Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Noisy rooms
Issues with cleanliness in common areas
Dated decor

Categories

Cleanliness
7.63
Some guests mentioned issues with room cleanliness and a dirty windowsill at the pool.
Service
8.6
Frequent mention of friendly staff and efficient service.
Location
9.14
Numerous reviews praised the hotel's great location near Central Station and accessibility to attractions.
Room Quality
8.09
Rooms were mostly described as clean and comfortable, but some noted noise issues.
Amenities
8.12
Kiosk check-in and other facilities received positive mentions; however, some areas were noted as dated.
Value for Money
8.08
Generally noted as good, but some guests felt prices could be more affordable.
Food and Beverage
8.13
Breakfast was praised, though the dining area was noted as dark.
Overall Experience
8.6
The majority of reviews reflect a very satisfactory stay with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 16:52

Property Description

Contemporary Rooms and Convenient Amenities
Refurbished in 2021, Mercure Sydney boasts modern rooms with renovated bathrooms, USB ports, rain showers, and workspaces. Some rooms even offer city views or a balcony.

Prime Location and Stunning Rooftop Facilities
Just a short walk from Central Station, the hotel provides easy access to Sydney's CBD. Guests can enjoy a heated rooftop pool with city panoramas, a sauna, and a fitness center.

Dining Excellence and Exceptional Service
Indulge in Australian and international cuisine at Platform 818 Restaurant and Bar, or savor craft beers at Eve's Bar. With 24-hour room service and a dedicated concierge team, Mercure Sydney ensures a memorable stay.

Book now for an unforgettable experience at Mercure Sydney!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 50 per day.

Location

Guest Reviews

8.3
Based on 10441 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.6
N
Noel • couple • au
7
2026-03-28 • via Nuitee
J
James • couple • au
10
2026-03-28 • via Nuitee
U
Us • family_with_children • au
10
Pros:

It's a convenient location to Central station and China Town

2026-03-28 • via Nuitee
L
Lizzie • family_with_children • au
10
Great rooms, location and value for money
Pros:

Comfortable bed, clean room and sound proof. Location was good and check in and out quick with kiosk.
Bar down stairs was good, enjoyed lunch and dinner.

Cons:

Nothing

2026-03-28 • via Nuitee
M
Margherita • family_with_children • au
8
Pros:

Close to Haymarket and buffet breakfast

Cons:

The lights in the room weren't working in the morning . Bathroom not very clean

2026-03-28 • via Nuitee
D
Daniel • family_with_children • de
9
2026-03-28 • via Nuitee
N
Noel • couple • au
7
2026-03-28 • via Nuitee
N
Noel • solo_traveller • au
7
2026-03-28 • via Nuitee
N
Noel • solo_traveller • au
7
2026-03-28 • via Nuitee
N
Noel • solo_traveller • au
7
2026-03-28 • via Nuitee
L
Latha • extended_group • au
10
Comfortable and value for money
Pros:

Central location, easy access to transport.

2026-03-28 • via Nuitee
K
Kali • family_with_children • au
1
2026-03-27 • via Nuitee
L
Lynne • solo_traveller • us
8
Room was nice, otherwise nothing special.
Pros:

Location was good if you want to be nears trains, not a particularly nice area to walk around compared to other parts of Sydney.

Cons:

Restaurant was dark.

2026-03-27 • via Nuitee
T
Todd • family_with_children • au
10
Pros:

Very helpful staff. Clean, newly renovated, very comfortable room.

2026-03-27 • via Nuitee
P
Patrick • couple • gb
8
2026-03-27 • via Nuitee
S
Saran • family_with_children • au
5
Pros:

Noisy even at night.

2026-03-27 • via Nuitee
G
Graz_S • extended_group • it
9
Buon hotel, migliorabile il bagno
Pros:

Abbiamo apprezzato molto la posizione della struttura, la pulizia generale, la disponibilità di acqua e la colazione varia e abbondante.

Cons:

Per quanto riguarda gli aspetti meno positivi, il bagno era sì pulito, ma un po’ retrò. Sarebbe preferibile una doccia comoda al posto della vasca-doccia, che risultava poco pratica e causava facilmente schizzi d’acqua sul pavimento.

2026-03-27 • via Nuitee
P
Peter • family_with_children • au
9
2026-03-27 • via Nuitee
S
Shona • solo_traveller • au
7
Great location and lovely staff
Pros:

The service was excellent, the front of house staff were very friendly and helpful and I was able to check in early which was much appreciated.

Cons:

The bath was dirty and all the hand and face towels had stains on them even though they'd been laundered. I'd stayed in another room on a previous stay in January which had a newer bathroom and did not have the same issues with the cleanliness of the towels, so it was hopefully a one-off.

The room was very expensive on my visit ($380/night for my single room) so the expectations were a little higher

2026-03-27 • via Nuitee
D
domoto • solo_traveller • jp
8
2026-03-26 • via Nuitee