Extended Stay America Suites - Memphis - Germantown West

Hotels
•
Extended Stay America Suites
7.1 (621 reviews)
6325 Quail Hollow , Memphis , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and quiet accommodations
Friendly staff
Cons:
Poor cleanliness
Inadequate breakfast options

Categories

Cleanliness
5.86
Multiple reviews mentioned dirty floors and shabby furniture.
Service
8.83
The front desk clerk was nice, and the general manager was described positively.
Location
8.87
Reviews highlighted good location and safety.
Room Quality
7.32
Some rooms were clean and large, but mentioned issues with furniture and dirt.
Amenities
6.85
Limited amenities were criticized, such as no hairdryer and lack of ice machine.
Value for Money
7.31
Good value for the price with some complaints about the overall quality.
Food and Beverage
4.36
Breakfast was criticized heavily for poor quality and lack of options.
Overall Experience
7.43
Overall experiences varied but were mixed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:39

Property Description

Convenient Location
Situated in Memphis, Tennessee, this hotel is just a short distance from popular attractions like Shelby Farms Park and Golf and Games Family Park.

Comfortable Accommodations
Each room is equipped with essential amenities such as a microwave, refrigerator, and stovetop, along with entertainment options like a flat-screen TV.

Pet-Friendly with Free Breakfast
Enjoy the convenience of a grab-and-go breakfast with a variety of options, along with the perk of being able to bring along your furry friends as the hotel is pet-friendly.

Ready to experience a comfortable stay in Memphis? Book now at Extended Stay America - Memphis - Germantown West for a memorable trip!

Important information:

"Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

Location

Guest Reviews

7.1
Based on 621 reviews
Cleanliness: 5.86
Service: 8.83
Location: 8.87
Room Quality: 7.32
Amenities: 6.85
Value for Money: 7.31
Food and Beverage: 4.36
Overall Experience: 7.43
S
Stacie • couple • us
10
2026-03-26 • via Nuitee
M
Michael • family_with_children • us
1
Pros:

place smelled like drugs and floor was filthy. the room was not cleaned properly. it was obviously washed with dirty water. i definitely recommend staying anywhere else. had to dispose of my own trash. doors were broken. wires hanging in halls. do not waste your money. i would never stay there again. Even if it was free. my suggestion is get rid of the drugs that come in and out of there.

Cons:

everything! The smell of drugs and filth were unbelievable.

2026-03-26 • via Nuitee
M
Manning • couple • us
10
2026-03-26 • via Nuitee
C
Contrell • couple • us
10
2026-03-24 • via Nuitee
F
Fields • couple • us
4
2026-03-22 • via Nuitee
M
Mac Mills • solo_traveller • us
8
Pleasant
Pros:

Clean quiet

Cons:

Have no complaints

2026-03-16 • via Nuitee
R
Ranterio • couple • us
10
2026-03-14 • via Nuitee
L
Lisa • family_with_children • us
7
Pros:

kitchenette in room

2026-03-14 • via Nuitee
K
Kaylie • extended_group • us
5
Not terrible, but will avoid in future.
Pros:

The staff was friendly

Cons:

When we arrived, someone had died in another room, so there were cops and forensic people there for a couple hours. There were fake rose petals still on the floor under the chair from previous visitors. I spilled some water on the floor and when I clean it up with a towel, it was a very dirty brown color.

2026-03-12 • via Nuitee
J
Jessica • couple • us
7
2026-03-01 • via Nuitee
J
Jessica • couple • us
7
2026-03-01 • via Nuitee
J
Jessica • couple • us
7
2026-03-01 • via Nuitee
D
Devan • couple • us
7
2026-02-24 • via Nuitee
C
Curtissue • couple • us
8
2026-02-24 • via Nuitee
T
Thomas • family_with_children • us
6
2026-02-23 • via Nuitee
R
Ranterio • couple • us
10
An amazing experience
Pros:

Everything

Cons:

Nothing

2026-02-14 • via Nuitee
R
Ranterio • couple • us
10
An amazing experience
Pros:

Everything

Cons:

Nothing

2026-02-14 • via Nuitee
K
King • family_with_children • us
10
2026-02-13 • via Nuitee
C
Curtissue • couple • us
10
2026-01-25 • via Nuitee
A
Andrew • solo_traveller • us
5
2026-01-24 • via Nuitee