GreenTree Inn San Diego Mission Bay

Hotels
7.7 (1002 reviews)
4540 Mission Bay Drive , San Diego , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Convenient location near attractions
Friendly and helpful staff
Cons:
Issues with cleanliness (moldy smell)
Poor quality of breakfast

Categories

Cleanliness
7.26
Room cleanliness was noted positively, but some guests reported issues like moldy smell.
Service
8.23
Staff was friendly according to several reviews, though some mentioned unhelpful interactions.
Location
8.77
Multiple reviews highlighted the convenient location near major attractions.
Room Quality
7.72
Rooms were generally spacious and comfortable, with some minor noise issues reported.
Amenities
7.25
Some amenities like the pool were criticized, but the HVAC and other facilities were satisfactory.
Value for Money
7.71
Overall value aligned with price point, though some found specific offerings overpriced.
Food and Beverage
6.76
Breakfast options received negative feedback for quality and variety.
Overall Experience
7.93
Overall stay was positive for many, but several aspects detracted from the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 09:09

Property Description

Convenient Location
Located just 7 miles outside of San Diego city centre, Holiday Inn Express San Diego SeaWorld is the perfect retreat, only a short 10-minute drive from SeaWorld San Diego.

Relaxing Amenities
Unwind in our outdoor pool and hot tub or stay connected with complimentary Wi-Fi in all areas of the hotel. The contemporary guest rooms offer modern comforts like flat-screen TVs, microwave, refrigerator, and coffee-making facilities.

Deluxe Services
Start your day with a delicious hot breakfast, take care of business with our on-site business centre, and keep your wardrobe fresh with the convenient launderette.

Experience the best of San Diego with us at Holiday Inn Express San Diego SeaWorld. Book your stay now and make unforgettable memories!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.7
Based on 1002 reviews
Cleanliness: 7.26
Service: 8.23
Location: 8.77
Room Quality: 7.72
Amenities: 7.25
Value for Money: 7.71
Food and Beverage: 6.76
Overall Experience: 7.93
I
Igor • couple • us
10
2026-02-13 • via Nuitee
K
Karl • family_with_children • us
9
2026-02-09 • via Nuitee
A
Ana • solo_traveller • us
10
Excellent
Pros:

Having breakfast before heading out is very convenient. The people is friendly.

2026-01-31 • via Nuitee
V
Valentina • couple • us
6
2026-01-21 • via Nuitee
B
Beatriz • solo_traveller • us
7
2026-01-20 • via Nuitee
D
Dorothy • family_with_children • us
10
2026-01-20 • via Nuitee
D
Dustin • solo_traveller • us
9
2026-01-20 • via Nuitee
M
Matthew • solo_traveller • us
9
Clean, good location, nice room.
2026-01-19 • via Nuitee
J
Joseph • couple • us
10
2026-01-19 • via Nuitee
E
Elizabeth • extended_group • us
6
2026-01-19 • via Nuitee
A
Antonio • family_with_children • mx
8
2026-01-19 • via Nuitee
R
Ria • couple • us
7
It was ok
Pros:

It was a good value.

Cons:

It was old pool wa small and crowded

2026-01-19 • via Nuitee
J
James • couple • us
8
2026-01-19 • via Nuitee
K
Karina • family_with_children • us
1
I will never stay here again and would not reccomend this Hotel to anyone
Pros:

Location as it was close to everything in the surrounding area that we wanted to go to

Cons:

Unfortunately, my stay at this hotel was disappointing. The staff wasn’t particularly friendly—something as simple as a smile or a warm “enjoy your stay” can really make a difference, but that basic courtesy was missing.

Breakfast was another letdown, with undercooked potatoes and little to enjoy overall.

While the room appeared clean—especially the linens and bathroom—there was an overwhelming odor that made it difficult to relax. It smelled strongly of cat urine, and the odor intensified whenever the AC was on. We had to turn it off and open the window just to make the room bearable. Thankfully, the weather was cool, so we managed, but it's unacceptable that the AC couldn’t be used due to the smell.

I understand this is an older hotel—I actually grew up just a few blocks away when it was still the Comfort Inn (if I remember correctly)—but that odor, likely coming from the AC unit or possibly the carpet, needs to be addressed. An upgrade to the HVAC system and a deep carpet cleaning would go a long way.

When I requested new room keys, I mentioned the odor to the front desk staff. Unfortunately, my comment was completely disregarded. The woman simply handed me the keys without any acknowledgment or apology, let alone offering an alternative room. As someone who manages over 420 Airbnb properties in Big Bear Lake, I can confidently say this level of customer service is unacceptable.

We spent minimal time in the room, so we chose to deal with the issue, but the experience left a poor impression. The beds were also very firm and not particularly comfortable.

Based on this visit, I would not recommend this hotel and do not plan to return. Room 208, in particular, requires immediate attention due to the AC and odor issues, and the staff could benefit greatly from customer service training.

2026-01-19 • via Nuitee
S
Sriharini • family_with_children • us
5
2026-01-19 • via Nuitee
S
Smith • family_with_children • us
10
2026-01-19 • via Nuitee
A
Akshay • family_with_children • us
8
Pros:

Toilet has no vents

2026-01-19 • via Nuitee
J
John • family_with_children • us
9
Everything but the eggs was good
Pros:

Sausage patties and biscuits and gravy coffee cereal juice

Cons:

Egg omelette need yolks egg white omelettes nasty and the toaster took forever to cook bread

2026-01-19 • via Nuitee
H
heather • extended_group • us
7
2026-01-19 • via Nuitee
N
Nancy • couple • us
3
Old buildings, grimy, build up-would NOT Recommend
Cons:

Dirty and grimy-would NOT stay again

2026-01-19 • via Nuitee