen und Restaurant beide probiert und für gut befunden.

Cons:

Frühstücksraum recht ungemütlich dunkel und immer sehr voll. In der Umgebung gibt es viele Frühstückslokale als Alternative.

2026-05-07 • via Nuitee
M
Mark • family_with_children • gb
6
Fit for purpose but poor customer service.
Pros:

Good location, and great transport links being near to Central Station and the Airport. Good breakfast with a nice range of food. The room was fit for purpose with 2 double beds and a clean bathroom.

Cons:

On booking we requested an early check in. We knew we would be arriving at around midday and were travelling with 2 young children. When we arrived we were told that we could gain access to our room for a $40 charge but as we had plans to go out we put our luggage into storage. When we handed our luggage over to reception the staff member said that our room was ready if we wanted to access it but another member of staff insisted that we could only access it for the fee. This seems like a total cash grab and poor customer service. By not granting us access they created more work for themselves as they took our bags to the room while we were out. This left a lasting impression of the hotel.

2026-05-07 • via Nuitee
T
Tom • family_with_children • au
10
2026-05-07 • via Nuitee