Doubletree By Hilton Helena Downtown

Hotels
•
Doubletree by Hilton
8.1 (111 reviews)
22 N Last Chance Gulch , Helena , US
+1 406-443-2200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Business center
See all facilities

Review Highlights

Pros:
Great location close to downtown
Free beer
Cons:
Noisy rooms above kitchen extractor fans and breakfast odors
Low shower water pressure (upper floors)
Reception/check-in unprofessional or indifferent
Terrible breakfast
Pool/hot tub inoperable
Overpriced
Unsatisfactory balcony

Categories

Cleanliness
10
Standard quality for this hotel tier.
Service
7.6
Negative mentions of indifferent reception and unprofessional check-in; service perceived as lacking attentiveness.
Location
10
Great location close to downtown; consistently noted as a strong positive.
Room Quality
7.4
Issues reported with noise from kitchen extractor fans and morning odors, low shower water pressure, and an unsatisfactory balcony.
Amenities
7.6
Mixed: free beer noted as a perk, but repeated reports of the pool/hot tub being inoperable reduce the amenities score.
Value for Money
7.1
Described as overpriced, particularly given the lack of advertised amenities such as a working pool/hot tub.
Food and Beverage
7.3
Breakfast was described as terrible despite occasional complimentary items (e.g., free beer).
Overall Experience
7.8
Mixed overall: very good location but diminished by noise, service and amenity issues leading to a somewhat disappointing stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Luxurious Amenities

Doubletree by Hilton Helena Downtown offers a luxurious stay with an indoor pool, on-site restaurant, and complimentary WiFi throughout the property. The guest rooms are equipped with modern conveniences like cable TV, a microwave, fridge, and coffee-making facilities, ensuring a comfortable stay for all guests.

Fitness and Business Facilities

Stay active at the hotel's fitness center or make use of the meeting facilities for any business needs. With dry cleaning and ironing services available, guests can relax knowing their chores are taken care of. Additionally, free parking adds to the convenience of staying at this upscale hotel.

Convenient Location

Conveniently located in the heart of wine country, Doubletree by Hilton Helena Downtown is just a short distance from Helena Regional Airport and a variety of dining options. Book now for a delightful stay in Helena!

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note: For any room including breakfast: The rate includes a coupon redeemable for breakfast in the hotel restaurant. There is a limit per room per day. Please contact hotel for further details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HLN

Location

Guest Reviews

8.1
Based on 111 reviews
Cleanliness: 10
Service: 7.6
Location: 10
Room Quality: 7.4
Amenities: 7.6
Value for Money: 7.1
Food and Beverage: 7.3
Overall Experience: 7.8
B
Barbara • couple • us
8
2026-10-31 • via Nuitee
G
Gary • couple • gb
3
Good location but improvements needed to make it a comfortable stay
Pros:

Great location close to downtown

Cons:

We were located above kitchen extractor fans which were noisy, and in the morning smelt of breakfast. Shower had very low water pressure (we were on the fourth floor). Reception staff didn’t seem to care much

2026-10-23 • via Nuitee
F
Fisher • extended_group • us
9
2026-09-14 • via Nuitee
J
Jozef • solo_traveller • sk
6
2026-07-23 • via Nuitee
G
Gary • couple • gb
7
Pros:

Free beer

Cons:

The breakfast was terrible

2026-07-12 • via Nuitee
S
sarahjaneaddictedtot • Family
4
overpriced, unprofessional. no pool again
Pros:

This is the second time I have booked a Hilton hotel with my family in last few months that the pool was inoperable. The check in was unprofessional. Place is very overpriced especially since no pool or hot tub is available. The balcony is a joke. I could have booked a different hotel and would have if I had known there would be no pool. Makes me think Hilton is going downhill. Will Definitely NOT be booking with Hilton again.

2026-07-11 • via Tripadvisor
E
Elizabeth • family_with_children • us
9
2026-06-04 • via Nuitee
R
Rhiannon • couple • us
8
Beautiful rooms with comfortable beds. Very clean and friendly staff:)
Pros:

Next to the area we needed to be for the concert

Cons:

The pool was down and the outside needs some nicer features to show what is inside the building is wonderful . Benches and trees:) no garbage outside?

2026-04-29 • via Nuitee
J
Jami • family_with_children • us
10
Check in was great, she was SO personable! Great and clean room!
Pros:

Front staff gal was awesome!

Cons:

Front/back doors weren’t marked very clearly

2026-03-26 • via Nuitee
S
SamAdamsGhost • Solo travel • Cle Elum, Washington
4
WNR (would not return)
Pros:

Helena is becoming California. Lunatic homeless screaming outside my hotel window. So much for a good night's sleep. WNR.

2026-03-04 • via Tripadvisor
C
clarksdale • Couples • Cambridge, Cambridgeshire, England
4
Overpriced, appalling breakfast, utterly forgettable
Pros:

Corporate, soulless, no lobby to speak of…pretty bland. Room a decent size, quiet . Dismal breakfast; nothing hot, pastries/cake, no breakfast fruit, no orange juice, no healthy cereal, just bread and bagels, all eaten in an adjoining Italian restaurant. Appalling and seriously overpriced.

2026-02-15 • via Tripadvisor
L
Lois • couple • us
1
Please check my reservation
Pros:

I changed my reservation to August 12th but you keep sending messages that you don’t understand.

Cons:

I hope I am not billed for July 15.

2026-01-19 • via Nuitee
D
Domini • couple • us
9
Pros:

The beds are the best!

Cons:

The restaurant is closed in the evening and there is no complimentary breakfast.

2026-01-02 • via Nuitee
M
Monty • solo_traveller • us
10
2025-12-04 • via Nuitee
L
Landes • extended_group • us
7
one night great location
Cons:

The bed was tired.

2025-10-27 • via Nuitee
J
Jamie
10
Pros:

Staff was great and room was clean. Will book with this hotel again in the future.

2025-10-08 • via Nuitee
M
Mike
10
Pros:

Very nice

2025-09-30 • via Nuitee
S
StoneAcre • Friends getaway • Portland, Maine
8
Okay, but...
Pros:

Great location, friendly staff, but bathroom was not cleaned before we arrived and we never saw those promised chocolate chip cookies.

2025-09-29 • via Tripadvisor
B
Brian
8
Pros:

Yep

2025-09-22 • via Nuitee
D
desertgalAZ • Couples • Phoenix, Arizona
6
Good and bad…
Pros:

The good: excellent location. Friendly staff. On site dinner restaurant is quite good, open only for dinner. Rooms as you would expect for the price. A little tired, but clean.
The bad: no hot shower the 2 days we were here. Tried at 5am, 2pm, lukewarm at best. hallways have piped in air freshener that smells like your grammas perfume bottle that was in the bottom or her purse since 1963 fell on the floor and broke. Awful. Breakfast buffet is slightly below average for food, but problematic with procedures. It opens, and fills up fast, then the VERY hard working (and pleasant) server gives you a plate and silverware and the has to take drink orders! Insane when 30 people just sat down. Water came after I finished eating. Why not have a beverage station like most buffets?!

2025-09-06 • via Tripadvisor