Hyatt Place Charlotte Airport/Lake Pointe

Hotels
•
Hyatt Place
8.4 (493 reviews)
4119 South Stream Boulevard , Charlotte , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Location
Room Quality
Service
Cons:
Cleanliness Issues
Breakfast Service

Categories

Cleanliness
7.9
There were reports of hair in the sink and shower, indicating cleanliness issues.
Service
8.9
Staff were generally friendly and helpful, though some experiences were negative.
Location
9.4
Multiple reviews highlighted the convenient location near the airport.
Room Quality
8.4
Most rooms were described as beautiful and comfortable.
Amenities
7.4
Lack of microwaves in rooms and shared facilities were noted as inconvenient.
Value for Money
8.4
General satisfaction, but some concerns over additional unauthorized charges.
Food and Beverage
7.9
Mixed experiences with breakfast, including rude service from the attendant.
Overall Experience
8.9
Most guests enjoyed their stay, despite some negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 06:58

Property Description

Convenient Location
Located just 7 miles from downtown Charlotte and 5 miles from the Charlotte Douglas International Airport, Hyatt Place Charlotte Airport/Lake Pointe offers easy access to key destinations.

Modern Amenities
Enjoy a comfortable stay in rooms equipped with a refrigerator, 42-inch flat-screen TV, coffee maker, and seating area. Stay connected with free Wi-Fi available throughout the hotel.

Dining Options
Start your day with a complimentary breakfast and grab a Starbucks coffee on-site. Unwind at the hotel's restaurant and lounge after a day of exploring Charlotte.

Ready to experience comfort and convenience at Hyatt Place Charlotte Airport/Lake Pointe? Book your stay now!

Important information:

Please note a maximum of 2 pets are permitted. Only dogs weighing 50 pounds or less can be accommodated. Charges are applicable for each pet. Contact hotel for details.

Please note the airport transfer service has limited hours of operation. Contact hotel for details.

Please note complimentary parking is only extended for each night staying at the property.

Please note that our property will be undergoing renovation starting October 2 until February 14, 2024.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CLT

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 10 per day.

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 493 reviews
Cleanliness: 7.9
Service: 8.9
Location: 9.4
Room Quality: 8.4
Amenities: 7.4
Value for Money: 8.4
Food and Beverage: 7.9
Overall Experience: 8.9
G
Garria • couple • us
10
2026-07-21 • via Nuitee
S
Shemeka • solo_traveller • us
10
Pros:

Great Location

Cons:

N/A

2026-07-20 • via Nuitee
M
michelle • solo_traveller • us
7
Pros:

The room

Cons:

The breakfast selection and no microwave in the room

2026-07-19 • via Nuitee
T
Tre • solo_traveller • us
8
2026-07-18 • via Nuitee
T
Tracy • solo_traveller • us
9
2026-07-18 • via Nuitee
L
LGfromSC • NONE
6
Hotel is fine for early morning flight
Pros:

This hotel is fine. We had an early morning flight so we got in late and left VERY early. Our room smelled strongly of marijuana but we needed to sleep and we did.

2026-07-15 • via Tripadvisor
C
Carmeletta • solo_traveller • us
10
I visited for a few days. Hotel is very nice. I Will be back
Pros:

Location

Cons:

Not enough places to eat in walking distance

2026-07-14 • via Nuitee
C
Celia Washington • family_with_children • us
8
Roxanne Roxanne and the 1st and 2nd shift staff were great. They made the stay enjoyable and funny.
Pros:

The breakfast was fair. But the last day of our stay, they bought out the bacon and waffles and the kids loved that.

Cons:

Over night staff didn’t have the same energy as 1st and 2nd shift staff.

2026-07-13 • via Nuitee
A
AUNZTraveller • Solo travel • Sydney, New South Wales
6
Okay hotel that charges $10 for parking.
Pros:

Standard Hyatt hotel not far from the Charlotte airport.
Room was clean. Easy check in.
Breakfast was okay but I expected better.
The only annoying thing was $10 parking fee per night. I checked in at 11pm and left at 7am. I could see paying for parking if I left my car there for multiple nights.
I’ll probably look for a different hotel either way a better breakfast and free parking.

2026-07-11 • via Tripadvisor
J
Jalen • extended_group • us
10
2026-07-06 • via Nuitee
C
Clarence • extended_group • us
9
Pros:

Very Nice and Clean

Cons:

There wasn’t any microwave in the rooms

2026-07-06 • via Nuitee
M
mutiuolaoye • NONE • Lawrenceville, Georgia
8
Nice experience
Pros:

A nice and welcoming environment safe for the family. The rooms were well arrange for comfort. the housekeeping was wonderful as well

2026-07-01 • via Tripadvisor
L
loricC4441ZL • NONE
10
Great stay for airport
Pros:

This is a really nice airport/business hotel. Clean, modern. I really appreciated the restaurant right next door, and it's in a nice business park where I could go for a walk. Staff were great! Shuttle was very good!

2026-06-29 • via Tripadvisor
P
Pinkie Tuscadaro • solo_traveller • us
9
Pros:

Really everything was good about this hotel. O complaints. Very clean and comfortable.

Cons:

I thought the price was slightly high, and I didn't like being placed by the elevator and ice machine. If I had been there for more than 1 night, I would have requested to be moved.

2026-06-22 • via Nuitee
C
Camille • family_with_children • us
9
Clean, comfortable with a quick shuttle to/from the airport
Pros:

The rooms are very large and have a separate sitting area, which I enjoy. The beds are extremely comfortable and rooms/bath areas are very clean. Breakfast was delicious, hot and plentiful. We stayed here 2 nights, not consecutively, as it was easy to get to and from the airport. We noticed that flight attendants/pilots stayed at this hotel and traveled with us on the shuttles to and from the airport. It has a small bar with decent prices and a very limited menu for food. There is a sports bar/restaurant just outside the hotel that stays open until 11pm.

Cons:

We stayed 2 non-consecutive nights, both Tuesdays, and paid completely different prices for the same room. In the rooms, there is only a small refrigerator and a single-cup coffee maker in an area that looks as if it might have been a small kitchenette with a large counter and empty shelves. For the price of the room, you would think that the bottled water placed on the counter would be included to enable the guest to make a beverage with the included packets of coffee/tea in the room, instead of having to pay $6 per bottle (if you are NOT a Hyatt member). We had to trudge down to the lobby level with our own water bottle to fill it at the water fountain, or fill the provided ice bucket with ice and let it melt for a morning cup before breakfast opened.

2026-06-22 • via Nuitee
J
Jamil • couple • us
8
2026-06-16 • via Nuitee
H
Heidi • solo_traveller • us
10
2026-06-14 • via Nuitee
W
williamlD6395YE • Couples
10
First stay at a Hyatt… so glad we finally did it!!
Pros:

This is our first Hyatt experience and we were so impressed. The visit started with a very nice greeting and great customer service from Roxanne. She made us all feel so welcome and was very genuine in wanting to make sure that we were taken care of. THANK YOU Roxanne!! The rooms were great, the property was well maintained and the breakfast was excellent!! Great place to stay!!

2026-06-06 • via Tripadvisor
T
timothy • couple • us
10
2026-06-05 • via Nuitee
J
Justin • couple • us
7
2026-05-28 • via Nuitee