Windsor Arms Hotel

Manny was so helpful - from check-in to helping with a coffee service in the lounge and at every turn, as were the rest of the staff. Overall, a very relaxing stay

One does not expect to require a ledger, a clerk, and an advance retainer merely to take tea. I attempted to reserve the Tea Room for a perfectly modest gathering of fifteen—hardly a society gala—only to be told that I must either pay for the entire group upfront or have each guest RSVP individually, with no guarantee that we would even be seated together. A group, it seems, is only a group when it comes to payment—not experience.

Adding to the confusion, we were informed that fifteen guests was too small to warrant a private room and that we would therefore be seated in the main Tea Room. And yet, somehow, the same group is deemed large enough to require full prepayment and considerable administrative effort on the part of the guest arranging it. One struggles to reconcile the logic.

I was also told to expect a follow-up phone call regarding the reservation. Several days passed. No call came. Eventually, I had to chase the matter myself, at which point it became clear that the reservation had either been forgotten or never properly communicated internally—hardly reassuring when one is being asked to remit payment in advance.

For a hotel that prides itself on refinement, this is remarkably ungracious. True elegance begins with service, not invoices. Being asked to collect funds, manage RSVPs, assume all responsibility, and then presumably still be expected to tip for the privilege is not hospitality; it is unpaid administrative labour. If arranging tea is this needlessly difficult, one can only wonder what the rest of the service might be like.

Toronto has many more accommodating—and frankly more affordable—places that understand good manners cost nothing. I hope the Windsor Arms revisits its policies around group reservations. Until then, I would suggest taking one’s teacups elsewhere.

The room was very spacious and had a great decor. We were pleased with the amenities in the bathroom and the cleanliness of the room. The location was great to many shops and restaurants.

Great breakfast and really peaceful dining area

People super
Kind
They gave us very early check in
Room Very big and clean

Clean room and friendly staff!

it was a pleasant experience. everything went well

Beautiful hotel with all the amenities and an extremely courteous staff made our stay in Toronto memorable. The hotel was comfortable and close to all of downtown.

A lovely boutique hotel in Yorkville! Service was fantastic, our room was clean and spacious, the free bubbly and cookies, as well as really nice selection of free tea and coffee in the room was a nice touch. The decor is a bit dated, I’m not sure it’s giving luxury the way it maybe used to. But the spa is fantastic - highly recommend! Altogether a nice stay in Toronto!

A delightful gem of a hotel, with a storied history, beautifully restored to its former glory. Fabulous rooms and decor throughout. Swimming pool and roof terrace a wonderful bonus. Lovely staff. Breakfast could be a bit more.

Shout out to Ronit at the spa who was charming.

Quality hotel with friendly staff and convenient location to downtown Toronto amenities. The nightly cookies were excellent.

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