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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Squash
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Concierge service
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Wheelchair accessible
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Kid meals
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Indoor pool
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Outdoor furniture
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Wine/champagne
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Shallow end
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Spa/wellness center services
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Steam room
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Beauty Services
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Badminton equipment
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Fitness/spa locker rooms
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Yoga classes
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Tennis equipment
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Fitness classes
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Luxurious Amenities and Activities
Nestled in 650 acres of Welsh countryside, Vale Resort offers a lavish experience with its luxury spa, championship golf courses, and exquisite dining options. The elegant bedrooms feature modern amenities and stunning views, providing a comfortable and relaxing stay.
Culinary Delights and Entertainment
Indulge in modern Welsh cuisine at Vale Grill, awarded an AA Rosette, or unwind at the stylish champagne bar with live piano music. With a casual bistro and Clubhouse bar, guests can enjoy a variety of culinary experiences during their stay.
Relaxation and Wellness
Guests can rejuvenate at the Vale Resort Leisure Centre, complete with a swimming pool, gym, sauna, hot tub, and spa treatment rooms. The serene countryside setting and top-notch facilities ensure a tranquil and pampering retreat.
Experience luxury and relaxation at Vale Resort - book your stay now for an unforgettable getaway.
Please note that children cannot be accommodated in any of the standard rooms, however a cot for a baby is available on request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 3 rooms, different policies and additional supplements may apply.
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
Location
Property Video
Guest Reviews
Superb, beautiful location. Every staff member I had contact with was truly excellent. Honestly couldn't have asked for a more helpful and friendly bunch of people. I don't know if it is policy, but it seemed that the hotel was supportive of the local community, in terms of giving opportunity to the locals (including youngsters). I am looking forward to my next visit - it was a real treat.
It was all excellent. In my ideal world, I would have had air conditioning throughout the bar areas, to the same high standard as the bedrooms. Honestly though, I have nothing serious to complain about. Btw, I stayed there on a day that was 34C!
We stayed here to be close to a venue for a family wedding.
The facilities were amazing as you would expect on a golf resort.
Staff were very friendly and helpful.
They ran a minibus service which saved us getting Ubers.
That toiletries were in squeezy bottles and not accessible as bolted to the walls . I realise this is to stop theft but as someone who has arthritis in my hands very frustrating…
My first visit to The Vale and I couldn’t have been more impressed. The room was incredible in terms of its size, modern decor, huge bed, wonderful bathroom, and effective working air-con at the warmest time of year. The staff are first class and food extremely pleasant and not overpriced. I will not hesitate to stay there again and look forward to when I can.
Incredible once again, course was immaculate, staff were great, hotel very clean and tidy and lovely food.
It was clean and staff were very helpful . Location and settings of hotel outstanding.
Nothing
Clean, welcoming, stunning food and outstanding view from our balcony. Staff were very friendly and we can't wait to return
Lovely room and facilities.
Amazing facilities
Rooms are extremely basic, needs an urgent update. Uncomfortable beds, mattress and pillows.
Very bare rooms and bathroom. Could do with some sprucing up
Nice room, good breakfast, stayed for a golf trip-tough course.Spa looked good but did not use
No fridge in room to keep drinks cool overnight
Not really one for writing review’s but was very impressed with my weekends stay.
Positives
Great room size with lovely bathroom and power shower.
The food was great, golf trips with large groups of blokes is normally small amounts of food for dinner, it was great to have choice and be able to get what you want buffet style.
Same for breakfast so much choice. And good quality.
The staff work really hard you can see this.
Negatives
Service at bar way too slow, needs more staff and a bit more urgency, this was a big talking point with group.
Drinks like most golf resorts too expensive.
Check in was very slow, need a faster better system on group bookings it’s too time consuming and manual.
Thank you.
Attending wedding at Hensol Castle. Shuttle service between was excellent drivers were great characters had an amazing day and night at Hensol. It is truly beautiful inside and out. The Vale rooms were huge and the comfiest bed I think Ive ever slept in! Could do with USB ports but otherwise had everything. Expensive but a very nice treat and attending the wedding of our lovely friends daughter with our great friends was priceless.
Welcoming and clean
To get to the pool you have to walk through a bar and a gym
The setting and surroundings of the hotel and facilities. Free access to swimming pool, gym etc. Checking in online. The room was excellent, breakfast, again lots of choices. The cafe bar nice for meeting friends. The staff were very professional, friendly and helpful in making your stay very relaxing and enjoyable.
Arrived for the 50th schools rugby anniversary dinner. Got to the room, which seemed very pleasant. However tv was constantly flickering and virtually unwatchable - almost like refresh sends were wrong but checked theatre and settings were correct.
Meal was a big letdown. Main meal was meant to be chicken, roasted parsnips, carrots, green beans and potatoes. OK we got the potatoes and chicken but the veg turned out to be a mulch of leek and spinach. It was almost like they had forgotten to cook the veg and hurried some quick cooking veg together.
Breakfast was very nice but 3 of the 4 coffee machines weren’t vending correctly.
For a 4 star hotel that hosts international rugby and football players and also boasts 2 international standard golf courses, the hotel itself is very disappointing and is in dire need of an overhaul as it’s very ‘tired’.
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