Citadines Trafalgar Square London

Hotels
Citadines
8.2 (5567 reviews)
18-21 Northumberland Ave , London , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location near major attractions
Friendly and helpful staff
Cons:
Issues with cleanliness and maintenance
High prices compared to quality

Categories

Cleanliness
7.69
Several reviews mention issues with cleaning and maintenance, leading to lower sentiment.
Service
9.16
Positive sentiments about helpful staff and good service.
Location
9.2
Consistently praised as being ideal for sightseeing.
Room Quality
7.65
Criticism related to room comfort and functionality, especially in bathrooms.
Amenities
7.68
Concerns about functional issues with elevators and lack of amenities.
Value for Money
7.14
Many reviews indicate the pricing does not match the quality experienced.
Food and Beverage
8.69
Breakfast received positive mentions for variety and quality.
Overall Experience
8.36
Mixed experiences but generally good with some notable flaws.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:29

Property Description

Modern Self-Catering Accommodation
Citadines Trafalgar Square London provides contemporary self-catering apartments and studios in the heart of London. Enjoy the convenience of staying just steps away from Trafalgar Square and a short walk from iconic landmarks.

Convenient Amenities
Experience comfort with amenities such as satellite TV, modern sound systems, kitchenettes, and a 24-hour front desk. The spacious breakfast lounge is perfect for starting your day right before exploring the city.

Prime Location
With attractions like the London Eye, The Houses of Parliament, and The National Gallery within walking distance, Citadines Trafalgar Square offers the perfect base for your London adventures.

Book now to secure your stay at Citadines Trafalgar Square London and make the most of your visit to the vibrant city!

Important information:

Pets under 40 kg can be accommodated. Please contact the property directly for more information, using the details on your Booking Confirmation.

If a reservation is for a week or more, there is a complimentary full clean on the fourth days stay and weekly thereafter.

An additional cleaning fee is applicable for all stays under 7 nights. A daily cleaning service is possible at an additional cost. Rubbish collection is free, however must be requested via the reception when needed.

Extra towels and amenities are free, and again must be requested via the reception when needed.

Please note that the hotel reserves the right to pre-authorize credit cards prior to arrival.

The same card use to make the booking needs to be presented on arrival.

When traveling with pets, please note that an extra charge of £15 per pet, per night applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 3 years old and over stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

8.2
Based on 5567 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.2
Room Quality: 7.65
Amenities: 7.68
Value for Money: 7.14
Food and Beverage: 8.69
Overall Experience: 8.36
B
Berenice family_with_children fr
7
Appartement très bien situé donc visites faciles
Pros:

L’emplacement très bien situé
L’appartement est bien organisé pour une famille

Cons:

Le ménage n’est pas fait pendant le séjour !!
Le personnel est juste fonctionnel

2026-07-04 via Nuitee
D
Dana family_with_children il
9
2026-07-03 via Nuitee
P
Puay Chen couple sg
6
Location is central but facility is old.
Pros:

The location wa good, apartment was very clean and neat. Staff were helpful and friendly.

Cons:

1. Room too small for the price. Kitchenette was too small to prepare simple food and have a comfortable meal in the room.
2. Bed and pillows were too soft.
3. No couch in room
4. Shower area too small and water pressure too low.
5. Both lifts were small and not working well.

2026-07-02 via Nuitee
N
N. family_with_children es
8
2026-07-02 via Nuitee
S
Shane couple au
9
Pros:

Location was great, staff helpful

Cons:

To have a shower you had to climb over a very tall bath tub and it was the smallest shower I have been in.

2026-07-01 via Nuitee
P
Phoebe couple gb
7
2026-06-30 via Nuitee
M
Monique couple za
1
Pros:

Location

Cons:

If I could give this hotel 0 stars, I would.

The only positive aspect of our stay was the location, which is excellent and conveniently situated. Unfortunately, everything else was extremely disappointing.

From the moment we arrived, the experience was frustrating. We had to carry all of our luggage through multiple heavy fire doors that did not remain open, making check-in unnecessarily difficult. Once we finally got to our room, we discovered that the toilet was not functioning properly, which is simply unacceptable for any hotel.

For the price charged, the standard of the hotel is nowhere near what you would expect. The facilities feel tired, the overall experience was poor, and the value for money is incredibly disappointing. We paid a premium price and received a very substandard experience in return.

In my opinion, you are paying purely for the location, because that is the only thing this hotel has going for it. There are far better options available at this price point. Unfortunately, I would not stay here again and would not recommend it to others.

2026-06-30 via Nuitee
C
Chloe couple gb
8
2026-06-30 via Nuitee
P
patrice solo_traveller fr
10
2026-06-29 via Nuitee
C
Cassandra couple au
7
Pros:

The location.

Cons:

It was a little bit tired and very expensive.

2026-06-29 via Nuitee
C
CAHANA solo_traveller il
4
פעם היה יותר טוב
Pros:

המיקום נפלא והצוות חייכני ומנסה לעזור

Cons:

רעש תמידי מונוטוני של חשמל לאורך כל האירוח שלא אפשר לישון.
מעלית שלא עבדה .

2026-06-29 via Nuitee
B
BOST P D extended_group gb
9
Perfect stay in the midst of Central London.
Pros:

Perfect location for all we needed in central London, it was a quiet road so sleep undisturbed. Staff were welcoming and friendly. Lovely open foyer with sofas, work stations, complementary tea/coffee machine etc. Our twin room was clean, roomy with good size bathroom and bonus of kitchen facilities- fridge, microwave, hob, kettle with tea coffee etc. There was an iron and hairdryer too. We were only there for one night but a great room for longer stays.
For central London the cost per night was average and I felt the Cittadines was above average. Would definitely stay again if visiting central London 💙

Cons:

Can't think of anything that we didn't like.

2026-06-29 via Nuitee
K
Kathryn family_with_children us
8
Location and kitchen at reasonable price (for London).
Pros:

Did not do the board.
Excellent location - incredibly convenient to everything. Having a small kitchen was very useful as well. And loved having a/c during the heatwave.

Cons:

Confusion regarding the booking. Multiple reviews online saying it didn’t exist, it was a scam. Also the booking description included that I would be sent a code for entry. When that was not forthcoming, I started to believe it was a scam. But it was not - all was fine!

2026-06-29 via Nuitee
R
ROMAIN solo_traveller fr
8
Emplacement parfait mais chambre sans réelle fenêtre
Pros:

L'emplacement est absolument parfait pour visiter Londres, on ne peut pas faire mieux.

Cons:

La chambre est moyenne pour le prix avec une vue sur un puits de lumière un peu lugubre, mieux vaut laisser les rideaux fermés. C'est le gros défaut de la chambre.

2026-06-29 via Nuitee
E
Eitan solo_traveller il
9
מלון מצויין
Pros:

מיקום מעולה קרוב לשתי תחנות tube
מיטבחון שימושי וקפה חופשי בלובי וארוחת בוקר טובה.
חדר מרווח

Cons:

מעלית אחת לא עבדה בחלק מהזמן, מיטה לא כל כך נוחה וניקיון יש רק אחת לשבוע

2026-06-28 via Nuitee
W
Winfried family_with_children de
6
Sehr gute Lage aber Preis-/Leistungsverhältnis stimmt nicht. Zu teuer für die gebotene Leistung.
Pros:

Die Lage! Und das Frühstück war auch in Ordnung.

Cons:

Spartanische Zimmer-Ausstattung, sehr enges Schlafzimmer und Bad.

2026-06-27 via Nuitee
R
Reza solo_traveller ca
9
2026-06-27 via Nuitee
L
Lorna solo_traveller gb
8
2026-06-27 via Nuitee
J
Joann couple gb
9
Great Value Great Location
2026-06-27 via Nuitee
G
Gina couple gb
10
2026-06-26 via Nuitee