Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Noisy rooms
Issues with cleanliness in common areas
Dated decor

Categories

Cleanliness
7.63
Some guests mentioned issues with room cleanliness and a dirty windowsill at the pool.
Service
8.6
Frequent mention of friendly staff and efficient service.
Location
9.14
Numerous reviews praised the hotel's great location near Central Station and accessibility to attractions.
Room Quality
8.09
Rooms were mostly described as clean and comfortable, but some noted noise issues.
Amenities
8.12
Kiosk check-in and other facilities received positive mentions; however, some areas were noted as dated.
Value for Money
8.08
Generally noted as good, but some guests felt prices could be more affordable.
Food and Beverage
8.13
Breakfast was praised, though the dining area was noted as dark.
Overall Experience
8.6
The majority of reviews reflect a very satisfactory stay with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 16:52

Property Description

Contemporary Rooms and Convenient Amenities
Refurbished in 2021, Mercure Sydney boasts modern rooms with renovated bathrooms, USB ports, rain showers, and workspaces. Some rooms even offer city views or a balcony.

Prime Location and Stunning Rooftop Facilities
Just a short walk from Central Station, the hotel provides easy access to Sydney's CBD. Guests can enjoy a heated rooftop pool with city panoramas, a sauna, and a fitness center.

Dining Excellence and Exceptional Service
Indulge in Australian and international cuisine at Platform 818 Restaurant and Bar, or savor craft beers at Eve's Bar. With 24-hour room service and a dedicated concierge team, Mercure Sydney ensures a memorable stay.

Book now for an unforgettable experience at Mercure Sydney!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 15 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 80 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 50 per day.

Location

Guest Reviews

8.3
Based on 10441 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.6
M
Mark • family_with_children • au
7
Great location, room tidy - would stay again
Pros:

The location was the best part of the stay.

Cons:

I did not like the self-check in. Particularly costs that were applicable at the self check-in to that of speaking with a member of staff.

2026-03-14 • via Nuitee
D
Duncan • couple • au
10
great staff no problem about leaving car for the day
Pros:

great staff clean hotel

Cons:

nil pool was to busy

2026-03-14 • via Nuitee
S
Stephanie • extended_group • au
10
A perfect place to stay for our getaway to Sydney!
Pros:

Great place to stay - friendly and helpful staff, clean, great location.

Cons:

Nothing I didn’t like!

2026-03-14 • via Nuitee
T
Tobie • family_with_children • au
8
2026-03-14 • via Nuitee
K
Kylie • couple • au
8
Very clean and comfortable with onsite parking. Would recommend!
Pros:

Onsite parking, within walking distance to the city. Loads plod places to eat.

Cons:

The only small thing for me was, the cafe inside the hotel on the ground floor was closed on Sunday and the restaurant upstairs didn’t have lactose free milk.

2026-03-14 • via Nuitee
D
donna • couple • au
10
2026-03-14 • via Nuitee
A
Amani • couple • sa
7
Pros:

موقع الفندق

Cons:

المسبح رائحة الكلور قويه جداا

2026-03-14 • via Nuitee
F
Flynn • couple • au
9
2026-03-14 • via Nuitee
E
Eugene • family_with_children • au
10
2026-03-14 • via Nuitee
P
Pauline • solo_traveller • au
10
Pros:

The central location, the cleanliness, the staff and the gym/pool- especially when they had clean towels for use

Cons:

The price of the room considering….

2026-03-14 • via Nuitee
J
John • couple • au
9
2026-03-14 • via Nuitee
M
Mark • solo_traveller • au
5
A great location to stay in Sydney
Pros:

Locatiion to Central Station is great

Cons:

Nothing in the fridge, quite impersonal I'm sorry to say

2026-03-13 • via Nuitee
Z
Zeyu • solo_traveller • au
8
2026-03-13 • via Nuitee
R
Remy • couple • au
6
Pros:

Great location, comfy pillows!

Cons:

The room had a very musky smell to it & there looked to be mould on the air conditioner vents

2026-03-13 • via Nuitee
J
Judy • couple • au
9
2026-03-13 • via Nuitee
K
Kelly • couple • au
7
2026-03-13 • via Nuitee
S
sally • family_with_children • au
8
Pros:

I liked being nearby the train station as we used the train to get to soccer and footy

Cons:

The gym was basic

2026-03-13 • via Nuitee
M
Monique • family_with_children • au
10
2026-03-12 • via Nuitee
B
Bradley • extended_group • au
10
2026-03-12 • via Nuitee
A
Ashleigh • family_with_children • au
10
Pros:

Amazing location, easy check in, room was clean, loved the lighting.

2026-03-12 • via Nuitee