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Facilities
Property facilities
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Free beach shuttle
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Family rooms
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Pets allowed
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Facilities for disabled guests
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Car hire
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Wheelchair accessible
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Allergy-free room
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Shared kitchen
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Lower bathroom sink
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Shallow end
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Fence around pool
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Mobile app for room service
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ATM/banking
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Snack bar/deli
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Access to nearby outdoor pool
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Golfing on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free beach shuttle
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Beach umbrellas
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Pool sun loungers
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Covered parking
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Secured parking
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Free bus station shuttle
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Swimming nearby
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Convenient Location
Located just 7 miles from downtown Charlotte and 5 miles from the Charlotte Douglas International Airport, Hyatt Place Charlotte Airport/Lake Pointe offers easy access to key destinations.
Modern Amenities
Enjoy a comfortable stay in rooms equipped with a refrigerator, 42-inch flat-screen TV, coffee maker, and seating area. Stay connected with free Wi-Fi available throughout the hotel.
Dining Options
Start your day with a complimentary breakfast and grab a Starbucks coffee on-site. Unwind at the hotel's restaurant and lounge after a day of exploring Charlotte.
Ready to experience comfort and convenience at Hyatt Place Charlotte Airport/Lake Pointe? Book your stay now!
Please note a maximum of 2 pets are permitted. Only dogs weighing 50 pounds or less can be accommodated. Charges are applicable for each pet. Contact hotel for details.
Please note the airport transfer service has limited hours of operation. Contact hotel for details.
Please note complimentary parking is only extended for each night staying at the property.
Please note that our property will be undergoing renovation starting October 2 until February 14, 2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Fri, Dec 12, 2025 until Fri, May 29, 2026
Property Policies
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Parking
Private parking is possible on site (reservation is needed) and costs USD 10 per day.
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Pets
Pets are allowed on request. Charges may be applicable.
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 15 years old stay for free when using an existing bed.
You haven't added any cots.
You haven't added any extra beds.
Location
Property Accessibility
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Ramp: No
- Entrance Leveled: No
- Pet Friendly: No
- Reception Hearing Accessible: No
- Reception Wheelchair Accessible: No
- Restaurant Wheelchair Accessible: No
- Elevator Audio Signals: No
- Elevator Braille Numbers: No
- Elevator Contrasting Buttons: No
- Elevator Visual Signs: No
- Braille Room Numbers: No
- Noticeable Room Number: No
- Room Door Peephole: No
- Service From TV: No
- Hearing Kit: No
- TV Alarm Clock: No
- Accessible Room Connecting Doors: No
- TTY Hearing Speech Impaired: No
- Toilet Grabbing Handles: No
- Adjustable Shower Head: No
- Bathroom Emergency Cord: No
- Bathtub Grabbing Handles: No
- Cabin Under Sink: No
- Shower Level Floor: No
- Handrails: No
- Stair Marked: No
- Pool Handrails: No
- Lift In Pool: No
- Spa Wheelchair Accessible: No
- Parking Wheelchair Accessible: No
- Public Toilets Emergency Cord: No
- Crouches Cane Impaired: Yes
- Elderly Impaired: Yes
- Electric Wheelchair: Yes
- Hearing Impaired: No
- Manual Wheelchair: Yes
- Visually Impaired: No
- Wheelchair Or Scooter Impaired: Yes
- Crouches Cane Impaired Score: 50
- Elderly Impaired Score: 50
- Electric Wheelchair Score: 50
- Hearing Impaired Score: 0
- Manual Wheelchair Score: 50
- Visually Impaired Score: 0
- Wheelchair Or Scooter Impaired Score: 50
Guest Reviews
Rooms are spacious
Very tired looking staff are rude
I have been staying at this hotel for a month, and I can honestly say my experience has been nothing but outstanding. From the moment I arrived, I was greeted with a warm and welcoming atmosphere. The room boasts a sleek, modern design that immediately made me feel at home. Each morning, I enjoyed a delicious breakfast featuring Belgian waffles with fresh fruit, tailored eggs, and satisfying protein options. The gym offers a surprising variety of cardio machines and equipment for calisthenics, making it easy to stay active. In the evening, quick bite options are available at the Placery, perfect for a late-night snack. The staff truly stand out—Roxanne, Shayla, and Kayla deliver exceptional, hospitable service that ensures a seamless check-in experience. Meanwhile, D’Aja and Ta’kyiah bring lively entertainment on the second shift and tempt guests with warm cookies. Toni’s personable approach and positive attitude during the evening shift really left a lasting impress. Yonna provides great recommendatons for site seeing in Charlotte, whether it be food, or things to do. Special thanks to Trey, along with the shuttle drivers at both arrival and departure—John in particular, for ensuring punctuality from the airport. Overall, this stays has been a wonderful experience full of comfort, great service, and thoughtful touches.
I am writing this review about the exceptional service by front desk team.
My Wife was staying at this hotel for her official training and it’s been a month. I sent her flowers and chocolates. I was worried, if this would reach to her but hotel staff excellently took proper care that she will get my flowers.
I don’t remember the names but kudos to you all and thank a lot for making my girls day, she loved it and that’s what made me happy. I will definitely visit this place to experience our outstanding hospitality.
May god bless you.
Great staff clean
Beautiful
Nice location, quiet place
AC unit too noisy, had to turn it off
The hotel is in a very quiet area, yet close to the airport. It offers complimentary shuttle service. I often use it to park my car when flying out of the charlotte airport. Being far from the busy streets makes it safe to park my car there. The reliable shuttle service makes it a perfect park-N-fly solution. The rooms are spacious and clean. Will come back again (and again)!
Clean, great towels, great room friendly staff
Better food selection
Nice but the staff was the best!
Nothing
Great service + breakfast + shuttle and even better location for airport stays.
Location and shuttle
Unhealthy breakfast, AC in room was SO LOUD when it kicks on. It woke me up constantly and there is no fan on option. Slept very poorly
room
n/a
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