Sunway Hotel Georgetown Penang

Hotels
•
Sunway Hotels & Resorts
8.1 (1346 reviews)
33 New Lane (Off Macalister Road) , George Town , MY
+60 4-229 9988

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Value for money
Cons:
Poor wifi connection
Limited pool capacity
TV and maintenance issues

Categories

Cleanliness
7.75
Rooms were clean but some mentioned insufficient toiletry supplies.
Service
8.35
Staff were described as helpful and friendly in multiple reviews.
Location
8.85
The hotel is well-located with food stalls nearby and easy access to the city center.
Room Quality
7.95
Rooms were comfortable with a spacious layout but issues with certain room facilities noted.
Amenities
7.45
Limited amenities with some lacking facilities like enough loungers by the pool.
Value for Money
8.75
High value for money expressed, especially for location and room conditions.
Food and Beverage
7.65
Breakfast options criticized for lack of clarity in menu descriptions.
Overall Experience
8.05
Generally satisfactory with plans to return due to location and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:43

Property Description

Convenient Location
Modern Accommodations
Great Dining Options

Experience the charm of Georgetown at Sunway Hotel with an outdoor pool and free WiFi. Conveniently located near popular attractions, our spacious rooms offer a modern stay. Enjoy the 24-hour fitness center and dining at Sun Cafe. Book now for an unforgettable Penang getaway!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. With effect from 1 June 2014, the Penang City Council will be imposing a city tax of MYR 3 per room per night, which is payable directly to the resort upon check-in.
Please note that the name on the credit card used for the booking should correspond to the guest staying at the property.
Please note that the property will collect a deposit upon check-in.
Please enter your full name in English letters as shown on your passport (e.g., WANG WEI). If your booking is under Chinese characters, please reply with your name in English letters.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.1
Based on 1346 reviews
Cleanliness: 7.75
Service: 8.35
Location: 8.85
Room Quality: 7.95
Amenities: 7.45
Value for Money: 8.75
Food and Beverage: 7.65
Overall Experience: 8.05
S
Stefan • solo_traveller • nl
9
2026-09-19 • via Nuitee
L
Lai Yin • couple • my
10
2026-09-17 • via Nuitee
A
A S Hasrin Sulaiman • solo_traveller • my
8
2026-09-17 • via Nuitee
K
Kartini • solo_traveller • my
10
❤️👍
Pros:

The surrounded of the hotel, easy for find en buy the food I like eat. So when go to Penang mostly I stay at Sunway Hotel.

Cons:

I think no, their breakfast also delicious, I earlier check in coz take a bus from Johor to go to Penang , reached hotel around 4-5am, the receptionist waiting me after I inform them about my trouble,, very thankful to the receptionist girl make things difficult for u , thx so much I appreciate 🙏🙏❤️👍

2026-09-16 • via Nuitee
V
Vijanth Sagayan • extended_group • my
9
Pros:

Good Vegetarian Food

2026-09-15 • via Nuitee
J
Josep Maria • solo_traveller • es
8
Pros:

Tot

Cons:

La TV no anava be

2026-09-11 • via Nuitee
N
Nur Azira Karim • solo_traveller • my
9
Pros:

Bed comfortable and clean,clean parking no rubbish.

2026-09-11 • via Nuitee
M
M.Suhairul • solo_traveller • my
8
Pros:

Love the clean and size of the room. Confortable for family with 2 kids

Cons:

Tv quite small and the remote likely mulfunction

2026-09-07 • via Nuitee
S
Sylvia.Tan • solo_traveller • my
10
Pros:

位置很好，房间配置齐全，饮料、白开水、和各类洗漱用品都有是免费的，工作人员很友善，入住和退房都很顺利，一切都非常好😊😊👍👍👍

Cons:

没有哦

2026-09-06 • via Nuitee
S
sayaka • solo_traveller • jp
10
これからも日本よりホテルの繁栄を願います
Pros:

マネージメントがしっかりしていると感じた。スタッフのもてなしがどのホテルより良い。ルームメイキングの方たちも感じが良く居心地が良かった。

Cons:

中国の一部のお客様たちに、他のお客様の迷惑にならない様に少し注意してくれるといいなと思います。

2026-09-05 • via Nuitee
S
suzy • family_with_children • my
9
Pros:

Breakfast its good but lease foods. Location its perfect because can easy to get our dinner meal. Room overall its good i will go again.

Cons:

Nothing else.

2026-09-03 • via Nuitee
G
Gladys • family_with_children • my
9
Good stay
Pros:

location and room cleanliness, friendliness of staff.

2026-09-02 • via Nuitee
K
Kee Jam • extended_group • my
9
If you are looking for a free and easy hotel to stay , Sunway is the choice
Pros:

Location, very closed to the city center

Cons:

The toilet lack facility to hang cloth for changing

2026-09-01 • via Nuitee
P
Peter • couple • gb
8
It was a nice hotel with friendly staff and a decent pool and gym located near local food stalls.
Pros:

The location was convenient for outdoor dining.

Cons:

The division in the pool

2026-08-31 • via Nuitee
C
Cara • solo_traveller • au
10
Great staff. Very friendly
Pros:

Good location, clean and large rooms

2026-08-31 • via Nuitee
L
Lee • family_with_children • my
8
satifies
Pros:

Breakfast-no so much verity (had been stay at this hotel last 10 yrs ago)
Bathroom-water pressure (hand/rain shower) is very good.
Bedroom-very clean

Cons:

wait for 20 minutes for room check in (only one staff serve even got 2 couter available)

2026-08-28 • via Nuitee
C
CHAN • extended_group • my
8
Pros:

LOCATION & ROOM

2026-08-27 • via Nuitee
A
A S Hasrin Sulaiman • family_with_children • my
9
2026-08-24 • via Nuitee
A
Aminath Ifasha • solo_traveller • mv
8
2026-08-18 • via Nuitee
C
Ching Ying • couple • tw
9
Cons:

我比較喜歡大廳去年十月左右的音樂。

2026-08-17 • via Nuitee