Muthu Westcliff Hotel (Near London Southend Airport)

Hotels
•
Muthu Hotels
7.2 (3942 reviews)
18-20 Westcliff Parade , Southend-on-Sea , GB
+44 1702 345247

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Excellent location
Helpful staff
Good breakfast options
Cons:
Cleanliness issues
Basic room quality
Inconsistent hot water

Categories

Cleanliness
5.63
Several reviews noted cleanliness issues, particularly with carpet and hot water.
Service
8.1
Positive mentions of helpful staff and overall service.
Location
8.64
Many reviews appreciated the excellent location.
Room Quality
6.59
Mixed feelings with some rooms described as basic and needing improvement.
Amenities
7.12
Amenities were helpful but some issues with the quality of items.
Value for Money
7.28
Some reviews suggested good value but given issues, opinions varied.
Food and Beverage
6.63
Food quality had mixed reviews, with breakfast being noted but often not warm.
Overall Experience
7.6
General sentiment was mixed, with many positive experiences overshadowed by notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 09:44

Property Description

Historic Victorian Charm
Dating back to 1891, our Victorian hotel offers a unique experience with stunning views of the Thames Estuary. Individually decorated rooms, free Wi-Fi, and a brasserie restaurant await you.

Classic Boutique Rooms
Experience elegance in our rooms with a classic English boutique style. Enjoy the comfort of private bathrooms with toiletries, tea/coffee facilities, and picturesque views of the Estuary from select rooms.

Relaxation and Entertainment
Unwind in the lounge with estuary views, savor afternoon tea, or bask in the patio area. Explore Adventure Island, Southend’s pier, and nearby attractions, all within walking distance.

Ready to immerse yourself in history and luxury? Book your stay now at our Victorian gem by the Thames Estuary.

Important information:

Photos shown are of one room type and the exact room types may vary.

Please note that this property cannot accommodate stag, hen and similar parties.

Please note that no dinner will be served on Christmas Day, Boxing Day and New Year's Eve. A limited menu is available in December and January.

Please be aware that cash payments are not accepted.

Cards may be pre-authorized at any time before arrival.

There is a council charge for parking of GBP 6 this is only payable trough a MOBON app - it is advised by the hotel that this app is downloaded and details entered before arrival to speed up check-in

When booking more than 5 rooms, different policies and additional supplements may applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SEN

Location

Guest Reviews

7.2
Based on 3942 reviews
Cleanliness: 5.63
Service: 8.1
Location: 8.64
Room Quality: 6.59
Amenities: 7.12
Value for Money: 7.28
Food and Beverage: 6.63
Overall Experience: 7.6
N
Nick • solo_traveller • gb
10
2026-09-19 • via Nuitee
D
david • solo_traveller • gb
9
Pros:

Good clean comfy room

2026-09-19 • via Nuitee
S
sergio • couple • es
10
Pros:

All

2026-09-18 • via Nuitee
A
Annette • solo_traveller • gb
6
Location good , the rest just ok
Pros:

Location good

Cons:

Very tired looking property . Had sea view but windows so dirty could barely see !! Side of bath had dirty marks down it .

2026-09-17 • via Nuitee
S
Sven-Uwe • solo_traveller • de
8
2026-09-17 • via Nuitee
J
John • couple • gb
8
Fantastic two nights
Pros:

Nice and friendly

Cons:

Nice and local to the pavilion and restaurants

2026-09-16 • via Nuitee
J
Judy • solo_traveller • gb
8
Pros:

Lovely professional staff
Excellent sized room
Very clean
Tasty restaurant food

Cons:

Cistern was very noisy and slow to fill
Sink tap on right was loose

2026-09-16 • via Nuitee
A
amy • couple • gb
8
Ok for a one night stay.
Pros:

Friendly staff,close to cliffs pavilion

Cons:

Very outdated property,we only use this hotel for a one night stay when going to the theatre

2026-09-15 • via Nuitee
R
Romaniuk • solo_traveller • gb
6
2026-09-14 • via Nuitee
H
happy wanderer 53 • solo_traveller • gb
8
Pros:

We had a pleasant room with side Seaview
Very comfortable

Cons:

Very small lift that could do with a good cleaning

2026-09-14 • via Nuitee
A
Alex • extended_group • de
8
Gut für eine Nacht am Meer
Pros:

Das Hotel ist etwas in die Jahre gekommen, aber immer noch ansehnlich. Große Gemeinschaftsflächen, Zimmer mit blick aufs Meer. Einfache Zimmer aber ordentlich.

Cons:

Der Aufzug ist sehr klein

2026-09-14 • via Nuitee
I
Ian • solo_traveller • gb
9
2026-09-14 • via Nuitee
S
Sharon • extended_group • gb
4
Ok, but wouldn’t stay again…
Pros:

We liked the location as it was very close to the cliffs pavilion & the breakfast was very good.

Cons:

We spent over half an hour on arrival trying to sort out parking, first on RingGo which you suggest ( which didn’t work and this was no surprise to the ladies on reception) so they advised us to download another app, which didn’t work either, in the end, the lady kindly put parking on her phone and I gave her the money.
We were then given the wrong rooms, eventually we got sorted, but it was chaotic, not to mention stressful and quite a few guests were complaining/unhappy for one reason or another. We weren’t advised where to find the rooms or where the lift was etc, it has to be the worst check in we have ever had.
And the hot water only dribbled out of one of the taps in one of the rooms.
But having said that, even though, we feel the rooms, & hotel need updating, it was an ok stay, and served a purpose for visiting the cliffs pavilion, though when you see the photos of the hotel online, it’s a little disappointing when you arrive.

2026-09-13 • via Nuitee
D
Dhanuja • couple • gb
10
2026-09-13 • via Nuitee
B
Boursnell • solo_traveller • gb
9
2026-09-12 • via Nuitee
K
Kim • couple • gb
10
Very comfortable and a great location
Pros:

Lovely friendly staff rooms very comfortable

Cons:

Everything was as we hoped

2026-09-12 • via Nuitee
G
Green • solo_traveller • gb
10
Friday night venue stay
Pros:

Close to venue, room (executive suite) was excellent, nice walk into town

Cons:

No tv remote

2026-09-12 • via Nuitee
A
Anne • family_with_children • gb
8
Pros:

The location was good with very pleasant walks into both Southend and Westcliff.

Cons:

I unfortunately mislaid my car keys.When I asked at reception I was told they were not there. After a lot of searching including calling out a breakdown service the keys were found in the safe at reception. The team needs to communicate more!

2026-09-11 • via Nuitee
T
Tilman • extended_group • de
4
Pros:

The Lady at the restaurant was very friendly

Cons:

I‘m travelling most of the time of the year and this was one of the most dirty
rooms I ever had. There was still some rubbish an clothing from the previous guest under my bed.

2026-09-11 • via Nuitee
R
Reinhard Lutz • couple • de
8
Wir kommen gern wieder wenn es uns nach Eastbourne verschlägt
Pros:

Alles insgesamt gut bis sehr gut.

2026-09-11 • via Nuitee