North Lakes Hotel and Spa

Hotels
8.4 (2681 reviews)
Ullswater Road , Penrith , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good food quality
Great location
Lovely amenities
Cons:
Cleanliness issues in rooms
Inconvenient baby cot
Overpriced food

Categories

Cleanliness
7.54
Room cleanliness noted as lacking in some areas, affecting overall perception.
Service
9.01
Staff were friendly and helpful throughout the stay.
Location
8.55
Excellent location for groups and convenient for travel.
Room Quality
8
Rooms were comfortable but with mixed feedback on cleanliness items.
Amenities
8.53
Spa facilities enjoyed by guests, though some complain about access.
Value for Money
7.99
Food considered overpriced by some, impacting overall value perception.
Food and Beverage
9.04
Food quality positively highlighted by multiple guests.
Overall Experience
8.51
Overall, a very enjoyable stay with some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:58

Property Description

Luxurious Accommodation
Experience modern rooms with stylish furnishings, cosy beds, and complimentary bottled water. Enjoy the convenience of in-room coffee and tea facilities with fresh milk provided for a delightful stay.

Culinary Delights
Indulge in award-winning dining at FYR restaurant offering seasonal, local produce and a variety of menu options. From grilled specialties to traditional afternoon teas, satisfy your cravings in a sophisticated setting.

Wellness Retreat
Relax and rejuvenate in the hotel's Health & Fitness facilities, featuring a fully-equipped gym, swimming pool, hot tub, sauna, and steam room. Treat yourself to spa services for the ultimate pampering experience.

Book your stay at the North Lakes Hotel and Spa for a luxurious retreat with top-notch amenities and a convenient location near popular attractions.

Important information:

In order to avoid disappointment, advance reservations for dinner are advised. Please contact the hotel once you have made your bedroom reservation to book times.

Please note that there is an additional charge for the use of all leisure facilities.

Bookings of over 10 rooms will be subject to different cancelation policies and different terms and conditions.

Please note that the hotel will charge a pre-authorization of 1 GBP for all bookings on cards. Full payment will be taken for advance purchase or nonrefundable bookings. This property only accepts payment for your room using credit or debit cards; cash is not accepted.

Children swim times apply, and children are only permitted to use the swimming pool from:

Monday - Friday 8.30am - 11:30am & 3:30pm - 6:30pm

Weekends & Bank Holidays - 7:00am - 11:00am & 2:00pm - 6:30pm

Please note that children can only be accommodated in the Family Rooms.

If your rate includes Dinner, Bed and Breakfast, we’ll give you a generous £35.00 food only allowance per adult to spend. This rate also includes a full breakfast. Children in the room are charged an additional £30 per child, per night, including breakfast. All other children's meals are charged as taken. Please contact the hotel to book your table.

Guests are required to show a photo identification and a credit card upon check-in. Please note that all Special Requests are subject to availability, and additional charges may apply.

Please inform North Lakes Hotel & Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NCL

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 14 years old stay for £30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 2681 reviews
Cleanliness: 7.54
Service: 9.01
Location: 8.55
Room Quality: 8
Amenities: 8.53
Value for Money: 7.99
Food and Beverage: 9.04
Overall Experience: 8.51
A
Alistair family_with_children gb
10
2026-07-11 via Nuitee
L
lorna family_with_children gb
8
Really nice overnight stop. Bedroom was great although very soft mattress. Not the quietest of hotels but not the worst.
Pros:

Nice big comfortable room, very helpful friendly staff , good restaurant

Cons:

Entrance to spa door right next to bedroom which slammed every time someone used it.

2026-07-11 via Nuitee
F
Finch couple gb
10
Pros:

One of the best places we have ever stayed!
The food was exceptional and very well priced.

2026-07-09 via Nuitee
B
Bernard couple us
8
Pros:

Great location just off motorway with very good restaurant

Cons:

Needs air conditioning

2026-07-08 via Nuitee
E
Emma family_with_children gb
8
Great hotel but not quite 100% for the price
Pros:

Personalised cookies on arrival for children. Room is well equipped with use of robes and slippers. Breakfast was very good great variety to choose from. Good location to visit other areas.

Cons:

Shower went hot and cold on all three days. Pool was very cold on all three days. Not very suitable for young children. Was colder on day 3 due to maintenance taking place. Access is also an additional cost. High chairs were not very clean.

2026-07-07 via Nuitee
P
Paul couple gb
10
2026-07-07 via Nuitee
B
Brenda couple gb
6
Not worth the money.
Pros:

Location.

Cons:

Rooms too hot, there was some weird light on during the night we couldn’t turn off

2026-07-06 via Nuitee
C
claire couple gb
6
Comfortable
Pros:

Staff

Cons:

Smell and heat in the rooms

2026-07-06 via Nuitee
A
Adam solo_traveller gb
10
Pros:

Great hotel perfectly located Junction 40 M6...had the junior suite and it was perfect...very spacious comfortable bed.
Food very high standard lovely choice of evening meals...also great buffet style breakfast with hot food, cereal and pastries

2026-07-05 via Nuitee
L
Lily couple gb
10
Great stay
Pros:

Lovely hotel, stayed twice now. Food is great at the restaurant too

2026-07-04 via Nuitee
H
Henry couple gb
10
Pros:

Every thing about this hotel was the best of our 3 week trip away staying in variuos hotels. Boy was it value for money. Resturant supurb food, spar facilities top rate. I would deffinatly stay again.

Cons:

Nothing.

2026-07-03 via Nuitee
S
Simona couple gb
9
Birthday spa weekend getaway
Pros:

Staff was really polite, friendly and accommodating. Bed was super comfy and clean. Good location for exploring the lake district.

Cons:

Unfortunately, there were super loud banging of doors super early morning and sometimes late at night. While this might be outside hotel’s control, it’s a consideration to have in mind if you’re a light sleeper.

2026-07-03 via Nuitee
N
Neversaidnever Business Bristol, England
10
Fyr Restaurant is a real treat.
Pros:

Perhaps the best steak I have ever had from Chef Steven. Terrific service, real attention to detail. Nothing was too much trouble.
Rooms are comfortable, well sized and appointed. Excellent service all round. This is our second year staying and will be back again

2026-07-02 via Tripadvisor
Q
Q9206QPkarlc Business
10
North Lakes Hotel & Spa Great Dining Experience
Pros:

We had a fantastic dining experience at the North Lakes Hotel & Spa, and a big part of that was thanks to Ollie. He was friendly, professional, and incredibly attentive throughout our meal. Nothing was too much trouble, and he made sure we had everything we needed. Most important of which was volume on the TV for the World Cup. His excellent service really made the experience feel special. Ollie is a real credit to the hotel, and we hope to be served by him again on our next visit. Thank you.

2026-06-30 via Tripadvisor
C
chrisX2695SI Business Derbyshire, England
10
Lovely place, great staff
Pros:

Three night stay, thoroughly enjoyed everything. Ollie was a briiliant water.

2026-06-30 via Tripadvisor
M
Matthew couple gb
6
Overall a very pleasant stay and good value for money.
Pros:

Restaurant and food were amazing. The waiting staff and reception staff were very friendly as well. The spa facilities were easy to find and use and the treatments were also very good.

Cons:

There wasn’t any air conditioning. And unfortunately there were flies in the room and in the restaurant and bar areas which meant I spent a lot of my time shoeing them away.

2026-06-30 via Nuitee
R
Ryan couple gb
9
2026-06-30 via Nuitee
P
Pam solo_traveller gb
9
Pros:

Location
Restraunt
Friendly staff
Nice room

Cons:

Soooo hot and no air conditioning
But a fan and opening window

2026-06-30 via Nuitee
L
Liam family_with_children gb
5
Average
Pros:

Spa and restaurant were good

Cons:

Rooms weren't what we expected. Cleanliness was average, rooms were extremely hot. Bunk bed wasnt safe for little one, barrier kept popping off. The price was not worth it for 2 nights of overheating and mediocre rooms.

2026-06-30 via Nuitee
R
Reeta couple gb
4
Far too expensive. DEFINITELY NOT WORTH THE MONEY
Pros:

This is so overpriced and had no ac in the room. Rooms were super hot. So much so, that we couldn't even sleep properly.

Cons:

The fact that it was super over priced.

2026-06-29 via Nuitee