Red Roof Inn Winston-Salem

Hotels
Red Roof Inn
5 (154 reviews)
100 Capitol Lodging Court, Winston-Salem, North Carolina, 27103 , Winston-Salem , US

Facilities

Free breakfast
Free WiFi
24-hour front desk
Designated smoking area
Concierge service
Elevator
Television in common areas
Free breakfast
Safe-deposit box at front desk
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Friendly staff
Location
Cons:
Dirty rooms
Poor maintenance
Rude service

Categories

Cleanliness
2.64
Numerous complaints about dirty rooms and bathrooms with stains and rubbish.
Service
6.61
Some staff noted as friendly, but generally poor service mentioned.
Location
8.65
Location was not specifically addressed, assumed convenient.
Room Quality
3.6
Multiple issues with room maintenance and essential amenities missing.
Amenities
3.63
Lack of basic amenities and issues noted with in-room facilities.
Value for Money
4.59
Guests felt the experience did not justify the cost.
Food and Beverage
5.64
No food services mentioned. Standard quality for this hotel tier.
Overall Experience
4.61
General dissatisfaction with the stay and intention to not return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:45

Property Description

Convenient Amenities: Enjoy complimentary wireless internet access, concierge services, and a television in a common area. Start your day right with a complimentary on-the-go breakfast served daily.

Featured Amenities: Experience additional perks such as complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Benefit from free self-parking on-site during your stay.

Comfortable Accommodations: Unwind in one of the 98 guestrooms with amenities like complimentary wireless internet, cable TV, and private bathrooms with complimentary toiletries. Each room is equipped with a safe, desk, and receives daily housekeeping.

Located conveniently in Winston-Salem, Microtel Inn by Wyndham Winston Salem is the perfect choice for your stay. Book now to enjoy a comfortable and convenient experience in a prime location near Hanes Mall.

Important information:

  • One child 17 years old or younger stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Masks are required in public areas for unvaccinated guests.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GSO

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

5
Based on 154 reviews
Cleanliness: 2.64
Service: 6.61
Location: 8.65
Room Quality: 3.6
Amenities: 3.63
Value for Money: 4.59
Food and Beverage: 5.64
Overall Experience: 4.61
D
Daisy
2
Pros:

I arrived at night and outside lighting was very poor

2025-10-10 via Nuitee
B
Brancon
10
Pros:

This hotel is pretty nice my only complaint would be the soda machine is forever out of order. They advertised that they have laundry services which they don't they also advertise that have breakfast which they don't.

2025-10-08 via Nuitee
C
Charles
4
Pros:

Hotel was old and smelled like smoke. The room smelled like paint. Floor tiles in the bathroom were loose and a Hazzard. The sinks were too low. The toilet ran all night. The sink was dirty. Looks like there was recent work and there was a lot of corking needed.

2025-09-30 via Nuitee
K
Katie
2
TERRIBLE!! DONT STAY HERE
Pros:

Was only here for a quick trip and only booked to get a few hours of sleep.The bed had stains all over it. The smoke detector had plastic covering it. The curtain and rod were hanging from the wall. The bathroom was dirty and had an eye lash in the sink. There was NO garbage can at all in the room. The window was also shattered. When asked for a new room they moved us to a room that was still dirty no garbage can had clothes in the closet and the air conditioner didnt work. The staff was also very very rude. Hotel REFUSES a refund and will not respond to any emails or phone calls. Will NEVER stay here again and do no recommened it at all!!

2025-09-14 via Nuitee
E
Emily family
6
Pros:

The bathroom and the women and nice employees

2025-09-13 via Nuitee
D
Don family
4
Pros:

Photos do not convey the lack of maintenance. Blanket had cigarette burns, toilet seat broken, shower curtain was used as a drop cloth when bathroom was painted, broken tiles on floor, whole building reeked of smoke.

2025-08-18 via Nuitee
R
Raymond
10
Pros:

Everything

2025-08-17 via Nuitee
A
Arpi family
2
Pros:

Room was filty. Unable to complete stay. Left upon arrival. Requesting refund.

2025-08-16 via Nuitee
J
Joshua
10
Pros:

Great property

2025-08-07 via Nuitee
E
Elaine M
4
Pros:

Would not go back

2025-08-04 via Nuitee
M
Matthew
10
Pros:

Friendly people. Good 👍 place.

2025-08-04 via Nuitee
K
Kelly partner
6
Pros:

They, (that day)started a policy of requiring a $50 cash deposit, that was not mentioned at booking. They did call the manager and waived it. Bad policy, not everyone carries cash and it opens a liability of theft or robbery.

2025-08-03 via Nuitee
J
Jennifer
4
Not up to other Microtel standards
Pros:

This Microtel was not up to the same standards of other Microtels I've stayed at. The mini fridge didn't work. I had to go ask for soap, shampoo, ECT as there was none in the room. We had no ice bucket and the TV remote was missing. The room had a weird smell, floor had a dried up mess that wasn't previously cleaned up, holes in bathroom door and an outlet socket hanging out of the wall. They also required a cash deposit, that wasn't mentioned at the time of booking, and still put the same amount on my cc as a pending charge. All in all, I won't stay at this location again.

2025-08-02 via Nuitee
D
Dariel Dene
8
Pros:

I am very sensitive with the smell around me. The building smells like smoke.

2025-07-29 via Nuitee
D
Danyar
2
Pros:

Great

2025-07-18 via Nuitee
D
Danyar
10
Pros:

.

2025-07-18 via Nuitee
D
Danyar
10
Pros:

Great

2025-07-18 via Nuitee
J
joseph partner
4
Pros:

Very run down. Dirty bathroom and sheets. The floors were covered with dried mud and our socks turned black on the bottom from our hotel. We had to ask for more towels as no one cleaned our room during the day.

2025-07-13 via Nuitee
A
Alfredo family
2
Pros:

The bed was horrible and one night the building had no hot water at all to shower. No breakfast at all offer not even coffee lids for coffee at all. Was very disappointed with that hotel. Not worthy my money at all.

2025-07-13 via Nuitee
S
Samantha
4
Pros:

BEDBUGS.

Only on the first night.
Honestly it was the first time in my life I had bed bugs on my bed and I SAW THEM and they crawled ON ME! 😭 I did not get bit tho.

I heard that East Coast has a lot of bug problems because of the swamps and the humidity and ecology, I mean yeah no kidding, so I can see this being an issue in many hotels especially since they are so hard to get rid off so I feel them but man.

The sheets were clean but full of stains (from the bed bugs). I had to go to the reception after going bonkers in my room at 2 am to make sure nothing got on my stuff, I went to ask for a room change and ended up conversating with the desk attendant. It was honestly a very good conversation that I would have rather have any other time than in the middle of the night. I don't mind your religion but please don't be asking guests if they go to church at 2-3 am in morning after they just went to battle with bed bugs.

The hotel feels older than it is and its pretty run down, some outlets didn't work, but I appreciated the fridge and microwave.

My new room had no bed bugs, but the sheets although washed still had a bunch of stains. And pillows like always were are super uncomfortable and the AC and fridge pretty loud.

2025-07-09 via Nuitee