Muthu Westcliff Hotel (Near London Southend Airport)

Hotels
•
Muthu Hotels
7.2 (3493 reviews)
18-20 Westcliff Parade , Southend-on-Sea , gb

listing image 1
Show all photos
Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Packed lunches
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Good breakfast options
Cons:
Cleanliness issues
Basic room quality
Inconsistent hot water

Categories

Cleanliness
5.63
Several reviews noted cleanliness issues, particularly with carpet and hot water.
Service
8.1
Positive mentions of helpful staff and overall service.
Location
8.64
Many reviews appreciated the excellent location.
Room Quality
6.59
Mixed feelings with some rooms described as basic and needing improvement.
Amenities
7.12
Amenities were helpful but some issues with the quality of items.
Value for Money
7.28
Some reviews suggested good value but given issues, opinions varied.
Food and Beverage
6.63
Food quality had mixed reviews, with breakfast being noted but often not warm.
Overall Experience
7.6
General sentiment was mixed, with many positive experiences overshadowed by notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:44

Property Description

Historic Victorian Charm
Dating back to 1891, our Victorian hotel offers a unique experience with stunning views of the Thames Estuary. Individually decorated rooms, free Wi-Fi, and a brasserie restaurant await you.

Classic Boutique Rooms
Experience elegance in our rooms with a classic English boutique style. Enjoy the comfort of private bathrooms with toiletries, tea/coffee facilities, and picturesque views of the Estuary from select rooms.

Relaxation and Entertainment
Unwind in the lounge with estuary views, savor afternoon tea, or bask in the patio area. Explore Adventure Island, Southend’s pier, and nearby attractions, all within walking distance.

Ready to immerse yourself in history and luxury? Book your stay now at our Victorian gem by the Thames Estuary.

Important information:

Photos shown are of one room type and the exact room types may vary.

Please note that this property cannot accommodate stag, hen and similar parties.

Please note that no dinner will be served on Christmas Day, Boxing Day and New Year's Eve. A limited menu is available in December and January.

Please be aware that cash payments are not accepted.

Cards may be pre-authorized at any time before arrival.

There is a council charge for parking of GBP 6 this is only payable trough a MOBON app - it is advised by the hotel that this app is downloaded and details entered before arrival to speed up check-in

When booking more than 5 rooms, different policies and additional supplements may applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SEN

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 6.70 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 3493 reviews
Cleanliness: 5.63
Service: 8.1
Location: 8.64
Room Quality: 6.59
Amenities: 7.12
Value for Money: 7.28
Food and Beverage: 6.63
Overall Experience: 7.6
L
Louise • solo_traveller • gb
10
2026-04-11 • via Nuitee
S
Sanjeev • family_with_children • gb
7
Location is good but 150 £ for one day was too high
Pros:

Location is good

Cons:

Rooms was not clean and there was not even one water bottle given

2026-04-11 • via Nuitee
G
giada battaglini • solo_traveller • gb
7
nice experience, perfect with my son with autism
Pros:

the staff was very very nice very attentive,
and the room very spacious, perfect for my son that is autistic 😊

Cons:

the breakfast, there was no too much choice

2026-04-11 • via Nuitee
M
margaret • solo_traveller • gb
10
2026-04-10 • via Nuitee
S
Stephen • couple • gb
9
Good value for money. We would stay again
Pros:

Great location. Great value for money

Cons:

Some large bath towels would of been nice, we only got hand towels

2026-04-10 • via Nuitee
I
Ilona • solo_traveller • gb
2
2026-04-10 • via Nuitee
M
Mihai • couple • gb
10
2026-04-10 • via Nuitee
C
Claire • family_with_children • gb
1
2026-04-09 • via Nuitee
G
Georg • couple • de
8
Great
Pros:

Charm from the old days ❣️

2026-04-09 • via Nuitee
M
Middleton • solo_traveller • gb
8
Pros:

Comfortable bed, decent shower and very accomadating helpful staff

Cons:

Lift not working

2026-04-08 • via Nuitee
M
Mitchell • solo_traveller • gb
8
2026-04-08 • via Nuitee
A
Andrew • family_with_children • gb
8
Pros:

Friendly staff ready to help at all times.

Cons:

Lift was not working.

2026-04-07 • via Nuitee
V
Valentina • couple • gb
10
Pros:

Everything there was perfect. 🌺Thanks.

2026-04-07 • via Nuitee
A
Ali • couple • gb
6
Staff are very friendly and location
Pros:

Excellent location, good breakfast

Cons:

Bathroom was to small, no spoon in the tray for making tea, understaffed.

2026-04-07 • via Nuitee
S
Stephen • extended_group • gb
5
great location, hotel needs updating
Pros:

location

Cons:

hotel was very tired

2026-04-07 • via Nuitee
C
Charlene • couple • gb
4
Have been told hotel was okay, got to say probably one of the worse iv stayed in
Pros:

It’s was near to evening we wanted to go.

Cons:

Had no big towels in the room asked for one in the morning took 20 mins had to leave without a shower. Bathroom radiator was falling off

2026-04-07 • via Nuitee
M
Maddalena • couple • gb
6
The workers are amazing, the location is great but in other places the basic rooms are better
Pros:

Location and lobby

Cons:

Quite spartan rooms for the price with view on pigeons nest

2026-04-07 • via Nuitee
K
Keith • couple • gb
9
2026-04-07 • via Nuitee
R
rod • couple • gb
5
Would not recommend this hotel the decor needs updating.
Pros:

The room was clean and breakfast was very good.,

Cons:

On arriving we were given an upgrade to our room which we upgraded from standard room to an executive room. The room decor was not very good at all and you could not see out through the window. When we asked to see the other room the room was just the same size and was intact. So being we did not take the upgrade because the room was very poor . So was very disappointing.

2026-04-07 • via Nuitee
A
Atifa • family_with_children • gb
4
Pros:

It was very conveniently located close to the beach and pier.

Cons:

Parking was not included. You had to pay for street parking and no disabled bays available. The bathroom smelled and you needed the extractor fan on continually for it to be tolerable.

2026-04-07 • via Nuitee