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Facilities
Property facilities
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Fax/photocopying
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Packed lunches
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Non-smoking throughout
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Beach club nearby (surcharge)
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Beach toys
Review Highlights
Categories
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Property Description
Historic Victorian Charm
Dating back to 1891, our Victorian hotel offers a unique experience with stunning views of the Thames Estuary. Individually decorated rooms, free Wi-Fi, and a brasserie restaurant await you.
Classic Boutique Rooms
Experience elegance in our rooms with a classic English boutique style. Enjoy the comfort of private bathrooms with toiletries, tea/coffee facilities, and picturesque views of the Estuary from select rooms.
Relaxation and Entertainment
Unwind in the lounge with estuary views, savor afternoon tea, or bask in the patio area. Explore Adventure Island, Southend’s pier, and nearby attractions, all within walking distance.
Ready to immerse yourself in history and luxury? Book your stay now at our Victorian gem by the Thames Estuary.
Photos shown are of one room type and the exact room types may vary.
Please note that this property cannot accommodate stag, hen and similar parties.
Please note that no dinner will be served on Christmas Day, Boxing Day and New Year's Eve. A limited menu is available in December and January.
Please be aware that cash payments are not accepted.
Cards may be pre-authorized at any time before arrival.
There is a council charge for parking of GBP 6 this is only payable trough a MOBON app - it is advised by the hotel that this app is downloaded and details entered before arrival to speed up check-in
When booking more than 5 rooms, different policies and additional supplements may applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Public parking is possible at a location nearby (reservation is not needed) and costs GBP 6.70 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for £25 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Great position friendly staff comfortable clean rooms
Nothing
It’s in a great location, the upgrade to a deluxe room was excellent.
Suurepärane asukoht, meeldiv teenindus ja maitsev hommikusöök :)
Great location
Nothing
only instant coffee at breakfast!
Overall value for money….excellent location……lovely decor……staff accommodating cant complain.
Location was good, near railway station and main amenities
Old, and bit warn out
Quiet at night, even though there was a function on.
I slept really well.
Room was spacious however twin beds were close together.
Windows were dirty.
Complicated sockets near the beds.
Bathroom was quite dated, but functional.
The view
I am writing to highlight several issues regarding my recent visit. First, the arrival experience was poor; staff led us to a side room and left us there without any instruction. Second, the physical state of the hotel is declining, specifically regarding the peeling paint in room. Finally, the pricing at the bar does not reflect the quality of the product—£16.50 for two single spirits with flat mixers is unacceptable. Improvements are needed in both hospitality and maintenance.
Location opposite Cliffs Pavillion
Only 2 bath towels, no hand towels or bath mat
The location of the hotel was perfect for what we wanted.
The room was in poor condition - paint peeling, toilet roll holder falling off, lack of towels and basics. The staff were less than friendly. When we tried to get a drink in the evening, we were told to go through to another bar where a private party was being held which felt intrusive - especially when they have more than 1 bar on site. Music being played from 7am in the lobby/restaurant on a Sunday is not the type of wake up call anyone wants.
Hotel is a great location for the Cliffs Pavilion and it has great views of the sea.
My room was large with a partial sea view but some rooms are smaller.
Reception staff were helpful and evening bar available.
Room was large but bathroom could have done with a spruce up. Heated towel rail could not be switched off and room was boiling. Fan was provided.
Reception was incredibly hot.
The sea views was amazing
The window was constantly foggy in between the windows panels other then that was brilliant
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