InterContinental Suites Hotel Cleveland by IHG

My wife and I stayed at the hotel because of my appointments at the Cleveland Clinic. The hotel was very close to the clinic and there were shuttles provided every 15 minutes. Our suite was very clean and comfortable. It met all of our needs. With in and out valet parking, we could easily go from our hotel to the attractions and dinner throughout the downtown area (don't miss the Rock & Roll Hall of Fame).

The staff was very friendly and helpful, and the food in the restaurant was great

Great people. Very accommodating. Thank you for the tips for the area!

I really enjoyed the hotel and the room was really great. The staff were friendly and helpful. I do have a few comments that are slightly negative.
1) I had asked for an Ability room on the first floor, but the room I got was on the sixth floor and I didn’t ask for a change.
2) The thermostat did not work at all and it was going to be a cool night. My husband gets very cold at night so I had wanted to be able to turn the temperature up if needed. I called and an engineer came and checked it out but wasn’t able to anything and suggested I could call the front desk and change rooms. I did not want to do this and luckily it didn’t get too cold.
3) Also, the lights in the bathroom either weren’t working or were very hard to figure out. Sometimes they would come on automatically but not go off when we left the bathroom. So we didn’t know whether to manually turn them off. We tried various ways and never figured it out. I also asked the engineer if he knew how to work those lights and he couldn’t figure them out either.
I did appreciate the 2:00 check out time. We had appointments at Cleveland Clinic and were able to come back to our room to rest in between appointments. We also didn’t have to carry our belongings with us to our earlier appointments. We didn’t have a car to leave them in.
All in all it was very pleasant.

My suite was very clean, comfortable and was well appointed with everything I needed. The staff, from Valets, to front desk to bartenders and waitresses to the manager were all very pleasant, accommodating, and friendly. I would 100% stay here again!

his hotel is a wonderful place to stay, especially if you are going to be visiting the Cleveland Clinic. There's a shuttle that travels between the local hotels and the main campus that is free of charge. The staff is outstanding and is always a bright spot in our regular visits. They placed us in one of their newly remodeled suites, which was beautiful. Our only concerns are that the lighting could be brighter, and the refrigerator does not have a freezer. The staff are amazing and provide excellent customer service

I will definitely stay again if the need arises. We were in Cleveland for a couple of days my Dad's surgery. The suite was everything we needed for this trip. The beds were comfortable. Everything was clean and tidy. The shower proucts/lotions have an earthy scent for a calming effect. We ordered room service after a long day at the hospital. It came in a timely manner and the food was very tasty. The valet team was friendly and very efficient. The young man with caramel colored glasses who was there to provide assistance in the lobby was my favorite interaction of the trip. His smile and friendly demeanor along with the light hearted conversation we had put me at ease after an exhausting day. He jumped in and folded my Dad's wheel chair and loaded it into my car. I was grateful for support we received with this visit. The entire staff made everything easy. Thank you for the pleasant experience.

Cleveland! The front desk, house keeping and kitchen staff were great.

We were in Cleveland to attend the graduation of our granddaughter from CWRU. The staff of the hotel were extremely pleasant and did their best to be helpful. The rooms are spacious; we were in one of the older suites and it was very large. It was not one of the newly renovated rooms and is in need or renovation. Our daughter stayed in one of the newly renovated rooms and the difference is like night and day. if we were to stay again we would want to be in a renovated room. The restaurant in the hotel has a reasonable menu. The food is acceptable but not outstanding. As for the rest of the hotel, the staff is very nice. We did order room service at breakfast and one morning the service was quite slow. As it turned out, the two waiters in the restaurant also had to cover room service so there was not enough coverage. In all we enjoyed our stay because of the size of the rooms and the graciousness of the staff.

Easy access to Cleveland Clinic

The staff was fantastic and made us feel welcome...!!! Michelle & Dionne went out of their way to make us comfortable and make sure we were ok and had what we needed. They were excellent, and if we return to Cleveland, I hope they are working that day...!!!

It was a great location. Very close to the Cleveland Clinic and the shuttle service to and from the hospital was terrific. The best part was the friendly staff and the restaurant. Not so great was the room. It was dated with frayed carpet and in need of paint. Also it wasn't as clean as it could have been especially the bathroom where I had to rinse out hair in the tub and go to the front desk for towels as they had been forgotten. We had asked to use the sofa bed but the mattress was worn out with springs poking through so we just doubled up in the beds instead after trying it for one night. The regular beds were comfortable but I was surprised they were full size beds; not queen sized. To be fair, they were advertised as double beds and I just assumed all hotels now had queen sized beds. In review, for the cost, I wish the hotel room had been not so worn out and much cleaner. We were there for just two nights so it was bearable and the staff was so nice, that it made that all better.

Stayed due to family medical issue. Very close to the clinic hospital. Staff was very helpful and friendly. Room was slightly dated, but very comfortable and clean.

Lovely hotel conveniently attached to Cleveland Clinic. Spacious, updated rooms. Wish there were more gluten free options in the restaurants. Would recommend refurbishing the towel supply. Should not charge for a refrigerator in a facility specifically advertising to be a place to come to for a medical stay.

I’ve stayed here a few times while being treated at Cleveland Clinic. The staff is extremely friendly & helpful. The rooms are clean & up to date. I will continue to stay here while undergoing treatment.

Poor quality. I expected better.

The room was amazing. I wish there was more of a discount for people who need a place to stay while their husband is having cancer treatments. 🥹

Good location and beautiful room. Great food in restaurant. Great room service also.

Very nice stay in new remodels seventh floor stood in the last room two windows very nice