Vale Resort

Hotels
8.5 (1756 reviews)
Hensol Park, Hensol , Hensol , gb

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Clean environment
Excellent food
Helpful staff
Good amenities
Cons:
Housekeeping issues
Reservation problems
Balcony access limitation

Categories

Cleanliness
7.64
Some housekeeping issues mentioned, mattresses not made properly.
Service
8.61
Staff were friendly and helpful but some service inconsistencies noted.
Location
9.15
Great location with easy access to South Wales, described positively.
Room Quality
8.1
Rooms were comfortable but had some issues with bed making.
Amenities
8.13
Good amenities like spa and gym but noted functional issues.
Value for Money
8.59
Good deals for packages but restaurant reservations were a challenge.
Food and Beverage
9.14
Food praised as excellent, breakfast had minor heat issues.
Overall Experience
8.61
Positive stay overall but with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 03:57

Property Description

Luxurious Amenities and Activities

Nestled in 650 acres of Welsh countryside, Vale Resort offers a lavish experience with its luxury spa, championship golf courses, and exquisite dining options. The elegant bedrooms feature modern amenities and stunning views, providing a comfortable and relaxing stay.

Culinary Delights and Entertainment

Indulge in modern Welsh cuisine at Vale Grill, awarded an AA Rosette, or unwind at the stylish champagne bar with live piano music. With a casual bistro and Clubhouse bar, guests can enjoy a variety of culinary experiences during their stay.

Relaxation and Wellness

Guests can rejuvenate at the Vale Resort Leisure Centre, complete with a swimming pool, gym, sauna, hot tub, and spa treatment rooms. The serene countryside setting and top-notch facilities ensure a tranquil and pampering retreat.

Experience luxury and relaxation at Vale Resort - book your stay now for an unforgettable getaway.

Important information:

Please note that children cannot be accommodated in any of the standard rooms, however a cot for a baby is available on request.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Property Video

Guest Reviews

8.5
Based on 1756 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 8.1
Amenities: 8.13
Value for Money: 8.59
Food and Beverage: 9.14
Overall Experience: 8.61
I
Iness • family_with_children • gb
7
Okay
Pros:

Breakfast was good.
Loved the shower.
We could do more on phone charging ports

Cons:

Fact that there were no charging ports for the phone

2026-05-16 • via Nuitee
K
Katlyn • couple • gb
7
Pros:

Staff we incredibly kind and helpful food and survive was outstanding

Cons:

King size bed was 2 single beds put together so fell down the gap. Tv didn’t work

2026-05-16 • via Nuitee
A
Adam • couple • gb
10
2026-05-16 • via Nuitee
S
Suzanne • couple • gb
10
2026-05-15 • via Nuitee
H
H9013TSjohnh • Friends getaway
4
Car damaged by ball from driving range
Pros:

Visited the resort with a group of 16. The hotel spa and staff were good, Breakfast was also very good. However larger groups are given their evening meal in the Club House, which consist of a buffet. The buffet food was average at best. Some of our group decided to each away from the resort as they felt the food was that bad. The worst part of the stay came when I found a golf ball dent in my car bonnet. I had deliberately parked my car at the top of the car park in the hope no one would park next to me. One of our party witnessed the ball fly over the hedge from the driving range. I contacted The Vale who immediately declined responsibility, however they are clearly aware of this problem as the restrict the use of drivers on the range. It's going to cost a minimum of £150 for the repair. Won't be visiting the place again

2026-05-14 • via Tripadvisor
H
Hayley • solo_traveller • gb
10
Pros:

Absolutely everything it was just perfect stay for the price and excellent breakfast and friendly staff 😁

2026-05-14 • via Nuitee
J
Janet • solo_traveller • ie
9
2026-05-14 • via Nuitee
S
Sophia • couple • gb
10
2026-05-14 • via Nuitee
B
Boatemaa • solo_traveller • gb
6
2026-05-14 • via Nuitee
T
timeawayontrips • NONE
8
Nice treat, date night away
Pros:

This was a special offer dinner bed and breakfast Well worth it as a treat. The food was excellent, nice big room and excellent leisure facilities which we used.

2026-05-13 • via Tripadvisor
R
Rosemary • solo_traveller • gb
9
2026-05-13 • via Nuitee
M
Magnus • solo_traveller • se
10
2026-05-13 • via Nuitee
N
Nigel • couple • gb
8
Pleasant stay
Pros:

Atmosphere, the large bed, breakfast and the sports facilities

Cons:

None of the EV chargers worked
Bedroom was cold and temperature could only be adjusted by reception

2026-05-13 • via Nuitee
R
ruthgoddard • Business
8
Good food and great staff
Pros:

A beautiful setting - the staff are outstanding; so helpful and friendly. One of the gardeners even helped me load equipment in to my car without me asking. Good food and choice at breakfast and dinner, good gym facilities

2026-05-12 • via Tripadvisor
M
Mathew • couple • gb
10
2026-05-12 • via Nuitee
P
Panagiotis • couple • gr
10
2026-05-12 • via Nuitee
M
Mathew • extended_group • gb
10
2026-05-12 • via Nuitee
J
Jordan • couple • gb
9
Fantastic and very reasonable.
Pros:

Breakfast, pool & spa and tennis included when you stay at the hotel. Friendly staff. Very clean hotel. Beautiful surroundings and nature. Free room upgrade.

Cons:

Drinks are fairly expensive but probably expected at a large, staple 4 star resort.

2026-05-12 • via Nuitee
J
Julie • couple • gb
7
Lovely resort, poor lunch experience.
Pros:

The rooms were very comfortable. The food in the grill in the evening was very good and the young man who served us was excellent.

Cons:

Lunch was very poor. We ordered soup, we waited 50 mins until I asked someone where it was and they said they had lost the order. When it eventually arrived it was like cuppa soup , my husband refused to eat it. In all fairness they did give us the money back. I wouldn’t have lunch in the bar again .

2026-05-12 • via Nuitee
C
CHRISTOPHER • couple • gb
7
THOROUGHLY ENJOYED IT APART FROM THE SHOWERS WHICH FRIGHTENED ME.
Pros:

BREAKFAST PARTICULARLY GOOD. VFM FOR SHORT BGREAKS EXCELLENT

Cons:

HEALTH AND SAFETY FOR DISABLED/SEMI-DISABLED PEOPLE VERY POOR. YOU TELL PEOPLE OFF FOR NOT WEARING SHOES TO BREAKFAST BUT ALL SHOWERS ARE DANGEROUS WITH NO HAND GRIPS OR CHAIRS FOR THOSE WHO NEED TO HOLD A STICK.

2026-05-11 • via Nuitee