Protea Hotel by Marriott Knysna Quays

Hotels
•
Protea Hotels by Marriott
8.3 (1632 reviews)
Waterfront Drive , Knysna , za

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Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Clean rooms
Cons:
Delayed check-in
Limited dining options
Old room quality

Categories

Cleanliness
7.94
Some comments about cleanliness were positive, but instances of outdated rooms and rats outside reflect issues.
Service
9.41
Mostly positive comments about friendly staff and assistance.
Location
9.45
Location received consistent praise across multiple reviews.
Room Quality
7.4
Mixed feelings, with some rooms deemed too small or outdated.
Amenities
6.93
Noted lack of dining options and issues with the lift.
Value for Money
7.89
Concerns about the overall quality versus the price paid.
Food and Beverage
8.44
Breakfast was praised, but there were complaints about limited dining options.
Overall Experience
8.91
Overall positive experiences, though with noted shortcomings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:05

Property Description

Spectacular Views and Stylish Rooms

Protea Hotel Knysna offers breathtaking views of the Indian Ocean and Knysna Lagoon. The elegantly decorated rooms provide free WiFi and satellite TV, ensuring a comfortable stay.

Dining Options and Culinary Delights

Indulge in a variety of dining experiences at Protea Hotel Knysna Quays. From fresh seafood at Drydock Food Company Restaurant to South African cuisine at JJs Restaurant, there's something for every palate within walking distance.

Relaxation and Wellness

Unwind by the heated outdoor pool on the unique sundeck, complete with a cocktail bar. Treat yourself to massages and aromatherapies offered by the hotel's wellness therapist for the ultimate relaxation.

Experience luxury and tranquility at Protea Hotel Knysna. Book your stay now for a memorable getaway by the lagoon.

Important information:

Please note that the elevator will be unavailable as it is currently out of service. During this period, guests must use the stairs.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs ZAR 30 per day.

Location

Guest Reviews

8.3
Based on 1632 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 7.4
Amenities: 6.93
Value for Money: 7.89
Food and Beverage: 8.44
Overall Experience: 8.91
M
matteo • couple • it
7
2026-04-24 • via Nuitee
A
Adrian • couple • ro
8
nice location with a special feeling
Pros:

nice view, attentive staff, clean room, very good position
a very good location and a very interesting desing

Cons:

parking is paid (not very expensive)
elevator not working (we were informed before)

2026-04-24 • via Nuitee
J
Jesmo • solo_traveller • za
7
Enjoyed our stay
Pros:

Location
clean
staff helpful

Cons:

matress needs matrass cover
hotel needs of a proper barista
change coffee brand

2026-04-19 • via Nuitee
D
Danita • extended_group • ie
10
Great location, friendly staff.
Pros:

Great location at the Waterfront

Cons:

Lift was not working and travelled with my elderly mother.

2026-04-18 • via Nuitee
K
Kgomotso • solo_traveller • za
9
Pros:

The hotel is easy to locate it's very clean, staff is very warm and friendly

Cons:

The fact that the hotel parking is to be paid it was not stated on my arrival.

2026-04-17 • via Nuitee
P
paul • extended_group • gb
8
2026-04-16 • via Nuitee
B
Bhavin Gudka • family_with_children • ke
7
2026-04-13 • via Nuitee
• family_with_children • ke
8
2026-04-12 • via Nuitee
Z
Zane • family_with_children • za
10
Pros:

All beautiful and comfortable

2026-04-12 • via Nuitee
J
Julia • family_with_children • gb
8
2026-04-11 • via Nuitee
D
DHRUTI • solo_traveller • ke
6
Pros:

It was good location and rooms were clean, very friendly staff.

Cons:

Rooms were slightly small. The lifts were not working.

2026-04-11 • via Nuitee
B
Bridglall • solo_traveller • za
9
2026-04-11 • via Nuitee
J
Jan • family_with_children • za
5
Not good. Will not stay there again
Pros:

The breakfast was vey good and the staff friendly.

Cons:

The building and facilities are stuck in the 1990's.
Televisions and channels are outdated.
The hotel offers nothing extra like gym facilities or entertainment for children on rainy days.
When we arrived they also tried charging me a R1000 above the Booking.com quoted price. I showed them a printout of the approved quote and they seemed to accept this, but when I returned home after my trip, I again recieved an email stating I still owe them the extra R1000.00. I again sent them proof of the accepted booking.com confrmation email and price and asked they correct my final account to match the approved Booking.com price. I am still waiting for feedback.

2026-04-10 • via Nuitee
V
Vikashnie • family_with_children • za
8
Relaxing
Pros:

location

Cons:

nothing to dislike

2026-04-08 • via Nuitee
J
Jacobus • family_with_children • za
8
Cons:

Paying extra for parking.

2026-04-07 • via Nuitee
M
Mark • couple • za
8
Comfortable overnight stay
Pros:

Great location and view from our room.

Cons:

We have nothing specific to complain about but found it strange that a hotel in this location ONLY does breakfast, the dining area is beautiful but there are no lunch or dinner options (and no room service).

2026-04-07 • via Nuitee
H
Hayley • extended_group • za
9
2026-04-05 • via Nuitee
P
Pienaar • family_with_children • za
9
Great hotel
Pros:

Very nice hotel. Great location. Excellent breakfast.

2026-04-02 • via Nuitee
Y
Yusuf • family_with_children • za
7
Pros:

Clean and neat, well positioned hotel

Cons:

Nothing

2026-04-02 • via Nuitee
D
Danie • couple • za
9
2026-04-01 • via Nuitee