Hotel St Moritz, Queenstown - MGallery Collection

Hotels
•
MGallery
8.6 (1038 reviews)
10-18 Brunswick Street , Queenstown , nz

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Housekeeping issues
Some rooms have poor views
Accessibility concerns

Categories

Cleanliness
7.73
Some guests mentioned issues with housekeeping and cleanliness standards.
Service
9.2
Most guests found the staff to be friendly and attentive.
Location
9.24
Guests highly appreciated the hotel's proximity to the town centre and beautiful views.
Room Quality
8.19
Rooms are well-furnished but there were complaints about some lacking views.
Amenities
8.72
The hotel has good amenities, although some guests were critical of specific aspects.
Value for Money
8.18
Some guests felt the price was high for certain room views and experiences.
Food and Beverage
8.73
Breakfast options received praise, although some pastries were noted to be dry.
Overall Experience
8.8
Overall a very satisfying experience with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:58

Property Description

Luxurious Accommodation with Breathtaking Views

Hotel St Moritz Queenstown offers a luxurious stay in the heart of Queenstown, boasting stunning views of Lake Wakatipu and The Remarkables. Each room and suite is elegantly appointed with modern amenities including a 40-inch LCD TV, iPod docking station, and free WiFi. The separate en suite bathrooms, reading chairs, and writing desks add a touch of sophistication to your stay.

Dining with a View at Lombardi Restaurant

Indulge in a culinary experience at Lombardi Restaurant, where you can enjoy brasserie-style dining with panoramic views of the lake, mountains, and town center. After a delicious meal, head to Lombardi Bar for a selection of wines, cocktails, and beverages.

Relaxation and Recreation

Unwind at the hotel's fitness center or take a soak in the garden hot tub while enjoying the picturesque surroundings. With exceptional amenities and a prime location, Hotel St Moritz Queenstown is the perfect choice for your next getaway.

Important information:

If you have selected our restricted rates and terms and conditions, with pre-payment required at the time of booking, please be advised the same credit card used for payment is required to be presented upon your arrival along with the cardholder’s ID. If you are unable to present the card at the hotel, please let us know prior to check in.

Failure to present the credit card used for pre-payment upon your arrival will mean the hotel reserves the right to refund the original card charged and request a new card for payment on arrival.

Please note, there is a 1.4% credit card surcharge when using a credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZQN

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs NZD 40 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 2 years old to 12 years old stay for NZD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1038 reviews
Cleanliness: 7.73
Service: 9.2
Location: 9.24
Room Quality: 8.19
Amenities: 8.72
Value for Money: 8.18
Food and Beverage: 8.73
Overall Experience: 8.8
J
Jacob • solo_traveller • us
10
2026-03-27 • via Nuitee
L
Ladislav • couple • cz
10
2026-03-25 • via Nuitee
P
Phoebe • solo_traveller • au
8
2026-03-25 • via Nuitee
D
Duncan • family_with_children • au
7
2026-03-23 • via Nuitee
G
Greg • couple • us
8
Fine Hotel (4+ but not 5 stars); Up the Hill and a bit of a walk from Town.
Pros:

The hotel is every nice but I would not say it’s a 5 star. It just did not have everything perfect and was nothing special or luxurious that warrants a 5 star category ( A strong 4 star or 4 star plus)

Our room was fairly large and had a comfortable bed.

Front desk service was top notch.

Bathroom was ok (see dislikes) and the hot water came fairly fast to the shower.

Everything was clean and in fairly good shape.
WiFi worked fine.

Parking is available below the building, for a fee (we paid NZ40 but I heard someone else checking out at a lower rate). The parking was pretty full, with stack parking (parking in the aisles blocking other cars).

Breakfast buffet was typical and plenty to choose from, but I didn’t see any pastries however.

Website photos are a fair representation of the hotel.

Overall, it was a nice place to stay, not really luxury so the value for the price is off, and with the trek up the hill to get to and from town, and the plugs and small bathroom counter, I would probably look elsewhere next time.

Cons:

Our room was on the top floor, which meant the elevator did not go that far so we had to get off on the floor below and then climb the stair case (from desk said it was a small staircase...but it was a full flight. I carried my bags up and down the stairs ...I am a senior, and yes, i could have asked and likely waited for help...but we got to town around 2:30 and wanted to drop our stuff off, change, and run to catch lunch.

The bathroom was a tad small, and not enough counter space (I had to use the little bar area above the mini bar for my toiletries while my wife used the bathroom sink counter).

Another issue for me is failure to modernize the room with plugs next to the desk and next to each nightstand. That’s right, no plug near the desk (unless you consider about 12 feet away close) ..have they heard of people having laptops?

Also, only one nightstand had plugs and the other did not . Today we all have lots of gadgets to charge each night. Phones, Ipad, kindle, watch , etc. so typically for us...3 items each (plus the laptop). The plug on the right hand side of the bed was actually behind the bed a little to the right of center. I always bring an extension cord and a multi plug adapter...so I pulled the bed out, plugged in the extension cord, pushed the bed back, and was able to get power at my nightstand. But since I don’t bring two extension cords, I did not have power at the desk for my laptop (I was not going to move the bed every time I needed to use my laptop). So I used it on battery till it ran out, then charged etc.

2026-03-23 • via Nuitee
A
anne • extended_group • au
10
2026-03-22 • via Nuitee
P
phillip • couple • au
10
Modern hotel with great location
Pros:

Spacious room
Modern decor
Excellent restaurant and bar over looking water
Location to town

Cons:

Location to town was great but hill
Walk back to hotel was challenging

2026-03-20 • via Nuitee
A
Adriana • extended_group • au
9
Beautiful stay in a beautiful location
Pros:

Location and breakfast

Cons:

Rollout bed when booked and twin room

2026-03-19 • via Nuitee
開 • couple • jp
9
2026-03-17 • via Nuitee
Y
Yvonne • couple • gb
10
2026-03-16 • via Nuitee
J
Jacob • couple • us
8
Pros:

Excellent restaurant: nice view, great food and service. Good parking, central location (there is a steep climb back to hotel, but it’s only 30 meters or so - didn’t bother us at all)

Cons:

Our room didn’t have view , was facing the street

2026-03-16 • via Nuitee
T
Theresa • couple • au
9
2026-03-15 • via Nuitee
M
Marion • couple • us
10
2026-03-14 • via Nuitee
S
susanejo • Friends getaway
10
Wonderful place to stay
Pros:

The St Moritz suites had a great kitchen, amazing views of the lake and comfortable beds. I love a hotel that provides slippers and robes which St Moritz does. The morning breakfast was full on buffet.

2026-03-12 • via Tripadvisor
1
180coletter • Solo travel
10
Amazing customer service
Pros:

I stayed at the St Moritz in February 2026. When I experienced a problem ( nothing to do with the hotel) the staff were empathtic and went above and beyond what I would have expected in order to help me. Particular thanks go to Claire Simpson and Rockey Dutta. Exceptional service delivered with kindness and professionalism.

2026-03-12 • via Tripadvisor
A
Audrey • extended_group • au
10
Old school charm with incredible views!
Pros:

A beautiful hotel with old school charm and alpine architecture designs. Located perfectly near town, overlooking the lake with breathtaking views. Service was absolutely superb.

Cons:

New construction occurring right next door, quite loud and disruptive. But totally understandable and not the fault of the hotel.

2026-03-11 • via Nuitee
I
IWEI • couple • tw
7
Unfortunately, the whole experience was ruined by the rude male staff member.
Pros:

The location is great and parking is convenient with good value.

Cons:

During breakfast on March 1, there was a male staff member at the restaurant reception who did not assist us in finding a seat. When I found a suitable table and was waiting for it to be cleaned, he came over and said, “I need this table for another group. You can take the seat by the wall.” Before I even had a chance to respond, he immediately brought another group to the table where I had been waiting.
I found his behavior quite rude and felt offended by the way we were treated. We paid the same price as other guests but did not receive the same level of service. Instead, we were asked to give up the table we had already been waiting for, which felt very unfair.
Fortunately, Eva noticed how awkward it was for us to be standing there without any assistance. She kindly approached us and asked whether we would like to take the table beside us. We truly appreciated her help and professionalism.

2026-03-11 • via Nuitee
J
Jonathon • solo_traveller • us
7
Pros:

Nice and easy walk into the main area of Queenstown.

Cons:

Hotel check-in was disrupted by them not having my room ready in time. They moved me to a different room and this room was in a bad location looking out to the driveway of the hotel. Then at breakfast they thought I was an outsider stealing breakfast because of the room change they did caused internal confusion.

2026-03-11 • via Nuitee
Y
yoav • couple • il
9
2026-03-10 • via Nuitee
S
Sharon Cassar Laudi • family_with_children • mt
9
Pros:

The location of the hotel is very convenient. Walking distance to centre. Room was better than expected.

Cons:

Better soundproofing would be great.

2026-03-10 • via Nuitee