Sunway Hotel Georgetown Penang

Hotels
Sunway Hotels & Resorts
8.1 (1185 reviews)
33 New Lane (Off Macalister Road) , George Town , my

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Value for money
Cons:
Poor wifi connection
Limited pool capacity
TV and maintenance issues

Categories

Cleanliness
7.75
Rooms were clean but some mentioned insufficient toiletry supplies.
Service
8.35
Staff were described as helpful and friendly in multiple reviews.
Location
8.85
The hotel is well-located with food stalls nearby and easy access to the city center.
Room Quality
7.95
Rooms were comfortable with a spacious layout but issues with certain room facilities noted.
Amenities
7.45
Limited amenities with some lacking facilities like enough loungers by the pool.
Value for Money
8.75
High value for money expressed, especially for location and room conditions.
Food and Beverage
7.65
Breakfast options criticized for lack of clarity in menu descriptions.
Overall Experience
8.05
Generally satisfactory with plans to return due to location and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 00:43

Property Description

Convenient Location
Modern Accommodations
Great Dining Options

Experience the charm of Georgetown at Sunway Hotel with an outdoor pool and free WiFi. Conveniently located near popular attractions, our spacious rooms offer a modern stay. Enjoy the 24-hour fitness center and dining at Sun Cafe. Book now for an unforgettable Penang getaway!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. With effect from 1 June 2014, the Penang City Council will be imposing a city tax of MYR 3 per room per night, which is payable directly to the resort upon check-in.
Please note that the name on the credit card used for the booking should correspond to the guest staying at the property.
Please note that the property will collect a deposit upon check-in.
Please enter your full name in English letters as shown on your passport (e.g., WANG WEI). If your booking is under Chinese characters, please reply with your name in English letters.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for MYR 127.60 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 1185 reviews
Cleanliness: 7.75
Service: 8.35
Location: 8.85
Room Quality: 7.95
Amenities: 7.45
Value for Money: 8.75
Food and Beverage: 7.65
Overall Experience: 8.05
C
Ching ying family_with_children tw
9
Pros:

飯店提供下午茶,相當有地方特色,Lobby也提供冰水,很消暑;飯店風格也很特別。

Cons:

2026-02-14 via Nuitee
W
Willy couple id
7
2026-02-12 via Nuitee
C
Chi-Lun couple tw
9
2026-02-11 via Nuitee
R
Roderick Alain couple ph
7
2026-02-11 via Nuitee
P
Patrick family_with_children gb
9
Thaipusam madness!
Pros:

Very big and comfortable rooms. Great pool area and gym facilities. Lovely reception area and professional staff. Beds are exceptionally large. You could sleep 3 in comfort! Bathroom well appointed with good standard shower gel and shampoo. High floors have great views of Georgetown.

Cons:

A little away from the main tourist area but all in reasonable walking distance provided you are fit. I had the misfortune to have a front facing room on the day of the Thaipusam festival and awoken by joyous loud music at 6 a.m.! That said the events around Georgetown that day were brilliant to see.

2026-02-09 via Nuitee
G
Gioele couple it
8
Ho soggiornato per 4 notti. Resoconto positivo.
Pros:

Ottima posizione, struttura pulita ed ordinata. Personale molto cordiale. Palestra attrezzata con buon manubri.

Cons:

Deludente la colazione. Scarsa scelta, soprattutto per la parte dolce. La piscina è molto piccola e l’acqua fredda. La foto sul sito inganna molto.

2026-02-09 via Nuitee
N
NAIMA couple fr
8
Bien placé et personnel sympa
Pros:

L emplacement

Cons:

Prix un peu élevé pour les prestations avec des frais et taxes
Petit déjeuner pas terrible

2026-02-08 via Nuitee
H
Herbomez couple fr
10
Reposant
Pros:

Superbe accueil. Belle vue sur la ville. Belle piscine. Bon repas au petit dejeuner.

Cons:

Rien

2026-02-08 via Nuitee
D
Diana Johar couple sg
9
Pros:

Central location, walkable to good food and attractions

Cons:

Nil

2026-02-08 via Nuitee
P
Peng extended_group my
5
Pros:

Location

2026-01-31 via Nuitee
D
Didie extended_group my
9
Pros:

All good!

2026-01-28 via Nuitee
G
Gavin family_with_children au
9
Great experience
Pros:

Great location close to great eateries, good standard of cleanliness. No issues with the bedsheets, blankets, pillows, towels, etc. We were allowed to check in ahead of time as soon as the room was ready. The staff were very friendly and helpful, assisting us to change rooms when we had an issue with the first one, and providing helpful information about the local area. The choice of lounge music at the entrance of the hotel was great, facilitating a relaxing mood in contrast with the hustle and bustle of the surrounding streets. The entrance of the hotel was set up such that vehicles could safely and easily pick up or drop off guests, as opposed to say a building right off the side of a busy street.

Cons:

The first room we were allocated smelled of smoke even though the hotel is meant to be smoke free. The internal phone system didn't seem to be working all too well either. However, the staff assisted us promptly when we went down to the front desk in person.

2026-01-26 via Nuitee
N
Natalie couple gb
10
Great location, lovely stay
Pros:

Great location for local food. Easily walkable to the centre of Georgetown. Large room and bathroom, fully equipped with everything required for our stay. Staff were very helpful. Pool and gym are both great.

Cons:

A water machine for refilling bottles would be appreciated. There is one in the gym but the water was always very hot.

2026-01-26 via Nuitee
G
Gary family_with_children au
10
2026-01-24 via Nuitee
T
Tine extended_group dk
7
Pros:

Nicely located, clean and in order.

2026-01-23 via Nuitee
J
Jessica couple my
10
i like stay in hotel
Pros:

i like it

2026-01-19 via Nuitee
I
Idrus couple my
8
Pros:

breakfast good..location ok..room good

2026-01-19 via Nuitee
S
Suay Khim extended_group sg
10
It was a nice accommodation at Sunway n we will be back.
Pros:

Friendly n approachable front desk staff. Rooms are clean. Overall we enjoyed our stay at Sunway.

Cons:

Oh....We thought the lobby should have a station with welcome drinks. It can be just sky juice. Why...cos the weather is super hot n when we arrived at the hotel lobby we want to have something cold to drink. These days most hotel have this!

2026-01-19 via Nuitee
V
Vaibhav extended_group hk
7
Cons:

The pool is the one thing that was such a fake photo and when you get there it's tiny and small, not enough chairs to sit

2026-01-19 via Nuitee
C
Ching Ying couple tw
10
Pros:

二度入住,服務非常之好,地理位置也很棒!非常滿意

2026-01-19 via Nuitee