Vale Resort

Hotels
8.5 (1998 reviews)
Hensol Park, Hensol , Hensol , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean environment
Excellent food
Helpful staff
Good amenities
Cons:
Housekeeping issues
Reservation problems
Balcony access limitation

Categories

Cleanliness
7.64
Some housekeeping issues mentioned, mattresses not made properly.
Service
8.61
Staff were friendly and helpful but some service inconsistencies noted.
Location
9.15
Great location with easy access to South Wales, described positively.
Room Quality
8.1
Rooms were comfortable but had some issues with bed making.
Amenities
8.13
Good amenities like spa and gym but noted functional issues.
Value for Money
8.59
Good deals for packages but restaurant reservations were a challenge.
Food and Beverage
9.14
Food praised as excellent, breakfast had minor heat issues.
Overall Experience
8.61
Positive stay overall but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:57

Property Description

Luxurious Amenities and Activities

Nestled in 650 acres of Welsh countryside, Vale Resort offers a lavish experience with its luxury spa, championship golf courses, and exquisite dining options. The elegant bedrooms feature modern amenities and stunning views, providing a comfortable and relaxing stay.

Culinary Delights and Entertainment

Indulge in modern Welsh cuisine at Vale Grill, awarded an AA Rosette, or unwind at the stylish champagne bar with live piano music. With a casual bistro and Clubhouse bar, guests can enjoy a variety of culinary experiences during their stay.

Relaxation and Wellness

Guests can rejuvenate at the Vale Resort Leisure Centre, complete with a swimming pool, gym, sauna, hot tub, and spa treatment rooms. The serene countryside setting and top-notch facilities ensure a tranquil and pampering retreat.

Experience luxury and relaxation at Vale Resort - book your stay now for an unforgettable getaway.

Important information:

Please note that children cannot be accommodated in any of the standard rooms, however a cot for a baby is available on request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Location

Property Video

Guest Reviews

8.5
Based on 1998 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 8.61
E
Elizabeth solo_traveller mt
10
Pros:

Very nice resort

2026-08-29 via Nuitee
S
Stacey couple gb
10
2026-08-28 via Nuitee
R
Rebecca solo_traveller gb
9
Blissful break
Pros:

Had a real retreat feel away from the hustle and bustle. Staff were great. Pool area was lovely, food lovely. Stunning location. Lovely timings to use pool facilities on check in and out day.

Cons:

Nothing I didnt like but things that were pool area got quite busy and v slippy!! Restaurant quite small. But nothing to spoil the stay at all. Left relaxed and refreshed.

2026-08-28 via Nuitee
H
Helen solo_traveller gb
9
2026-08-28 via Nuitee
L
Luke solo_traveller au
10
2026-08-28 via Nuitee
G
Gareth couple gb
10
2026-08-27 via Nuitee
A
Anna solo_traveller pl
9
Pros:

Pomocna obsługa, dobre jedzenie, piękne otoczenie, duży pokój i łazienka

2026-08-26 via Nuitee
G
Gail solo_traveller gb
9
A great one night stay
Pros:

This hotel is part of a large sporting complex. It was extremely clean and comfortable.
Our room was lovely with a wonderful bathroom and nice view over the grounds. The bed was large and very comfortable.
All of the staff we met were professional, friendly and helpful.
The evening meal was great and the buffet style breakfast was excellent. We would suggest booking the evening meal as some people who hadn't booked could not get a table.
A great stay.

Cons:

Some may find the size of the complex too big if you prefer small, less corporate hotels.

2026-08-25 via Nuitee
D
David Megath solo_traveller gb
8
2026-08-25 via Nuitee
W
wendy couple gb
8
Pros:

Good location to wedding we were attending. Spa was lovely

Cons:

Didn’t like the rats we seen outside restaurant

2026-08-25 via Nuitee
S
steven couple gb
8
2026-08-24 via Nuitee
S
Sommy couple gb
8
If you looking for a very relax, quite place to escape this is perfect !
Pros:

The restaurant. The food was amazing. There is no bad dish in the menu.

Cons:

Limited breakfast options

2026-08-23 via Nuitee
I
irene solo_traveller gb
9
2026-08-23 via Nuitee
M
Mark couple gb
4
2026-08-23 via Nuitee
S
Sue couple gb
7
Good location for a wedding at Hensol castle.
Pros:

The breakfast buffet was good and the afternoon spa very relaxing.

Cons:

Reception staff slow to allocate our room on check in. Not very welcoming.

Not happy with our room. Our bathroom had footprints on the floor ( which weren’t ours) and my daughter’s room had many dark hairs in the bathroom on arrival.
The noise of fans coming from the bathroom was disturbing.
It was 11.30 when we checked in so too late to change rooms, make a fuss…

We waited for a promised shuttle bus after a wedding party at Hensol castle but none appeared.

2026-08-22 via Nuitee
R
Rosina couple gb
10
Pros:

Breakfast was good

2026-08-22 via Nuitee
A
Alessandro couple it
10
2026-08-22 via Nuitee
H
Hazel yvonne couple gb
9
Helpful staff and lovely breakfast. Great stay.
Pros:

Great facilities and lovely grounds.

Cons:

Nothing

2026-08-22 via Nuitee
C
Clive couple gb
9
Excellent rooms and great facilities. Delicious breakfasts.
Pros:

Spacious, clean comfortable room. Great breakfast. Great leisure and exercise facilities. Wifi strong and reliable (not especially fast)

Cons:

Plenty of power sockets in the room but none of them had USB outlets.

2026-08-22 via Nuitee
A
Andrea couple gb
8
2026-08-21 via Nuitee