Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good breakfast
Cons:
Noisy rooms
Issues with cleanliness in common areas
Dated decor

Categories

Cleanliness
7.63
Some guests mentioned issues with room cleanliness and a dirty windowsill at the pool.
Service
8.6
Frequent mention of friendly staff and efficient service.
Location
9.14
Numerous reviews praised the hotel's great location near Central Station and accessibility to attractions.
Room Quality
8.09
Rooms were mostly described as clean and comfortable, but some noted noise issues.
Amenities
8.12
Kiosk check-in and other facilities received positive mentions; however, some areas were noted as dated.
Value for Money
8.08
Generally noted as good, but some guests felt prices could be more affordable.
Food and Beverage
8.13
Breakfast was praised, though the dining area was noted as dark.
Overall Experience
8.6
The majority of reviews reflect a very satisfactory stay with a few minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 16:52

Property Description

Contemporary Rooms and Convenient Amenities
Refurbished in 2021, Mercure Sydney boasts modern rooms with renovated bathrooms, USB ports, rain showers, and workspaces. Some rooms even offer city views or a balcony.

Prime Location and Stunning Rooftop Facilities
Just a short walk from Central Station, the hotel provides easy access to Sydney's CBD. Guests can enjoy a heated rooftop pool with city panoramas, a sauna, and a fitness center.

Dining Excellence and Exceptional Service
Indulge in Australian and international cuisine at Platform 818 Restaurant and Bar, or savor craft beers at Eve's Bar. With 24-hour room service and a dedicated concierge team, Mercure Sydney ensures a memorable stay.

Book now for an unforgettable experience at Mercure Sydney!

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: SYD

Location

Guest Reviews

8.3
Based on 12182 reviews
Cleanliness: 7.63
Service: 8.6
Location: 9.14
Room Quality: 8.09
Amenities: 8.12
Value for Money: 8.08
Food and Beverage: 8.13
Overall Experience: 8.6
K
Keith • couple • au
10
2026-08-23 • via Nuitee
L
Leigh • extended_group • au
9
Pros:

breakfast very good value in package

2026-08-22 • via Nuitee
L
Lok Yee • solo_traveller • hk
8
Pros:

Exceptional location

Cons:

When we arrive, no staff is available to help with the luggages

2026-08-22 • via Nuitee
R
Rebecca • family_with_children • au
10
2026-08-22 • via Nuitee
S
Selena • solo_traveller • au
9
Very happy here. Great value with a short walk to trains, buses and light rail.
Pros:

I’ve stayed here several times over the years. I’m always so comfortable. I had a great view of the city from my window.

Cons:

I liked everything.

2026-08-22 • via Nuitee
Y
YUEJIAO • family_with_children • au
3
I'm never coming back again
Pros:

Great location

Cons:

There was no notice at check-in that there were charges for using the TV, which was really disappointing. They just charged us when we checked out - and we were only did watching children's movie!There's a smell of cooking in the hallway.The pool isn't as big as it looks in the photos either.

2026-08-22 • via Nuitee
T
Tyler • family_with_children • au
8
2026-08-22 • via Nuitee
M
Memory • couple • au
10
We will be back!
Pros:

Excellent breakfast and we were delighted with the gift of wine and chocolates for our anniversary
Thank you so much!

Cons:

Nothing to complain about!

2026-08-22 • via Nuitee
H
Helen • solo_traveller • au
10
2026-08-22 • via Nuitee
C
Clara • couple • au
9
2026-08-22 • via Nuitee
D
David • couple • nz
8
2026-08-21 • via Nuitee
A
Andersen • solo_traveller • au
10
Pros:

Great location. Friendly and super helpful staff. Delicious breakfast. Comfy beds and spacious rooms.

Cons:

Loved everything. It is our favorite place to stay in Sydney.

2026-08-21 • via Nuitee
E
Emma • family_with_children • au
9
2026-08-21 • via Nuitee
C
Casey • couple • au
8
2026-08-21 • via Nuitee
L
Leilani • couple • nz
7
Clean convenient & comfortable
Pros:

Location

Cons:

Noisy

2026-08-21 • via Nuitee
E
Ernest bertrand • family_with_children • fr
9
2026-08-21 • via Nuitee
S
Sa1991 • solo_traveller • au
9
2026-08-21 • via Nuitee
P
Petra • family_with_children • de
5
Pros:

Personal freundlich

Cons:

Nicht sauber

2026-08-20 • via Nuitee
R
Rebecca • family_with_children • gb
9
Pleasant stay in a fantastic spot
Pros:

Location was fantastic

Cons:

That I had to pay for my kids for breakfast, surely this should have been included in the price when I was told breakfast was included. Why wouldn’t that include all the guests?

2026-08-20 • via Nuitee
A
Annette • couple • au
9
Great
Pros:

We have stayed at this hotel every time we come to Sydney. Close to central station.

2026-08-20 • via Nuitee