B&B HOTEL Jacksonville Airport - Newly Renovated!

Hotels
7.3 (458 reviews)
1351 Airport Road , Jacksonville , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Garden
Pets allowed
See all facilities

Review Highlights

Pros:
Modern / newly renovated rooms
Generally very clean on arrival
Friendly and polite staff / excellent customer service
Quiet for many guests
In-room fridge and good room layout
Cons:
No breakfast available due to renovations
Parking difficulties (rental company blocking spots)
Thin walls / loud neighbor noise
Pest/hygiene incidents reported (dead roach, hair, cushion odor)
No elevator
Issues with billing/charges and pet rebooking refusal

Categories

Cleanliness
7.9
Multiple guests described rooms as very clean on arrival, though there were isolated but significant issues reported (dead roach, hair in bathtub, pungent cushion odor).
Service
8.9
Mostly praised (friendly, polite, excellent customer service mentioned); a few service failures noted (billing/charge issues, refusal to rebook for pet).
Location
6.5
Limited comments aside from parking problems (rental company blocking spots) which negatively impacted guests' experience.
Room Quality
8.5
Frequently described as modern, newly renovated and nicely appointed (fridge, good surfaces); occasional negatives include thin walls and a loud AC.
Amenities
6.5
Breakfast was suspended for renovations and there is no elevator; a room fridge was appreciated but some onsite facilities (laundry) were unclear or unavailable.
Value for Money
6.7
Mixed perceptions: several guests felt the facility was not worth the price paid, especially when advertised amenities (breakfast) were unavailable and no compensation was offered.
Food and Beverage
5.5
Breakfast was not available during renovations and this was a notable negative for multiple guests who expected it.
Overall Experience
7.9
Many guests reported enjoyable stays with clean rooms and friendly staff, but serious negatives for some (pest/hygiene issues, neighbor noise, parking, billing problems) created a mixed overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-11 21:09

Property Description

Convenient Location
Situated just 11 km from Catty Shack Ranch Wildlife Sanctuary, Windsor Inn of Jacksonville offers easy access to top attractions like Jacksonville Port Authority and Amtrak Station-JAX.

Comfortable Rooms
Guests can relax in rooms equipped with a desk, flat-screen TV, air conditioning, and private bathroom - ensuring a comfortable stay at Windsor Inn of Jacksonville.

Multilingual Staff & Breakfast
With multilingual staff fluent in German, English, Spanish, and Dutch, guests can enjoy a warm welcome. Start your day with a delicious buffet or American breakfast during your stay.

To book your stay at Windsor Inn of Jacksonville, contact us today for reservations!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

7.3
Based on 458 reviews
Cleanliness: 7.9
Service: 8.9
Location: 6.5
Room Quality: 8.5
Amenities: 6.5
Value for Money: 6.7
Food and Beverage: 5.5
Overall Experience: 7.9
A
Alexey • solo_traveller • ru
10
2026-10-29 • via Nuitee
Y
yasemin • couple • tr
9
Çok yeni temiz
Pros:

Super yeni ve tmiz, harika duş. Perde yok

Cons:

Havalimanına shuttle yok

2026-10-23 • via Nuitee
L
Lon • family_with_children • us
10
2026-10-23 • via Nuitee
H
Hartmann • solo_traveller • us
10
Awesome
Pros:

Beautiful hotel and experience. 5 Stars doesn’t do it justice. It is rare to find a hotel of this quality and extremely rare to find every team member so concerned about making every guest have the most enjoyable stay possible.

Cons:

Leaving to my next destination where I knew my stay would not measure up to this one.

2026-10-22 • via Nuitee
M
Michel • family_with_children • ca
10
Excellent
Pros:

Bon petit déjeuner, seule chose qui aurait pu être un plus est le yaourt était absent.

2026-10-21 • via Nuitee
S
Shelly • family_with_children • us
10
Pros:

Clean and staff were great

Cons:

Nothing

2026-10-21 • via Nuitee
K
Kuhn • family_with_children • us
1
Worst hotel ever
Pros:

Well, the $100 deposit we gave. They kept because they smelled our medical marijuana that we had in our room didn't smoke at all in the room. We just had it in the room. It then left the next morning, so they kept a $100 deposits, so be aware, it's a scam.

Cons:

I didn't like anything about it. They didn't have no hot water. The door handle fell off the door the breakfast was 4, and they stole a $100 and accused us of some, we didn't do so. I went and recommend this hotel to my worst enemy. So don't go to it, find somewhere better.

2026-10-15 • via Nuitee
A
Andrea • couple • us
8
It was great except for a few glitches
Pros:

Obviously brand new

Cons:

There were customers close to us that were very loud in the early morning and you could definitely hear her shoes on the floor in her room. Coffee was only lukewarm in the morning. Acoustics are terrible. Every noise downstairs went straight up.

2026-10-13 • via Nuitee
A
AntonLado • solo_traveller • us
9
Pros:

I liked the service, the cleanliness, the room's amenities, and the location.

Cons:

I wish the water in the shower were a little hotter.

2026-10-12 • via Nuitee
C
Cristhea • couple • us
10
Owner was super nice and took care of us
Pros:

Owner was super nice and took care of us

2026-10-08 • via Nuitee
B
Bridget Y • couple • us
9
The staff very friendly and helpful in making sure my stay was great
Pros:

Beautiful restoration of the property especially the inside!

Cons:

N/A

2026-10-07 • via Nuitee
A
Anna • solo_traveller • us
9
2026-09-12 • via Nuitee
K
Karen • solo_traveller • us
9
I would consider staying again if in the area.
Pros:

Nice staff and very clean and neat property.

Cons:

No elevator. I have trouble going up and down stairs however the room was well worth the pain.

2026-09-10 • via Nuitee
M
Megan • couple • us
8
Amazing staff! The owners are very nice people. You will feel at home away from home
Pros:

The staff was always polite! It was very comfortable and quiet. Fresh scent and very clean! Very exceptional

2026-09-10 • via Nuitee
M
Megan • couple • us
8
2026-09-03 • via Nuitee
B
Bridget Y • couple • us
10
They did a great job with the upgrades and I love the design and the shower is perfect!
Pros:

I love the new look! Very welcoming!

Cons:

N/A

2026-08-26 • via Nuitee
S
Sandra • solo_traveller • us
6
Pros:

The room was awesome and modern.

Cons:

They wouldn't let me rebook because I had my cat though I informed them of him when I booked the room on Booking.com.

2026-07-24 • via Nuitee
D
daniel • solo_traveller • us
10
Pros:

Recently bought and remodeled by new owners. No complaints it was exceptional

2026-07-22 • via Nuitee
Y
yovena • solo_traveller • us
8
2026-07-21 • via Nuitee
K
karen • solo_traveller • us
8
Overall enjoyed my stay. I will stay at this location again.
Pros:

Friendly personnel, clean facilities and quiet.

Cons:

The AC was loud and no elevator .

2026-07-16 • via Nuitee