B&B HOTEL Jacksonville Airport - Newly Renovated!

Hotels
7.3 (458 reviews)
1351 Airport Road , Jacksonville , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Modern / newly renovated rooms
Generally very clean on arrival
Friendly and polite staff / excellent customer service
Quiet for many guests
In-room fridge and good room layout
Cons:
No breakfast available due to renovations
Parking difficulties (rental company blocking spots)
Thin walls / loud neighbor noise
Pest/hygiene incidents reported (dead roach, hair, cushion odor)
No elevator
Issues with billing/charges and pet rebooking refusal

Categories

Cleanliness
7.9
Multiple guests described rooms as very clean on arrival, though there were isolated but significant issues reported (dead roach, hair in bathtub, pungent cushion odor).
Service
8.9
Mostly praised (friendly, polite, excellent customer service mentioned); a few service failures noted (billing/charge issues, refusal to rebook for pet).
Location
6.5
Limited comments aside from parking problems (rental company blocking spots) which negatively impacted guests' experience.
Room Quality
8.5
Frequently described as modern, newly renovated and nicely appointed (fridge, good surfaces); occasional negatives include thin walls and a loud AC.
Amenities
6.5
Breakfast was suspended for renovations and there is no elevator; a room fridge was appreciated but some onsite facilities (laundry) were unclear or unavailable.
Value for Money
6.7
Mixed perceptions: several guests felt the facility was not worth the price paid, especially when advertised amenities (breakfast) were unavailable and no compensation was offered.
Food and Beverage
5.5
Breakfast was not available during renovations and this was a notable negative for multiple guests who expected it.
Overall Experience
7.9
Many guests reported enjoyable stays with clean rooms and friendly staff, but serious negatives for some (pest/hygiene issues, neighbor noise, parking, billing problems) created a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 21:09

Property Description

Convenient Location
Situated just 11 km from Catty Shack Ranch Wildlife Sanctuary, Windsor Inn of Jacksonville offers easy access to top attractions like Jacksonville Port Authority and Amtrak Station-JAX.

Comfortable Rooms
Guests can relax in rooms equipped with a desk, flat-screen TV, air conditioning, and private bathroom - ensuring a comfortable stay at Windsor Inn of Jacksonville.

Multilingual Staff & Breakfast
With multilingual staff fluent in German, English, Spanish, and Dutch, guests can enjoy a warm welcome. Start your day with a delicious buffet or American breakfast during your stay.

To book your stay at Windsor Inn of Jacksonville, contact us today for reservations!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

7.3
Based on 458 reviews
Cleanliness: 7.9
Service: 8.9
Location: 6.5
Room Quality: 8.5
Amenities: 6.5
Value for Money: 6.7
Food and Beverage: 5.5
Overall Experience: 7.9
S
Sandra • solo_traveller • us
6
Pros:

The room was awesome and modern.

Cons:

They wouldn't let me rebook because I had my cat though I informed them of him when I booked the room on Booking.com.

2026-07-24 • via Nuitee
D
daniel • solo_traveller • us
10
Pros:

Recently bought and remodeled by new owners. No complaints it was exceptional

2026-07-22 • via Nuitee
Y
yovena • solo_traveller • us
8
2026-07-21 • via Nuitee
K
karen • solo_traveller • us
8
Overall enjoyed my stay. I will stay at this location again.
Pros:

Friendly personnel, clean facilities and quiet.

Cons:

The AC was loud and no elevator .

2026-07-16 • via Nuitee
S
Sonya • family_with_children • us
10
2026-07-11 • via Nuitee
J
Jack • solo_traveller • us
10
Pros:

Nice But no elevator

2026-07-04 • via Nuitee
J
James • couple • gb
1
Attracting the wrong clients
Pros:

Modern updated room, generally really clean.

Cons:

Walls where like paper, room next door playing ridiculously loud music, spoke to reception about moving rooms was told none available however they would talk to them. 3 knocking attempts later and they answered turned music down slightly but noise was replaced by theatrical sex noises. This continued on and off all evening until very late. Then started again come 6:30am. I got the feeling it was some kind of escort service using the hotel.

We also noticed a very pungent sweat/body odour smell in the room. It was coming from one of the cushions on the sofa. We ended up having to put it in the bathroom.

The car park is virtually impossible to park due to a rental company parking and obstructing all the spots.

2026-06-18 • via Nuitee
B
Barbara • couple • us
9
2026-06-16 • via Nuitee
D
Deja • couple • us
10
Pros:

Excellent customer service. Very clean

Cons:

N/A

2026-06-15 • via Nuitee
M
Marvin • couple • us
10
Great stay and very nice hotel!
Pros:

Beautiful and newly renovated!

Cons:

N/a

2026-06-02 • via Nuitee
L
Lawren P • solo_traveller • us
10
Great stay
Pros:

The hotel was clean and quiet. Perfect for a quick stay with my family.

2026-05-09 • via Nuitee
C
Carolyn • solo_traveller • us
5
2026-05-08 • via Nuitee
V
Vincent • couple • us
10
Pros:

Keep up keep property claim

2026-04-27 • via Nuitee
F
Florian • family_with_children • de
7
Pros:

Easy Check in

2026-04-04 • via Nuitee
G
Greathouse • family_with_children • us
5
Ok
Cons:

Facility not worth amount paid alittle less than average

2026-03-31 • via Nuitee
B
Barbara • solo_traveller • us
10
2026-03-23 • via Nuitee
A
Alexandera • family_with_children • us
1
2026-03-22 • via Nuitee
N
Newby • extended_group • us
1
Pros:

No breakfast available as they were undergoing renovations. The BEST part of our stay was that we didn't HAVE to stay. A bonus was that at least we didn't get mugged.

Cons:

A dead roach met us on the floor as we entered the room. There was at least one hair in the bathtub (this tells me a LOT about the cleanliness of any facility). When I went to the front desk to advise that we could NOT stay here, and why, I was assured I would not be charged. Now, I have the charge on my credit card, the calls to the facility don't go through, and the calls to corporate go unanswered. Absolutely ridiculous!!!

2026-03-20 • via Nuitee
T
Terria • solo_traveller • us
2
My stay was poor
Pros:

I was not provided breakfast as advertised

Cons:

I was under the impression that breakfast was provided. I had trouble with the lock on my door. When I spoke to the staff about not being informed on the website, that the hotel was under construction, she gave me a tour but no accommodation for the false advertisement and the loudness due to the construction

2026-03-18 • via Nuitee
J
Joel • family_with_children • gb
10
Review
Pros:

Very polite staff, lady who checked me out was a pleasure to talk to, very funny and engaged.

Room was a decent size for the two of us and exceptionally clean when we arrived. Construction work was ongoing to renovate other rooms but workers were very considerate and worked at reasonable hours with zero noise pollution affecting the stay.

Room had a convenient fridge for storing drinks and plenty of surfaces space for meals. Bathroom facilities had a good range of temperature and consistent supply of hot water.

Cons:

Only putting this here to fill the box. Still a 10/10.

Was unsure of onsite facilities for washing towels and bedding, wasnt explained when we arrived. In fairness we also didn't ask.

2026-03-17 • via Nuitee