Surf Club Hôtel by Akena - Grande plage

Hotels
8.4 (1831 reviews)
19 Avenue De La Reine Victoria , Biarritz , fr

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location
Friendly service
Good breakfast
Cons:
Noisy cleaning early in the morning
Elevator issues
Small rooms

Categories

Cleanliness
7.85
Some reviews mentioned cleanliness positively, but there were complaints about noise during the cleaning process.
Service
8.85
Numerous reviews praised the friendly and accommodating staff.
Location
8.85
Multiple mentions of great location close to the beach and city center.
Room Quality
7.85
Some reviews noted small and somewhat dated rooms, but overall comfort was appreciated.
Amenities
8.35
Amenities received mixed feedback; while some guests appreciated the basic amenities, others desired more.
Value for Money
8.35
Value for money was considered good, though some found parking expensive.
Food and Beverage
8.85
The breakfast and food quality were frequently highlighted positively.
Overall Experience
8.25
Overall experience is reflected positively, with guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 22:54

Property Description

Prime Location near Biarritz Main Beach
Experience the perfect getaway at Hôtel AKENA Biarritz - Grande plage, just a stone's throw away from the main beach and town center.

Comfortable and Modern Guest Rooms
Relax in our air-conditioned guest rooms featuring TVs and elegant wooden floors, ensuring a cozy stay during your visit.

Convenient Amenities and Attractions
Enjoy free Wi-Fi, with the option for private parking, subject to availability. Explore nearby attractions like the casino, spa center, and golf course, all within walking distance from the hotel.

Book now to enjoy a delightful stay at Hôtel AKENA Biarritz - Grande plage.

Important information:

The credit card used for booking will be requested upon arrival.

Please note that parking is subject to availability on arrival, and cannot be booked in advance.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BIQ

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 1831 reviews
Cleanliness: 7.85
Service: 8.85
Location: 8.85
Room Quality: 7.85
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.85
Overall Experience: 8.25
M
Martin • couple • gb
9
Value money for this time of year
Pros:

Location, clean and value for money this time of year. Able to rent e bikes straight from Hôtel brilliant.

Cons:

Nothing.

2026-05-30 • via Nuitee
C
Charlotte • solo_traveller • fr
10
Parfait
Pros:

La décoration était de goût, le personnel incroyablement gentil et disponible, l’emplacement est calme et agréable et le petit déjeuner est un plus non négociable !

Cons:

Rien

2026-05-30 • via Nuitee
I
ISABELLE • family_with_children • fr
10
Pros:

La proximité du centre ville

Cons:

-

2026-05-29 • via Nuitee
D
Diego • couple • es
8
Pros:

Todo

Cons:

Nada

2026-05-28 • via Nuitee
C
christelle • solo_traveller • fr
9
Pros:

Environnement simple, confortable et des personnels très sympathiques

Cons:

le petit bémol est le bruits de la rue notamment pour la nuit de notre arrivée, Nous avons été réveillé à 5h du matin

2026-05-28 • via Nuitee
S
SANDRINE • extended_group • fr
10
Parfait. Je recommande cet établissement
Pros:

Nous avons apprécié l’accueil qui nous a été réservé.
Le personnel se plie en quatre pour rendre service et permettre de passer un séjour au top.

Cons:

Rien!

2026-05-28 • via Nuitee
C
Carrie • couple • gb
8
Fresh, no-nonsense hotel close to town centre and beach
Pros:

Foyer, lounge and dining area very comfortable and fresh. Good breakfast. close to everything. Bedrooms are fine, clean, nice and cool in the searing heat but on the small side. no complaints though - excellent value fo rmoeny. Staff friendly and helpful.

2026-05-28 • via Nuitee
A
Aurelio • couple • it
7
Comodo
Pros:

Posizione, gentilezza e simpatia del personale al check in, garage!colazione con spremuta arance fresche.

Cons:

Camera troppa piccola, impossibile muoversi in 2 contemporaneamente, il costo del garage un furto 25€. per una moto!!

2026-05-28 • via Nuitee
S
Sara • couple • es
8
2026-05-28 • via Nuitee
M
Marielle • couple • gb
6
Adequate but don't think I'd be back
Pros:

The room was a nice size and the shower was nice and big. We didn't have breakfast so can't comment on that.

Cons:

The paper cups at the coffee station. It is not nice drinking a coffee in a hotel from a paper cup. It just lessens the appeal of the room. There was no fridge. We had to ask for some ice just to cool our drink in the room as it was 34 degrees outside.
Our coffee supplies etc were also not replenished.

My biggest problem was that there was no mirror at the dressing table which is where the plug points were. I had to go outside in the passage to a mirror and sit on the floor to be able to look in a mirror and curl my hair. During this time, 3 different guests walked past me and all commented saying that that was a good idea as they too had no mirror near a plug point.

2026-05-27 • via Nuitee
E
Ewan • extended_group • gb
9
Pros:

Friendly and helpful reception team. Good breakfast options. Close to the beach.

2026-05-26 • via Nuitee
S
Sabine • solo_traveller • ch
9
2026-05-26 • via Nuitee
E
Emir • solo_traveller • fr
5
Chambre plus petite que sur la photo
Pros:

L'emplacement

Cons:

La taille de la chambre et la disposition du lit. Tellement petite et le lit proche du mur, en biais où l'on se cogne les jambes. Rien à voir avec les photos...

2026-05-26 • via Nuitee
P
Paulo • couple • br
10
Ótima
Pros:

Conforto, limpeza , gentileza dos funcionários.

2026-05-26 • via Nuitee
P
Pauline • solo_traveller • fr
9
Super séjour
Pros:

L'emplacement, l'accueil du personnel et leur disponibilité, la propreté des locaux.

Cons:

Difficulté de se garer, ou prendre 1 emplacement de parking à 25 euros la journée

2026-05-26 • via Nuitee
M
maripaz • extended_group • pa
6
2026-05-26 • via Nuitee
R
Ronan • couple • ie
8
Great location, friendly staff, good breakfast
Pros:

Very close to the beach and the town centre. The staff were very friendly and they kindly reserved a parking spot for us as we had told them we would be arriving late.

Cons:

Parking rates for on the street could be something the hotel could look at, as it is very expensive to park on the street.

2026-05-25 • via Nuitee
S
SILLY Fabienne • couple • fr
9
Excellent !!
Pros:

Le professionnalisme et la prévenance et la gentillesse du personnel de jour comme de nuit.
La qualité du petit déjeuner, la propreté de la chambre.

2026-05-25 • via Nuitee
M
Maxime • couple • fr
10
Hôtel confort dans Biarritz
Pros:

Emplacement
Accueil
Petit déjeuner

2026-05-25 • via Nuitee
M
Matthew • extended_group • gb
9
2026-05-25 • via Nuitee