Hotel Canal

Awful. Bad location. Bad hotel. Rude staff. Mold on walls, Exposed wires, cracked flooring. Avoid at all costs and don’t waste your money.

This was the nicest hotel I have ever stayed at. Clean, perfect location and the staff were wonderful. I will go back as soon as I can!!!!!!!!

The man at the reception wearing glasses was very rude and unhelpful. Instead of apologizing for the mistake, he spoke to me in a disrespectful way and tried to make it sound like it was my fault. That kind of attitude is unacceptable for anyone working in hospitality.

Location excellent near train and bus station ( not far to drag luggage). Hotel Canal is split with Hotel Walter next door. We stayed in rooms 207 & 209 and ate continental breakfast in Walter. This is basic accommodation no frills. The room with ensuite was clean. Dated decor. Only one plug socket so used an extension lead from home. No kettle in room but a fridge. View over the canal. Great choice for breakfast. Safe in room key available from reception 10 Euro returnable deposit. No lift. Luggage store available in Canal reception area. Staff attentive and polite. Was dubious after reading other reviews but would recommend for a short stay in Venice. Ideal for Vaporetto water bus stations. Co op supermarket nearby. Venice has 400 bridges be prepared for lots of steps. Get a gondola nearby much better experience than near St Marks square.

Booked via booking.com cancelled after reading terrible reviews (well within free cancellation period) They ignored my emails and messages. After a month the hotel finally contacted me via WhatsApp and are claiming they can’t process my refund to my credit card and need my pay pal. Now radio silence again. DO NOT BOOK WITH THEM.

View was wonderful

I want stay next time
Thanks

Very good breakfast for italian standards, not only sweets, but also ham, cheese, fruits, vegatabeles

Good customer service, delicious breakfast. Excellent view!

Excellent service, particularly Apple at front desk. The facility has issues (toilet did not flush, in-room safe did not work), but staff did try to fix the problems. Convenient location. Good value. Would stay again.

After reading the reviews I was absolutely scared stiff at what I was going to find. Firstly, it's no scam! It's very much a merge of what was 2 hotels into one. Walter and Canal. There are no secrets to this and it's very much open! And remember folks it's a budget hotel, please don't come here expecting more! You'll be disappointed. On arrival, which happened to be right next to the bus stop and taxi rank, we were greeted by a lovely receptionist, he was very welcoming! The first room that we were given was entirely inadequate and full of mould, however the sheets were brand new and the rest of the bedding looked new. The place was clean but tired. We showed him our room and he moved us to something much nicer, he explained that some rooms are problematic due to the humidity. I didn't care at this point as we had a nicer room. If we hadn't of been moved we would have had an issue. Room 108. Photos of the 1st and second room have been posted. After that faff we loved our stay. Lovely location, a big walk to st marks but enjoyed it all. Lovely shops nearby selling food, snacks, souvenirs and canal side restaurants. Back at the room it was clean (room 110) breakfast was warm croissants (mix of fillings) yogurts, breads, coffee etc .. standard continental offering. Dining room looked like it could do with a bit of TLC but I imagine from the location it might get flooded so perhaps they keep it basic for cost. End of the day your not there long your out enjoying yourself! But please! It's 3 star guys .. you get what you pay for

Arrived to the hotel and did not get a room, at first they said it’s because payment wasn’t still confirmed by the last time they checked which was same day’s morning, I told them that was not right and showed them emails with date stamp on it that it was all done before already. So they changed the story and was told then I could not get a room because it had rained inside the hotel and they had leaks and flood and I could not be given a room like that, I was sent to a different hotel to make a new reservation at today’s price on the spot and stay there because they were not able to give me a room.

Everything was great from room to free breakfast to location Jhon was super nice helpful and professional I only do reviews when it’s worth it

Untidy

This is the worst hotel from our trip. They don't seem to know what Maintenance

Only positive is close to the train station. Property is in terrible condition. Air condition doesn't work. Bathrooms are in bad condition and shower water pressure is poor. Front desk staff unhelpful, and breakfast was not good. I don't recommend staying here at all.

No lift, 2 women in our 60's, had to drag our heavy luggage up to the second floor . Little fire safety equipment. Breakfast was pitiful - warm fruit salad, food not refrigerated, flies, little choice. Very disappointing, worst accommodation of our 3 weeks trip

I rarely leave reviews, but I need to warn others about this hotel due to the appalling experience we had.

We booked Hotel Canal through Love Holidays based on the pictures, reviews and advertised amenities: a secure room in a central location with air conditioning, a bar, and a garden. However, upon arrival, we were not even taken to the hotel we booked. Instead, we were redirected to Hotel Walter, an unadvertised, unsafe, and run-down property around the corner.

The room we were given was completely insecure. Three full-length windows, glass was thin like shed windows, couldn’t lock or even close properly, leaving us feeling incredibly unsafe especially as two women travelling alone. We had to wedge chairs against the windows just to sleep.

The tap water ran brown, before clearing, making it unusable for even brushing our teeth. We had to buy bottled water for basic hygiene. The air conditioning was broken and clearly hadn’t worked in a long time, yet the hotel provided fans as if this were an acceptable substitute. The extractor fan in the bathroom didn’t work, resulting in damp and a horrible smell.
There were also broken sockets in the room, which were dangerous.

The advertised bar and garden did not exist, both key reasons we chose this hotel in the first place.

After repeated complaints to hotel, and time soent on love holidays customer service, we were finally moved to Hotel Canal on our last night. That room was closer to what we’d paid for, but by then, two-thirds of our stay had already been ruined. We lost precious time of our short break trying to resolve these issues instead of enjoying our holiday.

This entire experience felt like a bait-and-switch, and I would absolutely not recommend this hotel to anyone. It’s misleading, unsafe, and unworthy of the price we paid. Please think twice before booking—there are far better and more honest options available.

Love holidays spoke to to hotel and we did end up getting a refund of our hotel cost, after we got back.

The hotel needs a lot of renovations,shouldn’t even be open.
Our room was dirty,with electrical box open on the wall,phone to call to the reception disconnected,bathroom door broken ,bath tube dirty,we could hear everything from the other rooms,windows didn’t open.
The only positive aspect is the location and the breakfast was ok.
We won’t go back to this hotel.

Lovely little hotel with genuine feel. Room had a balcony overlooking canal which was amazing.