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Facilities
Property facilities
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Fitness facilities (surcharge)
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Non-smoking rooms
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Fax/photocopying
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Packed lunches
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Non-smoking throughout
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Happy hour
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Beach club nearby (surcharge)
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Beach toys
Review Highlights
Categories
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Property Description
Historic Victorian Charm
Dating back to 1891, our Victorian hotel offers a unique experience with stunning views of the Thames Estuary. Individually decorated rooms, free Wi-Fi, and a brasserie restaurant await you.
Classic Boutique Rooms
Experience elegance in our rooms with a classic English boutique style. Enjoy the comfort of private bathrooms with toiletries, tea/coffee facilities, and picturesque views of the Estuary from select rooms.
Relaxation and Entertainment
Unwind in the lounge with estuary views, savor afternoon tea, or bask in the patio area. Explore Adventure Island, Southend’s pier, and nearby attractions, all within walking distance.
Ready to immerse yourself in history and luxury? Book your stay now at our Victorian gem by the Thames Estuary.
Photos shown are of one room type and the exact room types may vary.
Please note that this property cannot accommodate stag, hen and similar parties.
Please note that no dinner will be served on Christmas Day, Boxing Day and New Year's Eve. A limited menu is available in December and January.
Please be aware that cash payments are not accepted.
Cards may be pre-authorized at any time before arrival.
There is a council charge for parking of GBP 6 this is only payable trough a MOBON app - it is advised by the hotel that this app is downloaded and details entered before arrival to speed up check-in
When booking more than 5 rooms, different policies and additional supplements may applyGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
This property might host on-site functions, so noise may be audible in some rooms.
This property is located in a residential area, and guests are asked to refrain from excessive noise.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Public parking is possible at a location nearby (reservation is not needed) and costs GBP 6.70 per day.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for £10 per person per night when using an available cot.
Children up to and including 12 years old stay for free when using an existing bed.
People no matter the age stay for £25 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Booked a Murder Mystery evening at the hotel with friends.
Great evening - very entertaining but the surprise of the evening was the three course meal which was fabulous.
All homemade - delicious and very hot. Very substantial - would definitely come back just for the food!!
The only downside for us was that the room the event was held in was quite cold and didn’t really warm up- but overall a good evening.
The convenience for the theatre, and the staff are very polite and helpful,
Nothing
Location, friendly staff
No complaints
The location and the sea view
The furniture was outdated and could have done with a deep clean or replacing
Perfect location for a concert at the pavilion. Upgraded to a sea room which was lovely. Comfy bed
The plug sockets were really hard to get to, you have to move furniture around just to plug something in.
Light was constantly flickering in the bathroom above the mirror which became quite irritating and the bath didn’t look very clean. Few little touches were needed but overall was worth the money that was paid.
Friendly staff, good location
Room smelt a bit mouldy and bathroom was very small
Very friendly staff ,nice bar and clean
Loved the seafront location and close to cliff vill pavilion
Tired dated wallpaper ripped in bedroom chipped tiles in bathroom water very very hot shower went cold then very hot then cold again. Breakfast wasn’t good smoked bacon not everyone likes this so either have both or put a sign up to say it’s smoked sausages were undercooked you could see the sausage eat through the skin and tasted awful. Bed was very hard and dipped in middle never had such a bad nights sleep. We was on 3rd floor and our room was inbetween fire exit doors opposite a fire escape where the door had obviously dropped as there was a gapping gap and made it freezing.
Stairs bowed in middle and on my way out I actually fell down three steps.
Stayed over night with husband was attending local resturant arrive back late only noticed in the morning pillow and mattress had terrible blood and urine stains went down to reception lady with blonde hair anna / inna was so rude and un proffessional regarding the situation her customer service skills were very bad we will never come back again and advised family and freinds to stay away in the future
Seafront location. Traditional comfortable hotel. Spacious room. Good firm bed
Some room details could improve with attention. Reported direct to hotel. Not significant
Breakfast and staff were very nice. Locations was great and very easy to get around from
There is basically no sound proofing. So we were awake all night due to the people in the room above us walking around (honestly sounded like they were stomping about until 2am) and then woken again early in the morning (6am) by people in the room next to us talking. If someone flushed a toilet the pipes were super loud. It was just not sound proofed at all
Bed bugs
Good location - parking very easy.
Plenty of communication from hotel along the booking process.
Rooms are clean but basic and rather dated - could do with an update. More could be made of this beautiful hotel with investment.
We had a sea view which was nice - tho our window handle was broken.
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