Skyline Hotel & Waterpark

Hotels
7.4 (2280 reviews)
4800 Bender Hill , Niagara Falls , ca

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Massage services
See all facilities

Review Highlights

Pros:
Access to water park
Helpful staff
Convenient location
Cons:
Outdated rooms
High food prices
Cleanliness issues

Categories

Cleanliness
7.06
Rooms are outdated and have strong musky smells; cleaning is adequate but overshadowed by age and condition.
Service
9.03
Staff was helpful and nice, contributing positively to the overall experience.
Location
9.07
Convenient location near water park and other attractions.
Room Quality
6.52
Rooms are dated, some uncomfortable beds, and issues with cleanliness related to age.
Amenities
7.55
Access to the water park is great, but the hotel design is old and lighting is insufficient.
Value for Money
6.51
Many guests feel the hotel does not offer good value for what they paid.
Food and Beverage
5.56
High prices for food in the area with few accessible dining options.
Overall Experience
7.93
Mixed feelings with good amenities for families but multiple complaints on cleanliness and value.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:33

Property Description

Convenient Location

Within minutes drive of major area attractions, including the Horseshoe Falls, Skyline Hotel & Waterpark offers an ideal location connected to the Fallsview Indoor Waterpark via a covered walkway. Enjoy easy access to the Falls Avenue Entertainment Complex and Casino Niagara.

Comfortable Accommodation

Relax in comfortable guestrooms at Skyline Hotel & Waterpark, ensuring a pleasant stay during your visit. The friendly service provided will make you feel right at home, adding a personal touch to your experience.

Convenient Amenities

Skyline Hotel & Waterpark provides on-site parking, ensuring a hassle-free experience for guests arriving by car. Stay connected with free wireless internet access throughout the property, keeping you in touch during your stay.

Book your stay at Skyline Hotel & Waterpark for a memorable and convenient visit near the iconic Horseshoe Falls.

Important information:

Guest rooms do not include waterpark passes unless specified in the room name.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BUF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for CAD 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs CAD 22 per day.

Location

Guest Reviews

7.4
Based on 2280 reviews
Cleanliness: 7.06
Service: 9.03
Location: 9.07
Room Quality: 6.52
Amenities: 7.55
Value for Money: 6.51
Food and Beverage: 5.56
Overall Experience: 7.93
T
Tameka family_with_children ca
10
Amazing
Pros:

I’ve never been to this one I loved the size of the room and the space we all had mind you I had 5 in one room

Cons:

The elevator was out

2026-04-11 via Nuitee
J
Judy extended_group ca
6
Okay
Pros:

Location

Cons:

Key didnt work at first. Got new key which finally worked only to find room had not been cleaned. Unmade beds and garbage.
Had to return to desk for new room. A lot of walking back and forth. Then kids made a lot of noise up to 10 p.m.

2026-04-10 via Nuitee
D
Da Fonseca family_with_children ca
7
Nice stay but should definitely compensate guests for elevator is not working their entire stay
Pros:

Elevator not working the whole trip we were there for. Completely unacceptable.

Cons:

Close to everything

2026-04-09 via Nuitee
G
Geanpiere family_with_children ca
7
2026-04-07 via Nuitee
G
Geanpiere family_with_children ca
7
2026-04-07 via Nuitee
M
Margaret family_with_children ca
6
The cost of hotel was not worth the stay, because they have not kept up on the maintenance for their building.
Pros:

Elevator was out of order and the toilet in our room required maintenance because it was constantly running. There was a light which required fixing/new bulb because it flickered and would not work properly.

Cons:

The water park was great for the kids. The courtyard in hotel was a good idea.

2026-04-04 via Nuitee
R
Renee family_with_children ca
6
Pros:

Everything

2026-04-03 via Nuitee
L
Lauren family_with_children us
6
2026-04-03 via Nuitee
L
Lloyd family_with_children ca
8
Good value for money and promixity to the water park
Pros:

I like tge location of the hotel and its proximity to the waterpark. The check-out staff named Ian help me with the concerns and refunded me.

Cons:

The check-in staff was unsure what to charge me. It is confusing from the Booking.com site, then was receiving a link from the hotel itself. It ended up that double charging me from the room, and additional VIP packages that I did not asked nor received. However, the check-out staff fixed it upon noticing and he did all the refund and fixed the issue promptly. I appreciate "Ian" that support me and my family for the entire process.

2026-04-02 via Nuitee
M
michelle couple ca
5
Subpar
Pros:

This facility is perfect for children, especially for birthday

Cons:

It was my autistic son’s seventh birthday at the time. The elevator wasn’t working. I had paid extra for my room on booking.com but still did not get my waterpark package. Breakfast was not included with the $600 amount that I have paid for one night, my bedsheets had stains on them as well as I left my towels in the dirty bin at the waterpark and was told I will need to be charged if I order more towels in the same day

2026-04-02 via Nuitee
W
Waheeb family_with_children sa
1
2026-03-31 via Nuitee
M
mejia family_with_children ca
6
2026-03-28 via Nuitee
M
Michael family_with_children us
6
Would find another place.
Pros:

The location.

Cons:

The rooms were hot and muggy and they said they didn’t have the air conditioning turned on so we were forced to go buy a fan.

2026-03-27 via Nuitee
C
Christy family_with_children ca
4
2026-03-27 via Nuitee
S
Sujeevan family_with_children ca
10
Good
Pros:

Good

Cons:

Good

2026-03-26 via Nuitee
M
Margaret family_with_children ca
3
Not happy at all
Pros:

Close inside to water park

Cons:

Not worth 430 for 1 night

2026-03-26 via Nuitee
S
Sushil Dhivyanath family_with_children ca
4
Cons:

I recently stayed at Skyline Hotel & Waterpark Niagara Falls and unfortunately, the experience was very disappointing.

During our 2-night stay, the elevator was not working for 3 days, which caused significant inconvenience. The hotel lobby consistently had a strong marijuana smell, making the environment uncomfortable.

There were also serious disturbances during the night — loud noises and a major fight in the neighboring room around midnight, and we even saw police arriving, which made the stay feel unsafe and stressful.

We had hoped for a relaxing stay, but it was far from that. Additionally, housekeeping service was poor — despite requesting cleaning, no one showed up. Our room was not cleaned for the entire stay, including no change of bedsheets and uncleaned washrooms.

What was most disappointing was that no staff member checked in or showed concern about our experience.

Overall, this was a very poor experience

2026-03-25 via Nuitee
J
Jonathan family_with_children ca
3
Poor
Pros:

The only good thing about our stay was the close proximity to Clifton Hill and Water park.

Cons:

Staff communication was poor. They putbusbin the noisy courtyard with movie not quiet courtyard likebwe asked as we have small children. As a reusltbour kids didn't fall asleep until close to 11pm. Courtyard was even noisy after movie finished. Also, upon seeting foot in room, there was garbage on floor, like candy wrappers, Ro was dirty, mirror had spit on it and bathroom had hairs.

2026-03-25 via Nuitee
C
Carmen family_with_children ca
10
Pros:

That is was so close to attraction and indoor water park, didnt have to drive.

Cons:

The noise from people above my room, very loud.

2026-03-23 via Nuitee
N
Nadia family_with_children ca
7
2026-03-22 via Nuitee