Sunway Hotel Georgetown Penang

Hotels
•
Sunway Hotels & Resorts
8.1 (1346 reviews)
33 New Lane (Off Macalister Road) , George Town , MY
+60 4-229 9988

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Value for money
Cons:
Poor wifi connection
Limited pool capacity
TV and maintenance issues

Categories

Cleanliness
7.75
Rooms were clean but some mentioned insufficient toiletry supplies.
Service
8.35
Staff were described as helpful and friendly in multiple reviews.
Location
8.85
The hotel is well-located with food stalls nearby and easy access to the city center.
Room Quality
7.95
Rooms were comfortable with a spacious layout but issues with certain room facilities noted.
Amenities
7.45
Limited amenities with some lacking facilities like enough loungers by the pool.
Value for Money
8.75
High value for money expressed, especially for location and room conditions.
Food and Beverage
7.65
Breakfast options criticized for lack of clarity in menu descriptions.
Overall Experience
8.05
Generally satisfactory with plans to return due to location and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:43

Property Description

Convenient Location
Modern Accommodations
Great Dining Options

Experience the charm of Georgetown at Sunway Hotel with an outdoor pool and free WiFi. Conveniently located near popular attractions, our spacious rooms offer a modern stay. Enjoy the 24-hour fitness center and dining at Sun Cafe. Book now for an unforgettable Penang getaway!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. With effect from 1 June 2014, the Penang City Council will be imposing a city tax of MYR 3 per room per night, which is payable directly to the resort upon check-in.
Please note that the name on the credit card used for the booking should correspond to the guest staying at the property.
Please note that the property will collect a deposit upon check-in.
Please enter your full name in English letters as shown on your passport (e.g., WANG WEI). If your booking is under Chinese characters, please reply with your name in English letters.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

8.1
Based on 1346 reviews
Cleanliness: 7.75
Service: 8.35
Location: 8.85
Room Quality: 7.95
Amenities: 7.45
Value for Money: 8.75
Food and Beverage: 7.65
Overall Experience: 8.05
T
TIUN • couple • my
8
2026-10-28 • via Nuitee
O
Oula • couple • fi
9
Pros:

Staff, location, rooms.

Cons:

Breakfast was pretty average.

2026-10-26 • via Nuitee
C
Chuah • couple • my
8
2026-10-26 • via Nuitee
B
Benjamin • couple • au
10
Fantastic stay at the Sunway as always . Great location, staff and breakfast
Pros:

Fantastic service at Sunway. Staff are very nice and always helpful.
Facilities are great and the buffet breakfasts are exceptional.
Location is great, easy to walk to Georgetown historic area.

Cons:

Nothing

2026-10-23 • via Nuitee
A
Adrian • solo_traveller • au
9
Loved it. Would stay again.
Pros:

Location was close to great food places. Staff were very helpful and polite.

2026-10-22 • via Nuitee
O
ONG • extended_group • my
8
2026-10-19 • via Nuitee
R
Rees • couple • nl
10
Pros:

Alles

Cons:

Niks

2026-10-19 • via Nuitee
M
MASNIZA • family_with_children • my
9
2026-10-19 • via Nuitee
J
John • solo_traveller • au
10
Fantastic, will definitely book our stay here again when we come back
Pros:

The staff were fantastic great location within Georgetown.

Cons:

No complaints at all.

2026-10-16 • via Nuitee
S
See chin • extended_group • sg
8
Good value for money
Pros:

Food stalls nearby

2026-10-12 • via Nuitee
I
Ivy • couple • hk
7
It was so good we extended our stay twice!
Pros:

The location is exceptional for foodies, being on New Lane food street. And the staff are really friendly, their service was excellent!

Cons:

The pool is roped off in the middle, making an already small pool even smaller. The deep end is only 1.5m so you don't need the cordon.

2026-10-11 • via Nuitee
杜 • solo_traveller • my
6
酒店前台员工态度很一般
Pros:

酒店位置、设备设施、早餐口味

Cons:

员工服务态度。已经在上午11点提前办理了入住手续，但下午三点去正式办入住时又让我等了很久，告知此前安排的房间不能住，要临时换一间。问有没有补偿，回答没有，并且认为并没让我等太久，态度非常敷衍。

2026-10-11 • via Nuitee
L
Lee • extended_group • my
8
2026-10-10 • via Nuitee
M
Mohd Hafiz • couple • my
8
2026-10-08 • via Nuitee
S
shahrul • solo_traveller • my
7
Pros:

All the staff were superb... ⭐⭐⭐⭐⭐

2026-10-08 • via Nuitee
S
Sarah • solo_traveller • sg
9
Pros:

Very accessible location.
Room was big and clean.

2026-10-07 • via Nuitee
K
Kit Lai • couple • my
8
a lot of foods stall at nearby
Pros:

location is good.

Cons:

No supply shower cap

2026-10-07 • via Nuitee
S
Stefan • solo_traveller • nl
9
2026-09-19 • via Nuitee
L
Lai Yin • couple • my
10
2026-09-17 • via Nuitee
A
A S Hasrin Sulaiman • solo_traveller • my
8
2026-09-17 • via Nuitee