Extended Stay America Suites - Memphis - Germantown West

Hotels
Extended Stay America Suites
7.1 (668 reviews)
6325 Quail Hollow , Memphis , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean and quiet accommodations
Friendly staff
Cons:
Poor cleanliness
Inadequate breakfast options

Categories

Cleanliness
5.86
Multiple reviews mentioned dirty floors and shabby furniture.
Service
8.83
The front desk clerk was nice, and the general manager was described positively.
Location
8.87
Reviews highlighted good location and safety.
Room Quality
7.32
Some rooms were clean and large, but mentioned issues with furniture and dirt.
Amenities
6.85
Limited amenities were criticized, such as no hairdryer and lack of ice machine.
Value for Money
7.31
Good value for the price with some complaints about the overall quality.
Food and Beverage
4.36
Breakfast was criticized heavily for poor quality and lack of options.
Overall Experience
7.43
Overall experiences varied but were mixed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:39

Property Description

Convenient Location
Situated in Memphis, Tennessee, this hotel is just a short distance from popular attractions like Shelby Farms Park and Golf and Games Family Park.

Comfortable Accommodations
Each room is equipped with essential amenities such as a microwave, refrigerator, and stovetop, along with entertainment options like a flat-screen TV.

Pet-Friendly with Free Breakfast
Enjoy the convenience of a grab-and-go breakfast with a variety of options, along with the perk of being able to bring along your furry friends as the hotel is pet-friendly.

Ready to experience a comfortable stay in Memphis? Book now at Extended Stay America - Memphis - Germantown West for a memorable trip!

Important information:

"Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more. Fresh towels and linen can be exchanged at the front desk at any time. Daily housekeeping services are available for an additional fee. A valid credit card is required at check-in for payment; cash is not accepted."Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MEM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

Location

Guest Reviews

7.1
Based on 668 reviews
Cleanliness: 5.86
Service: 8.83
Location: 8.87
Room Quality: 7.32
Amenities: 6.85
Value for Money: 7.31
Food and Beverage: 4.36
Overall Experience: 7.43
L
Laurie couple ca
7
Correct
Pros:

Nice rooms and clean
No parking reservation needed as written in the description.

Cons:

Food still in the fridge from people who had it before.
No breakfast
Was given my card without any directions and details about where to go for my room.

2026-06-06 via Nuitee
M
Mcglothan couple us
3
very poor communication
Cons:

the smell of this hotel can most definitely be better for guest to feel like the air is smooth and not stuffy

poor communication with certain staff members

On me and my partner’s 2nd days of staying, we left our room for maybe 2 hours just to come back to no air conditioning and it was very hot in there. We returned with the expectation of going to sleep so we can prepare for work in a comfortable room. My biggest problem is not being notified at all about any maintenance doing any work in my room specifically. we left all of our personal belongings in and around the room because we thought we were somewhere safe and trustworthy but we were wrong.

2026-06-04 via Nuitee
F
Flowers solo_traveller us
1
2026-06-04 via Nuitee
J
Joshua solo_traveller us
1
2026-06-03 via Nuitee
K
Kevin couple us
10
2026-05-31 via Nuitee
S
Smith couple us
10
2026-05-31 via Nuitee
R
Rochelle solo_traveller us
6
2026-05-30 via Nuitee
K
Kayla couple us
9
2026-05-29 via Nuitee
E
Eric solo_traveller us
8
2026-05-29 via Nuitee
K
keith solo_traveller us
7
Pros:

room met my expectations

Cons:

The property charged my debit card for a properly cancelled reservation via booking.com because i needed to change arrival date by one day. The hotel charged me again at the hotel at check in for my new reservation and now it has been a hassle to get the refund from extended stay america as booking.com customer service did not charge my debit card at all. hotel claimed booking.com charged my debit card which they did not.

2026-05-28 via Nuitee
A
April couple us
10
Great for a quick stay with nice pricing
Pros:

The staff was absolutely amazing with great attitudes

Cons:

The breakfast was very mediocre

2026-05-27 via Nuitee
R
Roger solo_traveller us
1
2026-05-26 via Nuitee
J
Jacoby family_with_children us
5
It was straight, I’d stay there again overall
Pros:

Stay was cool

Cons:

The working going on

2026-05-26 via Nuitee
J
Jr solo_traveller us
4
2026-05-25 via Nuitee
R
Raymond solo_traveller us
3
Stay here only if you have to.
Pros:

The staff was great! They were very friendly and helpful. Got me in and out efficiently.

Cons:

This location has roaches, there were live wires coming from the wall near the bed and the breakfast that they advertise is just snack bars and packaged muffins. It did smell like marijuana in the halls, although it's a non smoking hotel and my TV had a rainbow hue across the screen.

2026-05-21 via Nuitee
T
Tatsyana family_with_children us
1
Pros:

Close to shopping, food, and other similar stores.

Cons:

The room I was given smelled like pure cat urine. When I asked to switch rooms, the second room smelled like mold and cigarettes.

2026-05-20 via Nuitee
M
Michael couple us
8
Ok
Pros:

Location

Cons:

Parking

2026-05-17 via Nuitee
M
mike solo_traveller us
3
2026-05-15 via Nuitee
G
Glenn solo_traveller us
10
Pros:

Great they

Cons:

Fantastic

2026-05-14 via Nuitee
C
Cashara couple us
10
Pros:

Everything

2026-05-13 via Nuitee